BigCommerce

BigCommerce

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.1 out of 100
Top Rated
BigCommerce

Overview

Recent Reviews

BigCommerce Review

10 out of 10
April 26, 2022
Used to run our ecommerce business and have been using the service for over three years.

BC allows us business to consumer and business to …
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Bigcommerce - A Good Choice

10 out of 10
December 20, 2021
Very easy to use systems. Lots of functionality is in-built without the need for external apps. Used it in the retail industry with 1000s …
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Our take

10 out of 10
December 03, 2021
It is the [backbone] of our website. We needed a new one back in 2014 and a local company helped set up the site. It works well with Webgil…
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Reviewer Sentiment

N/A
Positive ()
N/A
Negative ()
Learn how we calculate reviewer sentiment

Awards

TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2021
TrustRadius Award Top Rated 2020

Popular Features

View all 20 features

Product management (393)

8.2
82%

Product catalog & listings (396)

8.2
82%

Visual customization (387)

7.3
73%

Mobile storefront (384)

7.3
73%

Reviewer Pros & Cons

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Video Reviews

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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $29.95 per month

Features Scorecard

Online Storefront

7.5
75%

Online Shopping Cart

7.5
75%

Online Payment System

8.1
81%

eCommerce Marketing

7.0
70%

eCommerce Business Management

7.0
70%

Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Enterprise ecommerce for high-volume brands like Skullcandy.Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.
After growing her company to $500K in sales through this Google document, Revelry founder Michelle DeLoach realized she needed a scalable ecommerce platform to take her business to the next level.

BigCommerce Downloadables

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%

BigCommerce Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

Comparisons

View all alternatives

Frequently Asked Questions

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

How much does BigCommerce cost?

BigCommerce starts at $29.95.

What is BigCommerce's best feature?

Reviewers rate Product catalog & listings and Product management highest, with a score of 8.2.

Who uses BigCommerce?

The most common users of BigCommerce are from Small Businesses (1-50 employees) and the Retail industry.

Reviews

(1-25 of 369)
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Keith Whitt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
osCommerce was our previous platform. It worked great for what it was but was too difficult to maintain and behind the times. When looking for a replacement, Squarespace and Shopify were both evaluated. Squarespace was not responsive at the time and did not support all of the features we needed (payment integrations, templates, etc). Shopify has great features and great reviews but the cost of the service and overall cost structure was more. BigCommerce provided the best value.
Score 8 out of 10
Vetted Review
Verified User
Review Source
The only other product similar to BigCommerce we have used is a content editing tool that was created and customized for us. The small company that did this for us was not nearly as responsive with their customer service and they did not attempt to continually improve the editing tool.
Jim Lopardo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Integrations with Shopify were inadequate, and we felt the overall impression was too informal, without the backend flexibility our catalog requires. As for Magento, I had experience at a previous company with Magento and was never very satisfied with any part of it. I took a new look when searching for the right solution at Unique Lift Parts and found not much changed.
Score 10 out of 10
Vetted Review
Verified User
Review Source
BigCommerce simply blows them out of the water. Magento took a nosedive in security and reliability, and their support team "assured" us the issue was fixed on 3 separate occasions. BigCommerce took the opportunity to be crystal clear about how they manage and store our server instances and customer data. Their uptime has been impeccable, and we have never once feared for security issues.
JoAnna Cohen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
Most reliable and robust e-commerce solution for the price. Easy to learn and to continue to use. Great user and customer management. Product capabilities are way better than the competition. It doesn't take a long time to onboard an entire business' inventory and get to selling. That's truly important to see ROI. Getting back to selling fast. With WordPress, something is always broken. Shopify is a child compared to BigCommerce. Other CMS's are basically deprecated.
Tony Schwartz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
BigCommerce gave us room to grow. It seemed to offer options further than we would have had [an] interest in going. The list/choices of apps were great. I do not know if the individuals who wrote the 3rd party apps were vetted, it really felt like they were. They know industry leaders. [It offers] simple, few-click options to have a presence on all relevant marketplaces [in] 2021.
Score 10 out of 10
Vetted Review
Verified User
Review Source
BigCommerce beats all of these platforms on almost every important feature. There are a few places that Shopify is a little better, but it doesn't outweigh BigCommerce dominance in virtually every important category.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I would say they are very close. I do not like WooCommerce however Shopify is also good. I am not sure if I would be able to persuade someone to not open and Shopify store and go with BigCommerce because both are good, however, I would not hesitate in asking any interested company to look seriously at BigCommerce and give it a go.
Thomas Pittman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Bigcommerce is the best option for cost-effective and easily customizable integrated with Wordpress. It lacks the advanced reporting and analytics features as say a Shopify but has just as many integration options. Not quite as sophisticated of a user interface but still gets the job done if you take the time to learn their dashboard. Typically more cost-effective than Shopify as well so it’s a better fit for smaller organizations.
October 18, 2021

A Review of BigCommerce

Score 9 out of 10
Vetted Review
Verified User
Review Source
Years ago I used a shopping cart service call Page Down Technology. They no longer sell shopping cart services. When I used them, their services were completely customizable but were very difficult to use because everything required coding. With BigCommerce, you can customize most things with just a few clicks and if you want more customization, you can also enter coding. I've always been able to do everything I wanted in BigCommerce without the need for entering any codes.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I can't even recall the other names of webshops I used prior to BigCommerce, but I did have 2 other experiences from 2008 to 2013, prior to coming on with BigCommerce. I suffered daily trying to make those sites work the way they should. I also hated trying to ask questions because I would get somebody [...] that would have scripted answers that felt so impersonal. I rarely have to call BigCommerce for help, but when I do, it is like talking to a friend. They actually "talk" to you and help you figure out what is wrong. For the most part, I am not literate in advanced computer knowledge, so having BigCommerce in my corner, makes my small crafting business actually seem like it really is important. I truly appreciate being one of their customers!
Score 7 out of 10
Vetted Review
Verified User
Review Source
Compared to Shopify Plus, BigCommerce is about the same, just not as many apps and developers compared to Shopify. If I had a choice, I would go with Shopify Plus over BigCommerce as some apps I really liked using at my old job are on Shopify only.
Michael Johnson | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
When compared to WordPress, BigCommerce does a pretty great job at allowing their customers to add a LOT of products and organize them in clear, easy-to-understand ways. By organizing by category or type of product, we can make sure our own customers can find what they need without spending excess time searching. However, BigCommerce's search functionality is quite good. WordPress requires users to customize the code (and have a knowledge of PHP). With BigCommerce, you can organize your products and search without knowing any code.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Of all the eCommerce platforms we evaluated, only Shopify would compete. Shopify is a better bet with smaller catalogs and less custom business requirements in our experience. While the app store in Shopify is robust, BigCommerce has better native features that were important to our team.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We used both Yahoo's ecommerce platform which was awful and very limited, not to mention incredibly difficult to find developers for, to also using Shopify Plus which had a lot going for it too but was surprisingly limited out of the box compared to BigCommerce but has more apps and more developers. BigCommerce is a happy medium in the middle for us and it has allowed us to scale our business up.