Name: Bazaarvoice
Rating: 8.3 (78 reviews)
Author: Bazaarvoice

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Virtual Reality

Development

Learning Management

Education

Business Intelligence (BI)

Case Management

Collaboration

Document Generation

File Sharing

Supply Chain Management

Workspace Planning

Enterprise

Accounting

CTRM

Digital Banking

Treasury Management

Finance and Accounting

ACA Compliance

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Access Gateways

Business Internet Service Providers (ISPs)

Cloud Storage

Enterprise Printing

Fraud Detection

High Availability Cluster

Incident Response

Integration Platform as a Service (iPaaS)

Internet Security

IoT Security

Log Management

Message Oriented Middleware

Network Performance Monitoring

SOA Application Gateways

Sensitive Data Discovery

Unified Communications Monitoring

Vendor Risk Management

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Customer Journey Mapping

Demand Generation

Domain Registration Services

Email Marketing

Market Research

Marketing Automation

Mobile Marketing

Social Media Management

Survey & Forms Building

Technology Review

Video

Web Analytics

Marketing

Field Service Management

Project Management

Writing and Proofreading Tools

Professional Services

Customer Relationship Management (CRM)

Sales Content Management

Sales Performance Management

Sales

Cloud Security Posture Management

Secure Access Service Edge (SASE)

Security

Construction Management

Direct Secure Messaging

Membership Management

Online Voting

Real Estate

Text Analysis

Vertical-Specific

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### Consumer Ratings and Reviews
User sentiment regarding Bazaarvoice's consumer ratings and reviews functionalities is generally positive, with many users highlighting the platform's effectiveness in enhancing customer engagement and providing valuable insights through reviews and ratings. The ability to collect and showcase authentic consumer feedback across multiple touchpoints has been praised for boosting brand credibility and driving purchase decisions. Additionally, the platform's features such as review syndication, sampling programs, and reporting tools have been commended for their contribution to increasing product visibility and improving overall customer satisfaction. While some users have mentioned minor drawbacks such as limited customization options and challenges in aggregating reviews from different markets, the consensus remains that Bazaarvoice's consumer ratings and reviews capabilities are a valuable asset for businesses looking to leverage customer feedback for strategic growth and brand success. (Source Reviews: [1](https://www.trustradius.com/reviews/bazaarvoice-2023-10-26-05-16-37), [2](https://www.trustradius.com/reviews/bazaarvoice-2022-07-18-20-02-32), [3](https://www.trustradius.com/reviews/bazaarvoice-2022-07-18-09-18-36), [4](https://www.trustradius.com/reviews/bazaarvoice-2022-07-19-07-20-36), [5](https://www.trustradius.com/reviews/bazaarvoice-2022-07-22-14-24-00), [6](https://www.trustradius.com/reviews/bazaarvoice-2022-07-18-18-18-01), [7](https://www.trustradius.com/reviews/bazaarvoice-2022-07-06-12-25-14), [8](https://www.trustradius.com/reviews/bazaarvoice-platform-2020-07-02-10-45-41), [9](https://www.trustradius.com/reviews/bazaarvoice-local-2019-11-18-07-33-50), [10](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-10-08-12-53-41), [11](https://www.trustradius.com/reviews/bazaarvoice-platform-2020-07-03-02-28-51), [12](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-10-29-15-57-17), [13](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-07-30-13-49-30), [14](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-10-09-08-09-35), [15](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-06-24-17-35-22))

### Product Feedback and Insights
Users generally praise Bazaarvoice for its effective handling of consumer feedback and insights. The platform is commended for its ability to compile feedback from various sources, offering producers the opportunity to engage with consumer reviews, and providing a range of report options for review tallies and ratings. Additionally, users appreciate the user-friendly interface that simplifies the feedback process and requires minimal training. While some users mention challenges with the implementation process, overall, Bazaarvoice's product feedback and insights capabilities are seen as valuable for understanding consumer sentiments and organizing feedback effectively. (Source Reviews: [1](https://www.trustradius.com/reviews/bazaarvoice-2022-07-18-18-18-01), [2](https://www.trustradius.com/reviews/bazaarvoice-2022-07-06-12-25-14), [3](https://www.trustradius.com/reviews/bazaarvoice-2022-07-22-14-24-00), [4](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-10-29-15-57-17), [5](https://www.trustradius.com/reviews/bazaarvoice-local-2019-11-18-07-33-50), [6](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-10-08-12-53-41), [7](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-07-30-13-49-30), [8](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-10-09-08-09-35))

### Questions and Answers Interaction
Users generally appreciate Bazaarvoice's questions and answers interaction features. Reviewers highlight that the platform effectively facilitates customer engagement through answering product-related inquiries and providing valuable insights. The ability to connect with the community and address customer questions regarding product use and quality is seen as a strong point of Bazaarvoice. Customers find that the Q&A section helps alleviate uncertainties and aids in making informed purchasing decisions. The platform's emphasis on fostering interactions between brands and customers through questions and answers is well-received by users. (Source Reviews: [1](https://www.trustradius.com/reviews/bazaarvoice-2022-07-22-14-24-00), [2](https://www.trustradius.com/reviews/bazaarvoice-platform-2020-07-02-10-45-41), [3](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-10-22-10-51-12), [4](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-10-29-15-57-17), [5](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-10-09-08-09-35))

### Retailer and Manufacturer Support
Users generally appreciate Bazaarvoice's retailer and manufacturer support features. Reviewers consistently highlight the quick and responsive support provided by Bazaarvoice's team, which aids in addressing concerns and issues efficiently. The ability to syndicate reviews across retailers and manufacturers is seen as a valuable tool for enhancing brand visibility and strengthening partnerships with key retailers. While some users mention areas for improvement, such as expanding the retailer network and enhancing syndication capabilities, overall, the sentiment leans towards positive experiences with Bazaarvoice's retailer and manufacturer support functionalities. (Source Reviews: [1](https://www.trustradius.com/reviews/bazaarvoice-2023-10-26-05-16-37), [2](https://www.trustradius.com/reviews/bazaarvoice-2022-07-18-20-02-32), [3](https://www.trustradius.com/reviews/bazaarvoice-2022-07-18-09-18-36), [4](https://www.trustradius.com/reviews/bazaarvoice-2022-07-19-07-20-36), [5](https://www.trustradius.com/reviews/bazaarvoice-2022-07-18-18-18-01), [6](https://www.trustradius.com/reviews/bazaarvoice-2022-07-06-12-25-14), [7](https://www.trustradius.com/reviews/bazaarvoice-platform-2020-07-02-10-45-41), [8](https://www.trustradius.com/reviews/bazaarvoice-platform-2020-07-03-02-28-51), [9](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-10-29-15-57-17), [10](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-10-09-08-09-35), [11](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-07-30-13-49-30))

### Review Moderation and Reporting
Users generally appreciate Bazaarvoice's thorough review moderation and efficient reporting features. While some users have highlighted minor issues with the platform's reporting tools, overall, the sentiment leans towards positive experiences with the moderation process and the reporting functionalities. Users value the authenticity ensured by Bazaarvoice's moderation efforts and find the reporting options beneficial for tracking and analyzing review data. Despite some users mentioning areas for improvement in the reporting features, the consensus remains largely favorable towards Bazaarvoice's review moderation and reporting capabilities. (Source Reviews: [1](https://www.trustradius.com/reviews/bazaarvoice-2022-07-18-20-02-32), [2](https://www.trustradius.com/reviews/bazaarvoice-platform-2020-07-03-02-28-51), [3](https://www.trustradius.com/reviews/bazaarvoice-platform-2020-07-02-10-45-41), [4](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-10-29-15-57-17), [5](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-06-24-17-35-22), [6](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-07-30-13-49-30))

### Brand Awareness and Development
User sentiment regarding Bazaarvoice's brand awareness and development capabilities is generally positive, with users highlighting the platform's effectiveness in enhancing brand visibility and recognition among target audiences. The strategic development of end customer lists and the positive ROI generated through increased brand awareness are commonly cited as strengths. However, some users express concerns about the platform's performance in terms of personalization and brand storytelling. Despite these minor drawbacks, Bazaarvoice is widely regarded as a valuable tool for brands looking to strengthen their presence and credibility in the market. (Source Reviews: [1](https://www.trustradius.com/reviews/bazaarvoice-2022-07-18-09-06-55), [2](https://www.trustradius.com/reviews/bazaarvoice-2022-07-22-14-24-00), [3](https://www.trustradius.com/reviews/bazaarvoice-2023-10-26-05-16-37), [4](https://www.trustradius.com/reviews/bazaarvoice-2022-07-18-20-02-32), [5](https://www.trustradius.com/reviews/bazaarvoice-2022-07-19-07-20-36), [6](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-06-24-17-35-22), [7](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-07-30-13-49-30))

### Customer Experience Improvement
Users appreciate Bazaarvoice's customer experience improvement capabilities for their role in enhancing customer satisfaction and driving sales. The platform's ability to gather feedback, address customer concerns, and leverage reviews for product enhancements is widely acknowledged. While some users highlight the positive impact on the shopping experience and sales, others mention challenges in integrating with other review platforms and operational costs. In general, Bazaarvoice's customer experience improvement features are seen as valuable assets for businesses looking to enhance their brand reputation and product offerings based on customer feedback. (Source Reviews: [1](https://www.trustradius.com/reviews/bazaarvoice-2022-07-22-14-24-00), [2](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-10-22-10-51-12), [3](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-10-09-08-09-35), [4](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-10-08-12-53-41), [5](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-06-24-17-35-22), [6](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-07-30-13-49-30))

### Customer Trust and Loyalty
Users generally agree that Bazaarvoice's customer trust and loyalty features play a pivotal role in enhancing brand reputation and customer experience. The consensus among reviewers is that Bazaarvoice's platform effectively fosters trust among customers through authentic reviews and ratings, leading to increased sales and positive brand awareness. Customers appreciate the transparency and reliability of the feedback provided, which helps them make informed purchasing decisions and builds a sense of loyalty towards the brand. Additionally, the ability to address customer concerns and improve products based on feedback further solidifies the trust customers have in Bazaarvoice's offerings. (Source Reviews: [1](https://www.trustradius.com/reviews/bazaarvoice-2022-07-22-14-24-00), [2](https://www.trustradius.com/reviews/bazaarvoice-2022-07-18-09-18-36), [3](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-10-09-08-09-35), [4](https://www.trustradius.com/reviews/bazaarvoice-conversations-2019-10-29-15-57-17))

Based on user reviews, users recommend the following for BazaarVoice:
- Test drive all competitors to get a true sense of their robustness.
- Have an internal process in place for managing product information.
- Conduct thorough research and negotiate terms before purchasing.
- Appreciate the support provided by BV and find their platform user-friendly.
- Use user-generated content (UGC) for social calendar planning and connecting with end-users.
- Explore all options available and ensure that the product feed is up to date.
- Challenge the BV team to be a strategic partner.
- Consider PowerReviews as an alternative.
- Improve customer service.

For Curalate, users recommend:
- Utilize Curalate to meet trending social media needs.
- Appreciate their exceptional customer support.

And for Influenster, users suggest:
- Use Influenster for micro-influencer engagement.
- Regular catch-ups with the account manager optimize review coverage and quality.
- Incorporate reviews into marketing campaigns to boost conversions.

Bazaarvoice is a versatile software that serves various use cases across different teams and departments within businesses. Customers utilize the platform to provide feedback through ratings and reviews, influencing purchasing decisions for potential buyers. By responding to reviews and questions, businesses can educate consumers and address any product-related issues or concerns. This not only helps to build trust among potential customers but also provides valuable insights for product development teams, web teams, and customer experience teams to improve offerings and enhance the website experience. 

The software also simplifies the management of multiple accounts by allowing businesses to access and group customer feedback and concerns in one place. It aids in increasing conversion rates by showcasing user-generated content that helps customers understand product size and fit. Digital marketing and sales teams can actively engage with customers, understand their requirements, and improve overall brand perception and products. Additionally, Bazaarvoice provides comprehensive reports on product ratings and reviews, which can be used for regular reporting as well as addressing any product safety concerns. Overall, Bazaarvoice serves as a central hub for monitoring customer engagement, gaining deeper insights into customer satisfaction, and ensuring the best possible customer service experience.

Reporting Capabilities: Users have consistently praised Bazaarvoice's reporting capabilities, with several reviewers stating that they found the reporting system to be comprehensive and user-friendly. They appreciate the wide range of pre-built dashboards and alerts available, which allow them to easily access any piece of data they need at any time.

Customizable Review Forms: Many users have highlighted the flexibility that Bazaarvoice offers in customizing the product review form. They find it easy to tailor the form to the specific type of product being reviewed, enhancing the overall user experience. This feature allows users to gather relevant information and provide a personalized experience for their customers.

Post-Interaction Email: Bazaarvoice's post-interaction email feature has been highly appreciated by users. These emails effectively encourage customers to leave reviews, driving them back to the site and generating valuable user-generated content. The marketing team also benefits from using these reviews for social posts and email blasts, further demonstrating the value of this feature.

Extra Questions and Ratings: Some users have found that the Bazaarvoice implementation includes too many extra questions and ratings, leading to an overwhelming review process. 

Lack of A/B Testing: Customers have expressed frustration with the lack of A/B testing in Bazaarvoice, making it difficult for them to optimize the implementation and find a balance between asking for more information and overwhelming reviewers.

Limited Customization Options: Users have requested more flexibility in customizing the product review invitation email and choosing which system emails are turned on or off.

Podium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah.

Podium Standard

Podium Professional

Podium Essentials

Podium

Professional

Agency

Partner

Grade.us

Bazaarvoice

Customer ratings and reviews influence purchase decisions. Consumer Ratings & Reviews Software typically helps consumer brands and retail businesses:

- Monitor and respond to ratings and reviews across the Web for the purpose of reputation management
- Collect ratings and reviews from customers to create valuable user-generated content
- Syndicate that content or moderate and display it on their website to improve conversion

Consumer Ratings & Reviews

Bazaarvoice Ad - Voice Demo

Likelihood to Recommend

Likelihood to Renew

Availability

Usability

Support Rating

Implementation Rating

Thousands of the world’s leading brands and retailers trust Bazaarvoice technology, services, and expertise to drive revenue, extend reach, gain actionable insights, and create loyal advocates. Bazaarvoice’s extensive global retail, social, and search syndication network, product-passionate community, and enterprise-level technology provide the tools brands and retailers need to create smarter shopper experiences across the entire customer journey. <a href="http://www.bazaarvoice.com" rel="">www.bazaarvoice.com</a>

Bazaarvoice 2023-10-26 05:16:37

Digital Media Analyst

Bazaarvoice Platform 2020-07-02 10:45:41

Front End Developer

Bazaarvoice Conversations 2019-10-09 08:09:35

Ecommerce Trading Assistant

Bazaarvoice Local 2019-11-18 07:33:50

Atlassian Jira

Jira Service Management

TurnTo part of pixlee turnto

Fullstory

Customer Engagement Supervisor

Bazaarvoice Conversations 2019-10-29 15:57:17

TrustRadius is a technology and business research firm based in Austin, Texas. The company is known as a review platform for verified B2B technology and software reviews through a proprietary algorithm and human verification.

TrustRadius

Use reports

Quite clunky

Core platform

Different content

Box solution

Overall design

Active users

Robust reporting

Support community

Date range

Non technical

User friendly

Marketing team

Reporting available

Enterprise software

Fairly intuitive

Rich content

New employees

Easy to implement

Better information

Home

Consumer Ratings & Reviews Software

We use Bazaarvoice for our ratings and review module on our website. One of the issues is that we want to collect reviews from multiple touchpoints and it is difficult to aggregate that, but Bazaarvoice syndication options are best-in-class and hence we switched to Bazaarvoice.

Plenty of options to customize UI
Easy process of syndication
Ensures data veracity
Quick support from the team

Lower awareness of related products in the suite

Positive - Maintain image
Positive - Show recent reviews
Positive - Maintain transparency

Our team uses Bazaarvoice Platform to respond to reviews for our products that are left on retail websites. We are able to respond to reviews from multiple retailers using just one platform. This tool saves our team time from having to visit multiple retail websites in order to respond to customer reviews. Bazaarvoice also offers reports for our reviews that we can use for weekly, monthly, quarterly, and yearly reports that address our product's ratings and reviews.

Aggregates retail reviews
Allows manufacturers the opportunity to respond to reviews
Offers reporting options for ratings and reviews
Allows manufacturers to respond to customer questions on retail sites

The format of the connections portal could be updated.
Fewer system outages that cause reviews to not be shown
Better tracking of active and inactive products on retail sites

It saves our team time to be able to respond to reviews on one site.
It allows official manufacturer white label responses on retail sites.
It allows us to be able to report on product reviews across retail and native sales channels.

Bazaarvoice Conversations is being used as one of our feedback channels for our product development team and web team, a touch point for our customer experience team, and a tool to help show new customers the quality and fit of our product line.
When we see patterns in customer questions, we become aware of short comings in our website experience and we take steps to address them. The same can be said for our product development team, if something seems to be bothering multiple customers, we see it as a chance to improve our offerings. Our customer experience team often will be able to improve or repair our relationship with our customers based on their questions or reviews. We have a warranty that many of our customers don't take advantage of on their own but having that conversation helps us help them.
We also feel our customers trust other customer's feedback on our website and use their opinions to make more informed decisions on which products to buy and which size is most appropriate for them.

Multiple touch points throughout the year to make sure ROI is being met
Easy to implement into websites
Advanced features can be turned on and off depending on current needs

Their login to their portal is awful. They are working on creating a single sign on experience but right now there are different usernames and passwords depending on what dashboard you are attempting to access.
They could probably spend more time optimizing the cost of their initialization script. The size of the JavaScript concerns me.
They could work on their deployment and preview tools. The time for our staged changes to show on the live site doesn't seem to be as quick as it should be and the preview tools don't take into account the site's CSS files for display.

They filled out need to have Q&A and Reviews on our website
We have seen a positive correlation with having this service and our general customer experience
We have seen a positive correlation with good reviews and sales of specific products

Bazaarvoice is used by our e-commerce team who use it on two levels: ratings and reviews and user generated content.

We know that having reviews on products helps to increase conversion on a website and Bazaarvoice aids this process for us in making the start-to-end journey simple and quick for a customer to navigate.

In terms of curations it helps to showcase our products on everyday people who buy and enjoy our products which offers a relatable aspect to the site. Buying online, especially lingerie can be tricky to understand size and fit from a product image so having user content as an extra helps our customers understand what the products look like on different body shapes therefore increasing probability to purchase.

They make writing and submitting reviews so simple for the customer and are always improving the process in line with customers' behaviours i.e. inmail submission for phone users as the biggest device type.
Give detailed insights into your reviews and ratings with reports that can be auto generated and sent to relevant teams to highlight issues with products/common themes. This is useful as it eradicates the process of having to manually pull a report weekly which saves us time.
Insights from curations too, you can see how many interactions and impressions each post has to determine popularity which has helped us gauge more what the customer wants to see from us in terms of content.

The improvements made to the current platform are great however I feel there could be more frequent releases to update certain aspects of the platform that feel a little neglected. For example the process of uploading a photo to the site via curations is quite clunky for a customer and not able to be adjusted to be in line with the rest of the website. It would be great if this was more dynamic.

We get on average 150+ reviews a week with an average rating of 4.7* from our customers which we know really helps conversion of our products overall.
We've used UGC content as some of our alternative product images on the website where they've been great quality which has helped views and visits to the product.
The UGC feature is quite a heavy product which has slowed our homepage load time slightly by having it but only minimal.

We use BV Conversations for Ratings &amp; Reviews, Questions &amp; Answers via API. The reviews portion is used by a specific department (my team) and the Q&amp;A portion is used by multiple departments. The platform and all teams involved are both managed by me. It does address a problem, but rather allows us to better understand how the products we sell perform in our customers' hands. We gain insight into which products are good and which need improvements, and which should receive more of a focus. Reviews give the brands we work with a knowledge base of high performing products and where there's room for improvement. Q&amp;A is a great place for brands and customers to engage with one another and for customers to get the answers they need.

Authenticity - They vet each and every piece of content that comes in and check it for fraud, spam, and other things to make sure your site is only populated with authentic content.
Support - BV provides top-notch support that is responsive, knowledgeable, and extremely helpful in ways we never thought possible from a partner. They constantly improve their platform and the reporting available as well.
Functionality - The platform is easy to use and very intuitive. The features it has and the capabilities it provides is unmatched by previous providers we've used.

Some of the reporting features are clunky and confusing, but they just updated that!
I wish Reviews and Q&A information could be exported at the same time and that CGC for both could be displayed in one view.
The fact that email addresses cannot be searched is frustrating.

We've been able to fine-tune our website to reduce friction based on customer feedback.
Our reviews and Q&A area work on a consistent basis, as opposed to periodically crashing with our previous company.
We trust that the CGC on our site is authentic and we don't need to spend as much time investigating content as we once did. Huge ROI!

Bazaarvoice

Overview

What is Bazaarvoice?