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BigCommerce

BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

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Recent Reviews

Last resort letdown...

1 out of 10
March 07, 2024
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were …
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BigCommerce Success!!

9 out of 10
January 26, 2024
Incentivized
We have utilized Big Commerce in the development and execution of our website. The SEO and store creation have been simple and easy, and …
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How BigCommerce Differs From Its Competitors

BigCommerce Customization

Right now, we are not using open APIs, however we have incorporated several existing integrations. They all have been very simple to integrate and use. I would like to see an improved way to add or edit gift certificates. There is a simple integration that works, but since one of my customers also …
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BigCommerce Customization

BigCommerce has partnered with companies like YotPo to provide a very robust reviews engine that includes custom questions, image and video uploads and keyword search. YotPo also has a loyalty program, content from instagram and more. Because they are partners it was very easy to integrate these …
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BigCommerce Customization

This is something that I have not yet played with, but something I plan to learn more about and see about exploring more. The ability to do these kinds of things opens so many more options, which is rather exciting, but also unknown areas for myself right now. BigCommerce is really good about …
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BigCommerce Customization

I am able to use various apps and features in order to make the website the way we want it for others to see. I have integrated a shipping app and emailing app. Both have allowed me to expand and do more in less time as well as gather more emails and customer information.
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BigCommerce Customization

The business has been able to integrate POS data along with other plug-ins that we utilize on a daily basis. With being able to capture all of this data we are able to learn more about our customer's profile along with data trends to better scale the business. In addition, the ease of being able …
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BigCommerce Customization

We use customer groups to separate customers in retail and wholesale (allows us to offer different pricing and promotions) - Inventory is automatically synced between Square for in-store purchases and BigCommerce for online purchases (avoids overselling) - We easily import orders from BigCommerce …
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BigCommerce Customization

So far we're finding that there's always and app available that can integrate to BigCommerce to give our site the look & feel - plus the functionality - that we're looking for. For instance, we needed a testimonials widget to show customer review on our homepage and we fournd the perfect app that …
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BigCommerce Customization

We use a handful of third party apps. The integrations with these are normally quite easy to use and allow us to add functionality quickly. They can often be expensive though, depending on the service we're adding. We use APIs to do our own custom updates to our products and catalog.
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BigCommerce Customization

Our AI-powered search feature uses the API to great effect and this really does give a great customer experience and also drives our category pages, it is a good job really as the default BC search is rather poor. - We also use the API to connect to SAP B1 for order management as well as to a PIM …
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BigCommerce Customization

Having open API's has made customizations and integrations to other platforms a breeze. Specifically creating new apps for just our website. Our developers had a ton of issues doing this with Shopify, but it has been preety much a breeze with BigCommerce. It has made the jobs cheaper for us, and …
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BigCommerce Customization

We have integrated with API of Tamper Monkey, Unicommerce, JusPay, JudgeMe and RazorPay. We have also integrated with delivery partner Shiprocket and Delhivery. We are able to use BigCommerce API with these services which helped us to run our operations smoothly. This is just a great application …
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BigCommerce Customization

We utilized API for order processing. All of our orders flow into QuickBooks which generates a sales receipt for deposit and finance purposes. The orders then move into the designated distributor for the items that are on the order. Once order has shipped the tracking information is then applied …
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BigCommerce Customization

BigCommerce is great as we have been able to use several of these features. Our products are very unique and BigCommerce gives us the ability to be very specific in how we tailor our experience to the customer. We integrate this with our Inventory Management software as well as our Shipping …
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BigCommerce Customization

There is great potential in the open APIs and I've seen incredible things done with them. In my opinion, it's a great system and really competes. However, I'm a bit disgruntled that there are simple tasks that other platforms make easy to take care of through the online editor that BC really …
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BigCommerce Customization

Over the 2 years we've been using BigCommerce we've realized the power of their open APIs and made increasing use of them - initially it was just to call the products so we can show BigCommerce products and pricing on our CMS site, but recently we've begun the transition to a headless store and …
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BigCommerce Customization

Other than integration for shipping, I'm honestly not using anything super complicated where I'd feel comfortable saying something like oh the open API is easy to use, or whatever. What I can say though, is in the past I was working with a company that was using this incredibly outdated, …
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BigCommerce Customization

APIs are used to process payments for multiple payment platforms. The customers like payment options and BC provides plenty. There are also integrations with email marketing, automatic listings on Pinterest, and automatic integrations with Facebook. All of these provide marketing value.
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (413)
    7.8
    78%
  • Visual customization (403)
    7.4
    74%
  • Mobile storefront (401)
    7.3
    73%
  • Product management (410)
    6.8
    68%

Reviewer Pros & Cons

View all pros & cons
Verified User
Executive in Other
Sporting Goods Company, 1-10 employees
CS
Christine Sako
Head of Internal Ops and BI
XY Labs (Information Technology & Services, 11-50 employees)

Video Reviews

3 videos

View Playlist
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.3
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.4
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.7
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.1
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.2
Avg 7.8
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

BigCommerce Downloadables

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings highest, with a score of 7.8.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(662)

Attribute Ratings

Reviews

(1-25 of 436)
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March 07, 2024

Last resort letdown...

Verified User
Executive in Other
Sporting Goods Company, 1-10 employees
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Recommend
The ONLY reason we left Volusion was fear that Volusion was going to go out of business and our website/data would all be lost. I feel BigCommerce is lightyears behind Volusion in website/inventory control. In our experience, BigCommerce customer service severely lacks knowledge, at least compared to what we had in our 7-1/2 years with Volusion. There were times Volusion even helped us with stuff BigCommerce could not understand. I just feel sick about moving and that should not be the case. In my opinion, I downgraded heavily for the feeling BigCommerce would not be going out of business. I just feel sick.
March 06, 2024

Great Platform for the Price.

CS
Christine Sako
Head of Internal Ops and BI
XY Labs (Information Technology & Services, 11-50 employees)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I find it to be more flexible than other e-commerce platforms I have used. The features regarding dynamic pricing, etc are nice. In my experience the customer support has been hit or miss and a lot of requested features/bug fixes remain unanswered on certain support forums by other users.
February 29, 2024

Perfect or international shipping options

Michelle Brauer Nicolson | TrustRadius Reviewer
Michelle Brauer Nicolson
Owner
Black Cat Communications (Writing and Editing, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is particularly useful for our clients who have advanced e-commerce needs that aren't easily fulfilled by some of the simpler e-commerce offerings on the market. International shipping is the biggest reason, as well as the ability to integrate multiple shipping providers to enable customers to have a choice at checkout. We've been very pleased with Big Commerce's ability to deal with our complicated shipping requirements for both domestic and international customers.
February 29, 2024

BigCommerce is a well rounded great e-commerce platform

Verified User
Manager in Marketing
Luxury Goods & Jewelry Company, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is an out-of-the-box solution for e-commerce. If you don't know anything about e-commerce their program is very easy to use and they provide templates so you don't even have to know how to code. If you do know how to code you can create your own template and customize the look and feel of your store as much as you want. The products are stored in the database so when you want a new template you do not lose any of your product set up. Customer support is always available and very helpful.
February 28, 2024

Helped Take My Small Company to the Next Level

Ken Falta | TrustRadius Reviewer
Ken Falta
Owner/Op
Golden Age Arcade Parts (Entertainment, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I really think that BigCommerce is well suited for most businesses from small, like my company, to much much larger companies. With being able to easily upgrade your account to more features if needed, it makes it an easy choice. Not sure if this is right for you? Well you can have a free trial and check out how easy it is to set up a website and create products, categories, and pages. I really liked being able to do a trial of things to see if it was something I could design a site with or if I would be having issues, lucky for me things seemed fairly easy to use, and after using it for awhile I found that it was really powerful yet something you do not need to be a tech to use. Something I found really handy for my needs is the ability to set preorders so that customers can order items knowing there is a lead time on the item being made. As I make all the items I sell myself, there is a lead time and the ability to add this to the product pages before ordering has made a huge difference as right away my customers know there is a wait for it to be made and they have confirmed by checking off boxes that they know this. There is a TON of options and addons I have not even had a chance to play with yet, but slowly am as I go. Having all this available really makes BigCommerce a good option if you are looking for a place to host your webstore. I would suggest to have a look at their FAQ and Info pages and if you have any questions drop them a message as that is what I did more than once and they were really helpful and friendly.
February 27, 2024

BigCommerce is worth it!

Micah Jewell | TrustRadius Reviewer
Micah Jewell
Small Business Owner
Blue Phoenix Hemp (Health, Wellness and Fitness, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is a great e-commerce platform that is suited for the small startup and able to grow into a large online presence. It is easy to use, especially for those of us with no design or coding experience. It allows us to sell all over with ease and trust. I can do everything I need to with all our products and promotions. It can be implemented into different sales channels with just a few clicks. The App Store allows more integrations and expansions. Bigcommerce also allows for growth with varying features that can be upgraded as needed.
January 26, 2024

BigCommerce Success!!

Verified User
Employee in Product Management
Consumer Goods Company, 1-10 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We have been able to utilize the program to create and develop the website. Overall, the ease of being able to create web design has been exceptionally easy for us since we are relatively new to all of this. However, there have been some screens/areas that have been a bit more challenging and require us to do some research/ask questions on how to best proceed forward.
January 17, 2024

BigCommerce Added a Second Income Stream To Our Business

Shahin Dehestani | TrustRadius Reviewer
Shahin Dehestani
CMO (Chief Marketing Officer)
Hi-Tech Car Audio (Retail, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
If you have a large catalogue of products, like we do, BigCommerce is a great solution. If you're selling 1-10 products, you might find Shopify or Square a better solution

Also, it's not for businesses that don't sell physical products online. If you have a service-based business, or a course/info business, there are other solutions out there.
October 25, 2023

BigCommerce, Big Results!

Sam Saidman | TrustRadius Reviewer
Sam Saidman
Marketing Manager
Renew Digital (Medical Device, 51-200 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Well suited for running a catalogue website where categories/brands/products don't change frequently. Adding new products is somewhat cumbersome, but overall the experience is fine for maintaining inventory on our BigCommerce site. We're satisfied with how our site navigates and looks today, with lots of hits through search engines, so ultimately we're happy with this platform.
June 22, 2023

BigCommerce: a strong-hosted eCommerce platform

DM
David Mason
CEO (Chief Executive Officer)
The Knobs Company (Furniture, 1-10 employees)
Score 2 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce does a decent job with large catalogs of products, though it certainly lacks the ability to customize. Customer service used to be a real strength of the platform, but they've recently gone downhill in that area. On my latest ticket, it took me three weeks to get a response, and the response I received was infuriating (it seems like they had some fine print in the agreement that allowed them to bill me far more than I should have been paying based on what was stated on their pricing page).
May 04, 2023

BigCommerce Enterprise Edition. Ticks most of the boxes but improvements needed.

Verified User
Manager in Information Technology
Automotive Company, 11-50 employees
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We have found BigCommerce is great for stores of all sizes and is relatively quick to get a basic store to market. There is plenty built into the platform by default, although, some of the features favour the US market and others don't quite work. Product filtering should be included in all but the most basic level, there are apps that can do this but that adds bloat and can cost as much as you pay for BC in the first place. Many of the apps are overpriced for adding some really basic functionality which could easily be included and again each app you add slows down the platform and lowers the store's performance.
May 01, 2023

BigCommerce Move from Shopify Plus. What You Need to Know!

Jeff Moriarty | TrustRadius Reviewer
Jeff Moriarty
Digital Strategist
Best Price Nutrition (Health, Wellness and Fitness, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is the best for growing companies that want more control over their website, but don't have the budget for a fully customized website. It is stronger functionality-wise than Shopify, but not at custom as something such as Magento. I would say that most companies should start out with Shopify, and as they grow, move to BigCommerce.
December 11, 2022

Best E-commerce platform

DP
Dipak Patil
Project Manager
Elsner technology pvt ltd (Information Technology & Services, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
I have worked more than 20+ website of BigCommerce, its easy to use for any customer, and their 24*7 support is more helpful than others. BigCommerce admin area is easy to use for any customer who is technical or non technical. For security reasons no one can't modify checkout so somewhere its little less appropriate but its also feature of BigCommerce as well.
December 06, 2022

BigCommerce has been a great eCommerce platform for our business.

Heather Borders | TrustRadius Reviewer
Heather Borders
Customer Relations Business Manager
Principle Business Enterprises, Inc. (Retail, 201-500 employees)
Score 7 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It is well suited for utilizing for the processing orders from a website. We also enjoy the product reviews that consumers can place for items they have purchased. We are able to create sales and promotions that discounts can automatically be applied to ones cart. The reporting is easy to navigate and pull.
November 30, 2022

BigCommerce Review

Davina Prasad | TrustRadius Reviewer
Davina Prasad
Director
ultamodan (Retail, 11-50 employees)
Score 1 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Only use BigCommerce if you absolutely have to, otherwise use Shopify. BigCommerce is outdated, slow, clunky to use and they have a lot of bugs in their platform. For example, they cannot send out billing invoices, if you miss one accidentally, they will lock your store an domain with no warning.
August 14, 2022

Awesome E-commerce Platform

Verified User
Manager in Customer Service
Retail Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
When I first started using the BigCommerce platform, it was so user-friendly! Again, it was very easy to use and figure out right away. I had no issues with finding where everything was and it is organized in such a way, that it made sense where to look for something. I also really like the customer order layout as we have to issue refunds a lot and it's very simple.
July 27, 2022

Great modern platform, especially at the price point

Verified User
Employee in Information Technology
Marketing & Advertising Company, 1-10 employees
Score 7 out of 10
Vetted Review
ResellerIncentivized
Likelihood to Recommend
The BigCommerce platform is well suited for small retailers with simple needs, especially those that would work well on an out-of-the-box theme. There are also great use cases for B2B / wholesale situations. If you run multiple online stores, but share inventory, you can use the multistore front feature to make managing them easier. Not a great platform if you have highly customizable product page needs or if you have a large demand for custom development. It's not that custom development isn't possible, it's just more time-consuming than platforms like Shopify, so it might cost you more in development costs. Their pricing model and no transaction fees are a big selling point. Also, the out-of-the-box integration with other shopping channels like eBay is a bonus for those looking to do omnichannel commerce.
July 08, 2022

E-commerce that's "just right"... and a whole lot more

SP
Shaun Price
Head of Customer Acquisition
MitoQ (Health, Wellness and Fitness, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is a fantastic solution for a growing medium-sized e-commerce focussed business. It's great from an administrative standpoint with an easy-to-navigate interface and huge feature set. We compared BigCommerce to Shopify, Woo Commerce, and Sana E-commerce. The amazing personal service, robust feature set and continually developing product roadmap sets BigCommerce apart from the crowd - it's that sweet spot of "just right" for a fast-growing business: not too big that we don't get attention and not too small that it constrains our ambitions
June 12, 2022

BigCommerce finally put on its big boy pants!

Paul Francis Jones | TrustRadius Reviewer
Paul Francis Jones
eCommerce, Web and Graphic Design for Small to Medium Sized Businesses
Humanity Health CBD, LLC (Retail, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
BigCommerce is one of the better platforms, in our experience, when working with hemp-derived products like CBD. As a person with ten years in eCommerce, again, I'll say that my previous experience with BigCommerce was neither good nor bad, I'd best describe it as average, and not very memorable. In recent years though, BigCommerce has grown, and become easier to use, and if you're in an industry that a lot of other platforms define as high-risk, BigCommerce is, in my opinion, the best and most robust eCommerce platform you're going to find. Even if we stop talking about hemp-derived products, and go with any other industry like t-shirts or outdoor living products, the improvements on both the front-end and back have made BigCommerce a legit option, comparable to the best eCommerce platforms available.
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