Barracuda RMM (formerly Managed Workplace) Reviews

17 Ratings
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Score 7.7 out of 100

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September 07, 2020
Justin Soungie | TrustRadius Reviewer
Score 8 out of 10
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Support Rating

We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.
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November 11, 2019
Ashley Beal | TrustRadius Reviewer
Score 8 out of 10
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Support Rating

I have not personally contacted support but my coworkers have and they have gotten the help they need most of the time.
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November 14, 2019
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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Support Rating

It's kind of hit or miss on the level of support from tier 1. Tier 2 seems to be more consistent when you can get things escalated. They just recently added the ability to open tickets via email, which is nice, where previously it was phone call only.
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Barracuda RMM (formerly Managed Workplace) Scorecard Summary

What is Barracuda RMM (formerly Managed Workplace)?

Barracuda RMM (based on the former Managed Workplace product acquired by Barracuda from Avast in 2019) is a Remote Monitoring and Management platform. Managed Workplace serves as an agentless tool that MSP’s can use for clients with an emphasis on security assessment and reporting. It also provides other system monitoring functionalities, including patch management, asset management and tracking, and task automation with a library of prebuilt and user-designed scripts. It also offers integration with third-party applications, including virtualization services.

Barracuda RMM (formerly Managed Workplace) Video

Overview of Barracuda RMM

Barracuda RMM (formerly Managed Workplace) Technical Details

Operating Systems: Unspecified
Mobile Application:No

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What is Barracuda RMM (formerly Managed Workplace)'s best feature?

Reviewers rate Support Rating highest, with a score of 6.

Who uses Barracuda RMM (formerly Managed Workplace)?

The most common users of Barracuda RMM (formerly Managed Workplace) are from Small Businesses and the Information Technology & Services industry.