Support is perfect. I have always received a timely response, engineering is promptly available, I even received a replacement unit because the original "might" have had an HD issue.
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Barracuda Email Security Gateway support is great at responding and escalating cases when needed. Timeliness is key when dealing with email attacks, spoofing or malware. Barracuda also has great resources for end-user training as our end users are our first line of defense in combatting attacks on our company. Training end-users pays off in time spent dealing with any email attacks
In the beginning, the support was rough, it eventually got really good, then when we started migrating off it went back down again.
Barracuda always has a quick response when any inconvenience arises.
Barracuda customer support is great. Most of the time when I can an actual tech support representative answers, not some person that will just take a message. If one is not available I will receive a call back in a very short time.
The Barracuda Email Security Gateway is an email security gateway that manages and filters all inbound and outbound email traffic to protect organizations from email-borne threats and data leaks. As a complete email management solution, the Barracuda Email Security Gateway lets organizations encrypt messages and leverage the cloud to spool email if mail servers become unavailable. The Barracuda Email Security Gateway is offered without per-user or per-feature fees, and is also available as a virtual appliance or in a public cloud environment (Amazon Web Services (AWS), or Microsoft Azure).
- Supported: Anti-malware
- Supported: Cusomizability
- Supported: Data Loss Protection
- Supported: Threat Detection
- Supported: Sandboxing
- Supported: End-to-End Encryption
- Supported: Management Tools
- Mimecast Secure Email Gateway
|Operating Systems||Windows, Linux, Mac|
Frequently Asked Questions
Barracuda Email Security Gateway is designed to protect against inbound malware, spam, phishing, and Denial of Service attacks, and ensure that business productivity isn’t impacted by attacks through the email system.
Reviewers rate End-to-End Encryption highest, with a score of 8.8.
The most common users of Barracuda Email Security Gateway are from Mid-size Companies and the Information Technology & Services industry.