Very robust
BeyondTrust Remote Support (also known as Bomgar) in our organization was used to resolve several support complexities that were …
BeyondTrust Remote SupportFormerly Bomgar
BeyondTrust Remote Support
BeyondTrust Remote Support
Overview
What is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.
BeyondTrust offers deployment options that can fit a company’s business...
Recent Reviews
Awards
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Top Rated
2020
Popular Features
View all 14 features- Screen sharing (47)9.696%
- Over-the-Internet remote session (47)9.696%
- Instant message (45)9.595%
- File transfer (44)9.393%
Reviewer Pros & Cons
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Pricing
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What is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The…
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- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
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Product Details
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- Competitors
- Tech Details
- FAQs
What is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.
BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of their cloud deployment gives users cloud without compromise.
With BeyondTrust, users can support all of their systems over the web, even if they are behind firewalls they don't control. The vendor’s value proposition is that their solution enables support teams to reduce the amount of time spent on incident handling since it is done via one solution. Technicians can support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Additionally, they can offer support from their preferred device, even if it's an Android tablet or iPad.
BeyondTrust Remote Support Features
Remote Administration Features
- Supported: Screen sharing
- Supported: File transfer
- Supported: Instant message
- Supported: Secure remote access with Smart Card authentication
- Supported: Access to sleeping/powered-off computers
- Supported: Over-the-Internet remote session
- Supported: Initiate remote control from mobile
- Supported: Remote management of servers & workstations
- Supported: Remote Active Directory® management
- Supported: Centralized management dashboard
- Supported: Session record
- Supported: Annotations
- Supported: Monitoring and Alerts
- Supported: Multi-platform remote control
BeyondTrust Remote Support Integrations
BeyondTrust Remote Support Competitors
BeyondTrust Remote Support Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Linux, Mac |
| Mobile Application | Apple iOS, Android |
Frequently Asked Questions
Reviewers rate Access to sleeping/powered-off computers and Initiate remote control from mobile and Centralized management dashboard highest, with a score of 9.8.
The most common users of BeyondTrust Remote Support are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(203)
Attribute Ratings
Reviews
(1-25 of 105)- Popular Filters
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May 15, 2022
Very robust
- Less time required to resolve incidents
- Quick no fuss remote access to an endpoint
- Frictionless experience for our support staff
July 09, 2021
Need help? We're there in a flash!
- This tool allows easy access to client systems
- We're able to quickly and efficiently offer support
- This tool doesn't require a major download or anything and is easy for our customers
- Better management of users, less headache and overheard
- Security of applications and insfrastructure
- They are more than remote access and I see their role increasing and the tools too.
September 24, 2020
Bomgar is the Bomb!
- We purchased licenses from our central OIT and it has enabled us to provide full support while working remotely.
- We have a number of users who have less technical knowledge and even those users have been able to connect with us and get support easily.
June 24, 2020
Saved my bacon
Score 9 out of 10
Vetted Review
Verified User
- It saved my job when the CEO couldn't get support from any other app we had.
December 13, 2019
BeyondTrust Remote Support - One of Our Best Purchase Decisions
Score 10 out of 10
Vetted Review
Verified User
- We have reduced travel expenses for IT Technicians by at least 50%
- It has increased our response time on issues, which reduce employee downtime.
December 10, 2019
BeyondTrust (Bomgar) Remote Support Tool Review
Score 8 out of 10
Vetted Review
Verified User
- License cost.
- Administration effort.
October 12, 2019
BeyondTrust Remote Support Review
Score 10 out of 10
Vetted Review
Verified User
- It's been a helpful, positive implementation overall.
October 01, 2019
Best in class!
Score 9 out of 10
Vetted Review
Verified User
- Positive in the way we troubleshoot issues from anywhere there is an internet connection.
August 23, 2019
BeyondTrust allows for amazing remote sessions
- Overall it has been very positive. Before BeyondTrust we only had RDP sessions which were far less effective.
August 20, 2019
BeyondTrust is great to work with
Score 9 out of 10
Vetted Review
Verified User
- Its helped with our response time in the IT department.
- End-users are satisfied with the support we provide with it.
- Remote Support saves our technicians time with troubleshooting issues
- Allows our associates to quickly get there issue resolved and back to their day to day affairs
August 09, 2019
Bomgar Remote Support Software Review
Score 9 out of 10
Vetted Review
Verified User
- Good response.
- I don't think it's well noticed outside of ICT.
August 05, 2019
Rockin IT with Bomgar
- Increase efficiency for technicians
- Clients enjoy the "safety" of knowing that the application was stalled upon disconnect.
August 05, 2019
It's not Marmite (everyone loves it)
- As of yet, we have not completed a ROI review.
April 26, 2019
Bomgar, now BeyondTrust, provides easy remote support
- Fewer desktop techs are needed by providing remote support instead of sending techs to each desk.
- The ability to provide support to remote offices and users.
- It's easy to do server updates during maintenance windows from home.
February 13, 2019
Will this remote connection tool "blow your mind"?
- Bomgar allows us to connect to users remotely and troubleshoot basic issues so that the onsite teams can focus on more complex issues.
- Bomgar sometimes has issues where updates are concerned and prevents us from connecting to users if our version is not up to date. We have has a few issues where when trying to update the software we got errors saying we could not update or that we had the latest version(despite the error message saying we had to update).
- Bomgar allows us to access users computers even when they reboot the machine This is helpful for situations where we need to log in using an administrative account.
November 26, 2018
****Great application for remote help for all types of users****
- The best features for remote support is the "directory" listing of all your computers that have the jump client loaded (online and offline computers).
- You can support people on personal computers via the web interface portal without the need for the agent software to be pre-installed.
- Bomgar allows other programs to run in the background while also running the program itself.
August 06, 2018
Ease of use
- Ease of use with users
- Ease of training IT Staff
- Ease of deployment across two campuses
July 27, 2018
Bomgar Secure remote support tool is tops
Score 10 out of 10
Vetted Review
Verified User
- Customers are satisfied that they can be assisted remotely quickly and easily
- We are resolving more ussues remotely through Bomgar when clients call in
- More departments now want to buy licenses on our Bomgar instance
- Support personnel are now able to provide remote assistance to customers for systems that are not on our network. It has been a godsend.
- We were able to eliminate security issues by replacing the old remote control software that was limited to local users only.
July 22, 2018
Screen share means faster resolution means higher CSAT means higher renewal rate and higher bonus
- Greater acceptance of [our] customers' IT means fewer alternatives required and quicker resolution on support cases - so CSAT and NPS rise
July 22, 2018
Bomgar is Efficient and Effective
Score 10 out of 10
Vetted Review
Verified User
- Bomgar Remote Support Software has improved our response time to issues and increased our overall level of support across the different departments we support. It is convenient for both the technician and the end user when trying to resolve issues quickly.
July 22, 2018
A Bomgar Remote Support Review
- Bomgar is widely adopted by our IT department and our end users. It is expensive, but it is a very robust, compatible, and user-friendly application.
July 20, 2018
Orange you glad you tried Bomgar? I am!
- I have been able to better serve my clients and in a more timely fashion
- As a department of one I support critical data and services and all the machine that information touches so Bomgar has given me that ability in one easy package