BeyondTrust Remote Support
Rating: 10 out of 10
March 27, 2019
BS
Vetted Review
Verified User
5 years of experience
- Remote desktop
- File Sharing
- Screen Sharing
Overview
What is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.BeyondTrust offers deployment options that can fit a company’s business needs.…
Learn from top reviewers
Beyond trust user from last 4 year.
Rating: 8 out of 10
September 30, 2024We are using BeyondTrust to support internal and external customers remotely.
BeyondTrust - Bomgar is #1
Rating: 10 out of 10
September 20, 2024BeyondTrust Remote Support, known as Bomgar, has been a money-saving lifesaver over the past 12 years. It pays for itself every week, reducing on-site visits to minimal physic...
Verified user
Manager
12 years of experienceBeyondTrust Remote Support.
Rating: 9 out of 10
September 20, 2024We use BeyondTrust Remote Support to examine users' computers, help them solve problems, and provide other types of help. We also use it to connect to remote unattended system...
BeyondTrust Remote Support sets the standard for remote support user endpoints and devices
Rating: 10 out of 10
September 11, 2024BeyondTrust's RemoteSupport tool (previously known as Bomgar) sets the industry standard for remotely supporting user endpoints and devices. Their flexibility and functionalit...
Verified user
Technician
6 years of experienceBeyondTrust Remote Support (formerly Bomgar)... The #1 remote support tool.
Rating: 10 out of 10
June 26, 2024My service area covers 11 counties in southeastern PA and NJ (USA) of company PCs (including several Macs) and servers. To be able to connect to any company device in two clic...
Michael Goldberg
Manager - Information Technology
Systems Manager
Weight Watchers of Phila., Inc.
13 years of experienceHappy Remote Support Experience!
Rating: 10 out of 10
June 22, 2024We use Remote Support for our Ops team to be to have remote access to our end user machines and servers. This allows us to remotely fix issues for users on site and remote as ...
Verified user
Administrator
5 years of experienceVery robust
Rating: 9 out of 10
May 15, 2022BeyondTrust Remote Support (also known as Bomgar) in our organization was used to resolve several support complexities that were introduced due to the recent pandemic (COVID19...
Verified user
Engineer
3 years of experienceNeed help? We're there in a flash!
Rating: 9 out of 10
July 9, 2021We use [BeyondTrust Remote Support (Legacy)] for internal support and it has made things so much easier and more seamless. From my standpoint, it's great and I don't dread hav...
Verified user
Employee
2 years of experienceBomgar now BeyondTrust is awesome and great product for all organizations!
Rating: 9 out of 10
April 9, 2021We have a ton of servers and in order to manage them properly we use [BeyondTrust Remote Support (Legacy)] remote support. It is currently used by our system teams including o...
Verified user
Manager
1 year of experienceBomgar is the Bomb!
Rating: 10 out of 10
September 24, 2020Our department recently got licenses for Bomgar from our central Office of Information Technology (OIT) and it has been extremely helpful in providing remote support to our us...
Connie Inman
Supervisor - Information Technology
Sr. IT Technologist
University of Tennessee Libraries
1 year of experienceSaved my bacon
Rating: 9 out of 10
June 24, 2020We absolutely love Bomgar, or I guess now BeyondTrust Remote Support. It makes my job possible from almost anywhere. I can support someone even riding down the road from a lap...
Jack White
Administrator - Information Technology
System Administrator
Stribling Equipment Llc
6 years of experienceBeyondTrust Remote Support - One of Our Best Purchase Decisions
Rating: 10 out of 10
December 13, 2019BeyondTrust Remote Support allows us to support our users at over 125 branch offices across the state. We use it for computer support and troubleshooting as well as one-on-one...
Verified user
Professional
12 years of experienceBeyondTrust (Bomgar) Remote Support Tool Review
Rating: 8 out of 10
December 10, 2019We use it across the organization. We are using it to replace less secure remote tools, like VNC and TeamViewer, which have been used in the company for years.
BeyondTrust Remote Support Review
Rating: 10 out of 10
October 12, 2019We are currently using BeyondTrust to remotely control 200 endpoints. With a wide variety of tools that can be used during the remote session, this is a great remote tool.
Steven Fisher
Technician - Information Technology
Systems Analyst
InVision Human Services
2 years of experienceBest in class!
Rating: 9 out of 10
October 1, 2019We use it for remote support for PC, VDI and mobile devices. It saves us time to control these devices remotely to optimize and speed up the troubleshooting processes.
Jeff Crossley
Manager - Information Technology
Network and System Manager
Goldberg & Osborne
4 years of experience
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Awards
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What is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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ShowMyPC is a web conferencing and remote administration and help / support tool from the small company of the same name in San Francisco, California.
Product Demos
Mac Endpoints - BeyondTrust Remote Support Use Case: Endpoint Jump Client Install and Feature Demo
YouTube
Cherwell CSM + Remote Support
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.
BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of their cloud deployment gives users cloud without compromise.
With BeyondTrust, users can support all of their systems over the web, even if they are behind firewalls they don't control. The vendor’s value proposition is that their solution enables support teams to reduce the amount of time spent on incident handling since it is done via one solution. Technicians can support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Additionally, they can offer support from their preferred device, even if it's an Android tablet or iPad.
BeyondTrust Remote Support Features
Remote Administration Features
- Supported: File transfer
- Supported: Instant message
- Supported: Access to sleeping/powered-off computers
- Supported: Session record
- Supported: Annotations
BeyondTrust Remote Support Integrations
BeyondTrust Remote Support Competitors
BeyondTrust Remote Support Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
GoTo Resolve, LogMeIn Rescue by GoTo, and TeamViewer are common alternatives for BeyondTrust Remote Support.
Reviewers rate Instant message highest, with a score of 9.3.
The most common users of BeyondTrust Remote Support are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(226)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Bomgar is a versatile remote support solution that is widely used by organizations in various industries. Users have reported positive experiences with Bomgar, noting its user-friendliness and responsiveness. The software enables efficient remote troubleshooting and assistance, allowing technicians to remotely administer systems and access computers without the need for in-person visits. Bomgar is utilized by IT departments and support teams to resolve issues with internal servers, workstations, and software programs. It also facilitates remote support for clients across different locations, improving ticket accuracy and reducing the need for on-site visits. The product supports multiple platforms, including Windows, Mac, Linux, Android, and iOS, making it flexible for both internal and external users. Additionally, Bomgar's chat feature allows for remote issue resolution without connecting to the user's machine, benefiting end users and students. Overall, Bomgar has proven to be a valuable tool for organizations by providing secure remote access and enhancing their ability to efficiently support their users and systems.
Users commonly recommend Bomgar for its robustness and versatility across multiple devices. They suggest using Bomgar for desktop support and remote access, as well as for easy-to-use remote support and customer service. Users also recommend trying out Bomgar's trial version and seeking feedback from experienced users to get a better understanding of the product. They praise Bomgar as a reliable and secure remote support tool with extensive experience and innovation in the field. In addition, users highly recommend Bomgar for its user-friendly interface and secure remote connections. They emphasize the importance of proper training and implementation before deploying Bomgar for remote support of user machines. Users find Bomgar particularly useful for low bandwidth connections, thanks to its directory of computers and web portal.
Furthermore, users express satisfaction with Bomgar's support features as they alleviate frustration and increase customer confidence. They appreciate its all-in-one tools for diagnostics, repairs, backups, and more. Responsive remote support is highlighted as another positive aspect of Bomgar, along with its reputation as a secure product that can be relied on. Users highly recommend Bomgar for its excellent features and expandability, citing increased staff productivity as one of the potential benefits. Comparing it to other remote support tools like GoToMeeting and TeamViewer, users believe Bomgar stands out in terms of user-friendliness and top-notch security.
BeyondTrust Remote Support is also mentioned positively as an efficient tool for addressing customer needs remotely. However, some users recommend trying other solutions before settling on BeyondTrust Remote Support. Overall, users think Bomgar is an excellent product that offers secure screen sharing, straight-to-the-point functionality, and suitability for remote access support.
Despite some concerns about high yearly maintenance costs, users still recommend Bomgar for its security features, multi-OS support, and usability for support teams in terms of screen sharing and remote administration. Additionally, users appreciate the outstanding qualities of the software in terms of performance, making it their preferred choice over other remote solutions. They advise others to take advantage of the demo and training provided by Bomgar, which adds to the positive experience of remote support and ease of use for phone remote connection and management. Users also consider the support provided during installation, setup, and customization as praise-worthy.
Reviews
(1-11 of 11)Companies can't remove reviews or game the system. Here's why
Orange you glad you tried Bomgar? I am!
Rating: 10 out of 10
July 20, 2018
BB
Vetted Review
Verified User
5 years of experience
- a remote support session super easy to make happen
Bomgar - The Game Changer
Rating: 10 out of 10
July 20, 2018
KB
Vetted Review
Verified User
3 years of experience
- Sharing files between machines doesn't get any simpler
- Moving machines around in the queues is easy enough and it's a great feature we use often
- The Bomgar button is amazing. We deploy that to other systems and if someone needs us, there is no need to call
Odd Name, Great Product
Rating: 9 out of 10
February 02, 2016
AM
Vetted Review
Verified User
4 years of experience
- Starting a remote session.
Bomgar....It should be on your Bucket List!!!
Rating: 10 out of 10
December 16, 2015
SP
Vetted Review
Verified User
6 years of experience
- Finding my jump clients
- Connecting to remote servers
- accessing from anywhere
Making our owners and users happy
Rating: 9 out of 10
June 03, 2015
LP
Vetted Review
Verified User
4 years of experience
- Remote support
- File Transfer
- Chatting with users
Bomgar Gives You Access to Nearly Any Device, From Anywhere, to Anywhere.
Rating: 10 out of 10
April 30, 2015
DS
Vetted Review
Verified User
6 years of experience
- Remote Control (even to a Windows machine where there is no client)
- Screen Sharing in both directions
- File Transfers
- Clientless Chat
- Easy transition from Clientless chat, to full client remote control and system diagnostics
Remote support done right with Bomgar!
Rating: 10 out of 10
April 08, 2015
MG
Vetted Review
Verified User
3 years of experience
- Collaborative support enables higher tier support personnel to hop in when needed to resolve issues or to provision service in first contact with user.
- Access sponsor to elevate session permission on-demand when needed
- Transfer and escalation to another support personnel when needed
Bomgar's a Rockstar
Rating: 10 out of 10
February 05, 2015
JH
Vetted Review
Verified User
3 years of experience
- Logging into a customer's system for the first time is always impressive. You can hear them getting colleagues to gather around and watch the magic happen on their screen.
- Solving a customer's problem with Bomgar in a fraction of the time with either phone support or an onsite visit (who likes rush hour traffic???) always leaves my customers with a favorable impression
Bomgar does it all, Superbly!
Rating: 10 out of 10
July 29, 2014
SW
Vetted Review
Verified User
1 year of experience
- All of the remote support functions and tools including forcing URLs, Secrecy screen, elevate a session to admin, jump points
- Upgrades are so easy
Pure Awesomeness
Rating: 10 out of 10
May 07, 2014
KM
Vetted Review
Verified User
2 years of experience
- File transfers
- Presentations
- Rep invite
- Canned scripts