Help Desk

Web and Video Conferencing

Customer Support

Mobile App Development

Push Notifications

Development

Online Proctoring Software

Education

Audit

Business Intelligence (BI)

Collaboration

Data Analytics  and BI Services

Embedded Business Intelligence (BI)

Partner Relationship Management

Visual Collaboration

Enterprise

Accounting

Spend Management

Finance and Accounting

Applicant Tracking

Contractor Management

Corporate Learning Management

HR Management

Job Board

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Server

Browser

Bug Bounty

Cloud Storage

Data Center Power

Data Quality

Desktop Management

Disk Based Backup

Extended Detection and Response (XDR)

Fraud Detection

Hadoop-Related

IT Operations Analytics

Identity Management

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Internet of Things (IoT)

MLOps

Network Performance Monitoring

Process Mining

Requirements Management

Smart Contracts

Tower Servers

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Appointment Scheduling

Competitive Intelligence

Content Management

Email Marketing

Marketing Automation

Social Media Management

Survey & Forms Building

Text to Speech

Web Analytics

Marketing

AI Meeting Assistants

Project Management

Task Management

Professional Services

Cross-Border eCommerce

Customer Relationship Management (CRM)

Lead Generation Services

Multichannel Retail

Sales

Certificate Lifecycle Management

Security

Estate Planning

Hotel Management

Insurance Underwriting and Rating

Mental Health

Multiple Listing Service (MLS)

Plagiarism Checker

Smart Cities

Telemedicine

Vertical-Specific

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### Compliance and Quality Assurance
Users consistently praise Balto for its ability to enhance compliance and quality assurance during calls. They appreciate how Balto helps them stay compliant by reminding them of important points and ensuring they cover all necessary aspects of the conversation. Many users note that Balto has significantly improved their compliance scores and helped them remember critical steps that are essential for meeting regulatory requirements. The voice-activated feature is also highlighted as a valuable tool in ensuring agents remain compliant during phone calls. Balto's proactive approach in guiding users through compliance processes and providing real-time tracking is widely commended by reviewers, indicating a strong positive sentiment towards its compliance and quality assurance capabilities.

### Script and Playbook Guidance
Users consistently laud Balto's script and playbook guidance functionalities for their ability to keep conversations on track, ensure compliance with required statements, and prompt for key talking points. The tool's real-time feedback and visual cues help users maintain focus and confidence during interactions, ultimately leading to more successful outcomes. While some users initially found minor challenges in adjusting to the interface, the overall sentiment remains positive towards the script and playbook guidance capabilities of Balto.

### Objection Handling
Users consistently highlight Balto's objection handling capabilities as a key strength, praising its ability to provide instant responses to objections and offer valuable resources to navigate challenging conversations. The tool's feature of reminding users of key talking points and offering rebuttals for objections has been well-received, contributing to smoother interactions and increased confidence in addressing client concerns. While some users have mentioned minor issues like voice recognition glitches, the overall sentiment leans heavily towards the effectiveness of Balto in assisting with objection handling and enhancing call outcomes.

### Sales Enablement
Users consistently highlight Balto's sales enablement features as instrumental in enhancing their sales performance and customer engagement. The tool's ability to guide sales agents through effective sales calls, address customer needs, and provide valuable resources has been widely appreciated. Balto's sales enablement functionality is seen as a valuable asset in streamlining sales processes and improving overall sales outcomes.

### Agent Support Tools
User sentiment is generally positive towards Balto's agent support tools capabilities. Reviewers appreciate the real-time rebuttals provided to agents based on customer interactions, making it easier for them to navigate through calls effectively. The platform's ease of navigation and exceptional customer support in resolving technical difficulties have been highlighted as key strengths. Additionally, users have praised the interactive call flow feature that adjusts to fit each agent's unique selling style, enhancing the natural flow of conversations and providing alternate suggestions for challenging discussions. Balto's support team has been commended for their professionalism and assistance in customizing the tool to meet specific company needs, further enhancing the overall user experience.

### Real-Time Assistance
Users consistently praise Balto's real-time assistance capabilities for its ability to provide timely prompts and suggestions during calls, helping them stay on track and navigate conversations smoothly. While some users mention occasional distractions or irrelevant pop-ups, the overall sentiment leans towards the effectiveness and user-friendliness of Balto's real-time guidance. The feature's intuitive nature and ability to offer relevant suggestions in the moment are highlighted as key strengths by reviewers, contributing to an enhanced call experience and improved communication with clients.

### Conversation Management
Users consistently highlight Balto's conversation management features as a valuable tool for maintaining a smooth and structured dialogue with customers. The ability of Balto to prompt relevant questions and guide the flow of conversations is widely appreciated by users, aiding in keeping interactions focused and productive. While some users mention minor issues with the timing of prompts or alignment with ongoing conversations, the overall sentiment leans towards the positive impact of Balto's conversation management capabilities in enhancing communication effectiveness during calls.

### Customer Interaction Insights
Users consistently praise Balto for its customer interaction insights capabilities, highlighting its active listening feature, real-time feedback provision, and intuitive suggestions during conversations with customers. While some users note occasional sensitivity issues leading to inaccurate recommendations, the overall sentiment leans towards the effectiveness and value of Balto's customer interaction insights in enhancing communication and guiding interactions with customers.

### Communication Enhancement
Users have expressed overall satisfaction with Balto's communication enhancement features, particularly highlighting the effectiveness of its voice recognition technology in aiding clear and accurate speaking during interactions. While some users have noted minor issues with voice recognition accuracy, the general consensus is that Balto's communication enhancement capabilities contribute positively to their communication strategies. The real-time feedback and support provided by Balto have been instrumental in boosting user confidence and improving communication habits, ultimately leading to more successful interactions with clients.

### Coaching and Training
Users consistently highlight Balto's coaching and training capabilities as instrumental in enhancing agent performance and streamlining training processes. The platform's real-time guidance and coaching features have been commended for their effectiveness in helping new hires and agents navigate customer interactions with confidence and efficiency. Additionally, users appreciate the ease of access to coaching areas, call guidance, and the valuable support provided by Balto's training tools.

### Performance Tracking
Users consistently highlight Balto's performance tracking feature as a valuable tool that helps them maintain focus and adherence to call objectives. The majority of reviewers appreciate how Balto's tracking capabilities assist in guiding their conversations and ensuring all necessary points are covered. While some users mention minor improvements could be made in reporting, overall, the sentiment towards Balto's performance tracking functionality remains positive and beneficial for enhancing call efficiency and effectiveness.

### Feedback and Improvement
Users consistently highlight Balto's feedback and improvement functionalities as instrumental in enhancing agent performance and service quality. The platform's ability to provide real-time suggestions and insights during calls has been lauded for helping agents refine their communication skills and address customer needs effectively. While some users express a desire for more detailed performance statistics, the overall sentiment leans towards appreciation for Balto's role in driving continuous improvement and professional development within sales teams.

### Problem Solving and Resolution
Users seem to unanimously agree on the effectiveness of Balto's issue-solving capabilities. The reviews highlight how Balto assists in problem resolution by providing guidance, reminders, and real-time support during customer interactions. Users appreciate how Balto helps them stay on track, ask the right questions, and overcome objections, ultimately leading to improved sales performance. Despite occasional tech issues, users find that Balto's problem-solving features greatly enhance their ability to address customer queries and concerns efficiently.

Helpful Features: Users appreciate the helpful features provided by Balto. Many reviewers have mentioned that they find the guided script and checklist feature to be valuable, as it helps them stay on track during sales calls. Additionally, users value Balto's ability to provide resources based on customer inquiries, which assists them in finding relevant information quickly and easily.

Real-time Recommendations: Balto's real-time recommendations and suggestions have received positive feedback from users. Numerous reviewers have mentioned that these recommendations help them stay focused and improve their sales performance during calls. The confidence and success achieved through Balto's guidance and feedback are highly valued by users, as it enhances their overall experience.

Ease of Use: The user-friendly interface and availability of Balto on the screen make it easy for users to navigate and track their performance. Several reviewers have appreciated this aspect of the tool, mentioning that it simplifies their workflow during sales calls. The visual cues provided by Balto, such as lighting up and confetti at the end of a call, also keep users engaged and motivated throughout their conversations.

Connectivity Problems: Several users have encountered connectivity issues while using Balto, with reports of the software not working properly during calls. Some users have experienced instances where Balto fails to load or reconnect when a call comes in, causing disruptions and frustrations.

Speech Recognition Issues: There are complaints from users regarding Balto's speech recognition capabilities. Some users have found that it fails to accurately capture what they are saying or misinterprets words, leading to misunderstandings and communication breakdowns.

Intrusive Suggestions and Prompts: Many users find Balto's predictive suggestions and prompts to be intrusive during conversations. They report that these pop-ups often provide irrelevant information and don't align well with the ongoing discussion, creating distractions that hinder smooth communication flow.

Balto is a software that has transformed the way users communicate and engage with customers on sales and compliance calls. Users have found that Balto keeps them on track during conversations, reminding them of important steps and value statements. It ensures that they cover all necessary information, helping them improve call quality and pass compliance requirements. The software also assists users in handling objections by providing quick rebuttals and suggestions based on customer rejection keywords. Users appreciate how Balto takes the stress out of calls by providing guidance on what to say and when, similar to having a supervisor by their side. Additionally, Balto enhances its functionality by syncing with NiCE in Demand, offering users convenient access to answers, resources, and tools in one place. Overall, Balto has proven to be a valuable tool that improves agent-to-consumer communication, increases customer retention, and boosts associates' confidence in their communication skills.

Growth

Accelerator

Clari Copilot

CallRail offers phone call tracking, recording and analytics.

Call Tracking

Call Tracking + Conversation Intelligence®

Call Tracking + Form Tracking

Call Tracking Complete

CallRail

Balto

Conversation Intelligence

Ready for a demo? Go to https://www.balto.ai/get-demo/

Arsenal Customer Spotlight | Balto

Here is the opening to the 2004 Demo VHS of “Balto III: Wings of Change.”
1. Demo Warning scroll
2. “The Land Before Time: The Invasion of the Tinysauruses” trailer
3. “Two Brothers” trailer
4. “Thunderbirds” trailer
5. “Shark Tale” trailer
6. Warning screen
7. ‘In an effort to stop piracy…’
8. Universal Pictures logo (1997-2012)
9. Universal Pictures logo (1920s)

© 2004 Universal Studios. All Rights Reserved.
Print Date: 41st week of 2004 

Copyright Disclaimer Under Section 107 of the Copyright Act 1976, allowance is made for "fair use" for purposes such as criticism, comment, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational or personal use tips the balance in favor of fair use.

Opening to “Balto III: Wings of Change” 2004 Demo VHS [Universal]

Opening To BALTO II: WOLF QUEST Demo Tape

This is me doing a voice demo of Balto from the Balto movies. Also my impression for a Kevin Bacon voice too.

Balto voice demo 1

Balto - "On the Spot" Demo Reaction #1

This is Vince. Vince is Balto’s top SDR. Listen to Vince crush a meeting in this 2-min video.

Here are 3 things you’ll hear Vince do amazingly.

✅ Uses the buyer’s pain to justify the meeting: "Since you mentioned that defusing upset customers is a pretty big priority for you…"

✅ Assumptively asks for the demo: “Let’s do this: we can set up some time where you can see how the software actually works."

✅ Confirms the meeting: “Is there anything you can think of between now and then that would cause you to cancel?”

Rock. Solid.

What are a few of the most important skills you teach your SDR team?

Balto | Vincent Clark Books a Meeting Live

Free Demo (JumP Shoot,-3k) (Balto.cfG).avi

Opening to Balto II: Wolf Quest 2001 Demo VHS [True HQ]

Balto Demo Reactions

Balto - "On the Spot" Demo Reaction #2

Likelihood to Recommend

With Balto Notifications, agents form great habits and managers ensure a unified contact center voice.

Backed by decades of habit-formation psychology, Balto’s Notifications give agents instant feedback on keywords, soft skills, and other habits they need to get right every time.

Guide agents through make-or-break moments. Balto's Dynamic Prompts automatically show agents what to say when callers ask questions, have concerns or share critical information.

Balto automatically scores 100% of calls so you can focus on improving conversations – not on scoring them.

Balto's Dashboards show scores for individuals and groups of agents in real-time, breaking down scores into individual categories.

Get a complete picture of call quality without having to wait hours for processing.

No more saying the wrong things in make-or-break moments. Guide every rep to sell like your top performers.

Balto guides reps to win the call and measures what’s working in real-time. Increase conversion rates by up to 26% in just 45 days.

Learn more at https://www.balto.ai/sales/

Balto shows reps how to stay compliant and correct mistakes in real-time while keeping track of every conversation. Get bulletproof compliance.

You can’t go back to non-compliant calls, so why not mend things before the conversation is over? 

Learn more at https://www.balto.ai/compliance/

Balto powers up your agents to perfect every conversation. Get better customer experiences with Balto Real-Time Guidance.

No more long call times or call backs while agents search for information. Guide your agents to take control from “hello” to “goodbye”.

Learn more at https://www.balto.ai/customer-experiences/

Ready to see how Balto can help you and your business succeed? Go to baltosoftware.com/demo.

Want to learn more? Go to https://www.youtube.com/watch?v=gLSnH-2bLi0 to watch Balto Real-Time Guidance in action.

<div>Uniting agents with AI for conversations that deliver results. Empower your team using real-time guidance with Balto. <br><br>Balto unites agents and supervisors with AI to power better agent performance. Agents and managers trust Balto's real-time guidance to prevent missed sales opportunities, costly compliance mistakes, and negative customer experiences. Empowering agents results in happier customers, increased revenue, and better retention. Today, Balto has guided over 140 million calls, provided over 185 million real-time recommendations, driven millions in increased revenue, and has a 4.8-star rating on G2.<br><br></div><div>Balto is trusted by top contact centers, including National General Insurance, eHealth, American Homes for Rent, Spring Venture Group, and Cellular Sales.</div><div><br></div><div>Learn more about the #1 Real-Time Guidance platform at <a href="https://balto.ai" rel="">https://balto.ai</a>.</div>

Balto Software

Help Agents Say the Right Thing on Every Single Call

Sales: Excellent Conversations Close More Sales

Excellent Conversations Make Lifetime Customers

Excellent Sales and Claims Calls at Scale

Balto's Real Time Guidance

Series B Funding Announcement | Balto

Conversation Intelligence Software Features

Conversation Intelligence Software Features allow users to automate various forms of conversation transcribing.

Speech-to-Text Transcription

Automatically transcribes audio recordings of conversations into text for easy review and analysis.

Keyword Detection

Identifies and highlights key words or phrases within the transcribed conversations to help users pinpoint important topics.

Sentiment Analysis

Analyzes the tone and sentiment of the conversation to determine the overall mood and sentiment of the participants.

Speaker Diarization

Separates and labels different speakers in the conversation, allowing users to track who said what during the discussion.

Call Recording Playback

Enables users to listen to recorded conversations for additional context and verification of the transcribed content.

Call Summarization

Provides a summary or overview of the conversation, highlighting key points and takeaways for quick reference.

Conversion Metrics

Tracks and measures conversation metrics such as talk time, silence duration, and engagement levels to evaluate communication effectiveness.

Keyword Search & Retrieval

Allows users to search for specific keywords or phrases within the conversation transcripts for efficient information retrieval.

Call Tagging

Enables users to tag conversations with labels or categories for organization and easy retrieval based on specific criteria.

Integration with CRM Systems

Integrates with Customer Relationship Management (CRM) systems to automatically log conversation details, update customer records, and track follow-up actions.

Balto 2022-05-26 10:06:53

Balto 2022-05-29 13:48:00

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Balto

Overview

What is Balto?