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BigCommerce

BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

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Learn from top reviewers

BigCommerce Review

Rating: 8 out of 10
October 2, 2024
IncentivizedVetted ReviewVerified User
We use BigCommerce to simplify our e-commerce operations allowing us to manage our online store efficiently without needing tech help.
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Shikher Goyal
Professional - Marketing
SEO Alanyst
Coalition technologies
BigCommerce6 years of experience
Verified on LinkedIn

BigCommerce Falls Short

Rating: 3 out of 10
September 28, 2024
IncentivizedVetted ReviewVerified User
We used BigCommerce to create a store that both our B2B and B2C customers could use to easily get the products they need. The problem it was supposed to address was being able...
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Verified user
Manager
BigCommerce3 years of experience

BigCommerce is a B2B powerhouse

Rating: 8 out of 10
September 23, 2024
IncentivizedVetted ReviewVerified User
We use BigCommerce and it’s B2B edition to support online ordering for our distributors. BigCommerce has a powerful B2B engine that is far superior then the other options in t...
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Verified user
Employee
BigCommerce1 year of experience

Last resort letdown...

Rating: 1 out of 10
March 7, 2024
Vetted ReviewVerified User
So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were worried they may go under and we would los...
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Verified user
Executive
BigCommerce1 year of experience

Great Platform for the Price.

Rating: 6 out of 10
March 6, 2024
IncentivizedVetted ReviewVerified User
It's a great e-commerce store that integrates well with our fulfillment platform. Its API also is able to interact with other data sources/data warehouses so we can analyze pe...
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Christine Sako
Manager - Other
Head of Internal Ops and BI
XY Labs
BigCommerce7 years of experience

Perfect or international shipping options

Rating: 10 out of 10
February 29, 2024
IncentivizedVetted ReviewVerified User
I've built custom e-commerce sites for almost two decades, so I'm used to advanced features and customization that are hard to get with basic e-commerce providers. I specifica...
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Michelle Brauer Nicolson
Consultant - Professional Services
Owner
Black Cat Communications
BigCommerce3 years of experience

BigCommerce is a well rounded great e-commerce platform

Rating: 10 out of 10
February 29, 2024
IncentivizedVetted ReviewVerified User
We use BigCommerce to run our e-commerce web site selling luxury skincare products direct to consumer. It's an easy to use platform. You can run a website without knowing how ...
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Verified user
Manager
BigCommerce5 years of experience

BigCommerce delivers

Rating: 8 out of 10
February 28, 2024
IncentivizedVetted ReviewVerified User
For a DTC online store.
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Verified user
General Manager
BigCommerce2 years of experience

Helped Take My Small Company to the Next Level

Rating: 10 out of 10
February 28, 2024
IncentivizedVetted ReviewVerified User
I switched to BigCommerce awhile ago now after attempting to use some other shopping cart sites along with trying to run my own webstore software with not the best results. On...
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Ken Falta
Manager - Manufacturing
Owner/Op
Golden Age Arcade Parts

BigCommerce is worth it!

Rating: 10 out of 10
February 27, 2024
IncentivizedVetted ReviewVerified User
It is used by the entire organization and one person runs it. Since we are a one-person operation, there are no logistical problems. It gives us the online sales presence we w...
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Micah Jewell
C-Level Executive - Sales
Small Business Owner
Blue Phoenix Hemp
BigCommerce1 year of experience

Big Commerce has helped me affordably grow my online business

Rating: 1 out of 10
February 27, 2024
IncentivizedVetted ReviewVerified User
I used BigCommerce for about 14 years and switched to Shopify in October. I can NO LONGER recommend this company to anyone.
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Verified user
Administrator
BigCommerce5 years of experience

BigCommerce Success!!

Rating: 9 out of 10
January 26, 2024
IncentivizedVetted ReviewVerified User
We have utilized Big Commerce in the development and execution of our website. The SEO and store creation have been simple and easy, and the company has been super easy to dea...
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Verified user
Employee
BigCommerce1 year of experience

BigCommerce is there for my company.

Rating: 9 out of 10
January 23, 2024
IncentivizedVetted ReviewVerified User
We use Big Commerce for online selling (retail and wholesale orders).
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Jana Campbell
General Manager - Corporate
Founder
Fenigo Inc.
BigCommerce9 years of experience

BigCommerce Added a Second Income Stream To Our Business

Rating: 10 out of 10
January 17, 2024
IncentivizedVetted ReviewVerified User
We use BigCommerce as our main website. We switched over from Wordpress so we can finally sell the products we carry in our brick-n-mortar store, online. Not only do we use it...
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Shahin Dehestani
Vice-President - Marketing
CMO (Chief Marketing Officer)
Hi-Tech Car Audio
BigCommerce1 year of experience

BigCommerce, Big Results!

Rating: 7 out of 10
October 25, 2023
IncentivizedVetted ReviewVerified User
We use BigCommerce to operate our online store, which has been a significant source of revenue and immensely important to how we run our business.. with a huge marketing effor...
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Sam Saidman
Representative - Marketing
Marketing Manager
Renew Digital
BigCommerce5 years of experience
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How BigCommerce Differs From Its Competitors

BigCommerce Customization

We are using the open APIs to connect to our ERP and website but again the issues with customization have been a challenge. Too many issues with the syncs breaking and accounts being deactivated from a bad sync or email address change. Trying to get BigCommerce to work for us has been like trying …
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BigCommerce Customization

I would definitely like to see more integrations. Unfortunately a lot of the integrations have additional costs to them which I understand but some of them could be more reasonably priced. Their APIs are great and allow us to connect easily to our backend systems.
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BigCommerce Customization

Right now, we are not using open APIs, however we have incorporated several existing integrations. They all have been very simple to integrate and use. I would like to see an improved way to add or edit gift certificates. There is a simple integration that works, but since one of my customers also …
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BigCommerce Customization

BigCommerce has partnered with companies like YotPo to provide a very robust reviews engine that includes custom questions, image and video uploads and keyword search. YotPo also has a loyalty program, content from instagram and more. Because they are partners it was very easy to integrate these …
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BigCommerce Customization

This is something that I have not yet played with, but something I plan to learn more about and see about exploring more. The ability to do these kinds of things opens so many more options, which is rather exciting, but also unknown areas for myself right now. BigCommerce is really good about …
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BigCommerce Customization

I am able to use various apps and features in order to make the website the way we want it for others to see. I have integrated a shipping app and emailing app. Both have allowed me to expand and do more in less time as well as gather more emails and customer information.
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BigCommerce Customization

The business has been able to integrate POS data along with other plug-ins that we utilize on a daily basis. With being able to capture all of this data we are able to learn more about our customer's profile along with data trends to better scale the business. In addition, the ease of being able …
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BigCommerce Customization

We use customer groups to separate customers in retail and wholesale (allows us to offer different pricing and promotions) - Inventory is automatically synced between Square for in-store purchases and BigCommerce for online purchases (avoids overselling) - We easily import orders from BigCommerce …
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BigCommerce Customization

So far we're finding that there's always and app available that can integrate to BigCommerce to give our site the look & feel - plus the functionality - that we're looking for. For instance, we needed a testimonials widget to show customer review on our homepage and we fournd the perfect app that …
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BigCommerce Customization

We use a handful of third party apps. The integrations with these are normally quite easy to use and allow us to add functionality quickly. They can often be expensive though, depending on the service we're adding. We use APIs to do our own custom updates to our products and catalog.
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BigCommerce Customization

Our AI-powered search feature uses the API to great effect and this really does give a great customer experience and also drives our category pages, it is a good job really as the default BC search is rather poor. - We also use the API to connect to SAP B1 for order management as well as to a PIM …
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BigCommerce Customization

Having open API's has made customizations and integrations to other platforms a breeze. Specifically creating new apps for just our website. Our developers had a ton of issues doing this with Shopify, but it has been preety much a breeze with BigCommerce. It has made the jobs cheaper for us, and …
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BigCommerce Customization

We have integrated with API of Tamper Monkey, Unicommerce, JusPay, JudgeMe and RazorPay. We have also integrated with delivery partner Shiprocket and Delhivery. We are able to use BigCommerce API with these services which helped us to run our operations smoothly. This is just a great application …
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BigCommerce Customization

We utilized API for order processing. All of our orders flow into QuickBooks which generates a sales receipt for deposit and finance purposes. The orders then move into the designated distributor for the items that are on the order. Once order has shipped the tracking information is then applied …
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BigCommerce Customization

BigCommerce is great as we have been able to use several of these features. Our products are very unique and BigCommerce gives us the ability to be very specific in how we tailor our experience to the customer. We integrate this with our Inventory Management software as well as our Shipping …
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BigCommerce Customization

There is great potential in the open APIs and I've seen incredible things done with them. In my opinion, it's a great system and really competes. However, I'm a bit disgruntled that there are simple tasks that other platforms make easy to take care of through the online editor that BC really …
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BigCommerce Customization

Over the 2 years we've been using BigCommerce we've realized the power of their open APIs and made increasing use of them - initially it was just to call the products so we can show BigCommerce products and pricing on our CMS site, but recently we've begun the transition to a headless store and …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

View all pros & cons

Video Reviews

3 videos

View Playlist
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7
Avg 7.8

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.3
Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

7.4
Avg 8.4

eCommerce Marketing

Features related to marketing for eCommerce websites

7
Avg 7.6

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.1
Avg 7.9
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

BigCommerce Downloadables

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Multi-site management highest, with a score of 7.7.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

View all alternatives
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Reviews and Ratings

(663)

Reviews

(1-25 of 53)
Companies can't remove reviews or game the system. Here's why

Perfect or international shipping options

Rating: 10 out of 10
Incentivized
February 29, 2024
Likelihood to Renew
10
We've been using BigCommerce for several years, and we have no plans to stop now. It's been very helpful for our small business by providing exactly what we need, as well as the potential to expand in the future. We'd highly recommend it to other small businesses looking to expand their online stores.

BigCommerce is a well rounded great e-commerce platform

Rating: 10 out of 10
Incentivized
February 29, 2024
Verified User
Vetted Review
Verified User
BigCommerce
5 years of experience
Likelihood to Renew
10
I personally would not even consider another e-commerce website platform.

Bigcommerce may have the same (or close to the same) functionality and integrations as other SaaS platforms but they excel at customer service and tech support. At the end of the day you need a company that will answer the phone in less than a minute especially if you're having a 5 alarm issue. That said, we hardly ever have any issues. The site was down for a few minutes one time 5 years ago. Sometimes we have issues with coding or apps and they help me with that too. They even walked me through installing our new theme when the contracted developers told me that wasn't included in the development of our new website.

Bigcommerce comes out with new innovations every year, not including apps that other people write for the platform, and there are a lot of those and new ones all the time. And there are a LOT of awesome themes to choose from (Halothemes are the best).

And the price is reasonable!

I'd give Bigcommerce my business any time and recommend them to anyone looking to run an e-commerce website. You could even use them for a non-shopping site, we have one of those too!

Helped Take My Small Company to the Next Level

Rating: 10 out of 10
Incentivized
February 28, 2024
KF
Ken Falta
Owner/Op
Golden Age Arcade Parts (Entertainment, 1-10 employees)
Vetted Review
Verified User
Likelihood to Renew
10
I gave this rating of 10 because I really do love BigCommerce and how well it has worked for my needs. It has allowed me to create a webstore/Website where I can reach out to customers around the world and also help supply my customers with information about the products we offer. Its nice to have everything all there including a TON of options I have not used yet, but can if I need those options.

The platform for dummies

Rating: 9 out of 10
Incentivized
August 03, 2020
Verified User
Vetted Review
Verified User
BigCommerce
8 years of experience
Likelihood to Renew
10
I love the platform and ease of use. It has been consistent and reliable for us as well as for our customers. As long as the .pdf and mp3 files are stored here safely I don't see any reason to change anything.

BigCommerce is an excellent platform with a few quirks

Rating: 9 out of 10
Incentivized
October 18, 2019
KM
Klint McInturff
CMO (Chief Marketing Officer)
Print.Save.Repeat. (Business Supplies and Equipment, 11-50 employees)
Vetted Review
Verified User
BigCommerce
5 years of experience
Likelihood to Renew
9
BigCommerce is a solid platform with a lot of out of the box features. It is very stable. In the past 6 years of using it, it has only gone down once and was back up within minutes. With the Stencil framework, the sky is the limit on customizations for advanced developers. BigCommerce has a lot to offer both basic and advanced users.

BigCommerce from a small business owner

Rating: 10 out of 10
Incentivized
October 05, 2019
JB
Joe Burnham
CEO
Burning Spider Stoke Company, LLC. (Retail, 1-10 employees)
Vetted Review
Verified User
BigCommerce
1 year of experience
View profile
Likelihood to Renew
10
The platform is big enough to fit our current needs, it is ever-expanding to fit our future needs. The tutorials teach us everything we need to fully harness the offerings and trends in our special market. We don't see any need to go to another platform when this one is more than enough.

Long time User's Review

Rating: 10 out of 10
Incentivized
September 19, 2019
Verified User
Vetted Review
Verified User
BigCommerce
7 years of experience
Likelihood to Renew
9
Ive been using big commerce since the start of my business. I've seen many companies hop to shopify but for now, I'm sticking with BC. My main complaint is if you make an error entering a product, all of your work is immediately erased. No undo button, it's just gone and that is infuriating to me.

Growing BIG with BigCommerce

Rating: 10 out of 10
Incentivized
August 09, 2019
KD
Kari Docekal
Marketing Manager
Big Green Tomato (Retail, 11-50 employees)
Vetted Review
Verified User
BigCommerce
1 year of experience
Likelihood to Renew
9
We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations.
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