BigCommerce Review
Used to run our ecommerce business and have been using the service for over three years.
BC allows us business to consumer and business to …
BC allows us business to consumer and business to …
BigCommerce
Top Rated
BigCommerce
Starting at $29.95 per month
View PricingOverview
Recent Reviews
Reviewer Sentiment
N/A
Positive ()
N/A
Negative ()
Awards
Popular Features
View all 20 featuresProduct management (393)
8.2
82%
Product catalog & listings (396)
8.2
82%
Visual customization (387)
7.3
73%
Mobile storefront (384)
7.3
73%
Reviewer Pros & Cons
View all pros & cons
Video Reviews
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Pricing
View all pricingStandard
$29.95
Cloud
per month
Plus
$79.95
Cloud
per month*
Pro
$299.95
Cloud
per month*
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $29.95 per month
Features Scorecard
Online Storefront
7.5
75%
Online Shopping Cart
7.5
75%
Online Payment System
8.1
81%
eCommerce Marketing
7.0
70%
eCommerce Business Management
7.0
70%
Product Details
What is BigCommerce?
According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.
The vendor says that the product provides the following benefits to customers:
The vendor says that the product provides the following benefits to customers:
Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
BigCommerce Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Integration with Amazon
- Supported: Integration with eBay
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
- Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
- Supported: Server-to-server API functions enable a headless commerce on WordPress and more
- Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
- Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
- Supported: Global CDN, localized payments and multi-language support
BigCommerce Screenshots
BigCommerce Videos
Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.
After growing her company to $500K in sales through this Google document, Revelry founder Michelle DeLoach realized she needed a scalable ecommerce platform to take her business to the next level.
BigCommerce Downloadables
BigCommerce Integrations
BigCommerce Competitors
- Shopify
- Shopify Plus
- Salesforce Commerce Cloud
- WooCommerce
- Magento Commerce Cloud (formerly Magento)
BigCommerce Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 60% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 10% |
BigCommerce Technical Details
| Deployment Types | SaaS |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
Comparisons
View all alternatives
Frequently Asked Questions
What is BigCommerce?
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
How much does BigCommerce cost?
BigCommerce starts at $29.95.
What are BigCommerce's top competitors?
What is BigCommerce's best feature?
Reviewers rate Product catalog & listings and Product management highest, with a score of 8.2.
Who uses BigCommerce?
The most common users of BigCommerce are from Small Businesses (1-50 employees) and the Retail industry.
Reviews and Ratings
(629)
Reviews
(1-25 of 417)- Popular Filters
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April 26, 2022
BigCommerce Review
- Increased AOV.
- Streamlined operations.
April 20, 2022
Professional Ecommerce Platform at an Affordable Price
- Users like the professional look and navigation of the site, which increased orders.
- Processing and fulfilling orders is much faster than with my previous system (osCommerce).
- BigCommerces manages all backend codes, which includes security. That alone has been a great investment.
April 13, 2022
BigCommerce Review
- Generally positive impact on all of our business objectives.
March 26, 2022
Affordable and very usable
- Our web revenue has increased by about 500% over the last 3-4 years and BigCommerce was able to handle easily the higher traffic and order volume.
- Our BigCommerce plan if quite affordable, so our ROI is exceptional.
- BigCommerce is intuitive and easy to use, so we do not need IT specialists to maintain our website. This has saved us tens of thousands in consulting and outsourcing fees.
March 25, 2022
BigCommerce isn't worth the price
- BigCommerce is overpriced for what you get.
February 28, 2022
BigCommerce: The Vehicle To Get You Across The Finish Line
- We booked our first international large multi-pallet order in our history to a British corporation. In another first, we shipped the order direct to Ghana.
- We added 70 first-time customers since launch. Over half have ordered more than once.
- Integrating with two of our largest national customers' EAM systems has reduced the costs - and time - involved with order processing, including eliminating paper invoices. This has sped up our cash receipts from customers with payment terms.
February 18, 2022
BigCommerce - Big Solutions
- We've seen a dramatic reduction in abandoned online orders, due to cart recovery, and the improved UX for the customer, somewhere to the tune of a 60% reduction.
- Our online sales numbers, not just individual sales, but total revenue, have increased as a result of more customers moving away from phone orders due to the ease of the system. This has in turn allowed our call staff to put more of their attention to other specialist tasks in the company.
- It has reduced the time it takes annually to handle and audit our price changes. The process has dropped by about 2 full days, with a significant minimization in the rate of errors.
- Our shipping quotes for online orders are significantly more accurate, a difference of up to $20 per order for some customers, at huge savings to them. This is because it can interact so closely with our FedEx and UPS negotiated rates.
- There has been a tremendous relief among the company and the customers related to confidence in the system after the previous solution proved to be unreliable.
- Streamlined e-commerce operations.
- Better SEO.
- More recovered revenue from abandoned carts.
January 04, 2022
World's Number One eCommerce Software
- Cost effective
December 20, 2021
Bigcommerce - A Good Choice
- Better branding
December 12, 2021
Big Big BigCommerce
- Less worry about web servers and hosting.
- Easy customization.
- Increased in payment options results in increase in sale.
December 08, 2021
Sell Anything, Anywhere with Bigcommerce
- ROI improved after migrated ecommerce from Woo commerce to WordPress[.]
- BigCommerce support provided 24x7 so no downtime on website[.]
- Easy to use admin for non technical clients[.]
- Drop shipping needs to improve which help to improve more ROI[.]
- Abandoned cart saver[.]
December 05, 2021
Do it once, Do it right - BigCommerce Time
- N/A at this time
December 03, 2021
Loving BigCommerce!
- It has helped me to promote my products
- I have not promoted much the last two years so no big jump on sales
- It helps me with keeping track of my inventory
December 03, 2021
Our take
- We like it[.]
- The tech support is great[.]
November 29, 2021
Features not available in other systems
- Massively reduced the cost to the client for web updates
November 20, 2021
The Best Platform. The Best Features. The Best Support. The Best People. The Best Business Decision.
- Organic traffic has increased by 40% / Organic revenue is up 34% since moving to BigCommerce.
- AOV is up 15% since moving to BigCommerce.
- Sales are up 80% since moving to BigCommerce.
- BigCommerce has allowed us to streamline our operations and we are now doing twice as much business without having had to hire any additional staff.
November 19, 2021
Easy to setup, clean look and easy online shopping solution. Would not hesitate to recommend to anyone wanting to sell their products online.
- Reach customers out of state
- Reach customers we would not have found without having products online
- Integrate with google shopping helps better return
November 19, 2021
Feature Rich, but Quite Expensive
- Improve user experience
- Reduce the time we spent on building pages
- Cost too much to have fancy features such as abandoned cart
November 17, 2021
BigCommerce - The perfect fit for small business[es] on Wordpress
- Increased revenue
- Enhanced ROI for online presence
- Increased average order value
October 18, 2021
A Review of BigCommerce
- BigCommerce is really helping me streamline my business with the ability to connect multiple sales channels to my store.
- BigCommerce has been a great all-in-one solution for my e-commerce business. I used another shopping cart company in the past and BigCommerce is ten times better.
- More than anything, I love the ability to customize my store exactly the way I want it with only a few clicks.
September 23, 2021
Good for [a] small business with a learning curve
- It is allowing us to take our ideas live with minimal third party effort.
- Time to actual launch is taking longer than expected, but that's on us.
- Since the shutdowns in 2020, BigCommerce has been an invaluable lifeline for me to make some money when other avenues of revenue were not available. I could not have made it through the past 18 months without my BigCommerce storefront. - Thank you
- Honestly, because I wasn't able to operate my crafting business as usual since the Covid-19 lockdowns, by having the BigCommerce storefront, I actually was able to see that maybe other avenues might not have been as cost-effective as I had believed them to be. Therefore, I have learned a lot over the past 18 months that I had not learned in the 7 years prior.
August 26, 2021
BigCommerce - May be good for companies with developers on staff, but regular users looking for WYSIWYG templates should stay away
- BigCommerce made it so difficult to manage orders and keep the site updated that we've basically given up on the entire project.
August 18, 2021
BigCommerce is a good company if you know what you are getting yourself into and have a good solid understanding of the platform.
- Connecting Paypal/Braintree to BigCommerce has given us some pretty good rates we otherwise wouldn't have gotten.
- BigCommerce makes it easy to print labels and connect to our customers and refund from the control panel.
- BigCommerce is good for our Marketing team as it is SEO friendly.