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BeyondTrust Remote Support

BeyondTrust Remote Support
Formerly Bomgar

Overview

What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.BeyondTrust offers deployment options that can fit a company’s business needs.…

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Pricing

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What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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ShowMyPC is a web conferencing and remote administration and help / support tool from the small company of the same name in San Francisco, California.

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Product Demos

Mac Endpoints - BeyondTrust Remote Support Use Case: Endpoint Jump Client Install and Feature Demo

YouTube

Cherwell CSM + Remote Support

YouTube
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

9.2
Avg 8.9
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Product Details

What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.

BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of their cloud deployment gives users cloud without compromise.

With BeyondTrust, users can support all of their systems over the web, even if they are behind firewalls they don't control. The vendor’s value proposition is that their solution enables support teams to reduce the amount of time spent on incident handling since it is done via one solution. Technicians can support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Additionally, they can offer support from their preferred device, even if it's an Android tablet or iPad.

BeyondTrust Remote Support Features

Remote Administration Features

  • Supported: File transfer
  • Supported: Instant message
  • Supported: Access to sleeping/powered-off computers
  • Supported: Session record
  • Supported: Annotations

BeyondTrust Remote Support Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

LogMeIn Resolve, LogMeIn Rescue, and TeamViewer are common alternatives for BeyondTrust Remote Support.

Reviewers rate Instant message highest, with a score of 9.3.

The most common users of BeyondTrust Remote Support are from Enterprises (1,001+ employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 12)

Bomgar - The Game Changer

Rating: 10 out of 10
July 20, 2018
KB
Vetted Review
Verified User
BeyondTrust Remote Support
3 years of experience
  • We never imagined we would be able to offer support to students. Bomgar has made that happen
  • We have always had issues with outside vendors using anything and everything to connect to our network. Now they all use Bomgar through an Embassy account and everything is monitored

Orange you glad you tried Bomgar? I am!

Rating: 10 out of 10
July 20, 2018
BB
Vetted Review
Verified User
BeyondTrust Remote Support
5 years of experience
  • ne deep support staff so i use it for everything that has an OS and needs support

Odd Name, Great Product

Rating: 9 out of 10
February 02, 2016
AM
Vetted Review
Verified User
BeyondTrust Remote Support
4 years of experience
  • We provide remote training to our customers
  • Was able to remotely uninstall a bad Windows update far easier than being at the computer
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