Customer service is average. For such a solid system you would think they would be more eager to help. Since it is a product most for IT I’m sure there are IT customer service reps that understand the frustration of not getting things done or being tended to in a quick manner
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BetterCloud support is easy to engage. They always have responded within a few hours and can typically solve any issue or answer any question within the first email or two. They have been a great partner for us in managing our GSuite Domain and making the admin functions much easier for a small IT Team.
Support for BetterCloud is excellent. They have fantastic email support who are very responsive and knowledgeable, but more importantly they have chat support that are absolutely top-notch. They have not only the knowledge to answer and help, but the capability to solve without escalations or runarounds. These support folks are the real deal.
BetterCloud is a SaaS Management Platform (SMP) that enables IT professionals to discover, manage, and secure their cloud applications. With BetterCloud, users can:
- Uncover Security Threats & Increase Controls – Proactively mitigate security risks through automated granular policy enforcement, monitoring, and remediation with configurable alerts, keyword search, and content scanning
- Increase Visibility & Make Data-Driven Decisions – Gain an understanding of the SaaS apps (both sanctioned and unsanctioned), users, and files in your IT environment to make informed business decisions, like how to optimize software spend or beset allocate user licenses, with reports and dashboards
- Save Time & Automate Repetitive Tasks – Streamline manual work and user lifecycle management with customizable workflows, 35 new workflow templates, bulk actions, 288 new actions
- Supported: Advanced Alerting
- Supported: Automation Workflows
- Supported: Role-Based Privileges
- Supported: Action Engine
- Supported: App Discovery
- Supported: User Lifecycle Management
- Supported: File Security
- Supported: Least Privilege Access
BetterCloud is the leading SaaS Management Platform (SMP) that enables IT professionals to discover, manage and secure the growing stack of SaaS applications in the digital workplace. With an expanding ecosystem of SaaS integrations, thousands of forward-thinking organizations like Zoom, Walmart, and Square now rely on BetterCloud to automate processes and policies across their cloud application portfolio.
BetterCloud's Chief Strategy Officer talks with Bill Martorelli, Principal Analyst with Forrester Research, about SaaS operations, the cloud center of excellence, and the future of enterprise IT.
BetterCloud demo with enterprise solutions nerd, Chris Walker
|Supported Countries||United States|