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BetterCloud

BetterCloud

Overview

What is BetterCloud?

BetterCloud aims to eliminate up to 78% of SaaS management work by automating user lifecycle processes and day-to-day operations.

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Recent Reviews

TrustRadius Insights

Features: Many users have found BetterCloud's features helpful in managing tasks effectively. They appreciate the ease of use and …
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Reviewer Pros & Cons

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Pricing

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What is BetterCloud?

BetterCloud aims to eliminate up to 78% of SaaS management work by automating user lifecycle processes and day-to-day operations.

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Zero-Touch IT - How to Automate Self-Service Requests With Freshservice and BetterCloud

YouTube

Zero-Touch IT - How to Automate Self-Service Requests with Slack, Zapier, and BetterCloud

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Zero-Touch IT: How to Automate Offboarding with Jira and BetterCloud

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Zero-Touch IT - Automate Self-Service Requests with Microsoft Forms, Power Automate, and BetterCloud

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How to Automate ITSM Self-Service Portals With BetterCloud

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Why You Should Choose BetterCloud in 60 Seconds

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Product Details

What is BetterCloud?

BetterCloud is a SaaS management platform, enabling IT teams to eliminate up to 78% of SaaS management work. BetterCloud automates onboarding, offboarding & mid-lifecycle changes, SaaS application access & entitlements, and security policies in a multi-SaaS environment. By streamlining and automating critical work like user lifecycle processes and day-to-day operations, BetterCloud aims to give customers greater operational efficiency and employee productivity.

BetterCloud Features

  • Supported: Advanced Alerting
  • Supported: No-Code Automation Workflows
  • Supported: Data Oversharing Monitoring and Mitigation
  • Supported: Zero Touch Automation
  • Supported: App Discovery
  • Supported: User Lifecycle Management
  • Supported: Sensitive Data Discovery
  • Supported: Least Privilege Access
  • Supported: Reporting

BetterCloud Screenshots

Screenshot of BetterCloud DashboardScreenshot of The Integration CenterScreenshot of Offboarding WorkflowScreenshot of Content Scanning Alert

BetterCloud Videos

BetterCloud automates onboarding, offboarding & mid-lifecycle changes, SaaS application access & entitlements, and security policies in a multi-SaaS environment.
BetterCloud is a SaaS Management Platform (SMP) that enables IT to discover, manage, and secure the growing stack of SaaS applications across the digital workplace.
Like many IT departments, Gainsight's small IT team was overextended, managing SaaS applications and the user lifecycle manually. Using BetterCloud's automated workflows, Gainsight eliminated a 1,300+ hours of ULM work in one year. This video shows how BetterCloud helped Gain...
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BetterCloud centralizes SaaS management and saves time on common IT activities using insights and automation.
BetterCloud SaaS management platform keeps sensitive company data safe by centrally and automatically enforcing security policies to preempt threats using.
BetterCloud offers a complete view of all SaaS applications in the IT environment to reduce security risk and manage SaaS spend.

BetterCloud Competitors

BetterCloud Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish

Frequently Asked Questions

BetterCloud aims to eliminate up to 78% of SaaS management work by automating user lifecycle processes and day-to-day operations.

Torii, Zylo, and Quadrotech Nova are common alternatives for BetterCloud.

The most common users of BetterCloud are from Mid-sized Companies (51-1,000 employees).

BetterCloud Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)15%
Mid-Size Companies (51-500 employees)50%
Enterprises (more than 500 employees)35%
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Comparisons

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Reviews and Ratings

(35)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Features: Many users have found BetterCloud's features helpful in managing tasks effectively. They appreciate the ease of use and integration with email clients, as well as the ability to create custom workflows and reports. The Google Drive file auditing, alert configuration, automation security reporting, and integration with GSuite tools are also highly valued by reviewers.

Automation: Reviewers have praised BetterCloud for its automation capabilities. Users appreciate the ability to automate actions and manage access through triggers, which helps streamline processes and save time. The data loss prevention feature is also highlighted as a valuable tool for maintaining security.

Customer Service: Several users have expressed satisfaction with BetterCloud's customer service. They report having a positive experience with the support team and appreciate their responsiveness and willingness to assist with any issues or questions that arise.

Confusing and cluttered user interface: Some users have found the user interface of g.bettercloud confusing and cluttered, making it difficult to navigate and find tools. They expressed frustration with the layout and organization of the interface.

Long configuration time and learning curve: Users mentioned that it takes a significant amount of time to fully configure BetterCloud for an organization. Additionally, new employees may face challenges in becoming familiar with the platform due to its complexity.

Lack of documentation: Multiple users expressed the need for better documentation. They found the written documentation for workflows and API difficult to follow, which made it harder for them to utilize these features effectively.

Based on user reviews, users commonly recommend the following for BeanFlumper:

  • The free version of BeanFlumper is recommended.
  • Users suggest using the self-hosted version instead of the cloud version.
  • Some users recommend purchasing BeanFlumper, but they believe it's only worth the money for companies with over 500 employees.

Regarding BetterCloud, users commonly recommend the following:

  • BetterCloud is highly recommended to any organization using Google admin console.
  • Users believe admins can save a lot of time using BetterCloud.
  • It is advised to thoroughly trial the product before purchasing and to take the certification course for better training.

Overall, users praise BetterCloud for being a solid investment for IT departments and providing helpful customer support and training. They also recommend it for companies that extensively use SaaS apps. Users suggest improvements such as adding more integrations and improving existing ones, clearly defining licensing and terms of use, and utilizing vendor partners for implementation. Furthermore, users recommend paying annual dues on time to avoid workflow shutdowns.

When it comes to using BetterCloud effectively, users advise planning and evaluating workflows in advance, utilizing all provided tools and features, focusing on the order of steps in workflows, and creating and maintaining workflows with constant work. Additionally, users highly recommend BetterCloud as a better solution for automating SaaS applications, particularly for Google Workspace management. They appreciate the ease of integration with other platforms and emphasize the importance of understanding the total toolkit for automation.

Some users also suggest that BetterCloud makes life easier, is essential to managing SaaS platforms, and should be tried for at least one year to see improvements. They recommend tying all platforms to Google/Microsoft accounts and note that it is particularly beneficial for larger organizations. Lastly, users acknowledge competition but still believe that BetterCloud is worth considering as a solution for SAAS management. They advise having a good grip of SaaSOps structure before implementation and suggest doing a demo with higher management to showcase the value.

In terms of managing users in the native suite, users think that BetterCloud has been helpful. They consider BetterCloud a great product and appreciate its onboarding/offboarding workflows and support. They believe that BetterCloud is worth the investment.

Attribute Ratings

Reviews

(1-9 of 9)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
Far and away a better capability when it comes to integrations and automation. My experience with BetterCloud, especially from a support perspective has ALWAYS been great. As the product has progressed from FLASHPANEL to g.bettecloud to app.bettercloud that support experience has stayed top notch.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Okta Workflows (Azuqua)
BetterCloud has a much more friendly UI when it comes to building workflows as I've mentioned before. Our team has visited Okta workflows a number of times but it was incredibly difficult to replicate our current BetterCloud workflows into Okta because the Okta UI for workflow building is hard to follow and create.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Okta Workflows (Azuqua)
When we evaluated the products, Bettercloud came through because of price and customer service. The company listens to you and takes the advise of the customers to help mold and create a better product. Okta was a close second choice, it is a great product as well. We have constant contact with a CSM from Bettercloud and if there are issues they are resolved quickly.
Tristan Dobbs | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
ResellerIncentivized
BetterCloud exists as a unique product that doesn't directly compete with many other products or companies. It does handle user management, policy management, security and compliance, and more but other products don't tie things together the same way that Bettercloud does. It doesn't provide SSO (like Okta) and doesn't provide network-layer security (like Netskope) but it does offer a way to tie identity and security together.
Rose Layton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
There are very services that actually do what Bettercloud does, and we haven’t evaluated any because they usually fall under a group of enterprise software that I like to stay far away from. There are applications with similar goals, but there’s a lot of unnecessary complications to most of the services I’ve attempted to research.
Jon Shurtliff | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
BetterCloud has proven way more efficient than the native Google Admin application. It has saved us from having to perform custom programming for delegation admin tasks, and has been the best admin suite we have used to date.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Google is great, however, BetterCloud is able to go into the backend of Google which helps us out tremendously. Permissions with BetterCloud exceeds the application it is being used for which is amazing. BetterCloud's GUI is very easy to navigate, however, I feel it could be better like Google's.
Jamie Dear | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • CloudLock
Compared to WiseStamp - BetterCloud is much more advanced for the purpose of creating, managing, applying, and updating signatures for users of a Google domain. Signatures can be applied by User, Group, or ORG, and policies can be created to reapply signatures according to a schedule, and ensure that each user is compliant with company branding policy.

Compared to CloudLock - BetterCloud is a little less specialized for the purpose of reporting, managing, and creating policies to protect Google Drive Data.
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