BigCommerce Reviews

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Score 8.8 out of 101

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TrustRadius Top Rated for 2019

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Reviews (1-25 of 38)

Kari Docekal profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations.
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Klint McInturff profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
BigCommerce is a solid platform with a lot of out of the box features. It is very stable. In the past 6 years of using it, it has only gone down once and was back up within minutes. With the Stencil framework, the sky is the limit on customizations for advanced developers. BigCommerce has a lot to offer both basic and advanced users.
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Joe Burnham profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
The platform is big enough to fit our current needs, it is ever-expanding to fit our future needs. The tutorials teach us everything we need to fully harness the offerings and trends in our special market. We don't see any need to go to another platform when this one is more than enough.
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Matt Russell profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
We are VERY happy with BigCommerce's ability to manage our needs for running our business. All other eCommerce platforms fall short of what is offered by BigCommerce in almost all ways. We don't plan on leaving BC anytime soon! Love it and highly recommend to others who need an eCommerce solution.
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No photo available
September 19, 2019

Long time User's Review

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
Ive been using big commerce since the start of my business. I've seen many companies hop to shopify but for now, I'm sticking with BC. My main complaint is if you make an error entering a product, all of your work is immediately erased. No undo button, it's just gone and that is infuriating to me.
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No photo available
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

8
BigCommerce is a great platform! It does the job and has a very good API set. I would definitely recommend it to others, but I would warn them about the cost associated with BigCommerce. There are lower cost solutions, but definitely not as feature rich as BigCommerce. It's definitely not perfect, and has a few wrinkles to iron, but nothing is ever perfect. It does the job for us and I do enjoy using the platform!!
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Vin Campbell profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

10
Well - I am singing the praises of the BigCommerce platform. To date, I can honestly say that I have no real complaints about their entire system. When you have 99.9% uptime (I haven't personally experienced, nor had a customer contact me regarding an outage) and no hidden or extra fees, I'd call it a praiseworthy experience overall and find no reason not to renew.
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Vinny Hebert profile photo
Score 5 out of 10
Vetted Review
Reseller
Review Source

Likelihood to Renew

8
I will continue to offer Bigcommerce to my clients until I find something better. I like a lot of the features that are coming, some I'm not at liberty to discuss but I'm concerned that the change of their pricing table will affect my willingness to continue to recommend this product. Their unofficial motto was they don't penalize you for being successful by not charging additional fees besides the monthly fee. Now they've incorporated a transaction fee on their cheapest plan and increased the monthly cost by $10.
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Joanne Barker profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

7
Compared to many of the hosted solutions out there, BigCommerce is the most polished and has the most potential. If they can improve on the timeliness of the bug fixes and more flushed out enhancements, they will be a formidable player in the eCommerce landscape.
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Danny Leary profile photo
Score 10 out of 10
Vetted Review
Reseller
Review Source

Likelihood to Renew

10
Cost is great. Basic support and guidance is included. Overall they are a great company to deal with. I'm happy with the technical aspects of the platform, the admin / store administration area, and the feature set. They've added support for a blog now and have some excellent marketing tools.
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Jason Castillo profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Renew

9
Unless there was a simple way to transfer our BC store onto a different system without having to rebuild (like Shopify) I don't think it would be worth the effort to switch. Also, employees have become used to the BC system and despite a few flaws it is working pretty well for us.
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Feature Scorecard Summary

Product catalog & listings (279)
9.0
Product management (276)
9.1
Bulk product upload (210)
8.6
Branding (247)
8.4
Mobile storefront (272)
8.6
Product variations (267)
8.9
Website integration (235)
9.0
Visual customization (273)
8.5
CMS (193)
7.7
Abandoned cart recovery (248)
8.7
Checkout user experience (270)
8.9
eCommerce security (270)
9.7
Promotions & discounts (258)
8.7
Personalized recommendations (208)
8.4
SEO (252)
8.5
Multi-site management (120)
8.4
Order processing (263)
9.2
Inventory management (228)
8.8
Shipping (233)
8.6
Custom functionality (233)
7.9

About BigCommerce

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
Categories:  Ecommerce

BigCommerce Features

Online Storefront Features
Has featureProduct catalog & listings
Has featureProduct management
Has featureBulk product upload
Has featureBranding
Has featureSearch & filter
Has featureMobile storefront
Has featureProduct variations
Has featureSubscriptions & downloads
Has featureWebsite integration
Has featureVisual customization
Has featureCMS
Has featureCustomer service tools
Online Shopping Cart Features
Has featureAbandoned cart recovery
Has featureTax calculator
Has featureShipping calculator
Has featureIntegration with Amazon
Has featureIntegration with eBay
Has featureCheckout user experience
Online Payment System Features
Has featurePayPal integration
Has featureReturns & refunds
Has featureSingle-click checkout
Has featureeCommerce security
Does not have featureCredit card transaction fee
Has featureB2B features
eCommerce Marketing Features
Has featurePromotions & discounts
Has featurePersonalized recommendations
Has featureSEO
Has featureProduct reviews
Has featureSocial commerce integration
Has featureCustomer registration
eCommerce Business Management Features
Has featureMulti-site management
Has featureOrder processing
Has featureInventory management
Has featureAccounting
Has featureShipping
Has featureCustom functionality
Additional Features
Has featureHigh Availability (HA) infrastructure that allows us to deliver 99.99% uptime
Has featureOpen Platform: 90% of the BigCommerce platform data is exposed to the API
Has featureServer-to-server API functions enable a headless commerce on WordPress and more
Has featureDevelop, test and push changes without downtime in a local environment using the Stencil CLI tool.
Has featureOmnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
Has featureGlobal CDN, localized payments and multi-language support

BigCommerce Screenshots

BigCommerce Videos (4)

BigCommerce Downloadables

BigCommerce Integrations

BigCommerce Competitors

Shopify, Shopify Plus, Salesforce Commerce Cloud, WooCommerce, Magento Commerce Cloud (formerly Magento)

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
EditionPricing DetailsTerms
Standard29.95per month
Plus79.95per month
EnterpriseCustomper month
Pro249.95per month

BigCommerce Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
60%
Mid-Size Companies (51-500 employees)
30%
Enterprises (> 500 employees)
10%

BigCommerce Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Professional Services

BigCommerce Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web