TrustRadius Insights
Tribe Community Platform has proven to be an invaluable tool for building niche social networks and communities of practice. Users across …
Starting at $599 per month
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What is Bettermode?
Tribe is a community platform that integrates social touchpoints across the user journey. It helps brands and creators to build online communities with complete customization capability and data ownership to drive customer engagement, improve retention rate, collect feedback, and improve…
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User Review: Blogger Chooses Not To Use Tribe Past The Set-Up Process
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Pricing
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$599.00
Cloud
per month
Enterprise
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Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://bettermode.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $599 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Bettermode?
Bettermode is a customizable community platform that enables users to build unique customer communities.
- Premade templates make it easy to build a community with spaces for common use cases.
- Design Studio allows customers to visually build unique communities using blocks such as CTA, announcement bar, posts, members, and leaderboard. Premade templates can be customized using the design studio.
- Tight third-party integrations with close to 30 apps (including Zapier) allow users to merge the community workflow with the tools they already use.
- Native apps such as Cookie Consent and Custom Code Snippet allow users to extend the power of the community.
- Embeddable widgets allow users to add social elements of the community inside their product or site. For example, the vendor says some SaaS clients have added a knowledge base and discussion board inside the product to offer contextual help and deflect support tickets.
- White label option (paid plan) gives users control over brand-ability to make the community completely their own.
Key features:
- Discussions (Question and answer, blogs, articles, etc.)
- Templates (ideation, feedback, knowledge base, help center)
- Activity feed
- Support for rich content types
- Moderation tools
- Gamification system
- Badges
- Theme customization
- Custom domain
- Notifications and newsletter
- SSO and social log-in
- Private Messaging
- Premade templates make it easy to build a community with spaces for common use cases.
- Design Studio allows customers to visually build unique communities using blocks such as CTA, announcement bar, posts, members, and leaderboard. Premade templates can be customized using the design studio.
- Tight third-party integrations with close to 30 apps (including Zapier) allow users to merge the community workflow with the tools they already use.
- Native apps such as Cookie Consent and Custom Code Snippet allow users to extend the power of the community.
- Embeddable widgets allow users to add social elements of the community inside their product or site. For example, the vendor says some SaaS clients have added a knowledge base and discussion board inside the product to offer contextual help and deflect support tickets.
- White label option (paid plan) gives users control over brand-ability to make the community completely their own.
Key features:
- Discussions (Question and answer, blogs, articles, etc.)
- Templates (ideation, feedback, knowledge base, help center)
- Activity feed
- Support for rich content types
- Moderation tools
- Gamification system
- Badges
- Theme customization
- Custom domain
- Notifications and newsletter
- SSO and social log-in
- Private Messaging
Bettermode Features
- Supported: Templates
- Supported: Design Studio (Customizer)
- Supported: App Store (new functionality and integrations)
- Supported: Developer platform
Bettermode Screenshots
Bettermode Video
Design and build a community using customizable templates, or craft templates to meet specific requirements.
Bettermode Integrations
- Intercom
- Google Analytics
- Zapier
- HubSpot Marketing Hub
- Slack
- Amplitude Analytics
- Firebase
- Google Translate
- Discord
- Zendesk Suite
- Salesforce Experience Cloud
- Mixpanel
- Facebook Messenger
- Recaptcha
Bettermode Competitors
- Hivebrite
- Higher Logic Vanilla
- Gainsight Digital Hub
- Lithium Community Platform
Bettermode Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Languages | English, French |
Frequently Asked Questions
Tribe is a community platform that integrates social touchpoints across the user journey. It helps brands and creators to build online communities with complete customization capability and data ownership to drive customer engagement, improve retention rate, collect feedback, and improve lifetime value.
Bettermode starts at $599.
Reviewers rate Usability highest, with a score of 9.1.
The most common users of Bettermode are from Small Businesses (1-50 employees).
Comparisons
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Reviews and Ratings
(14)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
Tribe Community Platform has proven to be an invaluable tool for building niche social networks and communities of practice. Users across various domains, including quality assurance, have leveraged the platform to elevate their brand value and establish themselves as thought leaders. By facilitating discussions on the latest trends, best practices, and news within their respective domains, Tribe Community Platform has enabled users to position themselves at the forefront of their industries.
One of the key benefits reported by users is the ability to generate user-generated content through their online communities. This content not only boosts search engine presence but also serves as a knowledge base to deflect support queries. The platform's intuitive tools have been praised by both staff and interested individuals, allowing for the creation of private communities and meaningful connections. Additionally, marketing, customer support, and product management teams have utilized Tribe Community Platform to engage customers effectively and increase customer lifetime value.
Furthermore, this platform has played a crucial role in enhancing knowledge sharing within companies. By functioning as a pilot project for private communities, Tribe Community Platform fosters collaboration, improves company culture, and increases productivity. The scalability and flexibility offered by the platform make it suitable for any group of people looking to connect around a shared goal.
While some users have found limitations in customization options and additional features being exclusive to higher-priced plans, overall, Tribe Community Platform has proven to be a powerful tool for creating engaging online communities that enable candid conversations, peer-to-peer support, feedback collection, and scalable content marketing strategies.
Customizability: Many users have praised Bettermode for its customizability, allowing them to integrate social apps and widgets to enhance the community experience. This flexibility caters to specific needs and preferences, providing users with a tailored and personalized experience.
Design: The design of Bettermode has been commended by reviewers, with many praising its familiar interface inspired by social media platforms. This visually appealing design not only makes it easy for users to navigate and engage with the software but also enhances the overall aesthetics of the community platform.
Affordability: Users have found Bettermode to be cost-effective compared to other similar products while still offering a comprehensive set of features. This affordability, combined with functionality, makes Bettermode a compelling choice for users. Additionally, the availability of additional apps through subscription provides enhanced flexibility and customization opportunities.
Poor Mobile App Experience: Several users have expressed dissatisfaction with the mobile app, stating that it has a terrible user experience. They have mentioned that the app is overcluttered, looks outdated, and works slowly on mobile devices.
Lack of Subscription Fee Charging Capability: Some users have mentioned that they are unable to charge subscription fees natively using the software, which hinders their monetization efforts. This limitation has been a source of frustration for these users.
Subpar Analytics Functionality: The analytics provided by the software have been considered subpar by some users. They have expressed a desire for better analytics capabilities to effectively track and analyze data.
Attribute Ratings
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
July 01, 2022
Within four weeks, we launched our online community!
Score 8 out of 10
Vetted Review
Verified User
Tribe Community Platform is an incredibly flexible, scalable, and powerful platform ideal for almost any group of people who want to connect around a shared goal. Beautifully designed, simple, intuitive tools
- Ideation
- Knowledge base
- Community
- mobile
- integrations
August 23, 2021
Has Promise but Needs Additional Upgrades
Tribe [Community Platform] is being used by both staff and those who are interested in our organization and credentials. For staff, Tribe [Community Platform] allows us to create a private community in which we can share articles and connect. For the community as a whole, Tribe [Community Platform] allows members to connect with one another and ask questions that are not necessarily customer service related.
- Ability to create Secret/Private Groups
- Premium Features - unlimited community members, custom URL
- Tracking active users, reputation score
- Spam filters
- Banning bot accounts
- Increased ability to use HTML
Score 10 out of 10
Vetted Review
Verified User
Tribe Community Platform has been instrumental in building an online community for our customers. It helps us engage with customers, learn more about their needs with candid conversations, collect feedback, offer peer-to-peer support, and helps us scale content marketing via user-generated content.
We have been able to build a powerful repository of both static and dynamic knowledge base to help our customers with self-service and improve product adoption. It has also helped us recruit brand ambassadors to fuel our referral programs.
- Plugable widgets.
- Modular apps (e.g., virtual currencies, SEO Boost).
- Comprehensive API for workflow automation.
- Doesn’t offer an events app.
November 30, 2020
Tribe is a powerful, modern, and feature-rich community platform
Score 10 out of 10
Vetted Review
Verified User
We’re using Tribe Community Platform to build a niche social network and community of practice in the quality assurance domain. It helps us elevate our brand value and positions us as a thought leader that facilitates discussions around the latest trends, best practices, and news in our domain. The user-generated content from the community boosts our search engine presence and helps us scale content marketing to improve brand awareness organically.
- Customizability
- Valuable social apps and integrations
- Design inspired by social media
- Fully white-label
- Mobile app
- Ability to charge subscription fee natively for the monetization
November 19, 2020
Tribe community platform is user-friendly, modern and delivers exactly what it promises
Score 10 out of 10
Vetted Review
Verified User
Tribe community platform getting used in our company as a pilot project with employees for building a private community that would help the employees share knowledge, improve company culture, and improve productivity. This would help us stay connected socially and build better employee networks considering the recent shift in remote work caused by the pandemic.
- Customizability and brand adaptability
- Embeddable widgets
- Lower learning curve
- Beautiful design
- Personalized activity feed
- Comprehensive API
- Mobile app
- No way to create landing pages
Score 10 out of 10
Vetted Review
Verified User
Tribe Community Platform has allowed us to create an online community for retail professionals under our brand. This community, complete with social media-type features such as activity feed, user profile, and discussion system, allows us to connect the members as well as empower them to help each other. It is getting managed by our community management team; however, our whole team contributes to community development.
- Social media type design.
- Modular apps to extend the functionality of the community.
- API and Web-hooks
- Deep integration with widgets.
- Mobile app
- Better analytics
April 29, 2020
Very disappointing
Score 2 out of 10
Vetted Review
Verified User
We were looking for a way to interact with our community and considered Tribe since it seemed more modern than other alternatives. We've started with the Free Trial since we saw it provided the features we needed for a community: custom domain, theme control, and supported up to 500 members.
Tribe provides admins with the ability to customize their community, but this customization is limited, and you usually have to stick with its layout, which is unfortunate because it's way too overcultured and it's hard to navigate it. It looks like it tries to go after Facebook groups, but there are too many windows on the screen which makes it very hard to navigate.
It takes a long time to really set up a community with a good user experience that reflects your brand.
The good thing about tribe is its additional apps (like social login, virtual currency, etc). Unfourantely most of them are limited to plans that range from $85/m to $249/m and beyond, and I can't really figure out why. Providing a Facebook Messenger integration is really a matter of 1 line of JavaScript, why do I need to pay $249 to use it?
Tribe provides admins with the ability to customize their community, but this customization is limited, and you usually have to stick with its layout, which is unfortunate because it's way too overcultured and it's hard to navigate it. It looks like it tries to go after Facebook groups, but there are too many windows on the screen which makes it very hard to navigate.
It takes a long time to really set up a community with a good user experience that reflects your brand.
The good thing about tribe is its additional apps (like social login, virtual currency, etc). Unfourantely most of them are limited to plans that range from $85/m to $249/m and beyond, and I can't really figure out why. Providing a Facebook Messenger integration is really a matter of 1 line of JavaScript, why do I need to pay $249 to use it?
- Use your own domain
- Apps (although they require a subscription of $85/m - $249/m to use)
- Activity reports
- Decent customization
- Terrible user experience (especially on mobile), way too overclutered
- Restricted to Tribe's default layout
- You have to pay $85/m - $249/m to get access to apps, support and remove Tribe logo
- Looks pretty old and works rather slowly
Score 10 out of 10
Vetted Review
Verified User
Tribe is used by our marketing, customer support and product management teams. Our ultimate goal is to increase customer lifetime value. We are trying to build a loyal community of our customers who would connect with each other via our brand as a common element. We hope to engage them and be on the mind which would increase the customer retention rate.
We are happy with this product since it has helped us build a strong community of our users in a short time. This led to substantial savings in terms of reduced support cost and revenue growth via acquisition of new customers.
Apart from this, we are facilitating the creation of user-generated content via our community that would be indexed by search engines. This will eventually lead to new user acquisition as they will discover content present in the community. The user-generated content will also serve as a repository of knowledge-base that would deflect the support queries.
We are happy with this product since it has helped us build a strong community of our users in a short time. This led to substantial savings in terms of reduced support cost and revenue growth via acquisition of new customers.
- Straightforward setup and configuration
- Embeddable widgets to add community experience directly inside the site
- Cost effective compared to other products based on the available features
- Dedicated and super responsive account managers
- Relatively easy integration using the API
- Lack of mobile app
- Minor bugs