BigCommerce

BigCommerce

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.1 out of 100
Top Rated
BigCommerce

Overview

Recent Reviews

BigCommerce Review

10 out of 10
April 26, 2022
Used to run our ecommerce business and have been using the service for over three years.

BC allows us business to consumer and business to …
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Bigcommerce - A Good Choice

10 out of 10
December 20, 2021
Very easy to use systems. Lots of functionality is in-built without the need for external apps. Used it in the retail industry with 1000s …
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Our take

10 out of 10
December 03, 2021
It is the [backbone] of our website. We needed a new one back in 2014 and a local company helped set up the site. It works well with Webgil…
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Reviewer Sentiment

N/A
Positive ()
N/A
Negative ()
Learn how we calculate reviewer sentiment

Awards

TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2021
TrustRadius Award Top Rated 2020

Popular Features

View all 20 features

Product management (393)

8.2
82%

Product catalog & listings (396)

8.2
82%

Visual customization (387)

7.3
73%

Mobile storefront (384)

7.3
73%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $29.95 per month

Features Scorecard

Online Storefront

7.5
75%

Online Shopping Cart

7.5
75%

Online Payment System

8.1
81%

eCommerce Marketing

7.0
70%

eCommerce Business Management

7.0
70%

Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Enterprise ecommerce for high-volume brands like Skullcandy.Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.
After growing her company to $500K in sales through this Google document, Revelry founder Michelle DeLoach realized she needed a scalable ecommerce platform to take her business to the next level.

BigCommerce Downloadables

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%

BigCommerce Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

Comparisons

View all alternatives

Frequently Asked Questions

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

How much does BigCommerce cost?

BigCommerce starts at $29.95.

What is BigCommerce's best feature?

Reviewers rate Product catalog & listings and Product management highest, with a score of 8.2.

Who uses BigCommerce?

The most common users of BigCommerce are from Small Businesses (1-50 employees) and the Retail industry.

Reviews

(1-25 of 304)
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Keith Whitt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
APIs are used to process payments for multiple payment platforms. The customers like payment options and BC provides plenty. There are also integrations with email marketing, automatic listings on Pinterest, and automatic integrations with Facebook. All of these provide marketing value.
Score 8 out of 10
Vetted Review
Verified User
Review Source
We are using the open APIs now to modify how our Product Categories appear on the homepage. We don't do this often but appreciate very much the ability to do this. We have also used the open APIs to modify the hard-coded text that appears on every page on our site.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Their API was the key selling point for us. We use a bespoke in-house ordering system that handles phone orders, orders placed at tradeshows, and manages our entire process from quote to production to fulfillment. Being able to import our online orders at the click of a button, rather than having a customer care representative re-key those orders manually was paramount to a successful solution. Their API gives us everything we need at our fingertips to take the customer's BigCommerce order, and the captured payment, render it into our system, and include it in our daily batch for finances at the press of a button. We are able to pair customer accounts up between the two systems, guaranteeing accuracy and minimizing record duplication. We can even take BigCommerce's orders and sub-divide them for more efficient shipment to the customer. The ability to bring in menu choices and customer notes have been a tremendous boon to our production team when customized solutions come in online. We were never able to do anything to this degree or scale with our previous solutions.
JoAnna Cohen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
The available integrations and standardized API makes the value proposition even higher. I used to use custom CMS's to do the same thing BigCommerce does out of the box, but the number of API partners they work with is huge. If you can't find your software partner, I'd be surprised. Especially their e-commerce account partners that allow the easiest cross-selling capabilities. No complaints.
Ghanshyam Thumar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Open API which [helps to connect] third part data with BigCommerce. [It really helps] to [manage] all data with single admin like needs to managed order, products with Amazon, [eBay], any payment or shipping services, Automated data processing, etc...
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use the API to integrate BigCommerce with our Retail Management System which manages our brick-and-mortar. BigCommerce's API is one of the primary reasons we chose BigCommerce for our replatforming. Virtually every aspect of BigCommerce is exposed via an API endpoint. This allows us to do just about anything we want. We keep coming up with new ways to use the API. We recently deployed a Gift Card integration between our brick-and-mortar store and BigCommerce. Now Gift Cards purchased in the store can be used online and vice versa and the balances are synced across both platforms in real-time.
Thomas Pittman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use WordPress open API to integrate with our custom Wordpress backend. The integration was easy for our developers to establish and cost-effective to maintain with minimal issues over thousands of orders.
October 18, 2021

A Review of BigCommerce

Score 9 out of 10
Vetted Review
Verified User
Review Source
I am currently using multiple integrations with BigCommerce. I have recently added integrations such as buy now, pay later apps to have a broader reach to my customers. I like the fact that the integrations are easy to set up and are another way to provide great service to my customers. BigCommerce may not have as many app integrations as other platforms, but they do offer many great ones.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Well, I'm not sure I know exactly what an API is, but if I understand it enough, then I utilize several other apps that integrate with my BigCommerce store, such as Mail Chimp and Quickbooks, which makes a lot of things so much easier!
Score 1 out of 10
Vetted Review
Verified User
Review Source
We were looking for the basics and [I feel] BigCommerce failed at that. Perhaps they should only offer Enterprise Level websites with full support by developers, because [I believe] it is terrible for end-users thinking they can drag and drop.
Score 7 out of 10
Vetted Review
Verified User
Review Source
We have BigCommerce connected to an outside inventory system via API which controls our Amazon, eBay, Walmart, and Houzz stores and it makes it very easy to access everything such as when a sale is made adjusting the quantity of the order.