BeyondTrust Remote Support

Formerly Bomgar

Quality and performance of screen sharing capability.

Securely exchange files with remote computer without having to use email or FTP.

Ability for administrator to communicate via instant message with remote user.

Establish secure remote connection via Smart Card authentication and Smart Card logon.

Remote access and troubleshooting of out-of-band computers.

Establish secure remote connection with computers outside the network firewall.

Mobile application for remote controlling computers from mobile device (iOS, Android)

Server reboot, start/stop services & processes, clear logs, manage disks, shares, etc. without having to initiate remote control.

Remotely unlock user accounts, reset passwords, manage Organizational Units, edit Group Policy, etc.

Dashboard to facilitate management of users, permissions, licenses etc.

Ability to record session for training purposes.

Ability to markup and highlight end user’s screen to provide visual clues or to highlight areas.

Monitor CPU usage, memory utilization to proactively address issues. Receive alerts indicating attention needed.

Ability to remotely connect to multiple operating systems (Windows®, Mac OS® and Linux®).