Name: Big Mouth Survey
Author: Big Mouth Survey

Customer Engagement

Help Desk

Web and Video Conferencing

Customer Support

Functional Testing

Development

Business Intelligence (BI)

Collaboration

Contract Analysis

Enterprise Search

Enterprise

Accounting

CTRM

Financial Research

Financial Risk Management

Finance and Accounting

Applicant Tracking

Compensation Management

Corporate Learning Management

HR Management

On-Demand Payment

Payroll

Resume Parsing

Talent Intelligence

Talent Management

Workforce Analytics

Workforce Management

Human Resources

3D Printers

3D Printing

API Design

Cloud Migration

Cloud Storage

Component Content Management

Configuration Management

Data Pipeline

Database DevOps

DevOps

Disk Cloning

Fraud Detection

Integration Platform as a Service (iPaaS)

Interoperability

M2M Application Development

Managed Public Cloud Infrastructure

Network Performance Monitoring

Product Implementation Services

Relational Database Management Systems

SaaS Backup

Information Technology

A/B Testing

Ad Serving & Retargeting

All-in-One Marketing

Content Management

Content Marketing

Data Management

Digital Experience Platforms (DXP)

Email Marketing

Location Intelligence

Marketing Attribution

Marketing Automation

Referral Marketing

Search Marketing Intelligence

Social Media Management

Social Media Publishing

Survey & Forms Building

Web Analytics

Marketing

Project Management

Professional Services

Customer Relationship Management (CRM)

Intelligent Virtual Assistant

Sales Enablement

Sales Training

Sales

Data Loss Prevention

Security

Awards Management

Construction Accounting

Construction Takeoff and Estimating

Digital Forensics

Fleet Management

Hospital Management

Insurance Agency Management

Veterinary

Vertical-Specific

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Big Mouth Survey is an employee feedback and customer experience management platform designed to help businesses collect real-time feedback, online reviews, and referrals. According to the vendor, this solution is suitable for businesses of all sizes, including retail, hospitality, healthcare, higher education, conventions, gyms and fitness centers, hotels, transportation and travel companies, as well as political campaigns and public opinion polls. The platform aims to enhance customer satisfaction, increase brand awareness, and drive business growth.

## Key Features

**Innovative Employee Feedback**: According to the vendor, Big Mouth Survey offers a unique solution for businesses to gather real-time feedback from their employees. The platform enables businesses to assess employee satisfaction and identify areas for improvement.

**Feedback + Reviews + Referrals = Growth**: The vendor claims that Big Mouth Survey provides a comprehensive approach to generating growth by combining feedback, online reviews, and referrals. The platform automates the feedback collection process and encourages customers to leave reviews and refer others, helping businesses attract new customers and build brand reputation.

**Discover Customer Needs and Wants**: According to the vendor, Big Mouth Survey helps businesses gain insights into customer needs and preferences through real-time feedback collection. The platform enables businesses to understand customer pain points, expectations, and preferences, allowing them to tailor their offerings accordingly.

**Boosting the Value of Real-time Feedback**: The vendor states that Big Mouth Survey enhances the value of real-time feedback by providing actionable insights. The platform offers advanced analytics and reporting capabilities, empowering businesses to identify trends, patterns, and areas for improvement. With real-time dashboards and predictive analysis, businesses can make data-driven decisions to enhance customer satisfaction and drive business growth.

**Feedback, Reviews, Referrals, Automated**: According to the vendor, Big Mouth Survey automates the process of collecting feedback, online reviews, and referrals. The platform streamlines the feedback collection process and maximizes customer engagement and satisfaction through automated requests and reminders.

**Portable Survey Kiosks**: The vendor claims that Big Mouth Survey provides businesses with portable survey kiosks that can be placed in various locations such as gym hotspots, hotel lobbies, transportation hubs, and public spaces. These user-friendly kiosks enable businesses to collect real-time feedback from customers, offering a convenient and customizable solution.

**Real-Time Feedback Collection**: According to the vendor, Big Mouth Survey enables businesses to collect feedback from customers in real-time. The survey kiosks provide an efficient way for customers to provide their feedback, allowing businesses to capture insights at key touchpoints.

**Customizable Surveys**: The vendor states that Big Mouth Survey allows businesses to create tailored surveys to gather specific feedback from customers. These surveys can be customized to ask industry-specific questions and measure customer satisfaction, providing businesses with valuable insights for improvement.

**Automated Online Reviews**: According to the vendor, Big Mouth Survey's software is designed to increase automated online reviews by at least 15%. After completing the survey, customers are prompted to write online reviews about their experience. Customers can conveniently leave reviews on any social media platform through links received via text or email.

Free

Startup

Premium

Retently

Basic

Corporate

Dedicated

eSurveysPro.com

Big Mouth Survey

An online survey is a questionnaire that the target audience can complete over the Internet. Online surveys are usually created as Web forms with a database to store the answers and statistical software to provide analytics.

Survey Format & Appearance

Features related to the type, look & feel of surveys.

Online surveys

Paper surveys

Supports the creation of paper surveys. This might be a “print” option, and should include some mechanism for entering the data into the survey system for reporting purposes.

Phone surveys

Supports the creation and/or deployment of phone surveys, including a mechanism for entering the data into the survey system for reporting purposes.

Survey templates

Includes a selection of pre-made survey templates for different types of surveys.

Survey library

Includes an organization tool, such as a library, that allows the user to save, store and re-use or update past surveys.

Themes

Includes options for the look & feel of a survey, including different colors, fonts, layouts, etc.

Custom logo/branding

Allows the user to include their company logo (rather than the survey vendor’s logo) and/or create a company template so that branding is consistent across multiple surveys.

Single page survey

Survey appears on a single continuous page, rather than requiring respondents to click through to multiple pages.

Progression bar

Survey displays a progression bar so that respondents know where they are in the survey (how much completed vs. how much left).

Responsive design

Survey is optimized for a variety of screens and devices, including mobile.

Survey Content

Features related to the content (media, question types, answer types, etc) of surveys.

Multimedia content

Users can include audio, images and videos within surveys.

Drag-and-drop editor

Users can easily rearrange survey elements, such as question blocks, by dragging them into new positions.

Changes to live survey

Users can make changes to live surveys after they are published.

Question bank

Includes a set of pre-made sample questions or question templates.

Question design help

Includes educational material about question design for research, such as tips, recommendations, and information about best practices.

Multiple question types

Supports a variety of question types, such as multiple choice, select all that apply, ratings, text responses, etc.

Matrix questions

Supports matrix or grid questions, such as “How often did you: eat breakfast? …exercise?...get 8 hrs of sleep?” where each subquestion has the same set of possible answers (e.g. Always / Often / Sometimes / Never).

Translation/multi-lingual

Survey Logic

Features related to survey flow, or the logic that directs survey question order.

Survey logic flexibility

Survey question flow can be customized with skip logic, conditional questions, question branching logic, piping logic, and/or randomization.

Response requirement/validation

Users can require that a respondent answer before moving on or submitting, and can specify the type of response (e.g. a phone number) that will be accepted.

Skip logic

Users can include rules that cause certain questions to be skipped based on a respondent’s demographic information, answer to a previous question, or response time, for example.

Conditional questions

Users can create rules for questions that are only asked to certain respondents, or only asked if particular behavioral or demographic criteria are met.

Question branching

Users can create branching question pathways, where a respondent’s answer at a given stage determines the next set of questions they will be asked.

Piping logic

Answers provided by respondents earlier in the survey can be piped into survey questions later on. For example, if Q1 asks for the respondent’s name, Q2 can ask “What did you have for breakfast, [Name]?”

Randomization

Question order and/or question set can be randomized across the respondent pool.

Survey Reporting & Analytics

Features related to reporting & analytics for survey results.

Response tracking

Individual responses are coordinated with demographic information about the respondent. This information is stored and can be used for reporting and analysis.

Data export

Data collected within the tool can be exported to another program for additional reporting/analysis.

Real-time results

Users can view results on dashboards in real-time as they come in, rather than needing to wait to run a report or take counts after the survey is closed.

Standard reports

Includes canned reports that allow users to generate and share accurate survey results.

Custom reports

Allows users to report on custom metrics, choose which metrics to include in a report, run reports with advanced segmentation and/or customize the look and feel of a report.

Visualizations

Includes reporting or dashboard tools for visualizing survey data.

Analytics

Allows users to run different types of analysis, such as statistical analysis, cross tabs, sentiment analysis, etc. within the tool.

Survey Integrations

Features that allow users to integrate a survey tool with another system or tool.

CRM Integration

Survey respondent pools or segmentations can be drawn from contacts already in the company’s CRM and/or respondents’ contact information can be pulled into the CRM.

Social media integration

Supports social sharing, posting, registration via social profile credentials, and/or embedded social content.

E-commerce integration

Integrates with e-commerce or billing/payment tools.

Testimonials widget

Allows users to excerpt and embed text or data from surveys on their website.

Survey Automation

Features related to automating/triggering survey processes such as publishing and reporting.

Notifications and alerts

Respondent behavior (including survey completion, particular responses, or opt-outs) triggers notifications.

Calendar/scheduling

Allows users to schedule start and/or end dates for surveys.

Follow-up emails

Users can set up automatic follow-up emails to survey respondents, for example a "Thank you" email or an email to share survey results.

Big Mouth Survey

Overview

What is Big Mouth Survey?