Bazaarvoice

Bazaarvoice

About TrustRadius Scoring
Score 8.1 out of 100
Bazaarvoice

Overview

Recent Reviews

A value for its price!

7 out of 10
July 07, 2022
I currently use the portal and the insights section of the bazaar voice. It is a very quick , comprehensive and easy to use tool and …
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Bazaarvoice Platform Review

10 out of 10
July 03, 2020
We are using Bazaarvoice for review moderation and syndication, and we are using it on our own web page. We wanted to have a trustworthy …
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Video Reviews

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Pricing

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What is Bazaarvoice?

The Bazaarvoice platform provides businesses with the ability to collect and publish authentic feedback from their customers, who can review products and services, ask questions, and post photos and videos of their experiences with products. The vendor says that leveraging user-generated content can…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is Podium?

Podium, formerly Repdrive, is a ratings and review management platform from the company of the same name in Provo, Utah.

What is Birdeye?

Birdeye is a customer experience platform boasting customers among 80,000 businesses, who use Birdeye every day to attract new leads with Listings, Reviews, and Referrals, convert them into customers with Webchat and Payments and engage those customers with Surveys, Ticketing, and Insights.

Features Scorecard

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Product Details

What is Bazaarvoice?

The Bazaarvoice platform provides businesses with the ability to collect and publish authentic feedback from their customers, who can review products and services, ask questions, and post photos and videos of their experiences with products. The vendor says that leveraging user-generated content can increase sales and build brand loyalty.

Within the platform, the vendor provides seven core modules:
  • Ratings & Reviews
  • Questions & Answers
  • Sampling
  • Connections
  • Curations
  • Insights
  • Brand Edge

Bazaarvoice Features

  • Supported: Ratings and Reviews - Gather and publish opinions about your product or service. You can send customers post-interaction email messages so they can easily access your review submission page. In addition, you can solicit and publish reviews about your company via Google seller ratings. Use BVSEO to boost your rating pages' presence on search engines. Analyze your transaction and conversion data with the ROI beacon.
  • Supported: Questions and Answers - Help your potential customers make buying decisions by responding to and publishing inquiries about the products you offer. You can also use crowdsourced answers to manage responses about basic information.
  • Supported: Seller Ratings - Gather and publish opinions about your service that are in turn displayed on your Google AdWords ads to increase click-through rates and drive more qualified traffic from paid search.
  • Supported: Moderation
  • Supported: Fraud detection and Protection
  • Supported: ROI Measurement

Bazaarvoice Video

Bazaarvoice Integrations

Bazaarvoice Competitors

  • In-house
  • Inaction / No action
  • Web CMS / e-Commerce built-in review functionality

Bazaarvoice Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone
Supported LanguagesArabic, Bulgarian, Chinese, Croatian, Czech, Danish, Dutch, English (Aus), Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, UK English, Ukrainian, US English, Vietnamese

Comparisons

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Reviews

(1-25 of 30)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • It's useful for gaining feedback that's easy to understand and for organizing one's thoughts.
  • We did not have time to manage the effects of the lengthy implementation we undertook.
  • Provides a forum for manufacturers to address concerns raised by shoppers on retail websites.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Increasing our product reviews on our product detail pages was an important part of improving our Google search engine rankings.
  • Being able to provide our key retailers with authentic reviews for our popular SKUs strengthened partnerships with our retailers.
  • Bazaarvoice has helped us get closer to our consumer by hearing their perspectives and being able to respond to their reviews.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • It has served as a centralised platform for all our reviews therefore saving time by 25%
  • It helps in organising the thoughts and also helps in getting a clear feedback
  • It is a very easy to use tool so not much time is spent on training
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • We get on average 150+ reviews a week with an average rating of 4.7* from our customers which we know really helps conversion of our products overall.
  • We've used UGC content as some of our alternative product images on the website where they've been great quality which has helped views and visits to the product.
  • The UGC feature is quite a heavy product which has slowed our homepage load time slightly by having it but only minimal.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • We've been able to fine-tune our website to reduce friction based on customer feedback.
  • Our reviews and Q&A area work on a consistent basis, as opposed to periodically crashing with our previous company.
  • We trust that the CGC on our site is authentic and we don't need to spend as much time investigating content as we once did. Huge ROI!
Christopher Payne | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • They filled out need to have Q&A and Reviews on our website
  • We have seen a positive correlation with having this service and our general customer experience
  • We have seen a positive correlation with good reviews and sales of specific products
Meredith Walter | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Bazaarvoice has kick started some deeper personalization touchpoints within our company.
  • Bazaarvoice has proven its worth after we did internal research on the impact of reviews on customer's purchase journeys
Vaibhav Choksi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • It allows improvement bu knowing your customer and their challenges well and if you can improve your products fast, it gives you positive RoI
  • The limitation to integrate other review platforms and challenges with integration with other products takes a lot of time and operational cost
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • We have been able to drive traffic back to our site from social media content that we have gathered from Bazaarvoice Curations.
  • Since we started our hashtag campaign, and every time we promote it, we see an increase in social media posts using that hashtag.
  • As we promote our hashtag campaign on social media, we also see a spike in traffic directly related to these campaigns.
Mindy Wilson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • There are quite a few retailers that use the BV network and they like it when we can sync our native reviews, answer questions, and add content to their site. It helps drive traffic for them and for us so it is a win-win.
  • It is also a great way to monitor new products and see what improvements we can make as a manufacturer. Customers feedback is vital to innovation and quality.
  • Bazaarvoice is the largest software like theirs in the marketplace, I believe, and has the most vendors using it. It is pricey and while they do a great job and have fabulous customer service it seems like they try to separate the services so you are having to pay for everything. There are LOTS of upgrades and add-ons.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • This is hard to gauge for us, as we had thousands of reviews already that we were importing. We spent a lot of time to move from an apple to a different apple, so in truth, it was going to be a sub-optimal ROI for the project. That said, that isn't BV's fault. If you are a major eCommerce site without VOC/reviews, you should evaluate them and PowerReviews. There is value there and it should help you.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • It is my thought that we stay more on top of our reviews and customer questions with less time and resources used. We are able to focus by using Bazaarvoice to quickly reply to our customers needs, take the knowledge we gather from that and move forward more productively than before.
  • We used to have a team researching our reviews daily and now with Bazaarvoice we have an individual taking care of it.
Joshua P. Kennedy | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
  • This has had a positive impact on the way the company identifies user issues and complaints more easily/readily.
  • The negative impact is that departments seem to put a lot more expectations on our customers than this tool can provide (e.g., replies and follow-up), meaning that we aren't as able to provide additional information when requested.
  • It's uncertain whether responding to reviews adds a lot of value when all is said and done. Reviewers rarely adjust their ratings, even if/when we sufficiently address their concerns or resolve issues.
Olin Graczyk | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Positive: Reviews on site. There is a real value ($) to this. Just look at what Amazon charges for Vine reviews. Reviews are the currency of ecommerce.
  • Positive: Review syndication. This has given us a real opportunity to look like the category leader we are across lots of difference sites.