Name: Beyond Feedback
Author: Beyond Feedback

Help Desk

Web and Video Conferencing

Customer Support

Cross-Browser Testing

Functional Testing

Product Analytics

Text Editors

Version Control

Development

Student Management

Education

Business Intelligence (BI)

Business Process Management (BPM)

Collaboration

Corporate Social Responsibility (CSR)

Enterprise Feedback Management

Enterprise Search

Online Notary

Enterprise

Accounting

Hedge Fund

Travel Management

Finance and Accounting

Applicant Tracking

Corporate Learning Management

HR Management

Payroll

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

Change Management

Cloud Storage

Complex Event Processing

Configuration Management

Converged Network Adapters (CNAs)

Data Center Cooling

Density-Optimized Servers

Firewall

Fraud Detection

Infrastructure Capacity Planning

Integration Platform as a Service (iPaaS)

Mainframe Monitoring

Managed DNS

Network Performance Monitoring

Privileged Access Management

Remote Desktop

SaaS Backup

Software Components

Storage as a Service (STaaS)

System Monitoring

Unified Communications Monitoring

User Virtualization

Website Hosting

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Channel Management

Content Management

Data Cleansing

Digital Experience Intelligence

Email Deliverability

Email Marketing

Marketing Automation

Mobile Analytics

Social Media Management

Survey & Forms Building

Web Analytics

Marketing

Project Management

Waste Management

Professional Services

Customer Relationship Management (CRM)

Government Contracting

Sales Enablement

Sales

Intrusion Detection

Operational Technology (OT) Security

Security

Aviation

Awards Management

Direct Secure Messaging

Loan Servicing

Vertical-Specific

Find top rated software and services based on in-depth reviews from verified users. 400+ software categories including PaaS, NoSQL, BI, HR, and more.

Azurepath

Azurepath, LLC.

Webtrends Social

Webtrends

QuickMeasure OnScreen

Tally Systems

ProphetLine for Windows

ProphetLine

Help.com

Distribion

Distribion, Inc.

CoffeeCup Responsive Email Designer

CoffeeCup Software, Inc.

SAP Business Rules Management

Trackur

Cisco Virtualization Experience Infrastructure

Cisco

Beyond Feedback is a tool designed to deliver actionable insights from customers and employees, with the aim of helping businesses improve their strategy and operations. According to the vendor, this versatile product caters to companies of various sizes, from small businesses to large corporations, and is widely used by professionals in customer service, human resources, healthcare, retail, and hospitality industries.

## Key Features

**Customer and Employee Insights Services**: According to the vendor, Beyond Feedback delivers actionable insights from customers and employees, focusing on operational insights that provide strategic value and actionable recommendations for improvement.

**Customer Surveys**: According to the vendor, Beyond Feedback specializes in conducting customer surveys, particularly in the business-to-business (B2B) context. The surveys aim to measure customer satisfaction and loyalty across all customer touchpoints, providing insights into customer behaviors that may impact current and future business outcomes.

**Employee Surveys**: According to the vendor, Beyond Feedback offers employee surveys to measure employee engagement and opinions. The surveys aim to improve productivity, innovation, retention, and manager effectiveness, providing insights into employee behaviors that may impact current and future business outcomes.

**Exit Interviews and Stay Interviews**: According to the vendor, Beyond Feedback conducts exit interviews to understand the reasons why employees leave a company. Stay interviews target key employee experiences to understand the drivers of retention. These interviews aim to provide valuable insights for creating a better work environment and improving employee morale and performance.

**New Hire Surveys**: According to the vendor, Beyond Feedback conducts new hire surveys to improve overall retention rates of new employees. The surveys aim to capture real and timely feedback from new team members, ensuring proper training and onboarding. They provide insights into employee behaviors that may impact current and future business outcomes.

**Online Reporting System**: According to the vendor, Beyond Feedback provides an easy-to-use online reporting system for analyzing survey responses. Users can access real-time participation rates and survey results, display and export one-click reports, and analyze responses using intuitive charts and graphs. Expert analysis of results and professional recommendations for improvement are also available.

**Expert Support Staff**: According to the vendor, Beyond Feedback has a dedicated and experienced team of Client Executives to serve as a single point of contact for clients. The expert support staff aims to be highly responsive and provide assistance when needed. Multi-language capabilities are provided to cater to diverse employee and customer groups.

**Customization and Administration Tools**: According to the vendor, Beyond Feedback allows customization of survey questions, survey design, and timing of survey reminders. The system offers easy-to-use online administration tools for tracking the status and progress of surveys. Integration with HRIS systems is available to streamline the process.

**Better Quality Responses and Higher Participation Rates**: According to the vendor, Beyond Feedback aims to ensure better quality responses and higher participation rates by using a neutral third party and state-of-the-art tools. Surveys are deployed using professional-looking designs, and immediate alerts are provided if a response requires action.

illume

Pro, monthly

Business, monthly

Legendary, monthly

Pro yearly, (save 25% with a yearly plan)

Business yearly, (save 25% with a yearly plan)

Legendary, yearly (save 25% with a yearly plan)

Starter (for ever free)

SurveyLegend

Beyond Feedback

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Survey Integrations

Features that allow users to integrate a survey tool with another system or tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Social media integration

Supports social sharing, posting, registration via social profile credentials, and/or embedded social content.

E-commerce integration

Integrates with e-commerce or billing/payment tools.

Testimonials widget

Allows users to excerpt and embed text or data from surveys on their website.

Survey Automation

Features related to automating/triggering survey processes such as publishing and reporting.

Notifications and alerts

Respondent behavior (including survey completion, particular responses, or opt-outs) triggers notifications.

Calendar/scheduling

Allows users to schedule start and/or end dates for surveys.

Beyond Feedback

Overview

What is Beyond Feedback?