BigCommerce

BigCommerce

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.1 out of 100
Top Rated
BigCommerce

Overview

Recent Reviews

BigCommerce Review

10 out of 10
April 26, 2022
Used to run our ecommerce business and have been using the service for over three years.

BC allows us business to consumer and business to …
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Bigcommerce - A Good Choice

10 out of 10
December 20, 2021
Very easy to use systems. Lots of functionality is in-built without the need for external apps. Used it in the retail industry with 1000s …
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Our take

10 out of 10
December 03, 2021
It is the [backbone] of our website. We needed a new one back in 2014 and a local company helped set up the site. It works well with Webgil…
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Reviewer Sentiment

N/A
Positive ()
N/A
Negative ()
Learn how we calculate reviewer sentiment

Awards

TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2021
TrustRadius Award Top Rated 2020

Popular Features

View all 20 features

Product management (393)

8.2
82%

Product catalog & listings (396)

8.2
82%

Visual customization (387)

7.3
73%

Mobile storefront (384)

7.3
73%

Reviewer Pros & Cons

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Video Reviews

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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $29.95 per month

Features Scorecard

Online Storefront

7.5
75%

Online Shopping Cart

7.5
75%

Online Payment System

8.1
81%

eCommerce Marketing

7.0
70%

eCommerce Business Management

7.0
70%

Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Enterprise ecommerce for high-volume brands like Skullcandy.Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.
After growing her company to $500K in sales through this Google document, Revelry founder Michelle DeLoach realized she needed a scalable ecommerce platform to take her business to the next level.

BigCommerce Downloadables

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%

BigCommerce Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

Comparisons

View all alternatives

Frequently Asked Questions

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

How much does BigCommerce cost?

BigCommerce starts at $29.95.

What is BigCommerce's best feature?

Reviewers rate Product catalog & listings and Product management highest, with a score of 8.2.

Who uses BigCommerce?

The most common users of BigCommerce are from Small Businesses (1-50 employees) and the Retail industry.

Reviews

(1-25 of 419)
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Keith Whitt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
BigCommerce excels at providing an affordable eCommerce site for the sale of products online. It does that very well and provides a highly professional look and feel. If your organization is planning an informational site that does not sell directly to customers, BigCommerce is not the best choice. Informational or catalog-only pages are clumsy.
Score 8 out of 10
Vetted Review
Verified User
Review Source
BigCommerce's ability to customize product units of measure is very valuable. Certain products we sell can be sold in units, milligrams (mg), or milliliters (ml), depending on a customer's preference. The software makes it very easy to present these options to our customers. It's also easy to make product edits and post them immediately. We often need to make a price adjustment on very short notice and the software allows us to do that in just a few minutes. And nothing comes to mind when trying to think of a scenario in which the software is not appropriate.
Jim Lopardo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
With tens of thousands of items representing 80 brands, BigCommerce is particularly well-suited for managing large product catalogs. Flexible pricing structures and customer classes make it a powerful tool. With its easy-to-use UI, you won't need a programmer to maintain your site, although some database, IT, and website design/maintenance would be highly recommended. Alternately, for small catalogs or a small, very specific product line, the cost may not be as justifiable. Also, it does take daily upkeep for your store to remain fresh and dynamic.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I would say BigCommerce is most suited for a business that has relatively few unique products, but with an abundance of customizable SKUs. We deal with devices that can be designed to a variety of configurations and specifications. But a more common example would be apparel; Having a given style in a dozen colors and half a dozen sizes would amount to 72 different product entries in most systems, but BigCommerce supports it exceptionally well using their Variant system. It even supports different photos for each product, all of which can be stored in a single product record. This makes it incredibly easy to manage and update, even on the pricing side. On the other hand, it falls short when product offerings need to be tailored to a specific geographic region. For example, there are only select products we ship internationally, and we had to resort to a cumbersome dropdown menu that forces the customer to declare what country they are shipping to. This introduces the potential for errors, as opposed to what we wanted: For the shopping cart to autodetect and respond to the GeoIP of the customer.
JoAnna Cohen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
Honestly any online commerce business from boutique shops to large wholesale operations can benefit from BigCommerce. I have tried other software, blog sites with e-commerce plugins (WordPress), and Squarespace. They aren't as intuitive or powerful, or customizable for the average person. BigCommerce just works. It's beautiful and is feature-rich without having to know anything about coding, or plugins. Just add your logins and you're good to go.
Ghanshyam Thumar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
As per client [requirements], they wanted to make a [subscription-based] website with API data so [the first] client's recommended Shopify but after done [research,] we found BigCommerce which [provides] edit code easily with API get and post data and set customer subscription on third party admin.
Score 10 out of 10
Vetted Review
Verified User
Review Source
Ease of use and has specific features that none of the other off-the-shelf E-Commerce solutions have. Very easy for the end-user to edit and add new or existing content, plus has a very extensive knowledge base and a good user community [that] has many answers to the questions and problems I've encountered.
Score 10 out of 10
Vetted Review
Verified User
Review Source
BigCommerce is a tremendous tool for retail e-commerce but I would not recommend it for B2B. Not yet at least. I would recommend BigCommerce to any e-tailer that doesn't have multi-site requirements. I would recommend BigCommerce to any e-tailer that is marginally tech savvy. For the user who is clueless or the company that doesn't have good technical resources, I would only recommend BigCommerce if the prospect was willing to pay for professional services through an agency or consultant. I think Shopify or SquareSpace do a better job of providing a stupid-simple interface. That's not a knock on BigCommerce. I actually prefer BigCommerce's interface and for all but the most basic of businesses, BigCommerce is the hands-down winner. I think BigCommerce is equally well suited for the wine industry as it is for [the] automotive industry. I know of floral businesses that do tremendously well with the platform. I know of hospital gift shops that use BigCommerce to allow customers to order gifts and have them delivered to patients in the hospital. I know BigCommerce has worked tremendously well for selling sporting goods and even firearms. I guess I would say that I would be less confident that BigCommerce would be a good fit for a service oriented industry that sells services or reservations.
Score 5 out of 10
Vetted Review
Verified User
Review Source
I like how BigCommerce has a drag and drop feature that helps you build pages and websites so quickly. For people who are not technical, this is a great platform to use. However, you also sacrifice some [flexibility]. The free templates look nice, but when you want to customize it even more it gets a little tricky to do so.
Thomas Pittman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
BigCommerce is well suited for small marketing teams looking to offer a robust online presence for its customers. Its ease of use and cost-effectiveness make it an ideal fit for easy maintenance and quickly launching products to market then maintaining and propel fly fulfilling them. Also ideal for anyone looking to offer an online presence that is integrated with their WordPress backend.
October 18, 2021

A Review of BigCommerce

Score 9 out of 10
Vetted Review
Verified User
Review Source
I feel BigCommerce is well suited for anyone looking to start an e-commerce business or expand their brick-and-mortar business online. BigCommerce is easy to use, affordable, and you can get a free trial to test it out before you commit. While I feel the ability to customize everything is a great feature, I do feel that some people may find that to be intimidating and overwhelming.
Score 8 out of 10
Vetted Review
Verified User
Review Source
BigCommerce is great for medium to large product catalogs. For very small businesses, the amount of work required to get started can be intimidating when selling only a few products. Most BigCommerce sites seem to look very similar - more diversity of default layouts and templates would go a long way towards providing a better small business experience.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I do a lot of vendor shows (except since Covid-19 caused many changes to those venues), and have interactions with others that are small crafting types of business, and I have definitely recommended BigCommerce to many people who are trying to build up their small businesses.
Score 7 out of 10
Vetted Review
Verified User
Review Source
I like BigCommerce and would tell a colleague to go for BigCommerce and sign up in a different plan than what we did. The enterprise plan is very costly and our website is built on BigCommerce enterprise, meaning if we downgraded our plan we would lose functionality. I would recommend the lower tier plans to a friend and tell them to learn everything as otherwise, BigCommerce has everything you need and pretty ok customer service.