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Barracuda RMM is a versatile software that is used by organizations to effectively manage and monitor customer devices. With its …
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What is Barracuda RMM?
Barracuda RMM (based on the former Managed Workplace product acquired by Barracuda from Avast in 2019) is a Remote Monitoring and Management platform. Managed Workplace serves as an agentless tool that MSP’s can use for clients with an emphasis on…
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What is Barracuda RMM?
Barracuda RMM (based on the former Managed Workplace product acquired by Barracuda from Avast in 2019) is a Remote Monitoring and Management platform. Managed Workplace serves as an agentless tool that MSP’s can use for clients with an emphasis on security assessment and reporting. It also…
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What is Barracuda RMM?
Barracuda RMM (based on the former Managed Workplace product acquired by Barracuda from Avast in 2019) is a Remote Monitoring and Management platform. Managed Workplace serves as an agentless tool that MSP’s can use for clients with an emphasis on security assessment and reporting. It also provides other system monitoring functionalities, including patch management, asset management and tracking, and task automation with a library of prebuilt and user-designed scripts. It also offers integration with third-party applications, including virtualization services.
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Barracuda RMM Technical Details
| Operating Systems | Unspecified |
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| Mobile Application | No |
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(21)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Barracuda RMM is a versatile software that is used by organizations to effectively manage and monitor customer devices. With its comprehensive range of features including monitoring, patch management, remote control, asset management, and reporting, it caters to various needs within an organization. Clients use Barracuda RMM for both monitoring purposes and full helpdesk support, highlighting its flexibility and adaptability.
One of the standout features of Barracuda RMM is its reporting functionality, which has been widely praised for its amazing capabilities in providing detailed information to customers. The software's highly customizable design and interface allow organizations to tailor it to their specific needs, resulting in a user-friendly experience.
Furthermore, Barracuda RMM plays a critical role in automated notifications and error alerts for server support, ensuring that IT teams can promptly address any issues. It serves as a central hub for managing IT services, enabling organizations to monitor, manage, and remote into customer networks for efficient support.
Barracuda RMM has gained recognition in the industry with favorable comparisons to other products like LogicNow's RMM product line. It particularly appeals to small teams who are seeking an easy-to-manage yet robust system. Overall, users express great satisfaction with the management capabilities provided by Barracuda RMM, making it a valuable tool for outsourced IT companies and organizations alike.
User-Friendly Interface: Many users have praised Barracuda RMM for its user-friendly interface, stating that it is easy to navigate and fluent. This indicates that the software offers a seamless user experience, minimizing the learning curve for new employees.
Responsive Customer Support: Several reviewers have mentioned that the customer care support provided by Barracuda RMM is helpful. This suggests that the software offers responsive and reliable customer support, which is crucial for users when encountering issues or needing assistance.
Comprehensive Monitoring System: Users appreciate the intuitive and straightforward monitoring system in Barracuda RMM. They find it easy to use and graspable, enabling them to track and manage their systems effectively.
Inconsistent Patch Management: Several users have reported that the Patch Management feature in Barracuda RMM is inconsistent, with random computers running patches outside of the configured schedule. This inconsistency creates difficulties in managing and maintaining the software, potentially leading to security vulnerabilities.
Challenging Initial User Experience: The initial user experience of Barracuda RMM has been described as challenging by some reviewers. This suggests that the software may not be very user-friendly at first glance, which can cause frustration and slow down tasks for new users.
Performance Issues with Built-in Antivirus: Some users have encountered performance and compatibility issues with the built-in Avast antivirus provided by Barracuda RMM. As a result, these users have migrated most of their users to other antivirus vendors, indicating a lack of confidence in the effectiveness of the provided antivirus solution.
Users of Barracuda have provided the following recommendations based on their experiences:
- It is important to spend time figuring out how the software works and to train employees on how to use it, especially for customization. Users recommend getting staff trained on Barracuda campus before implementing the software.
- Users encourage others to check out Barracuda's other product offerings in addition to the software being reviewed.
- Barracuda is highly regarded as a leading platform for security. Users recommend it for total email protection and consider it one of the best solutions available in the market.
- To fully benefit from Barracuda's software, users suggest understanding its model and getting to know the account representative.
- Trying a demo of the software is recommended prior to making a purchasing decision.
- It is advised to have stipulations in place for reviewing and selling the next level of the software.
- Barracuda is considered an excellent solution for small budgets.
- Users caution against choosing a competitor called BackupExec.
- Having an account manager who is concerned about the business is recommended when using Barracuda.
- Setting up the software internally and getting a trial are suggested to better understand its features.
- Barracuda is praised as a solid platform with great support.
- Getting Barracuda is recommended by users who are satisfied with its performance and believe it is worth the time and investment.
- Some users advise against choosing Intronis and suggest removing auto-renewal from contracts if considering that alternative.
- Looking elsewhere for an alternative solution is suggested by some users who had negative experiences with Barracuda or specific scenarios where large restores were problematic.
- Users express overall satisfaction with the transition and use of Barracuda's software since signing on. It is described as effective, easy to use, reasonably priced, and backed by solid support.
- The software was recently acquired by Barracuda, so future plans for development and enhancements are currently unknown.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
September 07, 2020
Decent core functionality but a lot left to desire
The IT team utilizes Barracuda Managed Workplace to remotely support all workstations within and outside our company network. It also plays a critical role in automated notifications to members of our tier 2 support for server notifications and errors.
- Server Error/Status Notifications
- Remote Desktop Support
- Warranty/Hardware Information
- Helpdesk function
- Software Deployment
90%
9.0
65%
6.5
N/A
N/A
N/A
N/A
- Positive - but not something we measured
- Barracuda Managed Workplace definitely handles live notifications better then Lansweeper.
- We currently use Lansweeper for Software Deployment and Patch Management
- Nagios has better visuals for network layout and heartbeat monitoring
- We are assessing TeamViewer/AnyDesk now for better Remote Desktop support. But Barracuda does handle this task very well and we wouldn't be put out to continue using Barracuda for this.
November 15, 2019
Managed Workplace RMM Review from a senior MSP tech
It's used across our whole organization to monitor, manage, and remote into our customers' networks for support. It solves issues by providing automation and one central location to manage IT services for most of our customers.
- Very good reporting. We provide monthly reports to our customers on remote access, patching, etc.
- Multiple methods of remote access. This is helpful because different scenarios require different remote access methods.
- The site is easy to navigate/manage. There is not a big learning curve for new employees.
- Their built-in Avast antivirus has a lot of issues. When we used it we had a lot of performance and compatibility issues, and have had to move almost everyone off of it and onto other antivirus vendors.
- Patch Management is lacking at times. We've had issues with some devices not getting certain patches or falling way behind. I don't think patch management issues are unique to Managed Workplace though, I believe a lot of RMM's have issues with this category.
70%
7.0
70%
7.0
N/A
N/A
N/A
N/A
- It has had a positive impact by saving time in the ease of remote access from one central location.
- It is competitively priced or slightly cheaper than other options.
- SolarWinds Remote Monitoring & Management
I have only used SolarWinds a little bit. I prefer what I have seen from Avast Managed Workplace. There seem to be more automation features in Managed Workplace that are helpful. That being said, I don't have a ton of experience with SolarWinds.
November 11, 2019
Avast Managed Workplace RMM Review
Our entire organization uses it to manage and monitor all of our customer's devices.
- It's a great way to monitor all of the devices that our customers have.
- Remote services are easy to use and very convenient.
- Sometimes when using Premium Remote it says that the wrong password was entered but the password is auto-filled by the program, not the user.
85%
8.5
80%
8.0
N/A
N/A
N/A
N/A
- It has really helped us in reporting. We need to show our customers that our monitoring is helping them and the reports are very helpful in doing that.
I have not used anything else.
January 19, 2019
Comprehensive Monitoring
We use Avast RMM (previously Level Platform) with collaboration with another MSP managing about 900 endpoints for various clients. Some of the clients only use it for monitoring purposes and the remainders for full helpdesk supports. The RMM features comprehensive monitoring, patch management, remote control, asset management, and reporting, among other things.
- Agentless, unlike most RMM, you don't need to download and install an agent on the devices. The onsite manager (OM) will scan the entire domain for computers, network devices, printers, etc.
- Remote access: Users have to select whether to access shared screen or via RDP.
- Detail Dashboard Information: it has a very reach feature that displays information about system components.
- It needs better monitoring features for network devices such as Cisco instead of customizing SNMP MIBs.
- Patch Management needs to be more consistent. At times, random computers would run patches outside the configured schedule.
- Pricing Model is not for small or newly established MSPs.
March 22, 2018
Deserves A Try
We started to use AVG Managed Workplace 10 in the summer of 2017 when we moved from LabTech and Continuum. The reporting feature is just amazing to work with. The most used one is the table grid view of any device which can provide every single detail to show them to customers. I love most AVG's design, interface, and sections which are super customizable.
- Customer Care is helpful
- Reporting tools are great
- Super customizable
- It can be hard to use at first glance
- Does not work well on weak and old laptops
- Otherwise everything is perfect
- PSA Integration
- SNMP monitoring needs to be updated
- Scrolling bugs and patching also needs improvements
- Remote connections don't really work from a Mac
- Slow cloud hosted
- LabTech, Continuum and Zenith
AVG Managed Workplace has more tools and features. The pre-existing templates and alerts are working properly while Continuum does not even provide service like that. There are some specific tools to work with and they are super easy to complete the task, for example, you can show what was replaced for your client. You can do it with others and even with Excel, but with table grid view mode of AVG will help you to do it more easily.