TrustRadius
Bandwidth, headquartered in Raleigh, provides business class VOIP and their communications platform as a service (CPaaS), supporting many use cases such as lead alerts for sales, automated customer surveys, conference calls and messaging, and virtual call center, among other cases.https://media.trustradius.com/product-logos/Pz/Sv/NBCIW295RNB8.PNGBandwidth.com RocksBandwidth.com is a CLEC. My company resells their numbers and service for VoIP communication. The whole company utilizes Bandwidth.com, but I interface mainly with phone numbers including number porting. We are able to order and port numbers through BW and resell to our customers. They have contacts and communication with other CLEC and LEC carriers to be able to port amongst each other.,Bandwidth has great customer service. They are all friendly and super helpful. They are innovative and constantly updating their APIs, UIs, and products they offer. Their UI and API are user friendly and intuitive.,They are actively working on this, but they currently are not able to work with third party SMS providers to separate voice and SMS. There are many companies that offer an SMS product for dental, medical, etc. offices so our customers have increasing requests to use a third party.,10,I do not have access to the ROI so I cannot answer this question.,,Microsoft 365 Business, Vtiger, Salesforce Commerce CloudYour best primary term/orig providerBandwidth provides our primary origination and termination for our wholesale customers. Their APIs allow us to seamlessly integrate all of Bandwidth's feature sets into our existing applications.,Customer Support -- Their team is very knowledgeable and they answer the phone when you call, which is a huge industry issue. API (Service Integration) -- They have a very robust API with excellent documentation. Rates -- Their rates are very competitive, and allow us to increase our margins as our customer base grows.,Their dashboard is lacking. We would love to see some additional graphing components, live traffic views, etc. Their E911 infrastructure is still separate, making things a bit complex to provision endpoints and manage them. SMS/MMS is a little behind competitors like Twilio, but still usable and very reliable.,10,Bandwidth has impacted us tremendously in a positive way, in providing high-quality voice services to our customers at a very competitive rate. When we have LNP issues, the bandwidth team is readily available to support us and give valuable inside feedback that we can provide to our customers.,Twilio SMSBandwidth -- Top Shelf ServiceWe used Bandwidth for the majority of our origination across the entire organization. We were a telecom network and they were an integral part of our business. We found their network to be reliable, the porting department capable -- more capable than most -- and their troubleshooting to be top drawer when we did have an issue.,Their porting department does a good job of getting numbers ported. I would have to say that they did a better job with larger ports than with the smaller ones, but overall still did a good job. We found their troubleshooting team VERY easy to work with and to report issues to. They didn't treat my folks as if they knew everything and the person calling knew nothing. They were good listeners, figured out the issues quickly, and responded to escalations in a timely manner. Their network was very reliable, which we appreciated since they made up a good portion of what we used.,While their porting department does a wonderful job, it seems to be the department that feeds other departments. They promote many out of that department to take on more responsibility elsewhere in the company (which is a good thing). However, it leaves us to work with yet another porting person who we have to learn to work with. I cannot really say much else that's negative about them. They do a good job, have an easy to use portal, and respond well when things aren't working.,9,We found Bandwidth to be very easy to work with and they grew as we grew. Their pricing was very competitive and they were always willing to take another look at their pricing for us.,CenturyLink MPLS / IP VPN ServiceGreat Great GreatWe use them extensively for call origination, termination, e911, Dynamic 911, SMS (SMPP), and CNAM lookup. We use them as a provider that handles all of these things for our customers. They provide a reliable service that we are able to leverage.,Tremendous support. Reliable product. Great tooling/dashboard. Pricing is great.,24/7 support is lacking. They prefer working over email. Not always very transparent.,10,Great product, at a reasonable price. Their quick support allows us to get customer issues fixed, and fast. Their portal allows for adding additional sites/trunks without talking to anyone.,
Unspecified
Bandwidth
6 Ratings
Score 9.6 out of 101
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>TRScore

Bandwidth Reviews

Bandwidth
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 9.6 out of 101

Do you work for this company? Manage this listing

Show Filters 
Hide Filters 
Filter 6 vetted Bandwidth reviews and ratings
Clear all filters
Overall Rating
Reviewer's Company Size
Last Updated
By Topic
Industry
Department
Experience
Job Type
Role

Reviews (1-4 of 4)

Do you use this product? Write a Review
Tamara Foster profile photo
March 09, 2019

Bandwidth.com Rocks

Score 10 out of 10
Vetted Review
Reseller
Review Source
Bandwidth.com is a CLEC. My company resells their numbers and service for VoIP communication. The whole company utilizes Bandwidth.com, but I interface mainly with phone numbers including number porting. We are able to order and port numbers through BW and resell to our customers. They have contacts and communication with other CLEC and LEC carriers to be able to port amongst each other.
  • Bandwidth has great customer service. They are all friendly and super helpful.
  • They are innovative and constantly updating their APIs, UIs, and products they offer.
  • Their UI and API are user friendly and intuitive.
  • They are actively working on this, but they currently are not able to work with third party SMS providers to separate voice and SMS. There are many companies that offer an SMS product for dental, medical, etc. offices so our customers have increasing requests to use a third party.
For telecommunications: porting, new numbers, SMS, toll-free, and voice.
Read Tamara Foster's full review
Chris Horne profile photo
March 07, 2019

Your best primary term/orig provider

Score 10 out of 10
Vetted Review
Verified User
Review Source
Bandwidth provides our primary origination and termination for our wholesale customers. Their APIs allow us to seamlessly integrate all of Bandwidth's feature sets into our existing applications.
  • Customer Support -- Their team is very knowledgeable and they answer the phone when you call, which is a huge industry issue.
  • API (Service Integration) -- They have a very robust API with excellent documentation.
  • Rates -- Their rates are very competitive, and allow us to increase our margins as our customer base grows.
  • Their dashboard is lacking. We would love to see some additional graphing components, live traffic views, etc.
  • Their E911 infrastructure is still separate, making things a bit complex to provision endpoints and manage them.
  • SMS/MMS is a little behind competitors like Twilio, but still usable and very reliable.
Bandwidth is great for wholesale origination and termination. With a decent commitment, you can get great rates, and their support is excellent. Recommended as a primary source of service for voice traffic.
Read Chris Horne's full review
No photo available
March 11, 2019

Bandwidth -- Top Shelf Service

Score 9 out of 10
Vetted Review
Verified User
Review Source
We used Bandwidth for the majority of our origination across the entire organization. We were a telecom network and they were an integral part of our business.
We found their network to be reliable, the porting department capable -- more capable than most -- and their troubleshooting to be top drawer when we did have an issue.
  • Their porting department does a good job of getting numbers ported. I would have to say that they did a better job with larger ports than with the smaller ones, but overall still did a good job.
  • We found their troubleshooting team VERY easy to work with and to report issues to. They didn't treat my folks as if they knew everything and the person calling knew nothing. They were good listeners, figured out the issues quickly, and responded to escalations in a timely manner.
  • Their network was very reliable, which we appreciated since they made up a good portion of what we used.
  • While their porting department does a wonderful job, it seems to be the department that feeds other departments. They promote many out of that department to take on more responsibility elsewhere in the company (which is a good thing). However, it leaves us to work with yet another porting person who we have to learn to work with.
  • I cannot really say much else that's negative about them. They do a good job, have an easy to use portal, and respond well when things aren't working.
Bandwidth covers the majority of areas where we had customers. However, there are still some areas we would have like to see them cover for calls. They cover more areas than our other carriers, but they did surprise us from time to time by an inability to be able to deliver call transport.
Read this authenticated review
No photo available
February 28, 2019

Great Great Great

Score 10 out of 10
Vetted Review
Verified User
Review Source
We use them extensively for call origination, termination, e911, Dynamic 911, SMS (SMPP), and CNAM lookup. We use them as a provider that handles all of these things for our customers. They provide a reliable service that we are able to leverage.
  • Tremendous support.
  • Reliable product.
  • Great tooling/dashboard.
  • Pricing is great.
  • 24/7 support is lacking.
  • They prefer working over email.
  • Not always very transparent.
When needing a wholesale product, and a reasonable price, they are very good. I might not recommend them if a guaranteed termination product was required.
Read this authenticated review

Bandwidth Scorecard Summary

Feature Scorecard Summary

User templates (1)
8
Call reports (1)
9

About Bandwidth

Bandwidth provides the power to communicate, making it easy for businesses to add phone calling, text messaging or 9-1-1 connectivity to apps, software and on-premise environments with powerful, enterprise grade APIs. According to the vendor, it provides quality, maximum control, and world class support, and the company has helped some of the biggest brands in business change how the communicate.
Categories:  VoIP

Bandwidth Competitors

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Does not have featurePremium Consulting/Integration Services Available?No
Entry-level set up fee?No

Bandwidth Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Bandwidth Technical Details

Operating Systems: Unspecified
Mobile Application:No
Supported Countries:United States
Supported Languages: English