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BestRx has proven to be an excellent solution for pharmacy software, as per user experiences. It is a cost-effective tool that solves many …
Overview
What is BestRx?
BestRx is a Windows-based pharmacy management system to automate and support administrative tasks as well as pharmacy specific tasks, such as electronic prescriptions, drug information and interaction / allergy warnings, customizable drug labels.
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What is BestRx?
BestRx is a Windows-based pharmacy management system to automate and support administrative tasks as well as pharmacy specific tasks, such as electronic prescriptions, drug information and interaction / allergy warnings, customizable drug labels.
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- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Backstage?
Backstage is a pharmacy-focused CRM and marketing platform, from closerlook in Chicago.
Product Details
- About
- Tech Details
What is BestRx?
BestRx Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
BestRx has proven to be an excellent solution for pharmacy software, as per user experiences. It is a cost-effective tool that solves many business problems users face, such as managing inventory and customer profile information storage and management. The software helps manage drug usage, provides better safety stock insights, and alerts users about approaching expiration dates due to low volume needs.
Users save time while typing and refilling prescriptions, stocking, filling, or verifying with BestRx's efficient tools that keep inventory accurate and organized. It offers patients the ability to enter preferences for notifications and safety caps that better suit their condition. BestRx has been a tremendous improvement over the users' past software and has helped them solve many issues like daily prescription refills updates. Additionally, BestRx offers untouchable customer service, where users receive prompt responses to all their queries with just one quick phone call. However, there is a need for thorough training of new customer service representatives before taking on calls. Finally, it also supports integration with other systems like loyalty programs and SFA.
User-Friendly Interface: Reviewers agree that BestRx is user-friendly and easy to use. Several users have stated that it takes only 2-4 hours to train new employees on the software. The interface is simple, clean and self-explanatory, with tabs that are easy to navigate between screens.
Excellent Customer Service: Many reviewers have praised BestRx's customer service as excellent. They found the staff knowledgeable, helpful and always available to help them with any difficulties or questions they had. Users appreciated being able to contact support easily, especially during the pandemic.
Reliable Software: According to multiple reviews, BestRx is a reliable pharmacy software solution that outperforms their previous software which was prone to glitches. The ease of use combined with excellent customer service has made it an ideal choice for low-volume pharmacies where 2-3 users work simultaneously.
Lack of Scalability: Several users have reported that BestRx software is not scalable for enterprise organizations and can be a heavy app on computing resources.
Poor Customer Support: Multiple reviewers have stated that the customer support team is not entirely trained or aware of all the features available in BestRx, leading to slow resolution times for issues.
Glitches and Missing Features: Many users have reported experiencing glitches with the software, such as schedule-to-fill not working properly, missing industry-standard features like NDC scanning and QOH feature, and secondary billing process being confusing.