BeyondTrust Remote Support (Legacy)

BeyondTrust Remote Support (Legacy) Reviews

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September 24, 2020

Bomgar is the Bomb!

Score 10 out of 10
Vetted Review
Verified User
Review Source
We have been using this tool since March and it has enabled us to provide full support to our users while we are all working from home. Even after we return to the office it will allow us to provide better support to our users in other buildings. There are a number of features we haven't yet used, but it is good to know that we have a reliable tool to use to help us provide quality support.
June 24, 2020

Saved my bacon

Score 9 out of 10
Vetted Review
Verified User
Review Source
I haven't used the customer support since Beyond Trust has taken over, but if it's the same as Bomgar, it's great. They always solved my issue within a reasonable amount of time. Most of them while I was on the phone or within an hour by email.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Over 12+ years of experience with this product, it is extremely reliable, requires very little maintenance and is a solid performer in our everyday IT toolbox. On the one or two occasions that I needed technical support, they were very fast to get us back up and running.
D. SKye Hodges | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
As mentioned elsewhere in my review, Bomgar added the features that we needed before we were ever their customer, we were just checking out possible vendors and Bomgar was on the list, we told them our requirements, and they helped improve their product and impressed us beyond words. We have had very few problems where we have needed to call support, but in those rare instances, they have been incredibly efficient at understanding and solving our issue (one issue was with an API change, now they have a field that keeps backwards compatibility with older APIs to make sure that "things" don't change when you upgrade to the next version). Again, swift resolution, very knowledgeable, always customer focused and oriented.

BeyondTrust Remote Support (Legacy) Scorecard Summary

Feature Scorecard Summary

Remote Administration (14)
Screen sharing (47)
File transfer (44)
Instant message (45)
Secure remote access with Smart Card authentication (11)
Access to sleeping/powered-off computers (26)
Over-the-Internet remote session (47)
Initiate remote control from mobile (33)
Remote management of servers & workstations (34)
Remote Active Directory® management (18)
Centralized management dashboard (26)
Session record (39)
Annotations (31)
Monitoring and Alerts (23)
Multi-platform remote control (35)

What is BeyondTrust Remote Support (Legacy)?

BeyondTrust says it helps support teams of all sizes improve business performance by enabling secure, controlled remote support to nearly any device or system, anywhere in the world.

BeyondTrust offers deployment options that can fit a company’s business needs. The vendor says their on-premises physical and virtual appliances have helped enterprises satisfy regulatory requirements for years. Additionally, the vendor says the unique segmentation capabilities of their cloud deployment gives users cloud without compromise.

With BeyondTrust, users can support all of their systems over the web, even if they are behind firewalls they don't control. The vendor’s value proposition is that their solution enables support teams to reduce the amount of time spent on incident handling since it is done via one solution. Technicians can support remote computers running Windows, Mac, and Linux … or mobile devices running Android, iOS, or BlackBerry. Additionally, they can offer support from their preferred device, even if it's an Android tablet or iPad.

BeyondTrust Remote Support (Legacy) Features

Remote Administration Features

  • Supported: Screen sharing
  • Supported: File transfer
  • Supported: Instant message
  • Supported: Secure remote access with Smart Card authentication
  • Supported: Access to sleeping/powered-off computers
  • Supported: Over-the-Internet remote session
  • Supported: Initiate remote control from mobile
  • Supported: Remote management of servers & workstations
  • Supported: Remote Active Directory® management
  • Supported: Centralized management dashboard
  • Supported: Session record
  • Supported: Annotations
  • Supported: Monitoring and Alerts
  • Supported: Multi-platform remote control

BeyondTrust Remote Support (Legacy) Competitors

BeyondTrust Remote Support (Legacy) Pricing

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Bomgar Connect$49/mo per license

BeyondTrust Remote Support (Legacy) Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android, Blackberry

Frequently Asked Questions

What is BeyondTrust Remote Support (Legacy)'s best feature?

Reviewers rate Screen sharing and Over-the-Internet remote session and Remote management of servers & workstations highest, with a score of 9.6.

Who uses BeyondTrust Remote Support (Legacy)?

The most common users of BeyondTrust Remote Support (Legacy) are from Enterprises and the Information Technology & Services industry.