BigCommerce

BigCommerce

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.1 out of 100
Top Rated
BigCommerce

Overview

Recent Reviews

BigCommerce Review

10 out of 10
April 26, 2022
Used to run our ecommerce business and have been using the service for over three years.

BC allows us business to consumer and business to …
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Bigcommerce - A Good Choice

10 out of 10
December 20, 2021
Very easy to use systems. Lots of functionality is in-built without the need for external apps. Used it in the retail industry with 1000s …
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Our take

10 out of 10
December 03, 2021
It is the [backbone] of our website. We needed a new one back in 2014 and a local company helped set up the site. It works well with Webgil…
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Reviewer Sentiment

N/A
Positive ()
N/A
Negative ()
Learn how we calculate reviewer sentiment

Awards

TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2021
TrustRadius Award Top Rated 2020

Popular Features

View all 20 features

Product management (393)

8.2
82%

Product catalog & listings (396)

8.2
82%

Visual customization (387)

7.3
73%

Mobile storefront (384)

7.3
73%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $29.95 per month

Features Scorecard

Online Storefront

7.5
75%

Online Shopping Cart

7.5
75%

Online Payment System

8.1
81%

eCommerce Marketing

7.0
70%

eCommerce Business Management

7.0
70%

Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Enterprise ecommerce for high-volume brands like Skullcandy.Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.
After growing her company to $500K in sales through this Google document, Revelry founder Michelle DeLoach realized she needed a scalable ecommerce platform to take her business to the next level.

BigCommerce Downloadables

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%

BigCommerce Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

Comparisons

View all alternatives

Frequently Asked Questions

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

How much does BigCommerce cost?

BigCommerce starts at $29.95.

What is BigCommerce's best feature?

Reviewers rate Product catalog & listings and Product management highest, with a score of 8.2.

Who uses BigCommerce?

The most common users of BigCommerce are from Small Businesses (1-50 employees) and the Retail industry.

Reviews

(1-25 of 417)
Companies can't remove reviews or game the system. Here's why
Keith Whitt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Users like the professional look and navigation of the site, which increased orders.
  • Processing and fulfilling orders is much faster than with my previous system (osCommerce).
  • BigCommerces manages all backend codes, which includes security. That alone has been a great investment.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Our web revenue has increased by about 500% over the last 3-4 years and BigCommerce was able to handle easily the higher traffic and order volume.
  • Our BigCommerce plan if quite affordable, so our ROI is exceptional.
  • BigCommerce is intuitive and easy to use, so we do not need IT specialists to maintain our website. This has saved us tens of thousands in consulting and outsourcing fees.
Jim Lopardo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • We booked our first international large multi-pallet order in our history to a British corporation. In another first, we shipped the order direct to Ghana.
  • We added 70 first-time customers since launch. Over half have ordered more than once.
  • Integrating with two of our largest national customers' EAM systems has reduced the costs - and time - involved with order processing, including eliminating paper invoices. This has sped up our cash receipts from customers with payment terms.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • We've seen a dramatic reduction in abandoned online orders, due to cart recovery, and the improved UX for the customer, somewhere to the tune of a 60% reduction.
  • Our online sales numbers, not just individual sales, but total revenue, have increased as a result of more customers moving away from phone orders due to the ease of the system. This has in turn allowed our call staff to put more of their attention to other specialist tasks in the company.
  • It has reduced the time it takes annually to handle and audit our price changes. The process has dropped by about 2 full days, with a significant minimization in the rate of errors.
  • Our shipping quotes for online orders are significantly more accurate, a difference of up to $20 per order for some customers, at huge savings to them. This is because it can interact so closely with our FedEx and UPS negotiated rates.
  • There has been a tremendous relief among the company and the customers related to confidence in the system after the previous solution proved to be unreliable.
Ghanshyam Thumar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • ROI improved after migrated ecommerce from Woo commerce to WordPress[.]
  • BigCommerce support provided 24x7 so no downtime on website[.]
  • Easy to use admin for non technical clients[.]
  • Drop shipping needs to improve which help to improve more ROI[.]
  • Abandoned cart saver[.]
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Organic traffic has increased by 40% / Organic revenue is up 34% since moving to BigCommerce.
  • AOV is up 15% since moving to BigCommerce.
  • Sales are up 80% since moving to BigCommerce.
  • BigCommerce has allowed us to streamline our operations and we are now doing twice as much business without having had to hire any additional staff.
October 18, 2021

A Review of BigCommerce

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • BigCommerce is really helping me streamline my business with the ability to connect multiple sales channels to my store.
  • BigCommerce has been a great all-in-one solution for my e-commerce business. I used another shopping cart company in the past and BigCommerce is ten times better.
  • More than anything, I love the ability to customize my store exactly the way I want it with only a few clicks.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Since the shutdowns in 2020, BigCommerce has been an invaluable lifeline for me to make some money when other avenues of revenue were not available. I could not have made it through the past 18 months without my BigCommerce storefront. - Thank you
  • Honestly, because I wasn't able to operate my crafting business as usual since the Covid-19 lockdowns, by having the BigCommerce storefront, I actually was able to see that maybe other avenues might not have been as cost-effective as I had believed them to be. Therefore, I have learned a lot over the past 18 months that I had not learned in the 7 years prior.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Connecting Paypal/Braintree to BigCommerce has given us some pretty good rates we otherwise wouldn't have gotten.
  • BigCommerce makes it easy to print labels and connect to our customers and refund from the control panel.
  • BigCommerce is good for our Marketing team as it is SEO friendly.