BigCommerce Reviews

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Score 8.8 out of 101

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Peggy Steffens profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

I do not know how to code, so the info available here has been very useful and helpful and easy to learn and use given my lack of knowledge. If you were well-versed in coding and could write your own web page I imagine you wouldn't need it. That is not the case here. I still feel that it would make adding data so much easier even if you could do it all yourself. The reports and data compiled also seem easy to access without having to set up spreadsheets and compile data.
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Darcy Knapp, MBA profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Great for start up or established ecommerce business. For the same price as basic Shopify store you get a full featured store with BigCommerce. We also build a lot of WordPress stores for startups, most migrate to BigCommerce as their revenues grow. For small stores 1-4 products, a Wordpress starting point is more affordable (free ecomm plugins) but when you are ready to make your store a business, you need a full functioning store with the capabilities to integrate with 3rd party shipping and selling platforms.
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brenda wilson profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

We find BigCommerce to be the ideal e-commerce platform for our business. When we were researching suitable solutions, BigCommerce ticked all our boxes. We haven't had a single problem that couldn't be addressed by their amazing internal support team. We are a small business but BigCommerce can very easily grow with us. The platform is amazing in how easy it is to learn. And, if you can't figure it out, just chat with their team online and they will show you exactly how to do something.
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Matthew Walker profile photo
Score 9 out of 10
Vetted Review
Reseller
Review Source

Likelihood to Recommend

For the well-seasoned online seller, BigCommerce offers the tools and apps necessary to be successful. Payment gateway integration is easy and BigCommerce doesn't charge additional fees like other platforms. They have a number of free apps that can take care of sales tax for you as well as discounted merchant rates. For the experienced seller looking to for a platform that doesn't nickel and dime everything you do, it's the perfect platform. For the inexperienced "hobby" seller, it will be a bit of a challenge learning the ins and outs of BigCommerce.
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Asher Hoffman profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

For small to medium-sized businesses, BigCommerce is a great solution to so many problems. It allows for scalable growth and features incredible customizability. It was exactly what our company needed when we outgrew our previous method for managing wholesale clients. I would highly recommend it to my colleagues.
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Mark Linkhorst profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you are looking for a one-stop-shop for an e-commerce website, then look to BigCommerce for a solution which you can build yourself without knowing how to code. You may need to copy and paste some scripts to get bells and whistles incorporated into your website and if you can't figure it out yourself, the BigCommerce support team is right there to help you via chat whenever you need them. If you have a super small shop with only a few items, BigCommerce may be overkill but if you plan to grow your product offerings, then it may be worth considering.
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Stephen Oostdyk profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

I think BigCommerce is well suited for a small business selling products on their web page. It's well suited for individuals like me who have little web development ability. It doesn't give complete flexibility and options, but it's definitely a good start to help you accomplish the most important basic goals.
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David Mason profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It's great if you're looking for an out of the box system for a decent-sized catalog that does not require much custom functionality.
If you have a tiny catalog and a lot of non-ecommerce aspects of your site, Wordpress might be better. If you need a ton of customization, you might need to run your own platform or use an open source platform you can customize.
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Sandi Keller profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

I have had quite a few of my industry friends come over to BC on my recommendation and, in fact, I'm currently helping one in the set up of their first website/store. I did research other platforms for her to be able to show her why BC was the best option, the most value and also added that for her not having any website experience it would be the easiest for her to maintain herself. That has been a huge selling point I have made to others when it comes to BC—the fact they can now maintain it themselves over having to pay someone a hundred bucks every time they want to make a change and having to wait for that person to get around to doing it. They can make changes quickly and on the fly as needed themselves and better market themselves because of it.
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Mark Hughey profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you are looking for a cart/ platform that you can get up and running with, for the most part, minimal trouble, and get a lot of reliability, check out BigCommerce. The platform stable, easy to use, and has most of the features needed to have an excellent looking website, as well as one with all the functionality needed to get customers in and checking out and creating revenue.
If you are trying to create a very customized site, with very specific check out functionality that needs to be highly customized, I still think a BigCommerce store is probably the way to go, but you may need to get outside development done and be sure to check out the developer partner site and get some quotes before you make your decision.
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Merritt Hansen profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you have a large existing product catalog to import, BigCommerce can get you up and running VERY quickly.

If you need a very large amount of customization of your website, BigCommerce is not for you. Their framework is great, but not every part has the ability to change.
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Mary Collins profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

  • Tpet.com products are mostly downloads and it works really well for that—for individual kinds of downloads and making bundles. It's excellent. It works well for shipped products, too.
  • Tpet offers backup CDs or printed copy options for the downloadable products, which makes a mixed product. There's no way to charge shipping on the shippable portion of the mixed product, so free shipping for that is the only way to handle it that I know of. It would be great if there were a mixed product option for items or bundles that are both downloadable and shippable.
  • File uploading (via DAV) and file management could be better; I sometimes have a problem getting files where I want them to be and seeing where they are with Cyberduck.
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Kari Docekal profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

I think BigCommerce is especially well suited for those selling an item with choosable features (color, size, etc). It handles these listings easily and makes everything run smooth for both customer and company. I think it is less suited to companies that offer VIP rewards to their customers, if these rewards are based upon anything other than a % or $ off per order. We have a structure where customers can receive discounts to purchase items at a certain % above cost, I have not found a way to build our rewards system within the program yet.
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Joyce Counts profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It's easy to get started with Big Commerce, and the price is right at the beginning. Once I realized how detailed I could make all the listings I didn't really have a good plan in place. It's fairly difficult to change the pricing on each listing, the way I have things set up, but it does allow me to tack on extras, and charge the correct amount.
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Rebecca Sims profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

BigCommerce is well suited for businesses that require a straightforward and reliable way to sell their products online and initial set up is easy for those who may not have a web developer on hand. It may not be well suited for companies that sell custom made products.
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Stephen Steinberg profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If they can handle a little bit of HTML and CSS, they should use BigCommerce. If they cannot code at all, they should make sure they are happy with some of the free themes first or be ready to hire someone to design their site for them before committing to BigCommerce.
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Candi McDonough profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

BigCommerce is easy to work in as it is fairly intuitive to navigate the process of creating product pages, especially in the Stencil platform versus Blueprint. One of the biggest drawbacks is the inability to create some of the multi-level or intricate promo codes that we would like to offer our customers. We can't bundle products into one.
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John Jensen profile photo
November 06, 2019

Trust BigCommerce

Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Our BigCommerce rep was very helpful and fought for us during the signup process. Without her assistance, we would have likely sought the services of another web host company. This was the deciding factor in going with BigCommerce. Our rep has also maintained contact with us over the last several years.
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Krisstina Hawks profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Big commerce is great if you have a wide variety of products that have a wide variety of options. Other ecommerce sites could not handle our inventory. It has improved workflow communication within my company, making the shipping department more independent/needing less oversight. It has sped up the shipping process by keeping all the information easily seen and searchable.
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Libby Herbert profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you're looking for a platform that allows you to build a professional online store then I really recommend BigCommerce. Its really easy to add products, customise purchasing options and their reporting features allowed you to understand interesting buying patterns such as popular items and recorded search queries in your store which I regular looked at to make sure I was stocking in-demand items. The interface is easy to use and their support/customer service is excellent.
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Jason Housenbold profile photo
November 01, 2019

I like BigCommerce

Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

We mostly dropship and we’ve used other platforms that have integrated with our vendors back end and would provide real time inventory status across 7 DCs. We currently do not have that functionality and can live without it, but it a great way to let your customers know if the product they are tested in is available.
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Sandra Bell profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you want your website front page presentation to be pre programmed for you, BigCommerce is good. But we want to use specific colors and layouts and unless you know code (and have a lot of time) or want to spend a ton of money paying someone else to do, you can't have what you want. I want to upgrade to Stencil BUT I want my website set up the way it is AND I do not want to lose any of my back links thru my SEO and Google AD words.
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Sachin Pawa profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It is very well suited (on pro plan) for stores with large catalog and who only have 1-2 people team to manage digital distribution.

It lacks in channel management and more marketplace integrations.
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Myles Fleming profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

BigCommerce strengths are: it checkout and very fast APIs, extremely easy to connect Google analytics and ads, Facebook Pixel and ads as well as leading email platforms. The critical missing piece at the moment is multi-inventory, however, this is nearing beta so it may be resolved soon. Recommended for medium to large businesses.
Read Myles Fleming's full review

Feature Scorecard Summary

Product catalog & listings (277)
9.0
Product management (274)
9.1
Bulk product upload (209)
8.6
Branding (245)
8.4
Mobile storefront (270)
8.6
Product variations (265)
8.9
Website integration (233)
9.0
Visual customization (271)
8.5
CMS (193)
7.7
Abandoned cart recovery (246)
8.7
Checkout user experience (268)
8.9
eCommerce security (268)
9.7
Promotions & discounts (257)
8.7
Personalized recommendations (207)
8.4
SEO (251)
8.5
Multi-site management (119)
8.4
Order processing (261)
9.2
Inventory management (226)
8.8
Shipping (231)
8.6
Custom functionality (232)
7.9

About BigCommerce

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
Categories:  Ecommerce

BigCommerce Features

Online Storefront Features
Has featureProduct catalog & listings
Has featureProduct management
Has featureBulk product upload
Has featureBranding
Has featureSearch & filter
Has featureMobile storefront
Has featureProduct variations
Has featureSubscriptions & downloads
Has featureWebsite integration
Has featureVisual customization
Has featureCMS
Has featureCustomer service tools
Online Shopping Cart Features
Has featureAbandoned cart recovery
Has featureTax calculator
Has featureShipping calculator
Has featureIntegration with Amazon
Has featureIntegration with eBay
Has featureCheckout user experience
Online Payment System Features
Has featurePayPal integration
Has featureReturns & refunds
Has featureSingle-click checkout
Has featureeCommerce security
Does not have featureCredit card transaction fee
Has featureB2B features
eCommerce Marketing Features
Has featurePromotions & discounts
Has featurePersonalized recommendations
Has featureSEO
Has featureProduct reviews
Has featureSocial commerce integration
Has featureCustomer registration
eCommerce Business Management Features
Has featureMulti-site management
Has featureOrder processing
Has featureInventory management
Has featureAccounting
Has featureShipping
Has featureCustom functionality
Additional Features
Has featureHigh Availability (HA) infrastructure that allows us to deliver 99.99% uptime
Has featureOpen Platform: 90% of the BigCommerce platform data is exposed to the API
Has featureServer-to-server API functions enable a headless commerce on WordPress and more
Has featureDevelop, test and push changes without downtime in a local environment using the Stencil CLI tool.
Has featureOmnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
Has featureGlobal CDN, localized payments and multi-language support

BigCommerce Screenshots

BigCommerce Videos (4)

BigCommerce Downloadables

BigCommerce Integrations

BigCommerce Competitors

Shopify, Shopify Plus, Salesforce Commerce Cloud, WooCommerce, Magento Commerce Cloud (formerly Magento)

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
EditionPricing DetailsTerms
Standard29.95per month
Plus79.95per month
EnterpriseCustomper month
Pro249.95per month

BigCommerce Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
60%
Mid-Size Companies (51-500 employees)
30%
Enterprises (> 500 employees)
10%

BigCommerce Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Professional Services

BigCommerce Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web