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BigCommerce

BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

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Learn from top reviewers

BigCommerce Added a Second Income Stream To Our Business

Rating: 9 out of 10
December 6, 2024
IncentivizedVetted ReviewVerified User
We use BigCommerce as our main website. We switched over from Wordpress so we can finally sell the products we carry in our brick-n-mortar store, online. Not only do we use it...
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Shahin Dehestani
Vice-President - Marketing
CMO (Chief Marketing Officer)
Hi-Tech Car Audio
BigCommerce1 year of experience

BigCommerce is very powerful

Rating: 8 out of 10
November 26, 2024
IncentivizedVetted ReviewVerified User
We implemented BigCommerce for our online products sales, upgrading from a legacy platform. BigCommerce allowed us to link our online sales to our accounting software. We used...
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Christopher Arnini
Director - Information Technology
Director of Technology
Oak Meadow
BigCommerce1 year of experience
Verified on LinkedIn

Comprehensive solution for ecommerce

Rating: 9 out of 10
November 21, 2024
IncentivizedVetted ReviewVerified User
We use BigCommerce as the platform for our online store, where we carry industrial supplies and equipment. The online store allows us to reach markets outside of our natural b...
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Verified user
Program Manager
BigCommerce2 years of experience

Ease of use with BigCommerce

Rating: 9 out of 10
November 19, 2024
IncentivizedVetted ReviewVerified User
BigCommerce platform has been a big part of allowing us to make a ecommerce website that allows our customers to shop with ease, while help us control how much overhead we hav...
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Steven Hess Jr
General Manager - Sales
Owner
Eagle Armorment
BigCommerce3 years of experience
Verified on LinkedIn

BigCommerce Review

Rating: 8 out of 10
October 2, 2024
IncentivizedVetted ReviewVerified User
We use BigCommerce to simplify our e-commerce operations allowing us to manage our online store efficiently without needing tech help.
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Shikher Goyal
Professional - Marketing
SEO Alanyst
Coalition technologies
BigCommerce6 years of experience
Verified on LinkedIn
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How BigCommerce Differs From Its Competitors

BigCommerce Customization

So far we're finding that there's always and app available that can integrate to BigCommerce to give our site the look & feel - plus the functionality - that we're looking for. For instance, we needed a testimonials widget to show customer review on our homepage and we fournd the perfect app that …
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BigCommerce Customization

We are using the open APIs to connect to our ERP and website but again the issues with customization have been a challenge. Too many issues with the syncs breaking and accounts being deactivated from a bad sync or email address change. Trying to get BigCommerce to work for us has been like trying …
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BigCommerce Customization

I would definitely like to see more integrations. Unfortunately a lot of the integrations have additional costs to them which I understand but some of them could be more reasonably priced. Their APIs are great and allow us to connect easily to our backend systems.
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BigCommerce Customization

Right now, we are not using open APIs, however we have incorporated several existing integrations. They all have been very simple to integrate and use. I would like to see an improved way to add or edit gift certificates. There is a simple integration that works, but since one of my customers also …
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BigCommerce Customization

This is something that I have not yet played with, but something I plan to learn more about and see about exploring more. The ability to do these kinds of things opens so many more options, which is rather exciting, but also unknown areas for myself right now. BigCommerce is really good about …
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BigCommerce Customization

We use customer groups to separate customers in retail and wholesale (allows us to offer different pricing and promotions) - Inventory is automatically synced between Square for in-store purchases and BigCommerce for online purchases (avoids overselling) - We easily import orders from BigCommerce …
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BigCommerce Customization

I am able to use various apps and features in order to make the website the way we want it for others to see. I have integrated a shipping app and emailing app. Both have allowed me to expand and do more in less time as well as gather more emails and customer information.
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BigCommerce Customization

BigCommerce has partnered with companies like YotPo to provide a very robust reviews engine that includes custom questions, image and video uploads and keyword search. YotPo also has a loyalty program, content from instagram and more. Because they are partners it was very easy to integrate these …
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BigCommerce Customization

The business has been able to integrate POS data along with other plug-ins that we utilize on a daily basis. With being able to capture all of this data we are able to learn more about our customer's profile along with data trends to better scale the business. In addition, the ease of being able …
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BigCommerce Customization

We use a handful of third party apps. The integrations with these are normally quite easy to use and allow us to add functionality quickly. They can often be expensive though, depending on the service we're adding. We use APIs to do our own custom updates to our products and catalog.
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BigCommerce Customization

Having open API's has made customizations and integrations to other platforms a breeze. Specifically creating new apps for just our website. Our developers had a ton of issues doing this with Shopify, but it has been preety much a breeze with BigCommerce. It has made the jobs cheaper for us, and …
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BigCommerce Customization

We have integrated with API of Tamper Monkey, Unicommerce, JusPay, JudgeMe and RazorPay. We have also integrated with delivery partner Shiprocket and Delhivery. We are able to use BigCommerce API with these services which helped us to run our operations smoothly. This is just a great application …
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BigCommerce Customization

Our AI-powered search feature uses the API to great effect and this really does give a great customer experience and also drives our category pages, it is a good job really as the default BC search is rather poor. - We also use the API to connect to SAP B1 for order management as well as to a PIM …
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BigCommerce Customization

We utilized API for order processing. All of our orders flow into QuickBooks which generates a sales receipt for deposit and finance purposes. The orders then move into the designated distributor for the items that are on the order. Once order has shipped the tracking information is then applied …
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BigCommerce Customization

Other than integration for shipping, I'm honestly not using anything super complicated where I'd feel comfortable saying something like oh the open API is easy to use, or whatever. What I can say though, is in the past I was working with a company that was using this incredibly outdated, …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

3 videos

View Playlist
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.2
Avg 7.8

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.4
Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.5
Avg 8.4

eCommerce Marketing

Features related to marketing for eCommerce websites

7.1
Avg 7.6

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.1
Avg 7.9
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

BigCommerce Downloadables

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings and Product variations and Website integration highest, with a score of 7.6.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 24)

Helped Take My Small Company to the Next Level

Rating: 10 out of 10
Incentivized
February 28, 2024
KF
Ken Falta
Owner/Op
Golden Age Arcade Parts (Entertainment, 1-10 employees)
Vetted Review
Verified User
Exceptional Examples of BigCommerce Support
When I was first moving my domain over to BigCommerce I was not sure what changes I needed to do to DNS servers and such for the domain and was very scared of messing everything up. What made it complicated was I am keeping my current email servers but wanted to move the actual website to them.
Support was amazing with helpful information, links to documents and videos that would help me make those changes.
Things went really well thanks to all the info they provided which helped reduce my stress levels during this important changeover to BigCommerce.

BigCommerce Review

Rating: 8 out of 10
Incentivized
April 13, 2022
JL
Joon Lee
CFO
Kens Trading Co., Inc. (Wholesale, 1-10 employees)
Vetted Review
Verified User
BigCommerce
3 years of experience
Exceptional Examples of BigCommerce Support
They have special pin number and phone number to dial, which is answered by a very friendly customer support staff. I have called in number of times and got a very friendly support every time.

BigCommerce is the best eCommerce solution for real e-stores if you want to succeed

Rating: 10 out of 10
Incentivized
June 29, 2021
DK
Darcy Knapp, MBA
eCommerce Manager, Chief Web Mechanic & SEO Technician
LockingKeyCabinet.com (Automotive, 1-10 employees)
Vetted Review
Verified User
BigCommerce
9 years of experience
View profile
Exceptional Examples of BigCommerce Support
Calls are generally answered in less than 3 mins by a live support rep (after you get through the annoying recording/greeting). The support team is great at troubleshooting problems and finding work arounds for issues.

Why I tell business friends to consider BigCommerce

Rating: 10 out of 10
Incentivized
August 12, 2020
LC
Lundy Castellano
General Manager
Tawco Marine Products (Maritime, 1-10 employees)
Vetted Review
Verified User
BigCommerce
7 years of experience
Exceptional Examples of BigCommerce Support
In the early days, BigCommerce support gave me conflicting advice on an important issue with product codes. Every time they had an idea, it cost me hundreds of work hours. The problem came from the way I wanted to use the platform for a manufacturer that sells the same product year in and year out, not a seasonal premise. Eventually, we got a work around and the team here must have all known my name and yet there was no angst from them dealing with me and they gave me a free theme when I needed one. Sometimes, going through very difficult problems forges a greater understanding on both sides.
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