BeyondTrust Remote Support (formerly Bomgar) Reviews

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183 Ratings
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Score 8.3 out of 100

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D. SKye Hodges | TrustRadius Reviewer
Score 10 out of 10
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In-Person Training

we didn't have in-person training because their online training was so overwhelmingly well done. Start by looking at the docs: if that alone doesn't answer all your questions, there will be a window that pops up asking if you would like to chat with a sales representative, or a support engineer. Either of them can answer all of your questions as easily as if they were standing there with you, or talking to you on the phone, it is truly the power of Bomgar!
Read D. SKye Hodges's full review

Feature Scorecard Summary

Screen sharing (42)
File transfer (40)
Instant message (40)
Secure remote access with Smart Card authentication (10)
Access to sleeping/powered-off computers (24)
Over-the-Internet remote session (42)
Initiate remote control from mobile (30)
Remote management of servers & workstations (31)
Remote Active Directory® management (15)
Centralized management dashboard (23)
Session record (35)
Annotations (28)
Monitoring and Alerts (21)
Multi-platform remote control (31)

About BeyondTrust Remote Support (formerly Bomgar)

BeyondTrust says it helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.

BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of their cloud deployment gives users cloud without compromise.

With BeyondTrust, users can support all of their systems over the web, even if they are behind firewalls they don't control. The vendor’s value proposition is that their solution enables support teams to reduce the amount of time spent on incident handling since it is done via one solution. Technicians can support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Additionally, they can offer support from their preferred device, even if it's an Android tablet or iPad.

Categories:  Remote Desktop

BeyondTrust Remote Support (formerly Bomgar) Features

Remote Administration Features
Has featureScreen sharing
Has featureFile transfer
Has featureInstant message
Has featureSecure remote access with Smart Card authentication
Has featureAccess to sleeping/powered-off computers
Has featureOver-the-Internet remote session
Has featureInitiate remote control from mobile
Has featureRemote management of servers & workstations
Has featureRemote Active Directory® management
Has featureCentralized management dashboard
Has featureSession record
Has featureAnnotations
Has featureMonitoring and Alerts
Has featureMulti-platform remote control

BeyondTrust Remote Support (formerly Bomgar) Competitors


  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Bomgar Connect$49/mo per license

BeyondTrust Remote Support (formerly Bomgar) Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:Apple iOS, Android, Blackberry