Barracuda RMM (formerly Managed Workplace)

Barracuda RMM (formerly Managed Workplace)

About TrustRadius ScoringScore 8.5 out of 100
Barracuda RMM (formerly Managed Workplace)

Overview

Recent Reviews

Comprehensive Monitoring

7
January 19, 2019
We use Avast RMM (previously Level Platform) with collaboration with another MSP managing about 900 endpoints for various clients. Some of …

Deserves A Try

8
March 22, 2018
We started to use AVG Managed Workplace 10 in the summer of 2017 when we moved from LabTech and Continuum. The reporting feature is just …

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Barracuda RMM (formerly Managed Workplace)

Barracuda RMM (formerly Managed Workplace)

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What is Barracuda RMM (formerly Managed Workplace)?

Barracuda RMM (based on the former Managed Workplace product acquired by Barracuda from Avast in 2019) is a Remote Monitoring and Management platform. Managed Workplace serves as an agentless tool that MSP’s can use for clients with an emphasis on security assessment and reporting. It also…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Product Details

What is Barracuda RMM (formerly Managed Workplace)?

Barracuda RMM (based on the former Managed Workplace product acquired by Barracuda from Avast in 2019) is a Remote Monitoring and Management platform. Managed Workplace serves as an agentless tool that MSP’s can use for clients with an emphasis on security assessment and reporting. It also provides other system monitoring functionalities, including patch management, asset management and tracking, and task automation with a library of prebuilt and user-designed scripts. It also offers integration with third-party applications, including virtualization services.


Barracuda RMM (formerly Managed Workplace) Video

Overview of Barracuda RMM

Barracuda RMM (formerly Managed Workplace) Technical Details

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Reviews and Ratings

 (18)

Ratings

Support Rating (5)

4.5
45%

Reviews

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September 07, 2020

Decent core functionality but a lot left to desire

Justin Soungie | TrustRadius Reviewer
Justin Soungie
IT Manager
Tiercon Corp. (Automotive, 1001-5000 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

The IT team utilizes Barracuda Managed Workplace to remotely support all workstations within and outside our company network. It also plays a critical role in automated notifications to members of our tier 2 support for server notifications and errors.

Pros and Cons

  • Server Error/Status Notifications
  • Remote Desktop Support
  • Warranty/Hardware Information
  • Helpdesk function
  • Software Deployment

Likelihood to Recommend

With a lot of fine-tuning, it works very well to keep the Tier 2 team aware of almost any variable of interest of notification from your servers. You can automate scripts to deploy based on these events. It's cut down the amount of time spent digging around for answers or sifting through logs. Software deployment could use a lot of work for simplicity. We opted for other apps to accomplish this. The helpdesk function may work for those needing something basic, but again, we opted for a full ITSM based on ITIL. It works well for Remote Desktop Support, even for support on the fly for those who don't have the Premium Desktop app installed.

Support Rating

4
We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.
November 15, 2019

Managed Workplace RMM Review from a senior MSP tech

Verified User
Technician in Information Technology
Information Technology and Services Company, 1-10 employees
Score 7 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

It's used across our whole organization to monitor, manage, and remote into our customers' networks for support. It solves issues by providing automation and one central location to manage IT services for most of our customers.

Pros and Cons

  • Very good reporting. We provide monthly reports to our customers on remote access, patching, etc.
  • Multiple methods of remote access. This is helpful because different scenarios require different remote access methods.
  • The site is easy to navigate/manage. There is not a big learning curve for new employees.
  • Their built-in Avast antivirus has a lot of issues. When we used it we had a lot of performance and compatibility issues, and have had to move almost everyone off of it and onto other antivirus vendors.
  • Patch Management is lacking at times. We've had issues with some devices not getting certain patches or falling way behind. I don't think patch management issues are unique to Managed Workplace though, I believe a lot of RMM's have issues with this category.

Likelihood to Recommend

It is very good for Managed Service Providers to be able to monitor and manage multiple clients at a time from one central location. Many things can be automated through it so that they don't require your constant attention. It would not be as appropriate for internal use at a company, is more suited for MSP's.

Support Rating

6
It's kind of hit or miss on the level of support from tier 1. Tier 2 seems to be more consistent when you can get things escalated. They just recently added the ability to open tickets via email, which is nice, where previously it was phone call only.
November 11, 2019

Avast Managed Workplace RMM Review

Ashley Beal | TrustRadius Reviewer
Ashley Beal
Senior Office Administrator
Harbour Technology Consulting (Information Technology and Services, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Our entire organization uses it to manage and monitor all of our customer's devices.

Pros and Cons

  • It's a great way to monitor all of the devices that our customers have.
  • Remote services are easy to use and very convenient.
  • Sometimes when using Premium Remote it says that the wrong password was entered but the password is auto-filled by the program, not the user.

Likelihood to Recommend

It is very well suited for businesses that need to monitor and manage a lot of devices. Or even just users that need to remote into other computers.

Support Rating

8
I have not personally contacted support but my coworkers have and they have gotten the help they need most of the time.
January 19, 2019

Comprehensive Monitoring

Stephen Widjaja | TrustRadius Reviewer
Stephen Widjaja
IT Consultant
Eagle Eye IT (Computer & Network Security, 1-10 employees)
Score 7 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We use Avast RMM (previously Level Platform) with collaboration with another MSP managing about 900 endpoints for various clients. Some of the clients only use it for monitoring purposes and the remainders for full helpdesk supports. The RMM features comprehensive monitoring, patch management, remote control, asset management, and reporting, among other things.

Pros and Cons

  • Agentless, unlike most RMM, you don't need to download and install an agent on the devices. The onsite manager (OM) will scan the entire domain for computers, network devices, printers, etc.
  • Remote access: Users have to select whether to access shared screen or via RDP.
  • Detail Dashboard Information: it has a very reach feature that displays information about system components.
  • It needs better monitoring features for network devices such as Cisco instead of customizing SNMP MIBs.
  • Patch Management needs to be more consistent. At times, random computers would run patches outside the configured schedule.

Likelihood to Recommend

Avast RMM is not well suited for small MSP or just starting out due to its pricing. It's a comprehensive RMM suite and it requires a lot of time customizing, fine-tuning, and tweaking to fit your MSP business model. Since it's an agentless RMM, it will need hardware for the onsite manager.
March 22, 2018

Deserves A Try

Ramin Sultanov | TrustRadius Reviewer
Ramin Sultanov
Digital Instructor
Upper Education (Education Management, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We started to use AVG Managed Workplace 10 in the summer of 2017 when we moved from LabTech and Continuum. The reporting feature is just amazing to work with. The most used one is the table grid view of any device which can provide every single detail to show them to customers. I love most AVG's design, interface, and sections which are super customizable.

Pros and Cons

  • Customer Care is helpful
  • Reporting tools are great
  • Super customizable
  • It can be hard to use at first glance
  • Does not work well on weak and old laptops
  • Otherwise everything is perfect

Likelihood to Recommend

AVG Managed Workplace 10 is some kind of application that every company must have, you will see the difference that your money is not being wasted. There are tons of good templates and alerts for pc desktops and servers. Though it can be difficult to use at first, you will adapt the environment and the interface quickly.
September 29, 2016

Would recommend this product to any outsource IT vendor.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 201-500 employees
Score 8 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

I used this at my previous job. We were an outsourced IT company. We used this to remotely monitor and manage our clients computers and servers. This product was a solid product. It compared to LogicNow's RMM product line. The interface was fluent and easy to navigate. The reporting was even better.

Pros and Cons

  • Fluent Interface.
  • Lightweight installs.
  • Remote patch management.
  • Management of Office 365 in a single pane of glass.
  • ESXi management was not fluent.

Likelihood to Recommend

It is well suited for outsourced IT companies needing to save time and money on patch management, monitoring, and reporting. This made connecting to clients across multiple platforms and locations very easy and fluent.