BigCommerce

BigCommerce

Customer Verified
Top Rated
Score 8.1 out of 10
Top Rated
BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
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Recent Reviews

BigCommerce Review

10 out of 10
April 26, 2022
Used to run our ecommerce business and have been using the service for over three years.

BC allows us business to consumer and business to …
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How BigCommerce Differs From Its Competitors

BigCommerce Customization

We have integrated with API of Tamper Monkey, Unicommerce, JusPay, JudgeMe and RazorPay. We have also integrated with delivery partner Shiprocket and Delhivery. We are able to use BigCommerce API with these services which helped us to run our operations smoothly. This is just a great application …
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BigCommerce Customization

We utilized API for order processing. All of our orders flow into QuickBooks which generates a sales receipt for deposit and finance purposes. The orders then move into the designated distributor for the items that are on the order. Once order has shipped the tracking information is then applied …
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BigCommerce Customization

BigCommerce is great as we have been able to use several of these features. Our products are very unique and BigCommerce gives us the ability to be very specific in how we tailor our experience to the customer. We integrate this with our Inventory Management software as well as our Shipping …
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BigCommerce Customization

There is great potential in the open APIs and I've seen incredible things done with them. In my opinion, it's a great system and really competes. However, I'm a bit disgruntled that there are simple tasks that other platforms make easy to take care of through the online editor that BC really …
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BigCommerce Customization

Over the 2 years we've been using BigCommerce we've realized the power of their open APIs and made increasing use of them - initially it was just to call the products so we can show BigCommerce products and pricing on our CMS site, but recently we've begun the transition to a headless store and …
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BigCommerce Customization

Other than integration for shipping, I'm honestly not using anything super complicated where I'd feel comfortable saying something like oh the open API is easy to use, or whatever. What I can say though, is in the past I was working with a company that was using this incredibly outdated, …
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BigCommerce Customization

APIs are used to process payments for multiple payment platforms. The customers like payment options and BC provides plenty. There are also integrations with email marketing, automatic listings on Pinterest, and automatic integrations with Facebook. All of these provide marketing value.
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BigCommerce Customization

We are using the open APIs now to modify how our Product Categories appear on the homepage. We don't do this often but appreciate very much the ability to do this. We have also used the open APIs to modify the hard-coded text that appears on every page on our site.
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BigCommerce Customization

Their API was the key selling point for us. We use a bespoke in-house ordering system that handles phone orders, orders placed at tradeshows, and manages our entire process from quote to production to fulfillment. Being able to import our online orders at the click of a button, rather than having …
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BigCommerce Customization

The available integrations and standardized API makes the value proposition even higher. I used to use custom CMS's to do the same thing BigCommerce does out of the box, but the number of API partners they work with is huge. If you can't find your software partner, I'd be surprised. Especially …
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BigCommerce Customization

Open API which [helps to connect] third part data with BigCommerce. [It really helps] to [manage] all data with single admin like needs to managed order, products with Amazon, [eBay], any payment or shipping services, Automated data processing, etc...
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BigCommerce Customization

We use the API to integrate BigCommerce with our Retail Management System which manages our brick-and-mortar. BigCommerce's API is one of the primary reasons we chose BigCommerce for our replatforming. Virtually every aspect of BigCommerce is exposed via an API endpoint. This allows us to do just …
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BigCommerce Customization

I am currently using multiple integrations with BigCommerce. I have recently added integrations such as buy now, pay later apps to have a broader reach to my customers. I like the fact that the integrations are easy to set up and are another way to provide great service to my customers. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (406)
    8.1
    81%
  • Product management (403)
    8.0
    80%
  • Mobile storefront (394)
    7.5
    75%
  • Visual customization (397)
    7.3
    73%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

3 videos

User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Product Demos

Getting Started with BigCommerce | BigCommerce Tutorials
02:50
BigCommerce Company Values
03:30
BigCommerce for WordPress Announcement
01:09
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.6Avg 7.8

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.5Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

8Avg 8.6

eCommerce Marketing

Features related to marketing for eCommerce websites

7.2Avg 7.7

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.4Avg 7.8
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Competitors

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings highest, with a score of 8.1.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews

(1-23 of 23)
Companies can't remove reviews or game the system. Here's why
Darcy Knapp, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Calls are generally answered in less than 3 mins by a live support rep (after you get through the annoying recording/greeting). The support team is great at troubleshooting problems and finding work arounds for issues.
Score 10 out of 10
Vetted Review
Verified User
In the early days, BigCommerce support gave me conflicting advice on an important issue with product codes. Every time they had an idea, it cost me hundreds of work hours. The problem came from the way I wanted to use the platform for a manufacturer that sells the same product year in and year out, not a seasonal premise. Eventually, we got a work around and the team here must have all known my name and yet there was no angst from them dealing with me and they gave me a free theme when I needed one. Sometimes, going through very difficult problems forges a greater understanding on both sides.
Score 10 out of 10
Vetted Review
Verified User
Oh, heavens there are so many times they have been exceptional! I always make sure, especially during those 2am chats to tell the support person how much I love that they are there and that they are so helpful. One night I had been working on a big change I was making on the site and been at it for 10+ hours, I was so tired and knew my question was probably beyond simple and easily found in the help section, but I was just too tired to put the effort in.. hit that chat and got a great gentleman to help me.. I apologized to him because he did have to hold my hand that night thru the question but he did it and with a smile in his voice.
Score 10 out of 10
Vetted Review
Verified User
When we initially launched, we did not have SSL certificates on our website. A BigCommerce rep made me aware of it actually, and saved me a headache of having to find out later on.
Score 10 out of 10
Vetted Review
Verified User
A bug that made it impossible to link to a product option SKU (and so made Google Shopping ads redundant) was identified when I had a live chat with an operative. Within the space of 24 hours after reporting the bug, including calls with account and product managers at BigCommerce, the issue was fixed and ads were back online.
Francis Vassallo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
In the very unlikely situation (industry-leading 99.99% uptime) that the platform was to go offline for essential maintenance, we have always been alerted well in advance of this happening so we can plan accordingly.
Score 10 out of 10
Vetted Review
Verified User
While customizing the template I wanted to do a few things outside the normal parameters. I emailed our support contact asking if she could direct me to where I would find documentation of any kind to help me. Instead she called me and walked me through the HTML documents and then thru some coding that gave me exactly the effect I wanted. Saved me a ton of time and was above and beyond her responsibility.
Score 10 out of 10
Vetted Review
Verified User
We recently updated out website to a new theme and as our previous theme was 2 generations back and discountinued , when it came to launch time we realised all the design work was based on a theme that was no longer in our new availability list - from an online chat, it was escalated to one of the very professional call support team members (Garrett) contacting me directly by phone, who added all the necessary notes on record so that when it came to launch time we had the guarantee that whoever took our enquiry had all of the relevant info they needed to guide us though the transition without any issue and more importantly ZERO DOWNTIME for our website with the promise that our very old website had a back up plan if anything went wrong . Excellent service and a solution to what could of been a very stressful time for us.
Stephanie Gale | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Most recently, the circumstantial aspects of my switch to a new theme led to some highly unusual problems and issues. Instead of trying to put me off, dismiss me or make me feel that I was stuck on my own with the situation, EVERYONE, in all customer service departments that I spoke with, every step of the way, did their best to help me through it. They offered solutions, suggestions, work-arounds and assisted with working instructions to make sure I made it through all the issues on every step of the giant project I had understaken, as well as ironing out any of the glitches I had encountered. After working with them for years and as a solo entrepreneur, I've often considered them "My Team". Well, this time, the team customer service on this most recent large project went so far above and beyond, and I truly could not have done it without them. And it was always done with such a friendly, helpful, professional, yet light-hearted approach, without hestitation or arguement - they just HELPED ME. Each time I called (and I called a LOT) they looked at all the possible paths to help me navigate through to a successful finish. AMAZING. I am so grateful for the help on my project. To all on the BigCommerce support team, I send a big 'Thanks'!
Chelsea Koontz | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
When my client was stuck transferring her domain name to the BigCommerce servers, BC went above and beyond their responsibilities to point the domain name in the right direction. I was pleased and impressed with their prompt service. We had my client's site up and running within 24 hours.
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