BeyondTrust Remote Support

BeyondTrust Remote Support
Formerly Bomgar

Score 8.5 out of 10
BeyondTrust Remote Support

Overview

What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.

BeyondTrust offers deployment options that can fit a company’s business...

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Recent Reviews

Very robust

9 out of 10
May 15, 2022
BeyondTrust Remote Support (also known as Bomgar) in our organization was used to resolve several support complexities that were …
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Saved my bacon

9 out of 10
June 24, 2020
We absolutely love Bomgar, or I guess now BeyondTrust Remote Support. It makes my job possible from almost anywhere. I can support someone …
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Best in class!

9 out of 10
October 01, 2019
We use it for remote support for PC, VDI and mobile devices. It saves us time to control these devices remotely to optimize and speed up …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (47)
    9.6
    96%
  • Over-the-Internet remote session (47)
    9.6
    96%
  • Instant message (45)
    9.5
    95%
  • File transfer (44)
    9.3
    93%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Remote Access Plus is a secure and comprehensive enterprise troubleshooting solution that helps system administrators and IT help desk technicians to remotely resolve troubleshooting requests. The vendor says this solution provides powerful remote desktop sharing, over 12 diagnostic tools, wake on…

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

9.4Avg 8.3
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Product Details

What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.

BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of their cloud deployment gives users cloud without compromise.

With BeyondTrust, users can support all of their systems over the web, even if they are behind firewalls they don't control. The vendor’s value proposition is that their solution enables support teams to reduce the amount of time spent on incident handling since it is done via one solution. Technicians can support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Additionally, they can offer support from their preferred device, even if it's an Android tablet or iPad.

BeyondTrust Remote Support Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

BeyondTrust Remote Support Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

GoTo Resolve, Rescue, and TeamViewer are common alternatives for BeyondTrust Remote Support.

Reviewers rate Access to sleeping/powered-off computers and Initiate remote control from mobile and Centralized management dashboard highest, with a score of 9.8.

The most common users of BeyondTrust Remote Support are from Enterprises (1,001+ employees).
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Comparisons

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Reviews

(1-11 of 11)
Companies can't remove reviews or game the system. Here's why
Kevin Baldwin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Sharing files between machines doesn't get any simpler
  • Moving machines around in the queues is easy enough and it's a great feature we use often
  • The Bomgar button is amazing. We deploy that to other systems and if someone needs us, there is no need to call
D. SKye Hodges | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Remote Control (even to a Windows machine where there is no client)
  • Screen Sharing in both directions
  • File Transfers
  • Clientless Chat
  • Easy transition from Clientless chat, to full client remote control and system diagnostics
Score 10 out of 10
Vetted Review
Verified User
  • Collaborative support enables higher tier support personnel to hop in when needed to resolve issues or to provision service in first contact with user.
  • Access sponsor to elevate session permission on-demand when needed
  • Transfer and escalation to another support personnel when needed
February 05, 2015

Bomgar's a Rockstar

Joe House | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Logging into a customer's system for the first time is always impressive. You can hear them getting colleagues to gather around and watch the magic happen on their screen.
  • Solving a customer's problem with Bomgar in a fraction of the time with either phone support or an onsite visit (who likes rush hour traffic???) always leaves my customers with a favorable impression
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