Barracuda support is always available, 24/7. They are always friendly, supportive, and follow-up with anything they promise. Any ticket that is opened is touched constantly by the support team until it is remedied.
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Barracuda support have also been excellent when we have had to contact them. The only time we had a hardware issue on a device (and that device was about 8 years old) it was replaced within about 24 hours of reporting it. Generally there has not been much need to contact their support, as once the device is in and set up, it just works.
I have had to call support a number of times. Each time they were pretty fast at getting back to me. Once I had them on the phone I was able to give them access to the device so they could see what was going on in the back end. We have been able to work to resolve issues in a timely manner.
The Barracuda Web Security Gateway is designed to let organizations benefit from online applications and tools without exposure to web-borne malware and viruses, lost user productivity, and misused bandwidth. As a comprehensive solution for web security and management, it unites award-winning spyware, malware, and virus protection with a policy and reporting engine. Advanced features ensure that organizations adapt to emerging requirements like social-network regulation, remote filtering, and visibility into SSL-encrypted traffic.
- Supported: Hardened and Secure OS
- Supported: Content Filtering
- Supported: Advanced Policy Creation
- Supported: Network Threat Protection
- Supported: Spyware Removal
- Supported: Summary Reports
- Supported: Role-Based Administration
- Supported: Advanced Threat Protection
Barracuda Networks Web Security Gateway Demo
- WebTitan DNS Filter
|Deployment Types||On-premise, SaaS|
|Operating Systems||Windows, Linux, Mac|
Frequently Asked Questions
Barracuda Web Security Gateways now available in the 200 through 1000 series provide web content filtering as well as access and advanced threat protection, and are available as physical appliances, virtual appliances, or as a SaaS.
Reviewers rate Support Rating highest, with a score of 9.5.
The most common users of Barracuda Web Security Gateway are from Mid-size Companies and the Financial Services industry.