A Great Get..but Room to Grow
I use BigCommerce to manage our shipping and online orders during our mail order season. The product helps us track orders and seamlessly …
BigCommerce
Top Rated
BigCommerce
Starting at $29.95 per month
View PricingOverview
What is BigCommerce?
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
Read moreRecent Reviews
How BigCommerce Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Top Rated
2022
Most Loved
2022
Popular Features
View all 20 features- Product catalog & listings (406)8.181%
- Product management (403)8.080%
- Mobile storefront (394)7.575%
- Visual customization (397)7.373%
Reviewer Pros & Cons
View all pros & cons
Video Reviews
3 videos
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
Pricing
View all pricingStandard
$29.95
Cloud
per month
Plus
$79.95
Cloud
per month*
Pro
$299.95
Cloud
per month*
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $29.95 per month
Product Demos
Getting Started with BigCommerce | BigCommerce Tutorials
02:50
BigCommerce Company Values
03:30
BigCommerce for WordPress Announcement
01:09
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is BigCommerce?
According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.
The vendor says that the product provides the following benefits to customers:
The vendor says that the product provides the following benefits to customers:
Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
BigCommerce Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Integration with Amazon
- Supported: Integration with eBay
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
- Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
- Supported: Server-to-server API functions enable a headless commerce on WordPress and more
- Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
- Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
- Supported: Global CDN, localized payments and multi-language support
BigCommerce Screenshots
BigCommerce Videos
Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.
BigCommerce Integrations
BigCommerce Competitors
- Shopify
- Shopify Plus
- Salesforce Commerce Cloud
- WooCommerce
- Magento Commerce Cloud (formerly Magento)
BigCommerce Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
BigCommerce Downloadables
Frequently Asked Questions
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
BigCommerce starts at $29.95.
Reviewers rate Product catalog & listings highest, with a score of 8.1.
The most common users of BigCommerce are from Small Businesses (1-50 employees).
BigCommerce Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 60% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
View all alternativesCompare with
Reviews and Ratings
(649)
Attribute Ratings
Reviews
(1-23 of 23)- Popular Filters
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April 13, 2022
BigCommerce Review
They have special pin number and phone number to dial, which is answered by a very friendly customer support staff. I have called in number of times and got a very friendly support every time.
Calls are generally answered in less than 3 mins by a live support rep (after you get through the annoying recording/greeting). The support team is great at troubleshooting problems and finding work arounds for issues.
August 17, 2020
Compared to Network Solutions
The slide out product editor was not working. When you changed the quantity of a size, it either didn't stick or didn't show. They did get this resolved fairly quickly!
August 12, 2020
Why I tell business friends to consider BigCommerce
In the early days, BigCommerce support gave me conflicting advice on an important issue with product codes. Every time they had an idea, it cost me hundreds of work hours. The problem came from the way I wanted to use the platform for a manufacturer that sells the same product year in and year out, not a seasonal premise. Eventually, we got a work around and the team here must have all known my name and yet there was no angst from them dealing with me and they gave me a free theme when I needed one. Sometimes, going through very difficult problems forges a greater understanding on both sides.
March 20, 2020
Our BigCommerce Overall Experience
Many times.
January 26, 2020
SUPER Big E-Commerce at affordable prices
yes, it was the Christmas/New Year's week a few years ago, and our servers went down with BC.. it was a 'omg' moment in the office. But we reached out and within the day we were back up again! {whew} !
December 30, 2019
BigCommerce - the all purpose eCommerce tool
My overall experience with BC support is exceptional.
November 11, 2019
BigCommerce for the win!
Yes, when we had some catastrophic bugs from a developer and we needed to get back online quickly
September 19, 2019
Long time User's Review
They usually do unless it's with an exterior app.
September 16, 2019
Best bang for the buck for the non-geek and geek alike!
Oh, heavens there are so many times they have been exceptional! I always make sure, especially during those 2am chats to tell the support person how much I love that they are there and that they are so helpful. One night I had been working on a big change I was making on the site and been at it for 10+ hours, I was so tired and knew my question was probably beyond simple and easily found in the help section, but I was just too tired to put the effort in.. hit that chat and got a great gentleman to help me.. I apologized to him because he did have to hold my hand that night thru the question but he did it and with a smile in his voice.
September 10, 2019
We built our business on BigCommerce!!
There was a recent downtime of about 2 hours. The BC team were on the ball and although it took 2 hours to be back on line I was kept fully aware of the situation on a regular basis.
When we initially launched, we did not have SSL certificates on our website. A BigCommerce rep made me aware of it actually, and saved me a headache of having to find out later on.
A bug that made it impossible to link to a product option SKU (and so made Google Shopping ads redundant) was identified when I had a live chat with an operative. Within the space of 24 hours after reporting the bug, including calls with account and product managers at BigCommerce, the issue was fixed and ads were back online.
In the very unlikely situation (industry-leading 99.99% uptime) that the platform was to go offline for essential maintenance, we have always been alerted well in advance of this happening so we can plan accordingly.
February 15, 2019
Easy as 1, 2, 3!
I have not encountered major problems in big commerce.
February 14, 2019
Big Commerce is great for online stores
I was overcharged on my monthly bill and the billing team took care of it promptly saving me undue aggravation.
April 11, 2017
BigCommerce is favorite offering to my clients
While customizing the template I wanted to do a few things outside the normal parameters. I emailed our support contact asking if she could direct me to where I would find documentation of any kind to help me. Instead she called me and walked me through the HTML documents and then thru some coding that gave me exactly the effect I wanted. Saved me a ton of time and was above and beyond her responsibility.
February 22, 2017
BigCommerce is excellent value.
Have called on 3 or 4 separated occasions. On all occasions the response has been satisfactory or very good.
February 16, 2017
Why we wouldn't move from BigCommerce
We recently updated out website to a new theme and as our previous theme was 2 generations back and discountinued , when it came to launch time we realised all the design work was based on a theme that was no longer in our new availability list - from an online chat, it was escalated to one of the very professional call support team members (Garrett) contacting me directly by phone, who added all the necessary notes on record so that when it came to launch time we had the guarantee that whoever took our enquiry had all of the relevant info they needed to guide us though the transition without any issue and more importantly ZERO DOWNTIME for our website with the promise that our very old website had a back up plan if anything went wrong . Excellent service and a solution to what could of been a very stressful time for us.
February 13, 2017
Superior Service, Pricing & Features: BigCommerce Is A Perfect Fit For Your E-Commerce Business
Most recently, the circumstantial aspects of my switch to a new theme led to some highly unusual problems and issues. Instead of trying to put me off, dismiss me or make me feel that I was stuck on my own with the situation, EVERYONE, in all customer service departments that I spoke with, every step of the way, did their best to help me through it. They offered solutions, suggestions, work-arounds and assisted with working instructions to make sure I made it through all the issues on every step of the giant project I had understaken, as well as ironing out any of the glitches I had encountered. After working with them for years and as a solo entrepreneur, I've often considered them "My Team". Well, this time, the team customer service on this most recent large project went so far above and beyond, and I truly could not have done it without them. And it was always done with such a friendly, helpful, professional, yet light-hearted approach, without hestitation or arguement - they just HELPED ME. Each time I called (and I called a LOT) they looked at all the possible paths to help me navigate through to a successful finish. AMAZING. I am so grateful for the help on my project. To all on the BigCommerce support team, I send a big 'Thanks'!
February 10, 2017
I'd go with Shopify
Every time I call I get exceptional service.
November 26, 2014
BigCommerce: the Best of Small eBusiness
When my client was stuck transferring her domain name to the BigCommerce servers, BC went above and beyond their responsibilities to point the domain name in the right direction. I was pleased and impressed with their prompt service. We had my client's site up and running within 24 hours.