BeyondTrust Remote Support

BeyondTrust Remote Support
Formerly Bomgar

Score 8.5 out of 10
BeyondTrust Remote Support

Overview

What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.

BeyondTrust offers deployment options that can fit a company’s business...

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Recent Reviews

Very robust

9 out of 10
May 15, 2022
BeyondTrust Remote Support (also known as Bomgar) in our organization was used to resolve several support complexities that were …
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Saved my bacon

9 out of 10
June 24, 2020
We absolutely love Bomgar, or I guess now BeyondTrust Remote Support. It makes my job possible from almost anywhere. I can support someone …
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Best in class!

9 out of 10
October 01, 2019
We use it for remote support for PC, VDI and mobile devices. It saves us time to control these devices remotely to optimize and speed up …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (47)
    9.6
    96%
  • Over-the-Internet remote session (47)
    9.6
    96%
  • Instant message (45)
    9.5
    95%
  • File transfer (44)
    9.3
    93%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Remote Access Plus is a secure and comprehensive enterprise troubleshooting solution that helps system administrators and IT help desk technicians to remotely resolve troubleshooting requests. The vendor says this solution provides powerful remote desktop sharing, over 12 diagnostic tools, wake on…

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

9.4Avg 8.3
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Product Details

What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.

BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of their cloud deployment gives users cloud without compromise.

With BeyondTrust, users can support all of their systems over the web, even if they are behind firewalls they don't control. The vendor’s value proposition is that their solution enables support teams to reduce the amount of time spent on incident handling since it is done via one solution. Technicians can support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Additionally, they can offer support from their preferred device, even if it's an Android tablet or iPad.

BeyondTrust Remote Support Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

BeyondTrust Remote Support Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

GoTo Resolve, Rescue, and TeamViewer are common alternatives for BeyondTrust Remote Support.

Reviewers rate Access to sleeping/powered-off computers and Initiate remote control from mobile and Centralized management dashboard highest, with a score of 9.8.

The most common users of BeyondTrust Remote Support are from Enterprises (1,001+ employees).
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Comparisons

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Reviews

(1-25 of 63)
Companies can't remove reviews or game the system. Here's why
August 05, 2019

Rockin IT with Bomgar

J. D. Steiger | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
I actually use Bomgar in a much more limited capacity as an ITSM administrator. I now only use it to look at the end users' desktop when they are having issues with ServiceNow, and even then only if Tier 1 and 2 technicians are unable to help the caller. The product is still very effective just as it was when I started using it 3 years ago.
Kevin Baldwin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We have many reasons to keep our Bomgar. Security is one of the biggest reasons. Not only is Bomgar one of the most secure means to connect remotely, it also records everything you do so there is no question as to what is going on or who is doing it. If an end user has a complaint, you have the tools to validate which party did what and when.
Travis Gordon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We're so happy with the current, and ever growing, feature set that Bomgar provides, I couldn't imagine any other company would be able to provide the personal support and a product that would match what I have seen over the past two years.
Cam Philbeck | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We have been using Bomgar for approximately 7 years. Each year we find more ways that it improves our level of support. It is a product that we consider crucial to our business. Bomgar's sales and support staff has always been extremely friendly and helpful with the few issues we have encounter over the years.
June 03, 2015

Bomgar in Higher Ed

Edward Gray | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We are extremely happy with our experiences, both with the application and the vendor support. The applications functionality and feature set are great. The vendor support has been excellent, far beyond many of the other vendors we engage. We also like the future flexibility by many of the features that we have not yet implemented.
D. SKye Hodges | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Besides the fact that Bomgar runs across multiple platforms, operating systems, and devices. We love working with Bomgar, they are continuously innovating and improving their product, they are always thinking of new features to add that improve our ability to support our customers, internally and externally. Bomgar allows us the greatest flexibility between a small chat client, and a full remote control package. The licensing is concurrent, and we staff 24 hours, so we don't need to buy a license for each login, we only need to buy a license for "number of seats" we are very happy with the pricing, maintenance, and support that we receive from Bomgar, and definitely will continue to renew them year after year after year.
Michael Pickens | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We've had a solid relationship with Bomgar over the years and are happy with their products. A competitor would have to have some pretty outstanding, proprietary innovations to woo us at this point.
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