Name: How BeyondTrust Privileged Remote Access Works
Uploaded: 2019-12-02T16:01:25.000Z
Duration: 15 min 30 s
Description: How BeyondTrust Privileged Remote Access Works

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### Secure Remote Access
Users consistently highlight BeyondTrust Privileged Remote Access's secure remote access as a standout feature, emphasizing its ability to provide a safe and controlled connection for both internal and external users. The two-factor authentication and secure login process are particularly well-received, ensuring a high level of security when accessing servers. Additionally, the platform's support for encrypted communication and separate authenticator app further enhances the overall security measures in place. Despite some concerns about pricing, users find that the product's secure remote access capabilities justify the investment for organizations prioritizing stringent security protocols.

### Authentication and Compliance
Users consistently highlight BeyondTrust Privileged Remote Access's authentication and compliance capabilities as key strengths, emphasizing the secure login process, two-factor authentication, and adherence to regulatory standards such as NERC CIP. While some users find the compliance automation aspect lacking, the overall sentiment leans towards the platform being a reliable solution for maintaining secure access to critical systems while meeting stringent compliance requirements.

### Access Control and Permissions
Users are consistently praising BeyondTrust Privileged Remote Access for its robust remote access control and permissions capabilities. The reviews highlight the ease of granting controlled access to both internal and external users, emphasizing the secure and monitored nature of the system. Additionally, users appreciate the product's ability to facilitate secure remote administrative access to critical systems for both employees and third-party vendors, ensuring compliance with regulatory requirements. This positive feedback underscores the importance of access control and permissions in enhancing overall security and operational efficiency within organizations utilizing BeyondTrust Privileged Remote Access.

### Critical System Connectivity
Users appreciate BeyondTrust Privileged Remote Access for its secure connectivity to critical systems, allowing for remote administrative access with strong monitoring capabilities. However, some users have expressed concerns regarding the challenges faced in maintaining compliance with regulations like NERC CIP due to limitations in traditional connection methods. Despite this, the overall sentiment leans towards satisfaction with the critical system connectivity features provided by BeyondTrust Privileged Remote Access.

### Remote Connectivity Technologies
Users also appreciate the ease of access and the ability to add multiple individuals to a remote session, enhancing collaboration and troubleshooting efficiency. The feature that allows remote session recordings for future reference is particularly valued, providing a valuable resource for reviewing past interactions and resolving issues effectively. Despite occasional issues with RDP sessions dropping in the past, users acknowledge that these problems were promptly addressed through software updates, leading to improved stability and performance. The ability to grant remote access without the need for additional VPN software is seen as a significant advantage, simplifying network connectivity and enhancing audit capabilities.

Based on user reviews, here are the three most common recommendations for the product:

1. Know your goals and budget before purchasing. Users recommend having a clear understanding of their objectives and financial constraints before investing in the product.
2. Have in-house support for configuring the product. Many users suggest having a dedicated team or personnel within the organization who are knowledgeable about the product and can assist with its configuration.
3. Test the product before buying. Users advise potential buyers to take advantage of any available trial versions or demos to thoroughly test the product's features and functionality.

It is worth noting that users find the program simple and easy to use with many useful possibilities. However, there are some areas for improvement mentioned, such as enhancing the chat function and improving the fluidity of screen movement. Additionally, users express a desire for a longer free trial period to fully explore all aspects of the product.

Lack of Additional Licenses and Complex Approval Process: Some users have expressed the need for more licenses to onboard additional servers, but they have found the process for license increase to be cumbersome, requiring multiple approvals.

Limited Operating System Support: Several users have suggested including other operating systems that are currently not supported by the software. This limitation has been mentioned as a drawback by these users.

Difficulty in Configuring Accounts with Active Directory Permissions: Users have mentioned encountering difficulties when configuring certain accounts due to complex Active Directory permissions and requirements. They have found it necessary to read extensive documentation to understand and navigate through this complexity.

Users have found the product to be extremely useful in securing their servers and ensuring secure login. Acting as a gateway between the user and the server, it provides a safe connection that has helped troubleshoot issues quickly by accessing logs for further analysis. With full visibility and control over who accesses the servers and what actions they perform, users have praised its ability to make auditing external parties/vendors easier and improve overall security awareness. By using this product, users no longer have to compromise security to allow vendors access to critical systems, solving a significant problem in maintaining secure environments. It is widely used for remote administrative access to critical systems in a secure manner for both employees and third-party vendors, making it an essential tool for IT professionals. Additionally, it has proven helpful in troubleshooting VPN connectivity issues and resolving Level 1 problems, ensuring efficient support for end-users. Recognized as an industry leader in interactive remote access, this product adds credibility during compliance audits. Highly privileged credentials are protected with password changes on a schedule, while limited access through an access code prevents unauthorized joiners. Users also benefit from its password manager function, which helps manage multiple passwords in a single sign-on environment.

GoToMyPC is a remote administration offering from GoTo (formerly LogMeIn) with mobile deployment to work on files, programs, and networks from home or while traveling.

Personal

Corporate

GoToMyPC

ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.

Self-Hosted

Standard

Enterprise (Managed Private Cloud)

Premium

ISL Light

BeyondTrust Privileged Remote Access

Remote Desktop Software allows the user, usually an IT professional performing maintenance or a presenter of instructional material, to access and operate a computer remotely.

Remote Desktop

Demo - Vendor Onboarding

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Using Password Safe with Privileged Remote Access - BeyondTrust Snacks

Computer & Network Security

Neotel Segurança Digital

Cyber Security Analist

Utilities

Likelihood to Recommend

Usability

Remote Administration

Screen sharing

Instant message

Over-the-Internet remote session

Initiate remote control from mobile

Remote management of servers & workstations

Remote Active Directory® management

Centralized management dashboard

Session record

Multi-platform remote control

BeyondTrust

Overview Into BeyondTrust Privileged Remote Access

Privileged Remote Access - Overview

Control, manage, and audit access for privileged remote employees and third-party vendors - NO VPN required.

How BeyondTrust Privileged Remote Access Works

Remote administration software is used to control a computer from a remote location.

Allows participants to share their computer screens with others in the meeting, enabling collaborative work and presentations.

File transfer

Securely exchange files with remote computer without having to use email or FTP.

Ability for administrator to communicate via instant message with remote user.

Secure remote access with Smart Card authentication

Establish secure remote connection via Smart Card authentication and Smart Card logon.

Access to sleeping/powered-off computers

Remote access and troubleshooting of out-of-band computers.

Establish secure remote connection with computers outside the network firewall.

Mobile application for remote controlling computers from mobile device (iOS, Android)

Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.

Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.

Dashboard to facilitate management of users, permissions, licenses etc.

Ability to record session for training purposes.

Annotations

Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

Monitoring and Alerts

Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.

Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).

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