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Balto is a software that has transformed the way users communicate and engage with customers on sales and compliance calls. Users have …
Overview
What is Balto?
Balto is a real-time guidance tool for contact centers from Balto Software in St.Louis. Balto provides sales managers a way for to coach call rep behaviors at scale, maintain quality, and know what's working and what's not. Balto offers dynamic…
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What is Balto?
Balto is a real-time guidance tool for contact centers from Balto Software in St.Louis. Balto provides sales managers a way for to coach call rep behaviors at scale, maintain quality, and know what's working and what's not. Balto offers dynamic prompts, listens to both sides of a conversation, and…
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- Premium Consulting/Integration Services
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Product Demos
Balto - "On the Spot" Demo Reaction #2
YouTube
Balto Demo Reactions
YouTube
Opening to Balto II: Wolf Quest 2001 Demo VHS [True HQ]
YouTube
Free Demo (JumP Shoot,-3k) (Balto.cfG).avi
YouTube
Balto | Vincent Clark Books a Meeting Live
YouTube
Balto - "On the Spot" Demo Reaction #1
YouTube
Product Details
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What is Balto?
Balto is a real-time guidance tool for contact centers from Balto Software in St.Louis. Balto provides sales managers a way for to coach call rep behaviors at scale, maintain quality, and know what's working and what's not. Balto offers dynamic prompts, listens to both sides of a conversation, and can insert preferred rebuttals and responses that agents can then read. And it includes desktop sticky notes, used to send reps reminders, contest details, strategic reminders, or other notes.
Balto converts calls into data automatically, sending data to a dashboard for manager review of individual or team performance. The data includes win rate analysis for particular phrases or strategies, and trend analysis. With its Playbook Designer, managers can change strategy and send agents new techniques or language when a particular approach does not appear to work.
Balto’s Leaderboard feature updates in real-time based on how well agents use Balto. Agents can access the leaderboard online or, if they’re in office, managers can put the leaderboards on big TVs.
The vendor states Balto is backed by decades of habit-formation psychology, and that Balto’s Notifications give agents instant feedback on keywords, soft-skills, and other habits they need to get right every time.
Balto converts calls into data automatically, sending data to a dashboard for manager review of individual or team performance. The data includes win rate analysis for particular phrases or strategies, and trend analysis. With its Playbook Designer, managers can change strategy and send agents new techniques or language when a particular approach does not appear to work.
Balto’s Leaderboard feature updates in real-time based on how well agents use Balto. Agents can access the leaderboard online or, if they’re in office, managers can put the leaderboards on big TVs.
The vendor states Balto is backed by decades of habit-formation psychology, and that Balto’s Notifications give agents instant feedback on keywords, soft-skills, and other habits they need to get right every time.
Balto Screenshots
Balto Videos
A quick overview of balto.ai
Balto Integrations
Balto Competitors
Balto Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
| Supported Countries | United States |
| Supported Languages | English |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Balto is a software that has transformed the way users communicate and engage with customers on sales and compliance calls. Users have found that Balto keeps them on track during conversations, reminding them of important steps and value statements. It ensures that they cover all necessary information, helping them improve call quality and pass compliance requirements. The software also assists users in handling objections by providing quick rebuttals and suggestions based on customer rejection keywords. Users appreciate how Balto takes the stress out of calls by providing guidance on what to say and when, similar to having a supervisor by their side. Additionally, Balto enhances its functionality by syncing with NiCE in Demand, offering users convenient access to answers, resources, and tools in one place. Overall, Balto has proven to be a valuable tool that improves agent-to-consumer communication, increases customer retention, and boosts associates' confidence in their communication skills.
Helpful Features: Users appreciate the helpful features provided by Balto. Many reviewers have mentioned that they find the guided script and checklist feature to be valuable, as it helps them stay on track during sales calls. Additionally, users value Balto's ability to provide resources based on customer inquiries, which assists them in finding relevant information quickly and easily.
Real-time Recommendations: Balto's real-time recommendations and suggestions have received positive feedback from users. Numerous reviewers have mentioned that these recommendations help them stay focused and improve their sales performance during calls. The confidence and success achieved through Balto's guidance and feedback are highly valued by users, as it enhances their overall experience.
Ease of Use: The user-friendly interface and availability of Balto on the screen make it easy for users to navigate and track their performance. Several reviewers have appreciated this aspect of the tool, mentioning that it simplifies their workflow during sales calls. The visual cues provided by Balto, such as lighting up and confetti at the end of a call, also keep users engaged and motivated throughout their conversations.
Connectivity Problems: Several users have encountered connectivity issues while using Balto, with reports of the software not working properly during calls. Some users have experienced instances where Balto fails to load or reconnect when a call comes in, causing disruptions and frustrations.
Speech Recognition Issues: There are complaints from users regarding Balto's speech recognition capabilities. Some users have found that it fails to accurately capture what they are saying or misinterprets words, leading to misunderstandings and communication breakdowns.
Intrusive Suggestions and Prompts: Many users find Balto's predictive suggestions and prompts to be intrusive during conversations. They report that these pop-ups often provide irrelevant information and don't align well with the ongoing discussion, creating distractions that hinder smooth communication flow.
Reviews
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June 01, 2022
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To keep up on track with our presentation to our clients from start to finish. We follow the verbiage to keep track of where we are to go with the questions and what we need to find out to assist the customer in their enrollment. If we follow Balto we will also get a great score on the Q & A.
- Lights up to let us know we are following the script.
- Makes sure we are asking and gathering all the correct questions.
- I like that we get confetti at the end to tell us we have done a good job.
- If we jump over a bullet point it sometimes does not go back to an unlight question when we do.
- If we get a transfer from a fellow agent it doesn't show the correct verbiage to use.
- It takes a little too long to go from OB verbiage to IB verbiage.
- It helps us with our Q & A scores
- It helps us to keep ourselves on track to give the client what they need and what they want.
- This question is above my pay scale.
N/A
Balto is an amazing tool that allows our agents to help our beneficiaries, it listens to both sides of the call and makes sure the agent is not missing out on key information given by the beneficiaries. This allows for a better customer experience and overall a better relationship between our company and our beneficiaries.
- Hears and prompts the agent when key points are mentioned.
- Helps us celebrate our successes.
- Helps our new hires become successful right away.
- Provides an interactive roadmap that changes based off the current call.
- Just making sure it is hearing what is said correctly.
- Prompts when phrases are said
- Resource for information
- The new hires are able to meet needed numbers much faster with Balto.
- Current agents who use Balto preform better than agents that do not.