Overview
What is Bazaarvoice?
The Bazaarvoice platform provides businesses with the ability to collect and publish authentic feedback from their customers, who can review products and services, ask questions, and post photos and videos of their experiences with products. The vendor says that leveraging user-generated content can increase…
TrustRadius Insights
The voice of the market, loud and clear
fastest way to be credible.
Review Consolidator and Time-Saver, the Bazaarvoice Platform
Reliable Ratings & Reviews Platform!
Easy to use and functional tool
Excellent customer experience!
A value for its price!
Bazaarvoice Platform Review
Bazaarvoice Platform: Review Aggregator and Time Saver
Great platform to boost conversion and very attentive support!
We know that having …
A must-have tool for a successful business
Bazaarvoice Conversations helps you understand and see what customers need to know
Bazaarvoice Conversations is a Great Choice for Reviews and Q&A
Great for Beginners
Reviewer Pros & Cons
Pricing
What is Bazaarvoice?
The Bazaarvoice platform provides businesses with the ability to collect and publish authentic feedback from their customers, who can review products and services, ask questions, and post photos and videos of their experiences with products. The vendor says that leveraging user-generated content…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
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What is RepuGen?
RepuGen is a healthcare reputation management software for medical groups, multi-location hospitals, urgent care centers and dental practices that is designed to help them in aggregating patient feedback and reviews, manage it from a dashboard and measure customer and employee…
Product Demos
Bazaarvoice Ad - Voice Demo
Product Details
- About
- Integrations
- Tech Details
What is Bazaarvoice?
Within the platform, the vendor provides seven core modules:
- Ratings & Reviews
- Questions & Answers
- Sampling
- Connections
- Curations
- Insights
- Brand Edge
Bazaarvoice Features
- Supported: Ratings and Reviews - Gather and publish opinions about your product or service. You can send customers post-interaction email messages so they can easily access your review submission page. In addition, you can solicit and publish reviews about your company via Google seller ratings. Use BVSEO to boost your rating pages' presence on search engines. Analyze your transaction and conversion data with the ROI beacon.
- Supported: Questions and Answers - Help your potential customers make buying decisions by responding to and publishing inquiries about the products you offer. You can also use crowdsourced answers to manage responses about basic information.
- Supported: Seller Ratings - Gather and publish opinions about your service that are in turn displayed on your Google AdWords ads to increase click-through rates and drive more qualified traffic from paid search.
- Supported: Moderation
- Supported: Fraud detection and Protection
- Supported: ROI Measurement
Bazaarvoice Video
Watch Conversations overview
Bazaarvoice Integrations
Bazaarvoice Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Windows Phone |
Supported Languages | Arabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English (Aus), Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, UK English, Ukrainian, US English, Vietnamese |
Comparisons
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Reviews and Ratings
(75)Community Insights
- Business Problems Solved
- Pros
- Cons
- Recommendations
Bazaarvoice is a versatile software that serves various use cases across different teams and departments within businesses. Customers utilize the platform to provide feedback through ratings and reviews, influencing purchasing decisions for potential buyers. By responding to reviews and questions, businesses can educate consumers and address any product-related issues or concerns. This not only helps to build trust among potential customers but also provides valuable insights for product development teams, web teams, and customer experience teams to improve offerings and enhance the website experience.
The software also simplifies the management of multiple accounts by allowing businesses to access and group customer feedback and concerns in one place. It aids in increasing conversion rates by showcasing user-generated content that helps customers understand product size and fit. Digital marketing and sales teams can actively engage with customers, understand their requirements, and improve overall brand perception and products. Additionally, Bazaarvoice provides comprehensive reports on product ratings and reviews, which can be used for regular reporting as well as addressing any product safety concerns. Overall, Bazaarvoice serves as a central hub for monitoring customer engagement, gaining deeper insights into customer satisfaction, and ensuring the best possible customer service experience.
Reporting Capabilities: Users have consistently praised Bazaarvoice's reporting capabilities, with several reviewers stating that they found the reporting system to be comprehensive and user-friendly. They appreciate the wide range of pre-built dashboards and alerts available, which allow them to easily access any piece of data they need at any time.
Customizable Review Forms: Many users have highlighted the flexibility that Bazaarvoice offers in customizing the product review form. They find it easy to tailor the form to the specific type of product being reviewed, enhancing the overall user experience. This feature allows users to gather relevant information and provide a personalized experience for their customers.
Post-Interaction Email: Bazaarvoice's post-interaction email feature has been highly appreciated by users. These emails effectively encourage customers to leave reviews, driving them back to the site and generating valuable user-generated content. The marketing team also benefits from using these reviews for social posts and email blasts, further demonstrating the value of this feature.
Extra Questions and Ratings: Some users have found that the Bazaarvoice implementation includes too many extra questions and ratings, leading to an overwhelming review process.
Lack of A/B Testing: Customers have expressed frustration with the lack of A/B testing in Bazaarvoice, making it difficult for them to optimize the implementation and find a balance between asking for more information and overwhelming reviewers.
Limited Customization Options: Users have requested more flexibility in customizing the product review invitation email and choosing which system emails are turned on or off.
Based on user reviews, users recommend the following for BazaarVoice:
- Test drive all competitors to get a true sense of their robustness.
- Have an internal process in place for managing product information.
- Conduct thorough research and negotiate terms before purchasing.
- Appreciate the support provided by BV and find their platform user-friendly.
- Use user-generated content (UGC) for social calendar planning and connecting with end-users.
- Explore all options available and ensure that the product feed is up to date.
- Challenge the BV team to be a strategic partner.
- Consider PowerReviews as an alternative.
- Improve customer service.
For Curalate, users recommend:
- Utilize Curalate to meet trending social media needs.
- Appreciate their exceptional customer support.
And for Influenster, users suggest:
- Use Influenster for micro-influencer engagement.
- Regular catch-ups with the account manager optimize review coverage and quality.
- Incorporate reviews into marketing campaigns to boost conversions.
Attribute Ratings
Reviews
(1-4 of 4)Social Strategy Selection - more than just stars.
- It is an excellent enterprise software solution for any business looking to do more with reviews and UGC than just an onsite widget.
- Reporting and analytics is best in class. Built more for the end business user than the complicated analysts tools that are more common.
- Open API - very easy to integrate in marketing and technology development.
- Innovation - especially in data and flexibility. Although top of the list for me in reporting/analytics, this will not always be the case.
- Flexibility - some of the newer product improvements are more structured.
- Internationalisation - although coverage is strong in many areas, Bazaarvoice could do with stronger adaptability to the different international markets.
- Better customer service - as with these reviews, people like to vent and online is the easiest path for that rant. Well structured reviews and solid moderation can help funnel those vents to the right people.
- No doubt - UGC increases conversions onsite. This isn't a unique trait to Bazaarvoice, but it makes choose whether or not to implement UGC at all a no-brainer.
- reevoo,trustpilot,feefo
- Excellent reporting with a good array of pre built dashboards and alerts plus the ability to pull out any piece of data you need at any time.
- Enables us to very easily customise the product review form and tailor it to the type of product being reviewed.
- Pre built rating types and social sharing functions that are available for the product review form work particularly well for apparel eg: 'upload a photo of yourself wearing the garment direct from Facebook' and a sliding bar for 'how you rate this garment on fit'.
- When we introduced Bazaarvoice and replaced our core platform product review function we saw the number of reviews reduce quite drastically. This is because our old review form was very short and simple to use, whereas in our Bazaarvoice implementation we introduced a lot of extra questions and ratings for the reviewer to complete. This caused some users to abandon the process. We have learnt there is a fine line between asking more questions to get richer content for those in the buying process and asking too many questions so that reviewers are put off. To that end, the Bazaarvoice product would benefit from inbuilt A|B testing to help clients optimise the implementation.
- More flexibility to customise the product review invitation email when using the Conversations product, and the ability to choose which system emails are turned on and which are turned off. Currently it's all or nothing, with the exception of the review invitation email, so we have opted to turn system emails off rather than have our customers bombarded with emails about their product review.
- We've improved on customer service in that our customers now have a dedicated way to ask questions about a product. Time to revert on these questions has proved to be a challenge though, as customers do tend to expect an instant turnaround.
- Feefo,ISAMS
- Implemented in-house
Bazaarvoice - R&R, Q&A, Curation, Reporting
The departments using BV are Consumer Services, Direct-to-Consumer, Analysts, website developers and Business-to-Business units.
- Bazaarvoice is the GO TO company for collecting onsite ratings and reviews.
- Bazaarvoice Curations is new and is making a great impact on conversion! (acquired with Feed Magnet). Having BV handle the moderation based on our business rules allows personnel savings.
- Bringing Curation into the singular Bazaarvoice dashboard instead of a separate link will be beneficial. Right now there are two separate links. Currently you use two different dashboards to access each feature.
- I would also like the Training and Issues portal (Spark) to be part of the Bazaarvoice dashboard and not a separate link/email/password.
Ask about future endeavors and how to get the most our of syndication.
- Customer service has definitely seen an increase in productivity as they continue to utilize QandA questions, the web team can then update product information on the product page so the number of questions will eventually decrease.
- To identify best and worse sellers due to fit or comfort.
- We love using the Q&A portal to help consumers get their answers quickly which also help to improve our product copy to minimize questions going forward.
- Using the Curation tool allows us the ability to see what social platforms and users of the platform like or dislike.
- Being a manufacturer with an online store, reverse syndication from our retail partners would be most useful.
- Product Features
- Product Usability
- Vendor Reputation
- Implemented in-house
- Professional services company
Make sure that you have a business person as well as a techincal person involved in implementation.
- Making sure that each vendor (3) knew how each tag/code functioned and how other tags/code impacted their results.
- Generating standard reports that are automated was very easy to establish.
- I recommend having a techincal/design person involved when preparing custom templates.
- We use reviews on site. Processes have good uptime, and there are no technical issues
- Account management is below par....really only get service at renewal time
- They don't see us as a partner and don't really express interest in growing our business unless they was to sell us more products.
- They are really just a necessary evil
- Hard to put an exact number to credit PR with converting sales, but we know customers read the review to help make decisions
- not sure that the SEO aspect has translated as much as we would like