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BigCommerce

BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

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Recent Reviews

BigCommerce Review

10 out of 10
April 26, 2022
Incentivized
Used to run our ecommerce business and have been using the service for over three years.

BC allows us business to consumer and business to …
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How BigCommerce Differs From Its Competitors

BigCommerce Customization

We use a handful of third party apps. The integrations with these are normally quite easy to use and allow us to add functionality quickly. They can often be expensive though, depending on the service we're adding. We use APIs to do our own custom updates to our products and catalog.
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BigCommerce Customization

Our AI-powered search feature uses the API to great effect and this really does give a great customer experience and also drives our category pages, it is a good job really as the default BC search is rather poor. - We also use the API to connect to SAP B1 for order management as well as to a PIM …
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BigCommerce Customization

Having open API's has made customizations and integrations to other platforms a breeze. Specifically creating new apps for just our website. Our developers had a ton of issues doing this with Shopify, but it has been preety much a breeze with BigCommerce. It has made the jobs cheaper for us, and …
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BigCommerce Customization

We have integrated with API of Tamper Monkey, Unicommerce, JusPay, JudgeMe and RazorPay. We have also integrated with delivery partner Shiprocket and Delhivery. We are able to use BigCommerce API with these services which helped us to run our operations smoothly. This is just a great application …
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BigCommerce Customization

We utilized API for order processing. All of our orders flow into QuickBooks which generates a sales receipt for deposit and finance purposes. The orders then move into the designated distributor for the items that are on the order. Once order has shipped the tracking information is then applied …
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BigCommerce Customization

BigCommerce is great as we have been able to use several of these features. Our products are very unique and BigCommerce gives us the ability to be very specific in how we tailor our experience to the customer. We integrate this with our Inventory Management software as well as our Shipping …
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BigCommerce Customization

There is great potential in the open APIs and I've seen incredible things done with them. In my opinion, it's a great system and really competes. However, I'm a bit disgruntled that there are simple tasks that other platforms make easy to take care of through the online editor that BC really …
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BigCommerce Customization

Over the 2 years we've been using BigCommerce we've realized the power of their open APIs and made increasing use of them - initially it was just to call the products so we can show BigCommerce products and pricing on our CMS site, but recently we've begun the transition to a headless store and …
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BigCommerce Customization

Other than integration for shipping, I'm honestly not using anything super complicated where I'd feel comfortable saying something like oh the open API is easy to use, or whatever. What I can say though, is in the past I was working with a company that was using this incredibly outdated, …
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BigCommerce Customization

APIs are used to process payments for multiple payment platforms. The customers like payment options and BC provides plenty. There are also integrations with email marketing, automatic listings on Pinterest, and automatic integrations with Facebook. All of these provide marketing value.
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BigCommerce Customization

We are using the open APIs now to modify how our Product Categories appear on the homepage. We don't do this often but appreciate very much the ability to do this. We have also used the open APIs to modify the hard-coded text that appears on every page on our site.
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BigCommerce Customization

Their API was the key selling point for us. We use a bespoke in-house ordering system that handles phone orders, orders placed at tradeshows, and manages our entire process from quote to production to fulfillment. Being able to import our online orders at the click of a button, rather than having …
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BigCommerce Customization

The available integrations and standardized API makes the value proposition even higher. I used to use custom CMS's to do the same thing BigCommerce does out of the box, but the number of API partners they work with is huge. If you can't find your software partner, I'd be surprised. Especially …
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BigCommerce Customization

We use the API to integrate BigCommerce with our Retail Management System which manages our brick-and-mortar. BigCommerce's API is one of the primary reasons we chose BigCommerce for our replatforming. Virtually every aspect of BigCommerce is exposed via an API endpoint. This allows us to do just …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (407)
    7.8
    78%
  • Product management (404)
    7.6
    76%
  • Mobile storefront (395)
    7.5
    75%
  • Visual customization (398)
    7.2
    72%

Reviewer Pros & Cons

View all pros & cons
DM
David Mason
CEO (Chief Executive Officer)
The Knobs Company (Furniture, 1-10 employees)
Verified User
Manager in Information Technology
Automotive Company, 11-50 employees

Video Reviews

3 videos

Record a reviewView Playlist
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.4
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.6
Avg 7.5

Online Payment System

Features related to processing online payment for eCommerce purchases.

8
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.1
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.5
Avg 7.8
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

BigCommerce Downloadables

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate eCommerce security and Multi-site management highest, with a score of 8.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(647)

Attribute Ratings

Reviews

(1-25 of 430)
Companies can't remove reviews or game the system. Here's why
June 22, 2023

BigCommerce: a strong-hosted eCommerce platform

DM
David Mason
CEO (Chief Executive Officer)
The Knobs Company (Furniture, 1-10 employees)
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce does a decent job with large catalogs of products, though it certainly lacks the ability to customize. Customer service used to be a real strength of the platform, but they've recently gone downhill in that area. On my latest ticket, it took me three weeks to get a response, and the response I received was infuriating (it seems like they had some fine print in the agreement that allowed them to bill me far more than I should have been paying based on what was stated on their pricing page).
May 04, 2023

BigCommerce Enterprise Edition. Ticks most of the boxes but improvements needed.

Verified User
Manager in Information Technology
Automotive Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We have found BigCommerce is great for stores of all sizes and is relatively quick to get a basic store to market. There is plenty built into the platform by default, although, some of the features favour the US market and others don't quite work. Product filtering should be included in all but the most basic level, there are apps that can do this but that adds bloat and can cost as much as you pay for BC in the first place. Many of the apps are overpriced for adding some really basic functionality which could easily be included and again each app you add slows down the platform and lowers the store's performance.
May 01, 2023

BigCommerce Move from Shopify Plus. What You Need to Know!

Jeff Moriarty | TrustRadius Reviewer
Jeff Moriarty
Digital Strategist
Best Price Nutrition (Health, Wellness and Fitness, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is the best for growing companies that want more control over their website, but don't have the budget for a fully customized website. It is stronger functionality-wise than Shopify, but not at custom as something such as Magento. I would say that most companies should start out with Shopify, and as they grow, move to BigCommerce.
December 11, 2022

Best E-commerce platform

DP
Dipak Patil
Project Manager
Elsner technology pvt ltd (Information Technology & Services, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I have worked more than 20+ website of BigCommerce, its easy to use for any customer, and their 24*7 support is more helpful than others. BigCommerce admin area is easy to use for any customer who is technical or non technical. For security reasons no one can't modify checkout so somewhere its little less appropriate but its also feature of BigCommerce as well.
December 06, 2022

BigCommerce has been a great eCommerce platform for our business.

Heather Borders | TrustRadius Reviewer
Heather Borders
Customer Relations Business Manager
Principle Business Enterprises, Inc. (Retail, 201-500 employees)
Score 7 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It is well suited for utilizing for the processing orders from a website. We also enjoy the product reviews that consumers can place for items they have purchased. We are able to create sales and promotions that discounts can automatically be applied to ones cart. The reporting is easy to navigate and pull.
November 30, 2022

BigCommerce Review

Davina Prasad | TrustRadius Reviewer
Davina Prasad
Director
ultamodan (Retail, 11-50 employees)
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Only use BigCommerce if you absolutely have to, otherwise use Shopify. BigCommerce is outdated, slow, clunky to use and they have a lot of bugs in their platform. For example, they cannot send out billing invoices, if you miss one accidentally, they will lock your store an domain with no warning.
August 14, 2022

Awesome E-commerce Platform

Verified User
Manager in Customer Service
Retail Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
When I first started using the BigCommerce platform, it was so user-friendly! Again, it was very easy to use and figure out right away. I had no issues with finding where everything was and it is organized in such a way, that it made sense where to look for something. I also really like the customer order layout as we have to issue refunds a lot and it's very simple.
July 27, 2022

Great modern platform, especially at the price point

Verified User
Employee in Information Technology
Marketing & Advertising Company, 1-10 employees
Score 7 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
The BigCommerce platform is well suited for small retailers with simple needs, especially those that would work well on an out-of-the-box theme. There are also great use cases for B2B / wholesale situations. If you run multiple online stores, but share inventory, you can use the multistore front feature to make managing them easier. Not a great platform if you have highly customizable product page needs or if you have a large demand for custom development. It's not that custom development isn't possible, it's just more time-consuming than platforms like Shopify, so it might cost you more in development costs. Their pricing model and no transaction fees are a big selling point. Also, the out-of-the-box integration with other shopping channels like eBay is a bonus for those looking to do omnichannel commerce.
July 08, 2022

E-commerce that's "just right"... and a whole lot more

SP
Shaun Price
Head of Customer Acquisition
MitoQ (Health, Wellness and Fitness, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is a fantastic solution for a growing medium-sized e-commerce focussed business. It's great from an administrative standpoint with an easy-to-navigate interface and huge feature set. We compared BigCommerce to Shopify, Woo Commerce, and Sana E-commerce. The amazing personal service, robust feature set and continually developing product roadmap sets BigCommerce apart from the crowd - it's that sweet spot of "just right" for a fast-growing business: not too big that we don't get attention and not too small that it constrains our ambitions
June 12, 2022

BigCommerce finally put on its big boy pants!

Paul Francis Jones | TrustRadius Reviewer
Paul Francis Jones
eCommerce, Web and Graphic Design for Small to Medium Sized Businesses
Humanity Health CBD, LLC (Retail, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is one of the better platforms, in our experience, when working with hemp-derived products like CBD. As a person with ten years in eCommerce, again, I'll say that my previous experience with BigCommerce was neither good nor bad, I'd best describe it as average, and not very memorable. In recent years though, BigCommerce has grown, and become easier to use, and if you're in an industry that a lot of other platforms define as high-risk, BigCommerce is, in my opinion, the best and most robust eCommerce platform you're going to find. Even if we stop talking about hemp-derived products, and go with any other industry like t-shirts or outdoor living products, the improvements on both the front-end and back have made BigCommerce a legit option, comparable to the best eCommerce platforms available.
April 20, 2022

Professional Ecommerce Platform at an Affordable Price

Keith Whitt | TrustRadius Reviewer
Keith Whitt
Co-Owner
Serendipity Studio (Apparel & Fashion, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce excels at providing an affordable eCommerce site for the sale of products online. It does that very well and provides a highly professional look and feel. If your organization is planning an informational site that does not sell directly to customers, BigCommerce is not the best choice. Informational or catalog-only pages are clumsy.
March 26, 2022

Affordable and very usable

DG
Dave George
Sales & Marketing Manager
Scripps Laboratories (Biotechnology, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce's ability to customize product units of measure is very valuable. Certain products we sell can be sold in units, milligrams (mg), or milliliters (ml), depending on a customer's preference. The software makes it very easy to present these options to our customers. It's also easy to make product edits and post them immediately. We often need to make a price adjustment on very short notice and the software allows us to do that in just a few minutes. And nothing comes to mind when trying to think of a scenario in which the software is not appropriate.
February 28, 2022

BigCommerce: The Vehicle To Get You Across The Finish Line

Jim Lopardo | TrustRadius Reviewer
Jim Lopardo
E-Commerce Development
Unique Lift Parts Inc (Retail, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
With tens of thousands of items representing 80 brands, BigCommerce is particularly well-suited for managing large product catalogs. Flexible pricing structures and customer classes make it a powerful tool. With its easy-to-use UI, you won't need a programmer to maintain your site, although some database, IT, and website design/maintenance would be highly recommended. Alternately, for small catalogs or a small, very specific product line, the cost may not be as justifiable. Also, it does take daily upkeep for your store to remain fresh and dynamic.
February 18, 2022

BigCommerce - Big Solutions

GM
Gary McCarthy
IT Programmer
Pneudart (Medical Device, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I would say BigCommerce is most suited for a business that has relatively few unique products, but with an abundance of customizable SKUs. We deal with devices that can be designed to a variety of configurations and specifications. But a more common example would be apparel; Having a given style in a dozen colors and half a dozen sizes would amount to 72 different product entries in most systems, but BigCommerce supports it exceptionally well using their Variant system. It even supports different photos for each product, all of which can be stored in a single product record. This makes it incredibly easy to manage and update, even on the pricing side. On the other hand, it falls short when product offerings need to be tailored to a specific geographic region. For example, there are only select products we ship internationally, and we had to resort to a cumbersome dropdown menu that forces the customer to declare what country they are shipping to. This introduces the potential for errors, as opposed to what we wanted: For the shopping cart to autodetect and respond to the GeoIP of the customer.
February 18, 2022

Look no further than BigCommerce for your e-commerce solution, seriously!

JoAnna Cohen | TrustRadius Reviewer
JoAnna Cohen
Project Design Engineer
AvisBag.com (Retail, 1-10 employees)
Score 10 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
Honestly any online commerce business from boutique shops to large wholesale operations can benefit from BigCommerce. I have tried other software, blog sites with e-commerce plugins (WordPress), and Squarespace. They aren't as intuitive or powerful, or customizable for the average person. BigCommerce just works. It's beautiful and is feature-rich without having to know anything about coding, or plugins. Just add your logins and you're good to go.
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