BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) Reviews

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Reviews
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August 05, 2019

Rockin IT with Bomgar

J. D. Steiger | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
I actually use Bomgar in a much more limited capacity as an ITSM administrator. I now only use it to look at the end users' desktop when they are having issues with ServiceNow, and even then only if Tier 1 and 2 technicians are unable to help the caller. The product is still very effective just as it was when I started using it 3 years ago.
Kevin Baldwin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have many reasons to keep our Bomgar. Security is one of the biggest reasons. Not only is Bomgar one of the most secure means to connect remotely, it also records everything you do so there is no question as to what is going on or who is doing it. If an end user has a complaint, you have the tools to validate which party did what and when.
Cam Philbeck | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have been using Bomgar for approximately 7 years. Each year we find more ways that it improves our level of support. It is a product that we consider crucial to our business. Bomgar's sales and support staff has always been extremely friendly and helpful with the few issues we have encounter over the years.
June 03, 2015

Bomgar in Higher Ed

Edward Gray | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are extremely happy with our experiences, both with the application and the vendor support. The applications functionality and feature set are great. The vendor support has been excellent, far beyond many of the other vendors we engage. We also like the future flexibility by many of the features that we have not yet implemented.
D. SKye Hodges | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Besides the fact that Bomgar runs across multiple platforms, operating systems, and devices. We love working with Bomgar, they are continuously innovating and improving their product, they are always thinking of new features to add that improve our ability to support our customers, internally and externally. Bomgar allows us the greatest flexibility between a small chat client, and a full remote control package. The licensing is concurrent, and we staff 24 hours, so we don't need to buy a license for each login, we only need to buy a license for "number of seats" we are very happy with the pricing, maintenance, and support that we receive from Bomgar, and definitely will continue to renew them year after year after year.
Jason Thomas | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We have renewed and will continue to renew. Bomgar continues to add value to the system with frequent updates and the ability to quickly "jump" into the system gives my support staff an edge on quickly fixing issues and getting our clinical staff back to work. I have had zero problems out of the appliance, it has only been a net positive to my company since we started using it.
Michael Pickens | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We've had a solid relationship with Bomgar over the years and are happy with their products. A competitor would have to have some pretty outstanding, proprietary innovations to woo us at this point.

BeyondTrust Remote Support (Legacy) Scorecard Summary

Feature Scorecard Summary

Remote Administration (14)
88%
8.8
Screen sharing (47)
96%
9.6
File transfer (44)
86%
8.6
Instant message (45)
76%
7.6
Secure remote access with Smart Card authentication (11)
90%
9.0
Access to sleeping/powered-off computers (26)
75%
7.5
Over-the-Internet remote session (47)
96%
9.6
Initiate remote control from mobile (33)
85%
8.5
Remote management of servers & workstations (34)
96%
9.6
Remote Active Directory® management (18)
93%
9.3
Centralized management dashboard (26)
92%
9.2
Session record (39)
91%
9.1
Annotations (31)
93%
9.3
Monitoring and Alerts (23)
89%
8.9
Multi-platform remote control (35)
78%
7.8

What is BeyondTrust Remote Support (Legacy)?

BeyondTrust says it helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.

BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of their cloud deployment gives users cloud without compromise.

With BeyondTrust, users can support all of their systems over the web, even if they are behind firewalls they don't control. The vendor’s value proposition is that their solution enables support teams to reduce the amount of time spent on incident handling since it is done via one solution. Technicians can support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Additionally, they can offer support from their preferred device, even if it's an Android tablet or iPad.

BeyondTrust Remote Support (Legacy) Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

BeyondTrust Remote Support (Legacy) Competitors

BeyondTrust Remote Support (Legacy) Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Bomgar Connect$49/mo per license

BeyondTrust Remote Support (Legacy) Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry

Frequently Asked Questions

What is BeyondTrust Remote Support (Legacy)'s best feature?

Reviewers rate Screen sharing and Over-the-Internet remote session and Remote management of servers & workstations highest, with a score of 9.6.

Who uses BeyondTrust Remote Support (Legacy)?

The most common users of BeyondTrust Remote Support (Legacy) are from Enterprises and the Information Technology & Services industry.