BetterCloud Reviews

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Score 9 out of 10
Vetted Review
Verified User
Review Source
Customer service is average. For such a solid system you would think they would be more eager to help. Since it is a product most for IT I’m sure there are IT customer service reps that understand the frustration of not getting things done or being tended to in a quick manner
Mikel Seidl | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
BetterCloud support is easy to engage. They always have responded within a few hours and can typically solve any issue or answer any question within the first email or two. They have been a great partner for us in managing our GSuite Domain and making the admin functions much easier for a small IT Team.
Tristan Dobbs | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Review Source
Support for BetterCloud is excellent. They have fantastic email support who are very responsive and knowledgeable, but more importantly they have chat support that are absolutely top-notch. They have not only the knowledge to answer and help, but the capability to solve without escalations or runarounds. These support folks are the real deal.

BetterCloud Scorecard Summary

What is BetterCloud?

BetterCloud is a SaaS Management Platform (SMP) that enables IT professionals to discover, manage, and secure their cloud applications. With BetterCloud, users can:
  • Uncover Security Threats & Increase Controls – Proactively mitigate security risks through automated granular policy enforcement, monitoring, and remediation with configurable alerts, keyword search, and content scanning
  • Increase Visibility & Make Data-Driven Decisions – Gain an understanding of the SaaS apps (both sanctioned and unsanctioned), users, and files in your IT environment to make informed business decisions, like how to optimize software spend or beset allocate user licenses, with reports and dashboards
  • Save Time & Automate Repetitive Tasks – Streamline manual work and user lifecycle management with customizable workflows, 35 new workflow templates, bulk actions, 288 new actions

BetterCloud Features

  • Supported: Advanced Alerting
  • Supported: Automation Workflows
  • Supported: Role-Based Privileges
  • Supported: Action Engine
  • Supported: App Discovery
  • Supported: User Lifecycle Management
  • Supported: File Security
  • Supported: Least Privilege Access

BetterCloud Screenshots

BetterCloud DashboardThe Integration CenterRole-Based PrivilegeContent Scanning AlertUser 360 ViewOffboarding Workflow

BetterCloud Videos

BetterCloud is the leading SaaS Management Platform (SMP) that enables IT professionals to discover, manage and secure the growing stack of SaaS applications in the digital workplace. With an expanding ecosystem of SaaS integrations, thousands of forward-thinking organizations like Zoom, Walmart, and Square now rely on BetterCloud to automate processes and policies across their cloud application portfolio.
BetterCloud's Chief Strategy Officer talks with Bill Martorelli, Principal Analyst with Forrester Research, about SaaS operations, the cloud center of excellence, and the future of enterprise IT.
BetterCloud demo with enterprise solutions nerd, Chris Walker

BetterCloud Downloadables

BetterCloud Integrations

BetterCloud Competitors

BetterCloud Pricing

BetterCloud Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesUnited States
Supported LanguagesEnglish

Frequently Asked Questions

What is BetterCloud's best feature?

Reviewers rate Support Rating highest, with a score of 8.7.

Who uses BetterCloud?

The most common users of BetterCloud are from Mid-size Companies and the Computer Software industry.