Name: BCore CRM
Author: Business DNA

Communications Outsourcing

Help Desk

Web and Video Conferencing

Customer Support

Changelog

Image Recognition

Java Technologies

Development

K-12 Online Learning

Education

Audit

Barcode

Business Intelligence (BI)

Collaboration

Contract Management

Environmental Health and Safety (EHS)

Org Chart

Project Portfolio Management

Enterprise

Accounting

Finance and Accounting

Applicant Tracking

Corporate Learning Management

Credentialing

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Application Infrastructure

Authentication

Bot Mitigation

Cloud Storage

Data Center Outsourcing (USA)

Data Observability

Data Virtualization

Desktop Management

Disk Cloning

Endpoint Encryption

Fraud Detection

IT Infrastructure Monitoring

Integration Platform as a Service (iPaaS)

Interoperability

Modular Storage Area Network (SAN)

Network Performance Monitoring

Network Troubleshooting

Technology Business Management

Unified Endpoint Management (UEM)

Information Technology

A/B Testing

Account-Based Marketing (ABM)

Ad Serving & Retargeting

All-in-One Marketing

Contact Center

Contact Management

Content Management

Customer Experience Management

Demand-Side

Digital Asset Management

Email Marketing

Event Registration

Graphics

Intent Data

Marketing Automation

Social Media Management

Social Media Monitoring

Survey & Forms Building

Web Analytics

Marketing

Project Management

Video Conferencing

Professional Services

Cross-Border eCommerce

Customer Relationship Management (CRM)

Sales Coaching

Sales

Cloud-Native Application Protection Platforms

Security

Civil Engineering

Emergency Notification

Pharmacy

Retail Management

Scholarship Management

Vertical-Specific

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BCore CRM is a versatile customer relationship management solution designed to streamline communication and improve customer retention across various industries and sectors. This comprehensive platform caters to businesses of all sizes, from small startups to large enterprises. According to the vendor, sales and marketing professionals, customer service representatives, business owners and managers, as well as retail and e-commerce companies, and service-based industries such as healthcare, hospitality, and consulting, can all benefit from the features and functionalities offered by BCore CRM.

## Key Features

**Lead Management**: According to the vendor, BCore CRM allows users to identify and track leads generated from marketing campaigns, assign them to sales representatives, and manage them throughout the sales process.

**Deal Management**: The vendor states that BCore CRM brings together product status, discounts, and operations in one place, allowing users to effectively manage and track deals from initial contact to closing. It also provides insights into deal performance and conversion rates.

**Contact Management**: According to the vendor, BCore CRM enables users to easily store, organize, and retrieve contact information of customers and prospects. It aims to maintain a comprehensive database of customer interactions for effective communication.

**Sales Management**: BCore CRM allows users to capture sales opportunities, track sales activities, monitor sales pipelines, and forecast revenue, as claimed by the vendor. It provides the ability to make data-driven decisions and generate reports on sales performance and trends.

**Emails, SMS, Live Chat**: According to the vendor, BCore CRM offers multiple communication channels for customers, including personalized emails, SMS messages, and real-time support through live chat.

**Business Growth Analysis Platform**: BCore CRM provides data analysis capabilities to identify growth opportunities, understand customer behavior and preferences, and make data-driven decisions for business growth, according to the vendor.

**Customer Experience Insights Resource**: The vendor claims that BCore CRM helps businesses understand customer experiences and satisfaction levels. It allows users to collect feedback and reviews to improve customer service and enhance the overall customer experience.

**Customer Service Management Tool**: According to the vendor, BCore CRM enables effective tracking and management of customer service requests and tickets. It allows users to assign tasks to customer service representatives and monitor response times and customer satisfaction.

**Cross Sell/Upsell**: BCore CRM aims to help businesses identify cross-selling and upselling opportunities, recommend additional products or services to customers, and maximize customer value to increase revenue, as claimed by the vendor.

**Partnership & Alliances Management Tool**: According to the vendor, BCore CRM provides features to manage partnerships and alliances with other businesses. It allows users to track collaboration activities and shared resources, fostering strategic relationships for mutual growth.

One App Free

Standard

Custom

Odoo CRM

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Essential

Advanced

Ultimate

Flowlu

BCore CRM

CRM software centralizes customer data to support every stage of the customer journey—from outreach to retention. These platforms help sales, marketing, and support teams manage contacts, automate workflows, and track interactions. Advanced CRMs include pipeline management, marketing automation, and analytics. Compare top CRM tools based on user reviews, features, and fit for your business needs.

Business DNA

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

Customer data management / contact management

The software acts as a single source for all customer data and enables users to access that data efficiently.

Workflow management

The software helps automate parts of the sales process, such as sending emails, updating contact records, and following approval processes.

Territory management

Users can defines salesperson territories based on customer or market characteristics.

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Users can perform tasks within their inbox, such as logging emails, creating contacts, and creating events.

Contract management

Users can manage contracts, with features such as digital signatures, automated alerts, invoicing, and automated workflow for contract review and approvals.

Quote & order management

Users can create, process and fulfill price quotations and sales transactions.

Interaction tracking

Users can log and track all customer interactions through any channel, including social, email, phone and in-person.

Channel / partner relationship management

The software allows for sales, territory, lead, order and account management for partners or OEM relationships.

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

Case management

This includes incident/ticket creation, routing, escalation, and resolution.

Call center management

This includes features such as call routing, recording and monitoring; call list management; autodialing; and scripting.

Help desk management

This includes trouble ticketing, knowledge base, self-service, and service level agreement (SLA) management.

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

Lead management

This includes lead generation, scoring, qualification, routing, and nurturing.

Email marketing

This involves the ability to send mass email to groups of people based on particular qualifications.

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

Task management

This includes the ability to plan, track, collaborate and report on tasks.

Billing and invoicing management

This includes automated invoice creation and billing.

Reporting

Software provides a broad range of standard and the ability to build custom reports.

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

Forecasting

The software helps users accurately forecast sales based on volume and conversion metrics.

Pipeline visualization

Users can visualize the entire sales pipeline to identify trends, determine the effectiveness of the sales funnel, and optimize.

Customizable reports

Users can create reports and dashboards unique to their needs.

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

Custom fields

Users can create custom fields to store additional information on standard and custom objects.

Custom objects

Users can create custom record types that allow them to store information unique to their organization, and link them to standard and other custom objects.

Scripting environment

Technical users can write, run, and test scripts that automate common tasks or business rules via a standard or vendor custom programming language.

API for custom integration

An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

Role-based user permissions

Permissions to perform actions or access or modify data are assigned to roles, which are then assigned to users, reducing complexity of administration.

Single sign-on capability

The software system supports a centralized authentication mechanism allowing the user to access multiple systems with a single, centrally managed password.

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

Social data

The software can integrate data and conversation histories from customers’ social profiles. This may also involve enhanced listening features such as sentiment tracking.

Social engagement

The software can facilitate and track engagement with customers via social channels.

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

Marketing automation

The software can integrate with marketing automation software such as Eloqua, Marketo or Pardot.

Compensation management

The software can integrate with compensation management software or sales commission software such as Xactly Incent or IBM’s Varicent.

Platform

Mobile access

Users can access the CRM system via mobile or tablet device, and potentially leverage the unique capabilities of mobile devices, such as GPS and voice.

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BCore CRM

Overview

What is BCore CRM?