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BigCommerce

BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

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Learn from top reviewers

BigCommerce is a Good Option for Those With Web Platform Experience

Rating: 6 out of 10
April 3, 2025
IncentivizedVetted ReviewVerified User
BigCommerce is used to host an eCommerce site including the maintenance of all landing pages, the product catalog, and analytics.
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Melissa-Ann Dailey
Director - Sales
Director of UX
Private Company
BigCommerce5 years of experience

BigCommerce is value for money

Rating: 10 out of 10
April 3, 2025
IncentivizedVetted ReviewVerified User
We use BigCommerce to power our e-commerce business. BC provides an enterprise e-commerce platform with the benefits of a great app marketplace. Which helps us integrate into ...
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Dipak Patel
Manager - Marketing
Web Analytics Manager
MyHomeMove
BigCommerce2 years of experience
Verified on LinkedIn

Powerful Platform, lots of capabilities!

Rating: 10 out of 10
January 22, 2025
IncentivizedVetted ReviewVerified User
We utilize BigCommerce daily, it's where we manage our companies website. BigCommerce is great for adding products, managing customer accounts, posting company updates & e...
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Ryan Olsen
Employee - Marketing
Sales / Marketing / AR
OLSEN SAFETY EQUIPMENT
BigCommerce3 years of experience

BigCommerce Added a Second Income Stream To Our Business

Rating: 9 out of 10
December 6, 2024
IncentivizedVetted ReviewVerified User
We use BigCommerce as our main website. We switched over from Wordpress so we can finally sell the products we carry in our brick-n-mortar store, online. Not only do we use it...
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Shahin Dehestani
Vice-President - Marketing
CMO (Chief Marketing Officer)
Hi-Tech Car Audio
BigCommerce1 year of experience

BigCommerce is very powerful

Rating: 8 out of 10
November 26, 2024
IncentivizedVetted ReviewVerified User
We implemented BigCommerce for our online products sales, upgrading from a legacy platform. BigCommerce allowed us to link our online sales to our accounting software. We used...
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Christopher Arnini
Director - Information Technology
Director of Technology
Oak Meadow
BigCommerce1 year of experience
Verified on LinkedIn
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How BigCommerce Differs From Its Competitors

BigCommerce Customization

As mentioned in the prior question, we really utilize google analytics heavily to understand our customers / potential customers - What we learn from these analytics is this: -How they discover our site (link, social media, by chance, etc.) -What Search queries & keywords are ranking high -We can …
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BigCommerce Customization

So far we're finding that there's always and app available that can integrate to BigCommerce to give our site the look & feel - plus the functionality - that we're looking for. For instance, we needed a testimonials widget to show customer review on our homepage and we fournd the perfect app that …
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BigCommerce Customization

BigCommerce has partnered with companies like YotPo to provide a very robust reviews engine that includes custom questions, image and video uploads and keyword search. YotPo also has a loyalty program, content from instagram and more. Because they are partners it was very easy to integrate these …
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BigCommerce Customization

We integrate for shipping and inventory updation, easy to integrate with CRM , email marketing. There is multi-channel selling option available to list the product directly in different channels instead of doing it manually in other stores. Selling of insurance with the packages are easy.
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BigCommerce Customization

We do use various API's with our store. These include Shipping modules, Klaviyo eMail marketing, Elfsight forms and Quickbooks SaaS Connector. These applications were easy to integrate - BigCommerce tools allow for this and all the add on API's are functioning nicely.
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BigCommerce Customization

We only use the google api s on our page. Both the maps api and the general api allow us to track sales through searches as well as location data which can inform our marketing process. The fact we don't use any other api s come more down to our technical ability than it does to bigcommerce or …
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BigCommerce Customization

I would definitely like to see more integrations. Unfortunately a lot of the integrations have additional costs to them which I understand but some of them could be more reasonably priced. Their APIs are great and allow us to connect easily to our backend systems.
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BigCommerce Customization

We are using the open APIs to connect to our ERP and website but again the issues with customization have been a challenge. Too many issues with the syncs breaking and accounts being deactivated from a bad sync or email address change. Trying to get BigCommerce to work for us has been like trying …
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BigCommerce Customization

Right now, we are not using open APIs, however we have incorporated several existing integrations. They all have been very simple to integrate and use. I would like to see an improved way to add or edit gift certificates. There is a simple integration that works, but since one of my customers also …
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BigCommerce Customization

This is something that I have not yet played with, but something I plan to learn more about and see about exploring more. The ability to do these kinds of things opens so many more options, which is rather exciting, but also unknown areas for myself right now. BigCommerce is really good about …
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BigCommerce Customization

We use customer groups to separate customers in retail and wholesale (allows us to offer different pricing and promotions) - Inventory is automatically synced between Square for in-store purchases and BigCommerce for online purchases (avoids overselling) - We easily import orders from BigCommerce …
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BigCommerce Customization

I am able to use various apps and features in order to make the website the way we want it for others to see. I have integrated a shipping app and emailing app. Both have allowed me to expand and do more in less time as well as gather more emails and customer information.
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BigCommerce Customization

The business has been able to integrate POS data along with other plug-ins that we utilize on a daily basis. With being able to capture all of this data we are able to learn more about our customer's profile along with data trends to better scale the business. In addition, the ease of being able …
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BigCommerce Customization

We use a handful of third party apps. The integrations with these are normally quite easy to use and allow us to add functionality quickly. They can often be expensive though, depending on the service we're adding. We use APIs to do our own custom updates to our products and catalog.
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BigCommerce Customization

Having open API's has made customizations and integrations to other platforms a breeze. Specifically creating new apps for just our website. Our developers had a ton of issues doing this with Shopify, but it has been preety much a breeze with BigCommerce. It has made the jobs cheaper for us, and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

3 videos

View Playlist
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.4
Avg 7.9

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.6
Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

8
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.4
Avg 7.7

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.6
Avg 8.1
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

BigCommerce Downloadables

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings and eCommerce security and Order processing highest, with a score of 8.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 451)

Powerful Platform, lots of capabilities!

Rating: 10 out of 10
Incentivized
January 22, 2025
RO
Ryan Olsen
Sales / Marketing / AR
OLSEN SAFETY EQUIPMENT (Wholesale, 1-10 employees)
Vetted Review
Verified User
BigCommerce
3 years of experience
Likelihood to Recommend
Big Commerce is great for managing our items for sale all while serving as a home base for our customers. - Whether they want to buy PPE, learn about PPE or have any questions or concerns, they know they can come to our site and get the service/product they need!

BigCommerce Added a Second Income Stream To Our Business

Rating: 9 out of 10
Incentivized
December 06, 2024
SD
Shahin Dehestani
CMO (Chief Marketing Officer)
Hi-Tech Car Audio (Retail, 11-50 employees)
Vetted Review
Verified User
BigCommerce
1 year of experience
View profile
Likelihood to Recommend
If you have a large catalogue of products, like we do, BigCommerce is a great solution. If you're selling 1-10 products, you might find Shopify or Square a better solution

Also, it's not for businesses that don't sell physical products online. If you have a service-based business, or a course/info business, there are other solutions out there.

BigCommerce is very powerful

Rating: 8 out of 10
Incentivized
November 26, 2024
Likelihood to Recommend
BigCommerce is suitable for most ecommerce sites as the base platform allows you to sell online and is very robust. The variety of 3rd party plugins and add in is very strong. I would say if your looking for an all in one platform, the inventory aspect can be a weak point if your say selling packages that contain individual sellable items, those cannot be tracked.
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