BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) Reviews

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Anna de la Garza | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
It is a remote all in one support easy but secure support tool from systems to mobiles for different platform (Windows, Mac, IOS, Android, and much more)

Allows you to perform basic tasks to advanced troubleshooting and diagnostics it by far the best remote tool i have used. Not to mention the presentation mode which allows you to perform one-on-one training even application training.
D. SKye Hodges | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Well, the Bomgar box does need to be place in a location where it is accessible via the internet, so either Outside the Firewall, or inside a DMZ (or inside the firewall with the appropriate port forwarding). User Authentication can be done in many ways, we chose LDAP (I believe you can use Active Directory, Radius, Local Authentication, and a few others). We setup our customer facing portal to allow for "click-to-chat" so we didn't need to install the full remote-support client on a customer machine unless we needed to perform full remote control and diagnostics. We initially set it up to install the full client, (I don't remember if click-to-chat was an option back then or not), but as soon as we figured out how easy it was to support customers starting out in just chat mode, we have a LOT of happy customers now (Since reaching a person on chat is so quick and painless, and then later a customer can install the full client, only if he/she needs to).

BeyondTrust Remote Support (Legacy) Scorecard Summary

Feature Scorecard Summary

Remote Administration (14)
Screen sharing (47)
File transfer (44)
Instant message (45)
Secure remote access with Smart Card authentication (11)
Access to sleeping/powered-off computers (26)
Over-the-Internet remote session (47)
Initiate remote control from mobile (33)
Remote management of servers & workstations (34)
Remote Active Directory® management (18)
Centralized management dashboard (26)
Session record (39)
Annotations (31)
Monitoring and Alerts (23)
Multi-platform remote control (35)

What is BeyondTrust Remote Support (Legacy)?

BeyondTrust says it helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.

BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of their cloud deployment gives users cloud without compromise.

With BeyondTrust, users can support all of their systems over the web, even if they are behind firewalls they don't control. The vendor’s value proposition is that their solution enables support teams to reduce the amount of time spent on incident handling since it is done via one solution. Technicians can support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Additionally, they can offer support from their preferred device, even if it's an Android tablet or iPad.

BeyondTrust Remote Support (Legacy) Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

BeyondTrust Remote Support (Legacy) Competitors

BeyondTrust Remote Support (Legacy) Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Bomgar Connect$49/mo per license

BeyondTrust Remote Support (Legacy) Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry

Frequently Asked Questions

What is BeyondTrust Remote Support (Legacy)'s best feature?

Reviewers rate Screen sharing and Over-the-Internet remote session and Remote management of servers & workstations highest, with a score of 9.6.

Who uses BeyondTrust Remote Support (Legacy)?

The most common users of BeyondTrust Remote Support (Legacy) are from Enterprises and the Information Technology & Services industry.