TrustRadius Insights
Customization: Users appreciate the customization feature of Bbot, which allows them to tailor the software according to their specific …
Overview
What is Bbot?
A digital order and pay solution for the hospitality industry, now powered by DoorDash since the March 2022 acquisition. When guests start with a QR code they can, in a few taps, browse an interactive menu, order when ready, and…
Recent Reviews
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What is Bbot?
A digital order and pay solution for the hospitality industry, now powered by DoorDash since the March 2022 acquisition. When guests start with a QR code they can, in a few taps, browse an interactive menu, order when ready, and pay from their mobile device.
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Bbot | Smart Ordering (for pickup)
YouTube
Bbot | Smart Ordering - Quick Demo
YouTube
Product Details
- About
- Integrations
- Tech Details
What is Bbot?
A digital order and pay solution for the hospitality industry, now powered by DoorDash since the March 2022 acquisition. When guests start with a QR code they can, in a few taps, browse an interactive menu, order when ready, and pay from their mobile device.
Bbot Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Comparisons
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Reviews
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Pros
- Cons
Customization: Users appreciate the customization feature of Bbot, which allows them to tailor the software according to their specific business needs. Several reviewers have stated that this has made everything from accounting to customer experience better for them and their vendors.
Excellent Customer Service: Reviewers have praised the responsiveness of Bbot's service representatives, who are attentive to their business needs. This indicates that Bbot values customer satisfaction and is willing to go above and beyond to ensure that their clients are happy with their services.
Seamless Integration: Many users have appreciated how easy it is to integrate Bbot with other third-party services. They particularly mentioned its seamless integration with See Less and Toast systems, highlighting that Bbot has the capability to integrate with various systems, making it a comprehensive solution for the user's business needs.
Difficult Menu Changes: Several users have found the menu changes, such as adding modifiers, to be unintuitive and require too many steps for a small change. This can lead to frustration and inefficiency when trying to update menus.
High Transaction Fees: Some reviewers feel that the per-transaction fees are too high and could discourage them from using the platform more frequently. They would like to see lower fees so that there is no disincentive to push more volume through the platform.
No Support for Gift Cards: A few customers have reported that there is no way for their business's gift cards to be used on the platform, causing inconvenience for both customers and businesses. These users suggest adding this feature to make it easier for customers to use their gift cards.