BeyondTrust Remote Support
Rating: 10 out of 10
March 27, 2019
BS
Vetted Review
Verified User
5 years of experience
- None that I have used, other than the basic features.
Overview
What is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.BeyondTrust offers deployment options that can fit a company’s business needs.…
Learn from top reviewers
Beyond trust user from last 4 year.
Rating: 8 out of 10
September 30, 2024We are using BeyondTrust to support internal and external customers remotely.
BeyondTrust - Bomgar is #1
Rating: 10 out of 10
September 20, 2024BeyondTrust Remote Support, known as Bomgar, has been a money-saving lifesaver over the past 12 years. It pays for itself every week, reducing on-site visits to minimal physic...
Verified user
Manager
12 years of experienceBeyondTrust Remote Support.
Rating: 9 out of 10
September 20, 2024We use BeyondTrust Remote Support to examine users' computers, help them solve problems, and provide other types of help. We also use it to connect to remote unattended system...
BeyondTrust Remote Support sets the standard for remote support user endpoints and devices
Rating: 10 out of 10
September 11, 2024BeyondTrust's RemoteSupport tool (previously known as Bomgar) sets the industry standard for remotely supporting user endpoints and devices. Their flexibility and functionalit...
Verified user
Technician
6 years of experienceBeyondTrust Remote Support (formerly Bomgar)... The #1 remote support tool.
Rating: 10 out of 10
June 26, 2024My service area covers 11 counties in southeastern PA and NJ (USA) of company PCs (including several Macs) and servers. To be able to connect to any company device in two clic...
Michael Goldberg
Manager - Information Technology
Systems Manager
Weight Watchers of Phila., Inc.
13 years of experience
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Pricing
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What is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Mac Endpoints - BeyondTrust Remote Support Use Case: Endpoint Jump Client Install and Feature Demo
YouTube
Cherwell CSM + Remote Support
YouTube
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.
BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of their cloud deployment gives users cloud without compromise.
With BeyondTrust, users can support all of their systems over the web, even if they are behind firewalls they don't control. The vendor’s value proposition is that their solution enables support teams to reduce the amount of time spent on incident handling since it is done via one solution. Technicians can support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Additionally, they can offer support from their preferred device, even if it's an Android tablet or iPad.
BeyondTrust Remote Support Features
Remote Administration Features
- Supported: File transfer
- Supported: Instant message
- Supported: Access to sleeping/powered-off computers
- Supported: Session record
- Supported: Annotations
BeyondTrust Remote Support Integrations
BeyondTrust Remote Support Competitors
BeyondTrust Remote Support Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
GoTo Resolve, LogMeIn Rescue by GoTo, and TeamViewer are common alternatives for BeyondTrust Remote Support.
Reviewers rate Instant message highest, with a score of 9.3.
The most common users of BeyondTrust Remote Support are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews From Top Reviewers
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Bomgar - The Game Changer
Rating: 10 out of 10
July 20, 2018
KB
Vetted Review
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3 years of experience
- I want to see all departments have access to Bomgar so if a student is in need of financial support, we send them to the financial aid queue or if they are in need of counseling, then they go to the counselors.
Orange you glad you tried Bomgar? I am!
Rating: 10 out of 10
July 20, 2018
BB
Vetted Review
Verified User
5 years of experience
- i would like to see it used by some others in the organization
Odd Name, Great Product
Rating: 9 out of 10
February 02, 2016
AM
Vetted Review
Verified User
4 years of experience
- Canned scripts for common support request
Bomgar....It should be on your Bucket List!!!
Rating: 10 out of 10
December 16, 2015
SP
Vetted Review
Verified User
6 years of experience
- PAM is in the future of our company so our vendors can access specific systems without using up a rep license