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Lack of Third-Party SMS Integration: Some users have expressed frustration with the inability to work with third-party SMS providers, …
Starting at $0.01 per message
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What is Bandwidth?
Bandwidth, headquartered in Raleigh, provides business class communications platform as a service (CPaaS), supporting many use cases such as lead alerts for sales, automated customer surveys, conference calls and messaging, and virtual call center, among other cases.
Recent Reviews
Pricing
Outbound Messaging
$0.01
Cloud
per message
Inbound Calling
$0.01
Cloud
per minute
Outbound Calling
$0.01
Cloud
per minute
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is Bandwidth?
Bandwidth provides the power to communicate, making it easy for businesses to add phone calling, text messaging or 9-1-1 connectivity to apps, software and on-premise environments with powerful, enterprise grade APIs. According to the vendor, it provides quality, maximum control, and world class support, and the company has helped some of the biggest brands in business change how the communicate.
Bandwidth Video
Bandwidth offers APIs that power some of the biggest brands' voice, messaging, and 9-1-1 access. No matter what you need, Bandwidth's Communications Platform has you covered. Learn more at https://www.bandwidth.com/
Bandwidth Competitors
Bandwidth Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States |
| Supported Languages | English |
Frequently Asked Questions
Bandwidth, headquartered in Raleigh, provides business class communications platform as a service (CPaaS), supporting many use cases such as lead alerts for sales, automated customer surveys, conference calls and messaging, and virtual call center, among other cases.
The most common users of Bandwidth are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(11)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Users commonly recommend Voxbone for its quick and supportive service and suggest expanding its coverage to more countries. They also advise being careful with contracts and paying attention to details like 911 fees and setup. Additionally, users mention the need for technical skills in SIP services and recommend calculating channel capacity before canceling.
Users highly recommend Bandwidth for voice and SMS services, praising the company's support team, easy-to-use dashboard tool, and constant improvements. They suggest partnering with Bandwidth and utilizing their support structure. Users find Bandwidth great to work with and recommend using it over other vendors, believing it is considerably better than other carriers in terms of porting and buying new DIDs.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
June 01, 2022
Lots of features with abuse issues
Score 1 out of 10
Vetted Review
Verified User
Bandwidth.com provides a number of affordable services. Unfortunately, they refer abuse complaints to their resellers, and many resellers abuse the system. I myself have received repeated spam phone calls about car warranties and the like, but bandwidth.com support does not deactivate the customer or reseller account after repeated requests. Think twice before supporting a company with policies such as these.
- Low pricing
- Abuse complaints
- Containing the use of their system to responsible actors.
- Unfortunately, repeated calls from resellers abusing their system has cost me a lot of time.
March 09, 2019
Bandwidth.com Rocks
Bandwidth.com is a CLEC. My company resells their numbers and service for VoIP communication. The whole company utilizes Bandwidth.com, but I interface mainly with phone numbers including number porting. We are able to order and port numbers through BW and resell to our customers. They have contacts and communication with other CLEC and LEC carriers to be able to port amongst each other.
- Bandwidth has great customer service. They are all friendly and super helpful.
- They are innovative and constantly updating their APIs, UIs, and products they offer.
- Their UI and API are user friendly and intuitive.
- They are actively working on this, but they currently are not able to work with third party SMS providers to separate voice and SMS. There are many companies that offer an SMS product for dental, medical, etc. offices so our customers have increasing requests to use a third party.
- I do not have access to the ROI so I cannot answer this question.
Level 3, CenturyLink, Verizon Business, VoIP Innovations, Inteliquent, Comwave, Voxbone, DIDWW.
March 08, 2019
Your best primary term/orig provider
Bandwidth provides our primary origination and termination for our wholesale customers. Their APIs allow us to seamlessly integrate all of Bandwidth's feature sets into our existing applications.
- Customer Support -- Their team is very knowledgeable and they answer the phone when you call, which is a huge industry issue.
- API (Service Integration) -- They have a very robust API with excellent documentation.
- Rates -- Their rates are very competitive, and allow us to increase our margins as our customer base grows.
- Their dashboard is lacking. We would love to see some additional graphing components, live traffic views, etc.
- Their E911 infrastructure is still separate, making things a bit complex to provision endpoints and manage them.
- SMS/MMS is a little behind competitors like Twilio, but still usable and very reliable.
- Bandwidth has impacted us tremendously in a positive way, in providing high-quality voice services to our customers at a very competitive rate.
- When we have LNP issues, the bandwidth team is readily available to support us and give valuable inside feedback that we can provide to our customers.