BeyondTrust Remote SupportFormerly Bomgar
Overview
What is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.
BeyondTrust offers deployment options that can fit a company’s business...
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Popular Features
View all 14 features- Screen sharing (47)9.696%
- Over-the-Internet remote session (47)9.696%
- Instant message (45)9.595%
- File transfer (44)9.393%
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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What is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.
BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of their cloud deployment gives users cloud without compromise.
With BeyondTrust, users can support all of their systems over the web, even if they are behind firewalls they don't control. The vendor’s value proposition is that their solution enables support teams to reduce the amount of time spent on incident handling since it is done via one solution. Technicians can support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Additionally, they can offer support from their preferred device, even if it's an Android tablet or iPad.
BeyondTrust Remote Support Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
BeyondTrust Remote Support Integrations
BeyondTrust Remote Support Competitors
BeyondTrust Remote Support Technical Details
Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Windows, Linux, Mac |
Mobile Application | Apple iOS, Android |
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BeyondTrust Remote Support
- We use it as our main remote support.
Orange you glad you tried Bomgar? I am!
- ne deep support staff so i use it for everything that has an OS and needs support
Bomgar - The Game Changer
- We never imagined we would be able to offer support to students. Bomgar has made that happen
- We have always had issues with outside vendors using anything and everything to connect to our network. Now they all use Bomgar through an Embassy account and everything is monitored
Odd Name, Great Product
- We provide remote training to our customers
- Was able to remotely uninstall a bad Windows update far easier than being at the computer
Bomgar....It should be on your Bucket List!!!
- I have upgraded desktops to Windows 10 via Bomgar
- I also have been using Bomgar rep console to manage my PAM evaluations
Bomgar in Higher Ed
- We can provide support from tablets and smartphones, so we aren't tied to a specific computer or location.
- We have used the Rep Invite feature to allow short-term vendor access to selected systems.
- Working from home and accessing internal machines.
- Being able to demo at a customer site and access an internal network machine (this is a better solution than virtualizing)
- collaboration: Multiple engineers being able to work on a problem together
Remote support done right with Bomgar!
- Record how-to sessions for on-demand viewing
- Integrated our home-grown service desk ticketing system with Bomgar, tying recorded sessions with service tickets for future reference and training
- Automatically running macros that require a user to be logged in at the console level
Bomgar does it all, Superbly!
- Manage wallboard by installing Jumpoints
- Investigating managing audio visual equipment
Bomgar - The way the world is today
- Remotely monitor camera systems
- Remotely service and support buisness customers
Pure Awesomeness
- Printer support.
- Projector support and repair. This does require using Bomgar in-conjunction with video conferencing.
- File recovery.