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BeyondTrust Remote Support

BeyondTrust Remote Support
Formerly Bomgar

Overview

What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.BeyondTrust offers deployment options that can fit a company’s business needs.…

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Pricing

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What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Mac Endpoints - BeyondTrust Remote Support Use Case: Endpoint Jump Client Install and Feature Demo

YouTube

Cherwell CSM + Remote Support

YouTube
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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

9.2
Avg 8.8
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Product Details

What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.

BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of their cloud deployment gives users cloud without compromise.

With BeyondTrust, users can support all of their systems over the web, even if they are behind firewalls they don't control. The vendor’s value proposition is that their solution enables support teams to reduce the amount of time spent on incident handling since it is done via one solution. Technicians can support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Additionally, they can offer support from their preferred device, even if it's an Android tablet or iPad.

BeyondTrust Remote Support Features

Remote Administration Features

  • Supported: File transfer
  • Supported: Instant message
  • Supported: Access to sleeping/powered-off computers
  • Supported: Session record
  • Supported: Annotations

BeyondTrust Remote Support Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

LogMeIn Resolve, LogMeIn Rescue, and TeamViewer are common alternatives for BeyondTrust Remote Support.

Reviewers rate Instant message highest, with a score of 9.3.

The most common users of BeyondTrust Remote Support are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 111)

You cannot go wrong with BeyondTrust Remote Support

Rating: 10 out of 10
April 26, 2025
RC
Vetted Review
Verified User
BeyondTrust Remote Support
2 years of experience
  • this software has provided a positive impact because you dont have to be an expert to get started
  • With the ability to use the sofware for collaboration, we've been able to retire one of our old collab softwares saving us money

BeyondTrust Remote Support sets the standard for remote support user endpoints and devices

Rating: 10 out of 10
September 11, 2024
Vetted Review
Verified User
BeyondTrust Remote Support
6 years of experience
  • RemoteSupport saves $1000s over the year in speeding up tasks and reducing time depleted from end users
  • BeyondTrust doesn't wait 24 hours between responses if you have a ticket open and they're not afraid to connect and look at the issue directly

BeyondTrust - Bomgar is #1

Rating: 10 out of 10
September 20, 2024
Vetted Review
Verified User
BeyondTrust Remote Support
12 years of experience
  • Each on-site visit would easily take 1 - 3 hours, including travel, vs. maybe 5 minutes using Bomgar.
  • Thanks to a Microsoft update, over 70 PCs in 11 counties needed emergency printer updates. I did it all from my desk, with multiple screens and PCs running simultaneously.
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