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BeyondTrust Remote Support

BeyondTrust Remote Support
Formerly Bomgar

Overview

What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.BeyondTrust offers deployment options that can fit a company’s business needs.…

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Learn from top reviewers

Beyond trust user from last 4 year.

Rating: 8 out of 10
September 30, 2024
IncentivizedVetted ReviewVerified User
We are using BeyondTrust to support internal and external customers remotely.
Continue reading
Vikram Gadhave
Team Lead - Customer Service
System support lead
Cepheid
BeyondTrust Remote Support4 years of experience

BeyondTrust - Bomgar is #1

Rating: 10 out of 10
September 20, 2024
IncentivizedVetted ReviewVerified User
BeyondTrust Remote Support, known as Bomgar, has been a money-saving lifesaver over the past 12 years. It pays for itself every week, reducing on-site visits to minimal physic...
Continue reading
Verified user
Manager
BeyondTrust Remote Support12 years of experience

BeyondTrust Remote Support.

Rating: 9 out of 10
September 20, 2024
IncentivizedVetted ReviewVerified User
We use BeyondTrust Remote Support to examine users' computers, help them solve problems, and provide other types of help. We also use it to connect to remote unattended system...
Continue reading
Gadi Ben-Avi
Technician - Information Technology
z/OS system Programmer
Malam
BeyondTrust Remote Support10 years of experience

BeyondTrust Remote Support sets the standard for remote support user endpoints and devices

Rating: 10 out of 10
September 11, 2024
IncentivizedVetted ReviewVerified User
BeyondTrust's RemoteSupport tool (previously known as Bomgar) sets the industry standard for remotely supporting user endpoints and devices. Their flexibility and functionalit...
Continue reading
Verified user
Technician
BeyondTrust Remote Support6 years of experience

BeyondTrust Remote Support (formerly Bomgar)... The #1 remote support tool.

Rating: 10 out of 10
June 26, 2024
IncentivizedVetted ReviewVerified User
My service area covers 11 counties in southeastern PA and NJ (USA) of company PCs (including several Macs) and servers. To be able to connect to any company device in two clic...
Continue reading
Michael Goldberg
Manager - Information Technology
Systems Manager
Weight Watchers of Phila., Inc.
BeyondTrust Remote Support13 years of experience
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Pricing

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BeyondTrust Remote Support

BeyondTrust Remote Support

N/A
Unavailable

What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Mac Endpoints - BeyondTrust Remote Support Use Case: Endpoint Jump Client Install and Feature Demo

YouTube

Cherwell CSM + Remote Support

YouTube
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

9.2
Avg 8.6
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Product Details

What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.

BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of their cloud deployment gives users cloud without compromise.

With BeyondTrust, users can support all of their systems over the web, even if they are behind firewalls they don't control. The vendor’s value proposition is that their solution enables support teams to reduce the amount of time spent on incident handling since it is done via one solution. Technicians can support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Additionally, they can offer support from their preferred device, even if it's an Android tablet or iPad.

BeyondTrust Remote Support Features

Remote Administration Features

  • Supported: File transfer
  • Supported: Instant message
  • Supported: Access to sleeping/powered-off computers
  • Supported: Session record
  • Supported: Annotations

BeyondTrust Remote Support Integrations

BeyondTrust Remote Support Competitors

BeyondTrust Remote Support Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

GoTo Resolve, LogMeIn Rescue by GoTo, and TeamViewer are common alternatives for BeyondTrust Remote Support.

Reviewers rate Instant message highest, with a score of 9.3.

The most common users of BeyondTrust Remote Support are from Enterprises (1,001+ employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 112)

Beyond trust user from last 4 year.

Rating: 8 out of 10
Incentivized
September 30, 2024
VG
Vikram Gadhave
System support lead
Cepheid (Medical Device, 1001-5000 employees)
Vetted Review
Verified User
BeyondTrust Remote Support
4 years of experience
View profile
Use Cases and Deployment Scope
We are using BeyondTrust to support internal and external customers remotely.
Pros
  • Remote access has good features that are not available in other apps, such as rebooting without disconnection and the Alt+ctr+del function.
  • It's easier for data transfer.
  • Multiple people can join session.
Cons
  • A bit user friendly in terms of connecting for user.
Likelihood to Recommend
Well suited: for detailed troubleshooting, where rebooting several times and using the task manager are required. This may be a bit slower for data transfer.

BeyondTrust Remote Support.

Rating: 9 out of 10
Incentivized
September 20, 2024
GB
Gadi Ben-Avi
z/OS system Programmer
Malam (Information Technology and Services, 1001-5000 employees)
Vetted Review
Verified User
BeyondTrust Remote Support
10 years of experience
View profile
Use Cases and Deployment Scope
We use BeyondTrust Remote Support to examine users' computers, help them solve problems, and provide other types of help. We also use it to connect to remote unattended systems for maintenance. It is also possible to use it to let other people connect to our systems and provide support.
Pros
  • Connects help desk works to people needing help.
  • Connects outside help providers to internal systems.
Cons
  • I don't know of any.
Likelihood to Recommend
I had trouble connecting to a mapped network drive. The helpdesk engineer connected to my computer found the problem and solved it.

BeyondTrust Remote Support (formerly Bomgar)... The #1 remote support tool.

Rating: 10 out of 10
Incentivized
June 26, 2024
MG
Michael Goldberg
Systems Manager
Weight Watchers of Phila., Inc. (Retail, 201-500 employees)
Vetted Review
Verified User
BeyondTrust Remote Support
13 years of experience
Use Cases and Deployment Scope
My service area covers 11 counties in southeastern PA and NJ (USA) of company PCs (including several Macs) and servers. To be able to connect to any company device in two clicks and about five seconds is invaluable. BeyondTrust Remote Support (formerly Bomgar) also allows for multiple concurrent sessions so I am able to assist and interact with multiple PCs simultaneously.
Pros
  • Quickly connects to remote PC/Mac
  • Access and moves files between user and support tech
  • Saves endless hours as I seldom need to send someone to a site
Cons
  • Honestly cannot think of one. BeyondTrust Remote Support is already awesome.
Likelihood to Recommend
Any situation with spread out users, weather it be a large building or large geographic area, BeyondTrust Remote Support will pay for itself. It will dramatically reduce the need to hoof it around building or drive to a site. That said, a smaller building with say under 30+/- users, should have face to face support and I would not see it paying there.

BeyondTrust Remote Support sets the standard for remote support user endpoints and devices

Rating: 10 out of 10
Incentivized
September 11, 2024
Verified User
Technician in Information Technology
Industrial Automation Company, 201-500 employees
Vetted Review
Verified User
BeyondTrust Remote Support
6 years of experience
Use Cases and Deployment Scope
BeyondTrust's RemoteSupport tool (previously known as Bomgar) sets the industry standard for remotely supporting user endpoints and devices. Their flexibility and functionality are unmatched in the industry, and the interface's intuitiveness is generations ahead of the other tools attempting to compete with their solution. If this isn't enough, BeyondTrust's support technicians, subject matter experts, and account managers are some of the best in the business. With BeyondTrust, the days are long past of an era where your account manager waits until the day after your license expires to ask you if you want to renew or where they only reach out to you when they want your money. I cannot speak highly enough of their teams.
Pros
  • Provide remote support for user endpoints and devices
  • Proactively manage customer accounts and licensing/subscriptions
  • Support their solutions with responsive assistance
Cons
  • BeyondTrust's KBs can sometimes be challenging to navigate, but no more than other competitors
Likelihood to Recommend
I've been working with BeyondTrust's teams, with multiple customers and environments, and they consistently offer top-shelf support whether your environment has 250 users or 25000. Their staff is always patient and friendly in answering questions, working to resolve technical issues (should they occur), and they provide the information to help you understand how to do it yourself rather than perpetually relying on their technical consultants or engineers. They support Android, iOS, Linux, Windows, and macOS, providing instructions on how to interface with each system and make it as simple as possible to help your users regardless of what system they are working on.

BeyondTrust - Bomgar is #1

Rating: 10 out of 10
Incentivized
September 20, 2024
Verified User
Manager in Information Technology
Retail Company, 201-500 employees
Vetted Review
Verified User
BeyondTrust Remote Support
12 years of experience
Use Cases and Deployment Scope
BeyondTrust Remote Support, known as Bomgar, has been a money-saving lifesaver over the past 12 years. It pays for itself every week, reducing on-site visits to minimal physical issues. Returning to pinned clients takes just a couple of clicks. Representative's security options can be configured as restrictive or generous for your application.
Pros
  • Easily connects to remote clients.
  • Ability to totally control a client's computer.
  • Ability to see the client's full screen as your own.
Cons
  • Rep Security profiles have way too many options and are not intuitive to set up.
  • In my opinion, at least three rep profiles (very restrictive, primary, admin) should be built and ready to use.
  • Their in-house support used to be awesome but now seems grossly understaffed.
Likelihood to Recommend
My area includes two states and eleven counties I serve from 2000 miles away. With two clicks, I am into any company computer and can easily fix whatever needs fixing. Bomgar has been a G-dsend for me! I have no experience where it has not been the appropriate tool for me, except, of course, where the problem was connectivity (telco) because one cannot remotely fix what one cannot remotely connect to.
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