Name: BetterFeedback
Price: 24 USD
Author: BetterFeedback

Customer Training

Help Desk

Web and Video Conferencing

Customer Support

Batch Management Software

Functional Testing

Development

Business Intelligence (BI)

Collaboration

Data Extraction

Dropshipping

Emissions Management

Intellectual Property (IP) Management

Privacy Policy Generators

Statistical Analysis

Workflow

Enterprise

Accounting

Accounts Payable

Crypto Tax

Online Trading

Subscription Management

Treasury Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Compliance

HR Management

Payroll

Relocation

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

AI Agent Builder

AI Governance

Authorization

Cloud Storage

Custom Software Development Services

Data Center Virtualization

DevSecOps

Fraud Detection

Infrastructure-as-Code (IaC)

Integration Platform as a Service (iPaaS)

Managed Public Cloud Infrastructure

Network Performance Monitoring

Secure Email Gateway

Sensitive Data Discovery

Session Border Controllers

System Monitoring

Time Series Databases

Tower Servers

Web Portal

Information Technology

A/B Testing

AI Image Generation

Ad Serving & Retargeting

All-in-One Marketing

Audience Engagement

Content Management

Email Marketing

Market Intelligence

Marketing Automation

Social Media Advertising

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Lead Generation

Lead-to-Account Matching and Routing

Sales Enablement

Sales

Cloud Infrastructure Entitlement Management

Secure Service Edge (SSE)

Security

Architecture

Banking

Digital Forensics

Financial Services CRM

Internet of Medical Things

Vertical-Specific

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BetterFeedback is an AI tool designed to analyze qualitative customer feedback, according to the vendor. It aims to assist product teams in uncovering customer needs and pain points, facilitating informed decision-making and potential improvements in conversions and sales. The product is said to be suitable for companies of varying sizes, ranging from startups to enterprise-level organizations. It caters to professionals in fields such as product management, marketing, customer experience, and user experience research.

**Key Features**

**Sentiment Analysis**: The vendor claims that BetterFeedback has the capability to detect positive or negative feelings in text.

**Analysis**: BetterFeedback offers qualitative feedback analysis, which, according to the vendor, can aid in making better design decisions based on user feedback data.

**Automatic Topics Discovery**: The product includes an AI-powered feature that automatically extracts relevant topics from all messages, allowing for easy identification and understanding of key topics and issues, as claimed by the vendor.

**Trends**: The trend view feature provides insights into the current discussions among users, according to the vendor.

**Integrations & Data Sources**: BetterFeedback offers integrations with third-party apps and allows for the uploading of CSV files, according to the vendor.

**Advanced Security**: The vendor states that customer data is securely stored in multi-tenant datastores, with individual datastores assigned to each customer.

**Integrated with Your Tools**: BetterFeedback can be integrated with various third-party tools, including Zapier, Intercom, HelpScout, Zendesk, Jira, Typeform, LiveChat, Slack, Github, Delighted, and Salesforce, as claimed by the vendor.

**Ask Real Questions. Get Complete Answers.**: BetterFeedback includes an AI chatbot powered by GPT-4, which, according to the vendor, enables users to ask questions and receive complete answers based on their data in seconds.

**Discover New Opportunities and Trends**: The product provides a visual overview of the most significant customer issues, requests, and pain points, which can help users identify new opportunities and trends, according to the vendor.

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BetterFeedback

Customer Experience Management (CX, or CXM, or alternately CEM) is an approach to guiding the customer experience with an emphasis on personalization, customer journey, feedback, knowledge, and self-teaching. CXM platforms present a centralized place to oversee and manage the customer experience through integrations with a web content management system, a CRM, and other sources of data to improve customer engagement and enhance the online user experience.

Customer Experience Management

Customer experience management

Features that allow businesses to track customer sentiment and feedback, analyze and optimize the customer journey, and personalize content and website experiences for users.

Multi-channel customer feedback collection

The ability to collect qualitative and quantitative feedback from customers across a range of inputs. These could include in-app polls and surveys, email surveys, comments made on social platforms, SMS / messaging comments, NPS score, customer contributed videos, and focus group interviews.

Product usage analytics

The ability to see how, where, and when users are using your platform (e.g. how long users spend on a page, which actions they take, etc.)

Customer experience profiles

Profiles that correspond to individual customers or accounts and display a record of interactions your brand has had with that customer.

Customer experience dashboard

A dashboard that shows an aggregated view of things like customer sentiment, churn risk, qualitative and quantitative feedback, etc.

Customer journey mapping

The ability to map out the journey your customers take by persona.

Churn risk scoring

A score or metric that predicts how likely a given customer or account is to churn. This may be more relevant for B2B companies.

AI-powered recommendations

Customer experience optimization recommendations that are driven by AI-recommendations.

Website A/B testing

The ability to A/B test your website and optimize parts of the customer experience with your product.

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Overview

What is BetterFeedback?