A Great Get..but Room to Grow
I use BigCommerce to manage our shipping and online orders during our mail order season. The product helps us track orders and seamlessly …
BigCommerce
Top Rated
BigCommerce
Starting at $29.95 per month
View PricingOverview
What is BigCommerce?
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
Read moreRecent Reviews
How BigCommerce Differs From Its Competitors
Awards
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Top Rated
2022
Most Loved
2022
Popular Features
View all 20 features- Product catalog & listings (406)8.181%
- Product management (403)8.080%
- Mobile storefront (394)7.575%
- Visual customization (397)7.373%
Reviewer Pros & Cons
View all pros & cons
Video Reviews
3 videos
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
Pricing
View all pricingStandard
$29.95
Cloud
per month
Plus
$79.95
Cloud
per month*
Pro
$299.95
Cloud
per month*
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting / Integration Services
Starting price (does not include set up fee)
- $29.95 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is BigCommerce?
According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.
The vendor says that the product provides the following benefits to customers:
The vendor says that the product provides the following benefits to customers:
Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
BigCommerce Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Integration with Amazon
- Supported: Integration with eBay
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
- Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
- Supported: Server-to-server API functions enable a headless commerce on WordPress and more
- Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
- Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
- Supported: Global CDN, localized payments and multi-language support
BigCommerce Screenshots
BigCommerce Videos
Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.
BigCommerce Integrations
BigCommerce Competitors
- Shopify
- Shopify Plus
- Salesforce Commerce Cloud
- WooCommerce
- Magento Commerce Cloud (formerly Magento)
BigCommerce Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
BigCommerce Downloadables
Frequently Asked Questions
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
BigCommerce starts at $29.95.
Reviewers rate Product catalog & listings highest, with a score of 8.1.
The most common users of BigCommerce are from Small Businesses (1-50 employees).
BigCommerce Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 60% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(649)
Attribute Ratings
Reviews
(1-4 of 4)- Popular Filters
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April 13, 2022
BigCommerce Review
We use it to sell our product online, both wholesale and retail.
- One stop solution for our e-commerce needs.
- Easy to learn and use.
- Price could be better.
- 3rd party vendors constantly bothering us.
72.22222222222223%
7.2
70%
7.0
100%
10.0
53.33333333333333%
5.3
78%
7.8
- Generally positive impact on all of our business objectives.
$100,000 to $500,000
I am not familiar with the term API and do not think our company currently uses this function.
We also have and use a Wix account for a generic webpage that does not involve e-commerce.
3
Marketing/Sales
1
BigCommerce requires only very basic computer skills to maintain
- Online catalog
- Online sales - retail
- online catalog - instead of printing catalog, out website developed with BigCommerce is now becoming our online catalog
- Not sure
Yes
BigCommerce replaced Wix.com because of it offered better options (choices) for us
- Product Features
- Product Usability
- Prior Experience with the Product
Product Features : we had to have both wholesale and retail pricing and BigCommerce provide very easy solution
I may look into other companies which might offer better pricing
- Implemented in-house
No
Change management was minimal
- Migration from previous program used were the hardest part
- no training
Yes it was easy and I do not think training is necessary, as long as you have basic computer skills.
none
No - we have not done any customization to the interface
No - we have not done any custom code
No
No
They have special pin number and phone number to dial, which is answered by a very friendly customer support staff. I have called in number of times and got a very friendly support every time.
- Listing products with various options (size, color, etc.)
- Limiting or restricting certain portion of the sku's (removing sold out sku portion from existing listing)
Yes
- None
- I would like to have my business accounting software integrated with BigCommerce
Not sure. Our accounting software is very old and outdated.
- File import/export
No
I did not negotiate any terms with the vendor.
No
No
- No upgrade were done as of this review date
- N/A
No
No
BigCommerce facilitates our ecommerce store. We retail a full line of automotive key control products and have been selling online for appx 9 years. We switched to BigCommerce to get more versatility and better optimization for our product line. We also build, manage and optimize BigCommerce stores for clients.
- Fast load time of site platform on all devices
- Easy Inventory Management
- New Variations tools are much faster for data loading
- Fully accessible meta data for categories, inventory, pages and posts for optimization
- Convenient built in blog for adding content
- Platform is easy to train on, we use webex to train clients on their back end management of their stores
- Multiple Payment options encourage more sales
- Amazon integration, Google Shopping integration, eBay integration
- Need to be able to add tracking information to customer order
- Would like shipping alert to be editable to include tracking number
- Need more of a WIZWIG editor or theme options that do not require coding, most clients cannot handle the areas of the platform that require html skills to edit
88.88888888888889%
8.9
100%
10.0
100%
10.0
100%
10.0
96%
9.6
- Store revenues increase year over year since moving to BigCommerce
- Adding Amazon check out increased sales
- Would like a better template, or template functionality
- Need a newer template that will still display products on the front page (needs to look like a store)
$20,000 to $100,000
Integrations allow us to provide inventory to multiple third parties for additional selling options. We use the apps to push inventory to Amazon and Google Shopping. Adding Amazon check out has increased our sales. Right now approximately 1/3 of all checkouts are Amazon pay. We recently integrated our BigCommerce (BC) store with our Amazon store, so now our Amazon sales track in BigCommerce and customers are saved in BC history with their orders, great for retargeting via our email marketing.
We use Woo Commerce/WordPress for many start ups with small inventories. We also manage Square, Shopify, Magento and MonsterCommere stores for clients. We find that BigCommerce is the best overall solution - although many clients that are tied to their Magento investment are afraid to leave. They think savings thousands of dollars moving forward negates their decision to start out with the wrong platform (over spending on their initial investment and management). Once we convert them to BC, they never want to go back.
- adding inventory
- managing orders
- coupon codes
- setting up abandoned cart reminders
- setting up also boughts
- no ability to add tracking information to order confirmation
- theme editing requires html skills
- abandoned themes - happens too frequently
- not enough free theme options with good features
Yes, but I don't use it
2
Store Manager
Store Programmer
Store Programmer
2
Store manager - day to day operations, shipping, tracking
Store programmer - weekly updates to store as needed
Store programmer - weekly updates to store as needed
- Sales of product line
- Facilitation of inventory to other platforms
- Store is used as a model to sell more stores
- We have a wordpress version of the store to showcase the advantages of BC and upsell clients into BC
- Adding more product lines to store
Yes
Network Solutions/Ecommerce (monster commerce platform)
Their platform has not changed in over 10 years, horrible mobile options (can only show 3 products on mobile home page) and interface is old and cumbersome.
Their platform has not changed in over 10 years, horrible mobile options (can only show 3 products on mobile home page) and interface is old and cumbersome.
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
Cart functionality, mobile site display
We needed more from our cart as the web has evolved, our old provider did not have the ability to change with the evolution of the web and domination of mobile search
We needed more from our cart as the web has evolved, our old provider did not have the ability to change with the evolution of the web and domination of mobile search
no changes
should have made the move a year sooner!
should have made the move a year sooner!
- Implemented in-house
No
Change management was minimal
inventory data entry needs to be facilitated for the customer/client. We price our client packages with data upload (at least 10 products) and webex training time to be sure that they have a good handle on their inventory process. New variations system is much easier to train on
- loading variations took a lot of time
- multiple checkout set up
- making sure payment gateway was capturing and authorizing payments
No
We have never had a need for premium support. The free help line has always been able to answer our questions of resolve any problems
Yes
we always report bugs and initiate requests for cart upgrades.
Calls are generally answered in less than 3 mins by a live support rep (after you get through the annoying recording/greeting). The support team is great at troubleshooting problems and finding work arounds for issues.
September 28, 2020
BigCommerce- A Great "Build Your Business" Provider
BigCommerce serves as our company's e-commerce platform.
Our products are displayed and sold via our BigCommerce e-store.
Our products are displayed and sold via our BigCommerce e-store.
- Integrate well with many applications (i.e. Constant Contact, WordPress, etc).
- Provides many secure and relevant payment gateways.
- Amazing and knowledgeable support staff.
- Offers an incomparable, all-around cost-effective e-commerce platform.
- Offer more free template themes that offer a great user experience design.
- Provide more comprehensive analytics for Abandoned Cart.
96.66666666666666%
9.7
80%
8.0
100%
10.0
100%
10.0
96%
9.6
- Allows us to streamline operations.
- Reduced total cost of ownership.
- Allows us to offer a secure, modern e-commerce experience with little to no technical experience.
Not available
We use several integrations to streamline our order processing, shipping, CRM and Marketing efforts.
- WordPress, Radial Omnichannel Technology (f.k.a. eBay Enterprise Retail Order Management) and Amazon API Gateway
Amazon is a fair contender however not as easy to understand and get started if you're not in the tech space.
2
Product Management
Operations
Accounting
Marketing
Operations
Accounting
Marketing
1
We currently have a BigCommerce admin to review site performance and look for new features/functionality.
- Fast, consistent e-commerce resource
- New and stable integrations with complimentary apps/platforms
- Customer friendly/ease of use
- Leverage complimentary apps to create a wholistic customer experience
- May be able to use BigCommerce if/when Enterprise levels are achieved and need to use as an international eCommerce platform.
- MailChimp
- Outfy
- Smile.io
- ShipStation
- Pinterest
- Facebook
- TrustedSite
Integrations were easily setup, launched and maintained via BigCommerce Marketplace.
- WordPress
Yes
- File import/export
- API (e.g. SOAP or REST)
Make sure to contact BigCommerce support to walkthrough any questions/concerns with integrating apps. They are very helpful in helping you setup and test integration.
January 26, 2020
SUPER Big E-Commerce at affordable prices
We use Big Commerce to sell our broad range of customer print products that are primarily paper-based; brochures, posters, postcards, etc. We use it as an extension of our business, and it is not our primary income generator. The biggest advantage of having BigCommerce is that when customers need pricing on a range of various products, we simply direct them to our site. For example, if a customer needs a brochure/pamphlet printed and they require folding, the system will illustrate the fold based on their choice. It's very cool.
- Their live chat help is very, well, HELPFUL. They simply DO NOT re-direct us to an FAQ page....they help us solve problems. And if by chance they cannot help, then they escalate the issue to those with more technical savvy. By helping us, they are also helping themselves. Our problems are their opportunities for improvement.
- Sometimes it is too difficult and too time-consuming to resolve an issue over chat. It's also frustrating. At some point during an arduous chat, the operator should offer up the option to discuss over the phone.
- BigCommerce gives us a wonderful platform by which we can offer our products, and that's all good and fine, but reaching a market is another task in itself. They have gained my trust as a loyal customer, and it would be great if they could also help my business grow by offering SEO/marketing services.
91.25%
9.1
100%
10.0
100%
10.0
45%
4.5
100%
10.0
- It has NOT had much of an impact, mainly because I have not been able to reach a market broad enough to drive traffic
Less than $20,000
We use several APIs, which have made the experience and functioning of our website more intuitive and robust. The most important integration is that with PayPal Payments with Braintree. We also have integration with JotForm and PureChat.
We have researched many, but used only BigCommerce.
3
basically updating products. customer service. blog maintenance.
1
knowledge of backend programming.
- customer satisfication
- customer issues with shipping
- honestly, nothing.. cannot think of anything at all.
- for our new business product venture, we plan to use BC to setup our online site
No
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
we'be been with BC since the very beginning and love them..
I wouldn't...
- Implemented in-house
No
Change management was minimal
- maintaining the prices for all the thousands of prices that were input; shipping, etc.
- Online training
- no training
you do need training..
none
Yes - we have customized the interface extensively
was somewhat easy
Yes - we have added extensive custom code
also somewhat easy
none at this time
No
Yes
cannot remember what the issues were but there have been several occurances with bugs and such and it was resolved within hours or a couple days at most..
yes, it was the Christmas/New Year's week a few years ago, and our servers went down with BC.. it was a 'omg' moment in the office. But we reached out and within the day we were back up again! {whew} !
- setting up the products
- the payments
- backend functions can be tricky at times; need a good knowledge of computers.
Yes
- mobile
you need some knowledge.
- no
none that we know of at this time
- File import/export
we have an offsite computer guy that handles this stuff
it might help to have someone, even if it's just a freelancer or side hustle person, on board temporarily to help setup initially.
pricing...
none.. just always reach out and ask questions; they do value your thoughts and are there to help
No
- did not upgrade yet
- will let you know when we upgrade
No
No