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Lack of Third-Party SMS Integration: Some users have expressed frustration with the inability to work with third-party SMS providers, …
Starting at $0.01 per message
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What is Bandwidth?
Bandwidth, headquartered in Raleigh, provides business class communications platform as a service (CPaaS), supporting many use cases such as lead alerts for sales, automated customer surveys, conference calls and messaging, and virtual call center, among other cases.
Recent Reviews
Pricing
Outbound Messaging
$0.01
Cloud
per message
Inbound Calling
$0.01
Cloud
per minute
Outbound Calling
$0.01
Cloud
per minute
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Bandwidth?
Bandwidth provides the power to communicate, making it easy for businesses to add phone calling, text messaging or 9-1-1 connectivity to apps, software and on-premise environments with powerful, enterprise grade APIs. According to the vendor, it provides quality, maximum control, and world class support, and the company has helped some of the biggest brands in business change how the communicate.
Bandwidth Video
Bandwidth offers APIs that power some of the biggest brands' voice, messaging, and 9-1-1 access. No matter what you need, Bandwidth's Communications Platform has you covered. Learn more at https://www.bandwidth.com/
Bandwidth Competitors
Bandwidth Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States |
| Supported Languages | English |
Frequently Asked Questions
Bandwidth, headquartered in Raleigh, provides business class communications platform as a service (CPaaS), supporting many use cases such as lead alerts for sales, automated customer surveys, conference calls and messaging, and virtual call center, among other cases.
The most common users of Bandwidth are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(11)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users commonly recommend Voxbone for its quick and supportive service and suggest expanding its coverage to more countries. They also advise being careful with contracts and paying attention to details like 911 fees and setup. Additionally, users mention the need for technical skills in SIP services and recommend calculating channel capacity before canceling.
Users highly recommend Bandwidth for voice and SMS services, praising the company's support team, easy-to-use dashboard tool, and constant improvements. They suggest partnering with Bandwidth and utilizing their support structure. Users find Bandwidth great to work with and recommend using it over other vendors, believing it is considerably better than other carriers in terms of porting and buying new DIDs.
Attribute Ratings
Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
June 01, 2022
Lots of features with abuse issues
Score 1 out of 10
Vetted Review
Verified User
Bandwidth.com provides a number of affordable services. Unfortunately, they refer abuse complaints to their resellers, and many resellers abuse the system. I myself have received repeated spam phone calls about car warranties and the like, but bandwidth.com support does not deactivate the customer or reseller account after repeated requests. Think twice before supporting a company with policies such as these.
- Low pricing
- Abuse complaints
September 11, 2021
Bandwidth -- Voice programmatically done right!
We currently utilize Bandwidth among other carriers as a product support out platform. Getting voice traffic in/out as well as text messaging requires a partner. Bandwidth is a great partner.
- Support
- Communications
- API
- Documentation
- Unify their many portals into one
February 28, 2020
Bandwidth Can Save You Money
Bandwidth is used by the whole organization for number ordering, toll-free services, call routing, etc. We moved to Bandwidth in a decision for cost savings as being a CLEC can be very costly when considering interconnection charges, trunk charges, etc.
- Help/support documents (Learning Lab).
- Constant webinars provided for process improvement.
- Included in development calls to better the system.
- Order automation.
- Competitive pricing and discounts.
- LNP rejection assistance.
- Ticket response times when billing is involved.
March 11, 2019
Bandwidth -- Top Shelf Service
We used Bandwidth for the majority of our origination across the entire organization. We were a telecom network and they were an integral part of our business.
We found their network to be reliable, the porting department capable -- more capable than most -- and their troubleshooting to be top drawer when we did have an issue.
We found their network to be reliable, the porting department capable -- more capable than most -- and their troubleshooting to be top drawer when we did have an issue.
- Their porting department does a good job of getting numbers ported. I would have to say that they did a better job with larger ports than with the smaller ones, but overall still did a good job.
- We found their troubleshooting team VERY easy to work with and to report issues to. They didn't treat my folks as if they knew everything and the person calling knew nothing. They were good listeners, figured out the issues quickly, and responded to escalations in a timely manner.
- Their network was very reliable, which we appreciated since they made up a good portion of what we used.
- While their porting department does a wonderful job, it seems to be the department that feeds other departments. They promote many out of that department to take on more responsibility elsewhere in the company (which is a good thing). However, it leaves us to work with yet another porting person who we have to learn to work with.
- I cannot really say much else that's negative about them. They do a good job, have an easy to use portal, and respond well when things aren't working.
March 09, 2019
Bandwidth.com Rocks
Bandwidth.com is a CLEC. My company resells their numbers and service for VoIP communication. The whole company utilizes Bandwidth.com, but I interface mainly with phone numbers including number porting. We are able to order and port numbers through BW and resell to our customers. They have contacts and communication with other CLEC and LEC carriers to be able to port amongst each other.
- Bandwidth has great customer service. They are all friendly and super helpful.
- They are innovative and constantly updating their APIs, UIs, and products they offer.
- Their UI and API are user friendly and intuitive.
- They are actively working on this, but they currently are not able to work with third party SMS providers to separate voice and SMS. There are many companies that offer an SMS product for dental, medical, etc. offices so our customers have increasing requests to use a third party.
March 08, 2019
Your best primary term/orig provider
Bandwidth provides our primary origination and termination for our wholesale customers. Their APIs allow us to seamlessly integrate all of Bandwidth's feature sets into our existing applications.
- Customer Support -- Their team is very knowledgeable and they answer the phone when you call, which is a huge industry issue.
- API (Service Integration) -- They have a very robust API with excellent documentation.
- Rates -- Their rates are very competitive, and allow us to increase our margins as our customer base grows.
- Their dashboard is lacking. We would love to see some additional graphing components, live traffic views, etc.
- Their E911 infrastructure is still separate, making things a bit complex to provision endpoints and manage them.
- SMS/MMS is a little behind competitors like Twilio, but still usable and very reliable.
February 28, 2019
Great Great Great
We use them extensively for call origination, termination, e911, Dynamic 911, SMS (SMPP), and CNAM lookup. We use them as a provider that handles all of these things for our customers. They provide a reliable service that we are able to leverage.
- Tremendous support.
- Reliable product.
- Great tooling/dashboard.
- Pricing is great.
- 24/7 support is lacking.
- They prefer working over email.
- Not always very transparent.