BeyondTrust Remote Support

BeyondTrust Remote Support
Formerly Bomgar

Score 8.4 out of 10
BeyondTrust Remote Support

Overview

What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.

BeyondTrust offers deployment options that can fit a company’s business...

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Recent Reviews

Very robust

9 out of 10
May 15, 2022
BeyondTrust Remote Support (also known as Bomgar) in our organization was used to resolve several support complexities that were …
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Saved my bacon

9 out of 10
June 24, 2020
We absolutely love Bomgar, or I guess now BeyondTrust Remote Support. It makes my job possible from almost anywhere. I can support someone …
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Best in class!

9 out of 10
October 01, 2019
We use it for remote support for PC, VDI and mobile devices. It saves us time to control these devices remotely to optimize and speed up …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (47)
    9.6
    96%
  • Over-the-Internet remote session (47)
    9.6
    96%
  • Instant message (45)
    9.5
    95%
  • File transfer (44)
    9.3
    93%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is FixMe.IT?

FixMe.IT is a cost-effective remote support application that is designed to enable instant, secure, and trouble-free connections between remote computers anywhere in the world. The vendor's value proposition is that with FixMe.IT, support teams can quickly and securely view, diagnose, and resolve…

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

9.4Avg 8.3
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Product Details

What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.

BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of their cloud deployment gives users cloud without compromise.

With BeyondTrust, users can support all of their systems over the web, even if they are behind firewalls they don't control. The vendor’s value proposition is that their solution enables support teams to reduce the amount of time spent on incident handling since it is done via one solution. Technicians can support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Additionally, they can offer support from their preferred device, even if it's an Android tablet or iPad.

BeyondTrust Remote Support Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

BeyondTrust Remote Support Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

GoTo Resolve, Rescue, and TeamViewer are common alternatives for BeyondTrust Remote Support.

Reviewers rate Access to sleeping/powered-off computers and Initiate remote control from mobile and Centralized management dashboard highest, with a score of 9.8.

The most common users of BeyondTrust Remote Support are from Enterprises (1,001+ employees).
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Comparisons

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Reviews

(1-25 of 105)
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September 24, 2020

Bomgar is the Bomb!

Score 10 out of 10
Vetted Review
Verified User
  • We purchased licenses from our central OIT and it has enabled us to provide full support while working remotely.
  • We have a number of users who have less technical knowledge and even those users have been able to connect with us and get support easily.
Score 7 out of 10
Vetted Review
Verified User
  • Bomgar allows us to connect to users remotely and troubleshoot basic issues so that the onsite teams can focus on more complex issues.
  • Bomgar sometimes has issues where updates are concerned and prevents us from connecting to users if our version is not up to date. We have has a few issues where when trying to update the software we got errors saying we could not update or that we had the latest version(despite the error message saying we had to update).
  • Bomgar allows us to access users computers even when they reboot the machine This is helpful for situations where we need to log in using an administrative account.
Score 9 out of 10
Vetted Review
Verified User
  • The best features for remote support is the "directory" listing of all your computers that have the jump client loaded (online and offline computers).
  • You can support people on personal computers via the web interface portal without the need for the agent software to be pre-installed.
  • Bomgar allows other programs to run in the background while also running the program itself.
Score 10 out of 10
Vetted Review
Verified User
  • Customers are satisfied that they can be assisted remotely quickly and easily
  • We are resolving more ussues remotely through Bomgar when clients call in
  • More departments now want to buy licenses on our Bomgar instance
Kendall Pegg | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
  • Support personnel are now able to provide remote assistance to customers for systems that are not on our network. It has been a godsend.
  • We were able to eliminate security issues by replacing the old remote control software that was limited to local users only.
Hunter Rice | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
  • Bomgar Remote Support Software has improved our response time to issues and increased our overall level of support across the different departments we support. It is convenient for both the technician and the end user when trying to resolve issues quickly.
Score 10 out of 10
Vetted Review
Verified User
  • I have been able to better serve my clients and in a more timely fashion
  • As a department of one I support critical data and services and all the machine that information touches so Bomgar has given me that ability in one easy package
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