BeyondTrust Remote Support

BeyondTrust Remote Support
Formerly Bomgar

Score 8.5 out of 10
BeyondTrust Remote Support

Overview

What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.

BeyondTrust offers deployment options that can fit a company’s business...

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Recent Reviews

Very robust

9 out of 10
May 15, 2022
BeyondTrust Remote Support (also known as Bomgar) in our organization was used to resolve several support complexities that were …
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Saved my bacon

9 out of 10
June 24, 2020
We absolutely love Bomgar, or I guess now BeyondTrust Remote Support. It makes my job possible from almost anywhere. I can support someone …
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Best in class!

9 out of 10
October 01, 2019
We use it for remote support for PC, VDI and mobile devices. It saves us time to control these devices remotely to optimize and speed up …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 14 features
  • Screen sharing (47)
    9.6
    96%
  • Over-the-Internet remote session (47)
    9.6
    96%
  • Instant message (45)
    9.5
    95%
  • File transfer (44)
    9.3
    93%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world. BeyondTrust offers deployment options that can fit a company’s business needs. The…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features

Remote Administration

Remote administration software is used to control a computer from a remote location.

9.4Avg 8.3
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Product Details

What is BeyondTrust Remote Support?

BeyondTrust Remote Support (formerly Bomgar) helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.

BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of their cloud deployment gives users cloud without compromise.

With BeyondTrust, users can support all of their systems over the web, even if they are behind firewalls they don't control. The vendor’s value proposition is that their solution enables support teams to reduce the amount of time spent on incident handling since it is done via one solution. Technicians can support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Additionally, they can offer support from their preferred device, even if it's an Android tablet or iPad.

BeyondTrust Remote Support Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

BeyondTrust Remote Support Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

GoTo Resolve, Rescue, and TeamViewer are common alternatives for BeyondTrust Remote Support.

Reviewers rate Access to sleeping/powered-off computers and Initiate remote control from mobile and Centralized management dashboard highest, with a score of 9.8.

The most common users of BeyondTrust Remote Support are from Enterprises (1,001+ employees).
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Comparisons

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Reviews

(1-25 of 25)
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September 24, 2020

Bomgar is the Bomb!

Score 10 out of 10
Vetted Review
Verified User
Bomgar is a wonderful and reliable tool to use in providing remote desktop support. I was able to install the application and start using it without even referring to the user guide. It is very intuitive for both the tech support staff and the users we support. There is sometimes a struggle to get users to understand that we need them to release control of the mouse, but once we explain what's going on they are usually receptive to letting us take control.
June 24, 2020

Saved my bacon

Score 9 out of 10
Vetted Review
Verified User
Using Remote Support from Beyond Trust is pretty easy. I have showed people how to use it, and they are up and running within a few minutes.
Brett Hone | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I gave it this score because it is very easy to use, and more importantly, it is very easy for an end-user to use, and to begin a session. We don't use the queue function yet but we will likely in the future and that I think will take it even more over the top.
August 05, 2019

Rockin IT with Bomgar

J. D. Steiger | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
As with all things there are areas of opportunity. Ease of use is great, security is excellent, and reliability is also. Things that need improved include ability to add colorized custom sections, like an address book for computers that one connects to that require different settings from default. It would be nice to have additional space for scripts and the ability to use multiple resource files.
Kevin Baldwin | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Bomgar is easy to use and the layout makes things convenient. Even for someone who has never used it but has some technical ability, loading the software and waiting on the next task to come through is easy enough. Once you start to learn the details of creating connections or finding machines that are anchored to the system, you start to move forward at a pretty quick pace.
Anna de la Garza | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
I keep challenging this software and so far has over exceeded expecations. #1 Reliable, easy for end user, advanced tools for representatives, and makes me look good at work. :D
August 24, 2015

Fan of Bomgar

Score 8 out of 10
Vetted Review
Reseller
Meets the needs and give company a bench of posibilities to create user sartisfaction.
D. SKye Hodges | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Bomgar is so simple to use that we didn't need to have training to show engineers how to use it, we had them install the client, login, and play around with it, they got the hang of it quite easily and embraced using it with customers. When we were acquired by another company they wanted to use Bomgar, all we needed to do is add them into our LDAP directory and allow them to login, they picked it up and began using it with their customers immediately. The software BEGS people to use it once you try it, you will be hooked! Whether you use it to support internal customers, external customers, access your own machines remotely, or just do file transfers, there is nothing that is as feature rich as Bomgar.
February 05, 2015

Bomgar's a Rockstar

Joe House | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Bomgar allows me time to give reviews like this one. Without it, I'd still be on the phone with my customers trying to get them into the device manager or tell me their IP address.
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