BeyondTrust Remote Support (formerly Bomgar) Reviews

<a href='' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
183 Ratings
<a href='' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Do you work for this company? Manage this listing

TrustRadius Top Rated for 2019

Overall Rating

Reviewer's Company Size

Last Updated

By Topic




Job Type


Filtered By:

Reviews (1-13 of 13)

Anna de la Garza | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source


It is a remote all in one support easy but secure support tool from systems to mobiles for different platform (Windows, Mac, IOS, Android, and much more)

Allows you to perform basic tasks to advanced troubleshooting and diagnostics it by far the best remote tool i have used. Not to mention the presentation mode which allows you to perform one-on-one training even application training.
Read Anna de la Garza's full review
Lew Pollock | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source


Some of the implementation tasks we needed Bomgar support to assist with. However, once they showed us what we were missing, the rest of the implementation went smoothly. Their support team is very good.
Read Lew Pollock's full review
D. SKye Hodges | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source


Well, the Bomgar box does need to be place in a location where it is accessible via the internet, so either Outside the Firewall, or inside a DMZ (or inside the firewall with the appropriate port forwarding). User Authentication can be done in many ways, we chose LDAP (I believe you can use Active Directory, Radius, Local Authentication, and a few others). We setup our customer facing portal to allow for "click-to-chat" so we didn't need to install the full remote-support client on a customer machine unless we needed to perform full remote control and diagnostics. We initially set it up to install the full client, (I don't remember if click-to-chat was an option back then or not), but as soon as we figured out how easy it was to support customers starting out in just chat mode, we have a LOT of happy customers now (Since reaching a person on chat is so quick and painless, and then later a customer can install the full client, only if he/she needs to).
Read D. SKye Hodges's full review
Peter Jurhs | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source


It was easy to get going. You have to pick your features to enable disable and then configure any customizations for the enabled features. It could not be easier to get started. The number of options can be a bit overwhelming at first.
Read Peter Jurhs's full review

Feature Scorecard Summary

Screen sharing (42)
File transfer (40)
Instant message (40)
Secure remote access with Smart Card authentication (10)
Access to sleeping/powered-off computers (24)
Over-the-Internet remote session (42)
Initiate remote control from mobile (30)
Remote management of servers & workstations (31)
Remote Active Directory® management (15)
Centralized management dashboard (23)
Session record (35)
Annotations (28)
Monitoring and Alerts (21)
Multi-platform remote control (31)

About BeyondTrust Remote Support (formerly Bomgar)

BeyondTrust says it helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.

BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of their cloud deployment gives users cloud without compromise.

With BeyondTrust, users can support all of their systems over the web, even if they are behind firewalls they don't control. The vendor’s value proposition is that their solution enables support teams to reduce the amount of time spent on incident handling since it is done via one solution. Technicians can support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Additionally, they can offer support from their preferred device, even if it's an Android tablet or iPad.

Categories:  Remote Desktop

BeyondTrust Remote Support (formerly Bomgar) Features

Remote Administration Features
Has featureScreen sharing
Has featureFile transfer
Has featureInstant message
Has featureSecure remote access with Smart Card authentication
Has featureAccess to sleeping/powered-off computers
Has featureOver-the-Internet remote session
Has featureInitiate remote control from mobile
Has featureRemote management of servers & workstations
Has featureRemote Active Directory® management
Has featureCentralized management dashboard
Has featureSession record
Has featureAnnotations
Has featureMonitoring and Alerts
Has featureMulti-platform remote control

BeyondTrust Remote Support (formerly Bomgar) Competitors


  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Bomgar Connect$49/mo per license

BeyondTrust Remote Support (formerly Bomgar) Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Blackberry