BigCommerce Customization
The API allows us to customize our storefront to match our brand and enhance user experience.
Starting at $29.95 per month
View Pricing Overview
What is BigCommerce?
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
Learn from top reviewers
BigCommerce Review
Rating: 8 out of 10
October 2, 2024We use BigCommerce to simplify our e-commerce operations allowing us to manage our online store efficiently without needing tech help.
Shikher Goyal
Professional - Marketing
SEO Alanyst
Coalition technologies
6 years of experienceVerified on LinkedIn
BigCommerce Falls Short
Rating: 3 out of 10
September 28, 2024We used BigCommerce to create a store that both our B2B and B2C customers could use to easily get the products they need. The problem it was supposed to address was being able...
Verified user
Manager
3 years of experienceBigCommerce is a B2B powerhouse
Rating: 8 out of 10
September 23, 2024We use BigCommerce and it’s B2B edition to support online ordering for our distributors. BigCommerce has a powerful B2B engine that is far superior then the other options in t...
Verified user
Employee
1 year of experienceLast resort letdown...
Rating: 1 out of 10
March 7, 2024So we have had a Volusion Store for just under 8 years now and do a sizeable business there. As they are losing market share we were worried they may go under and we would los...
Verified user
Executive
1 year of experienceGreat Platform for the Price.
Rating: 6 out of 10
March 6, 2024It's a great e-commerce store that integrates well with our fulfillment platform. Its API also is able to interact with other data sources/data warehouses so we can analyze pe...
Perfect or international shipping options
Rating: 10 out of 10
February 29, 2024I've built custom e-commerce sites for almost two decades, so I'm used to advanced features and customization that are hard to get with basic e-commerce providers. I specifica...
Michelle Brauer Nicolson
Consultant - Professional Services
Owner
Black Cat Communications
3 years of experienceBigCommerce is a well rounded great e-commerce platform
Rating: 10 out of 10
February 29, 2024We use BigCommerce to run our e-commerce web site selling luxury skincare products direct to consumer. It's an easy to use platform. You can run a website without knowing how ...
Verified user
Manager
5 years of experienceVerified user
General Manager
2 years of experienceHelped Take My Small Company to the Next Level
Rating: 10 out of 10
February 28, 2024I switched to BigCommerce awhile ago now after attempting to use some other shopping cart sites along with trying to run my own webstore software with not the best results.
On...
BigCommerce is worth it!
Rating: 10 out of 10
February 27, 2024It is used by the entire organization and one person runs it. Since we are a one-person operation, there are no logistical problems. It gives us the online sales presence we w...
Big Commerce has helped me affordably grow my online business
Rating: 1 out of 10
February 27, 2024I used BigCommerce for about 14 years and switched to Shopify in October. I can NO LONGER recommend this company to anyone.
Verified user
Administrator
5 years of experienceBigCommerce Success!!
Rating: 9 out of 10
January 26, 2024We have utilized Big Commerce in the development and execution of our website. The SEO and store creation have been simple and easy, and the company has been super easy to dea...
Verified user
Employee
1 year of experienceBigCommerce is there for my company.
Rating: 9 out of 10
January 23, 2024We use Big Commerce for online selling (retail and wholesale orders).
BigCommerce Added a Second Income Stream To Our Business
Rating: 10 out of 10
January 17, 2024We use BigCommerce as our main website. We switched over from Wordpress so we can finally sell the products we carry in our brick-n-mortar store, online. Not only do we use it...
Shahin Dehestani
Vice-President - Marketing
CMO (Chief Marketing Officer)
Hi-Tech Car Audio
1 year of experienceBigCommerce, Big Results!
Rating: 7 out of 10
October 25, 2023We use BigCommerce to operate our online store, which has been a significant source of revenue and immensely important to how we run our business.. with a huge marketing effor...
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How BigCommerce Differs From Its Competitors
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Video Reviews
3 videos
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
Pricing
Standard
$29.95
Cloud
per month
Plus
$79.95
Cloud
per month*
Pro
$299.95
Cloud
per month*
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $29.95 per month
Features
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is BigCommerce?
According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.
The vendor says that the product provides the following benefits to customers:
The vendor says that the product provides the following benefits to customers:
Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment
Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform
Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end
Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
BigCommerce Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Bulk product upload
- Supported: Branding
- Supported: Search & filter
- Supported: Mobile storefront
- Supported: Product variations
- Supported: Subscriptions & downloads
- Supported: Website integration
- Supported: Visual customization
- Supported: CMS
- Supported: Customer service tools
Online Shopping Cart Features
- Supported: Abandoned cart recovery
- Supported: Tax calculator
- Supported: Shipping calculator
- Supported: Integration with Amazon
- Supported: Integration with eBay
- Supported: Checkout user experience
Online Payment System Features
- Supported: PayPal integration
- Supported: Returns & refunds
- Supported: Single-click checkout
- Supported: eCommerce security
- Supported: B2B features
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: SEO
- Supported: Product reviews
- Supported: Social commerce integration
- Supported: Customer registration
eCommerce Business Management Features
- Supported: Multi-site management
- Supported: Order processing
- Supported: Inventory management
- Supported: Accounting
- Supported: Shipping
- Supported: Custom functionality
Additional Features
- Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
- Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
- Supported: Server-to-server API functions enable a headless commerce on WordPress and more
- Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
- Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
- Supported: Global CDN, localized payments and multi-language support
BigCommerce Screenshots
BigCommerce Videos
Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.
BigCommerce Integrations
BigCommerce Competitors
BigCommerce Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
BigCommerce Downloadables
Frequently Asked Questions
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
BigCommerce starts at $29.95.
Reviewers rate Multi-site management highest, with a score of 7.7.
The most common users of BigCommerce are from Small Businesses (1-50 employees).
BigCommerce Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 60% |
| Mid-Size Companies (51-500 employees) | 30% |
| Enterprises (more than 500 employees) | 10% |
Comparisons
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Reviews and Ratings
(663)Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
Helped Take My Small Company to the Next Level
Rating: 10 out of 10
February 28, 2024
KF
Vetted Review
Verified User
I switched to BigCommerce awhile ago now after attempting to use some other shopping cart sites along with trying to run my own webstore software with not the best results.
One of the things I like about BigCommerce was the fact they have fantastic customer service and were able to walk me through making changes to my domain name and other settings I was not sure on. They also make it really easy to build your site and list products which has made for a nice looking website, but has made the shopping on my site a lot easier for customers which has also helped increase sales which has made a huge difference!
One of the things I like about BigCommerce was the fact they have fantastic customer service and were able to walk me through making changes to my domain name and other settings I was not sure on. They also make it really easy to build your site and list products which has made for a nice looking website, but has made the shopping on my site a lot easier for customers which has also helped increase sales which has made a huge difference!
- The customer support really is fantastic. Even with newbie questions I asked, they were quick to reply with the information I asked for, including helpful links which really made the difference in switching over and understanding what I needed to do.
- I am really thrilled with the interface and how easy it is to learn to use. From being really easy to create new pages, edit themes, and add new products, the interface takes very little time to learn. The theme editor is amazing with its WYSIWYG-style interface--I was able to create eye-catching pages in no time.
- The plug-ins you can add to your site are really handy, including shipping and payment processors like Stripe, which has just in itself helped increase my sales over using PayPal only.
- Another nice feature is the security for your site, BigCommerce is always updating things and trying to make your webstore as safe for you and your customers as possible.
100%
10.0
100%
10.0
100%
10.0
100%
10.0
100%
10.0
- I have been able to make a website that is easier for my customers to find products on and easier for them to order on.
- Being able to add Stripe as a payment processor has doubled my sales compared to just selling via Paypal.
- Having the ability now to sell gift certificates automatically has helped with sales also. It was a easy feature to turn on and set up.
Less than $20,000
This is something that I have not yet played with, but something I plan to learn more about and see about exploring more. The ability to do these kinds of things opens so many more options, which is rather exciting, but also unknown areas for myself right now. BigCommerce is really good about supplying help files/videos and of course their customer support is great.
I looked at these companies and some others to see what they offered and for how much. After watching lots of videos and reading lots of pages, I started to narrow down the list. I was still unsure so took a chance and took the free trial with BigCommerce; right away I was thrilled to find how easy it was to set up, and before long I had the basic structure for my site in place. One of the things I found with many other sites/softwares was how confusing things would get for a newbie. I also really love the theme editor with BigCommerce as it makes creating eye catching pages super easy, compared to having to play with CSS and other rather confusing things.
- Creating Product Pages
- Uploading Images and making Gallery's
- Creating and Editing Themes for your webstores needs
- Easily keeping track of Orders and Customers Information
- I can not think of anything at this moment per say as I have been happy with really everything so far, and for what I have done with my site, I have not found anything all that cumbersome, maybe more of a learning curve on my side vs something they did wrong.
Yes
I have the app on my iPhone and love it!
It is really handy when I am out and about to be able to see if there was any incoming orders along with check on order status, messages from customers and other options.
The app is really easy to use and offers options that really help with running a business online.
It is really handy when I am out and about to be able to see if there was any incoming orders along with check on order status, messages from customers and other options.
The app is really easy to use and offers options that really help with running a business online.
2
Being that we are a small home based company, most times it is me working on the website from doing the actual product pages to checking on new orders/messaging customers etc. My wife also helps with these duty's and with BigCommerce the way its setup she is able to do what is needed without any problems also.
2
I feel that if you have a fairly basic knowledge of how a webstore works and how sales and payments you should have enough to get started, and if your not sure Support is amazing. Some other skills that are very useful is working with graphics software to create the graphics needed for your site, along with people who can create product pages with the information and pictures your customers need to make a proper decision on buying from you.
- Easy to use Webstore
- Being able to reach out to customers around the world, not just local.
- Webstore is something I can create and maintain myself
- For myself I really like the idea I can list products as Pre-Sales as my items are made to order. This way my customers KNOW there will be a lead time on their order without me needing to message every customer to check if that is okay.
- Its helped me create a website on top of my Webstore where I can link/supply information that is related to products I sell, this has helped increase traffic to my site, thus increasing sales.
- I plan to expand into other items related to my current items, and know creating the Categories and product pages will not be a crazy hard thing to do, so this is very reassuring.
- I would like to add a digital download section to my site eventually and was really happy to see all the options and settings for digital sales already there for you in the console.
Yes
It replaced two things actually. My not so great webstore I used to run along with a separate website. Now I have everything in one site making it easier for my customers to find what they need but also having everything all in one place in general is rather nice.
I am VERY happy to be with BigCommerce compared to the way I was doing things as my webstore was not very good and I struggled to keep it going and never had any time to work on my website.
But now having everything in once place I can easily edit, I really am happy about things compared to the way they were.
I am VERY happy to be with BigCommerce compared to the way I was doing things as my webstore was not very good and I struggled to keep it going and never had any time to work on my website.
But now having everything in once place I can easily edit, I really am happy about things compared to the way they were.
- Scalability
- Ease of Use
Honestly for myself the biggest reason was the fact I could not only create a proper webstore/Website with them pretty easily, but It helps me keep track of orders/customers etc. My old webstore was not very good and I am sure I lost customers because of it, so with BigCommerce its fantastic I can build things better.
I think the only thing I would have done different when looking for a place to host my webstore was to ask friends who already are running company's where they were using and why vs me looking at all the sites and doing a trial if they offered it, to see if it was right for me.
I think I would have asked them and then made my list shorter to save time and energy looking all over.
I think I would have asked them and then made my list shorter to save time and energy looking all over.
- Implemented in-house
Yes
I started with a trial membership, then subscribed and started to create the new Webstore/Website before making any domain level changes.
I gathered all the information I needed for the change thanks to Support and when the website was ready to go, I made the changes to the domain to move it over to BigCommerce. So it was a slow progress into the new Webstore but being able to do it in phases helped make it not seem so overwhelming.
I gathered all the information I needed for the change thanks to Support and when the website was ready to go, I made the changes to the domain to move it over to BigCommerce. So it was a slow progress into the new Webstore but being able to do it in phases helped make it not seem so overwhelming.
Change management was minimal
There really was no real Change Management on our side of things being such a small company and it really only being myself for the most part things did not change much other than small changes needed during the changeover. Biggest change I can think of is just the learning curve to BigCommerce and its interfaces and such, but that really is not that bad either.
- Knowing what to change in the Domain DNS Server settings and doing it correctly so everything connects right.
- Just the learning curve to using BigCommerce dashboard and learning what terms mean what.
- No Training
I have some knowledge of websites and webstores from years of playing with them, so was lucky in having that knowledge going into things.
I found that the Documents and FAQ pages available really do help and doing some searching you can find videos on how to actually implement different options and settings. If you are pretty new to all this, it might be worth checking into what training is available and if it suites you needs/price range.
I found that the Documents and FAQ pages available really do help and doing some searching you can find videos on how to actually implement different options and settings. If you are pretty new to all this, it might be worth checking into what training is available and if it suites you needs/price range.
I would suggest looking at all the pages and their options before making any changes to things. See if you can see how things flow and what information you need to make those changes.
I have a notebook that I kept with me when doing the site, and wrote down settings before making those changes as I was learning so in case I made a mistake I could refer to the book and change that setting back hopefully fixing any possible issues. Take your time and do not rush things you are not sure about would be my biggest suggestion.
I have a notebook that I kept with me when doing the site, and wrote down settings before making those changes as I was learning so in case I made a mistake I could refer to the book and change that setting back hopefully fixing any possible issues. Take your time and do not rush things you are not sure about would be my biggest suggestion.
No - we have not done any customization to the interface
No - we have not done any custom code
I have not really done anything too special with my webstore as of yet, as I have found most of the options I need are already there and easy to use with no changes at all. I am not sure what changes I could make in things to be honest so stay away from anything too crazy when it comes to code and such.
No I did not purchase it, as it was not something I really needed for my small company/small webstore as I did not think I needed that, and honestly the messages I have had with support have always been replied to fast and with great detail including links to help articles and other helpful videos and info. So for my needs the support system that is there is perfect.
No
When I was first moving my domain over to BigCommerce I was not sure what changes I needed to do to DNS servers and such for the domain and was very scared of messing everything up. What made it complicated was I am keeping my current email servers but wanted to move the actual website to them.
Support was amazing with helpful information, links to documents and videos that would help me make those changes.
Things went really well thanks to all the info they provided which helped reduce my stress levels during this important changeover to BigCommerce.
Support was amazing with helpful information, links to documents and videos that would help me make those changes.
Things went really well thanks to all the info they provided which helped reduce my stress levels during this important changeover to BigCommerce.
BigCommerce Review
Rating: 8 out of 10
April 13, 2022
JL
Vetted Review
Verified User
3 years of experience
We use it to sell our product online, both wholesale and retail.
- One stop solution for our e-commerce needs.
- Easy to learn and use.
72.22222222222223%
7.2
70%
7.0
100%
10.0
53.33333333333333%
5.3
78%
7.8
- Generally positive impact on all of our business objectives.
$100,000 to $500,000
I am not familiar with the term API and do not think our company currently uses this function.
We also have and use a Wix account for a generic webpage that does not involve e-commerce.
3
Marketing/Sales
1
BigCommerce requires only very basic computer skills to maintain
- Online catalog
- Online sales - retail
- online catalog - instead of printing catalog, out website developed with BigCommerce is now becoming our online catalog
- Not sure
Yes
BigCommerce replaced Wix.com because of it offered better options (choices) for us
- Product Features
- Product Usability
- Prior Experience with the Product
Product Features : we had to have both wholesale and retail pricing and BigCommerce provide very easy solution
I may look into other companies which might offer better pricing
- Implemented in-house
No
Change management was minimal
- Migration from previous program used were the hardest part
- no training
Yes it was easy and I do not think training is necessary, as long as you have basic computer skills.
none
No - we have not done any customization to the interface
No - we have not done any custom code
No
No
They have special pin number and phone number to dial, which is answered by a very friendly customer support staff. I have called in number of times and got a very friendly support every time.
- Listing products with various options (size, color, etc.)
- Limiting or restricting certain portion of the sku's (removing sold out sku portion from existing listing)
Yes
- None
- I would like to have my business accounting software integrated with BigCommerce
Not sure. Our accounting software is very old and outdated.
- File import/export
No
I did not negotiate any terms with the vendor.
No
No
- No upgrade were done as of this review date
- N/A
No
No
BigCommerce is the best eCommerce solution for real e-stores if you want to succeed
Rating: 10 out of 10
June 29, 2021
DK
Vetted Review
Verified User
9 years of experience
BigCommerce facilitates our ecommerce store. We retail a full line of automotive key control products and have been selling online for appx 9 years. We switched to BigCommerce to get more versatility and better optimization for our product line. We also build, manage and optimize BigCommerce stores for clients.
- Fast load time of site platform on all devices
- Easy Inventory Management
- New Variations tools are much faster for data loading
- Fully accessible meta data for categories, inventory, pages and posts for optimization
- Convenient built in blog for adding content
- Platform is easy to train on, we use webex to train clients on their back end management of their stores
- Multiple Payment options encourage more sales
- Amazon integration, Google Shopping integration, eBay integration
88.88888888888889%
8.9
100%
10.0
100%
10.0
100%
10.0
96%
9.6
- Store revenues increase year over year since moving to BigCommerce
- Adding Amazon check out increased sales
- Would like a better template, or template functionality
- Need a newer template that will still display products on the front page (needs to look like a store)
$20,000 to $100,000
Integrations allow us to provide inventory to multiple third parties for additional selling options. We use the apps to push inventory to Amazon and Google Shopping. Adding Amazon check out has increased our sales. Right now approximately 1/3 of all checkouts are Amazon pay. We recently integrated our BigCommerce (BC) store with our Amazon store, so now our Amazon sales track in BigCommerce and customers are saved in BC history with their orders, great for retargeting via our email marketing.
We use Woo Commerce/WordPress for many start ups with small inventories. We also manage Square, Shopify, Magento and MonsterCommere stores for clients. We find that BigCommerce is the best overall solution - although many clients that are tied to their Magento investment are afraid to leave. They think savings thousands of dollars moving forward negates their decision to start out with the wrong platform (over spending on their initial investment and management). Once we convert them to BC, they never want to go back.
- adding inventory
- managing orders
- coupon codes
- setting up abandoned cart reminders
- setting up also boughts
- no ability to add tracking information to order confirmation
- theme editing requires html skills
- abandoned themes - happens too frequently
- not enough free theme options with good features
Yes, but I don't use it
2
Store Manager
Store Programmer
Store Programmer
2
Store manager - day to day operations, shipping, tracking
Store programmer - weekly updates to store as needed
Store programmer - weekly updates to store as needed
- Sales of product line
- Facilitation of inventory to other platforms
- Store is used as a model to sell more stores
- We have a wordpress version of the store to showcase the advantages of BC and upsell clients into BC
- Adding more product lines to store
Yes
Network Solutions/Ecommerce (monster commerce platform)
Their platform has not changed in over 10 years, horrible mobile options (can only show 3 products on mobile home page) and interface is old and cumbersome.
Their platform has not changed in over 10 years, horrible mobile options (can only show 3 products on mobile home page) and interface is old and cumbersome.
- Price
- Product Features
- Product Usability
- Prior Experience with the Product
Cart functionality, mobile site display
We needed more from our cart as the web has evolved, our old provider did not have the ability to change with the evolution of the web and domination of mobile search
We needed more from our cart as the web has evolved, our old provider did not have the ability to change with the evolution of the web and domination of mobile search
no changes
should have made the move a year sooner!
should have made the move a year sooner!
- Implemented in-house
No
Change management was minimal
inventory data entry needs to be facilitated for the customer/client. We price our client packages with data upload (at least 10 products) and webex training time to be sure that they have a good handle on their inventory process. New variations system is much easier to train on
- loading variations took a lot of time
- multiple checkout set up
- making sure payment gateway was capturing and authorizing payments
No
We have never had a need for premium support. The free help line has always been able to answer our questions of resolve any problems
Yes
we always report bugs and initiate requests for cart upgrades.
Calls are generally answered in less than 3 mins by a live support rep (after you get through the annoying recording/greeting). The support team is great at troubleshooting problems and finding work arounds for issues.
BigCommerce- A Great "Build Your Business" Provider
Rating: 10 out of 10
September 28, 2020
Verified User
Vetted Review
Verified User
8 years of experience
BigCommerce serves as our company's e-commerce platform.
Our products are displayed and sold via our BigCommerce e-store.
Our products are displayed and sold via our BigCommerce e-store.
- Integrate well with many applications (i.e. Constant Contact, WordPress, etc).
- Provides many secure and relevant payment gateways.
- Amazing and knowledgeable support staff.
- Offers an incomparable, all-around cost-effective e-commerce platform.
96.66666666666666%
9.7
80%
8.0
100%
10.0
100%
10.0
96%
9.6
- Allows us to streamline operations.
- Reduced total cost of ownership.
- Allows us to offer a secure, modern e-commerce experience with little to no technical experience.
Not available
We use several integrations to streamline our order processing, shipping, CRM and Marketing efforts.
- WordPress, Radial Omnichannel Technology (f.k.a. eBay Enterprise Retail Order Management) and Amazon API Gateway
Amazon is a fair contender however not as easy to understand and get started if you're not in the tech space.
2
Product Management
Operations
Accounting
Marketing
Operations
Accounting
Marketing
1
We currently have a BigCommerce admin to review site performance and look for new features/functionality.
- Fast, consistent e-commerce resource
- New and stable integrations with complimentary apps/platforms
- Customer friendly/ease of use
- Leverage complimentary apps to create a wholistic customer experience
- May be able to use BigCommerce if/when Enterprise levels are achieved and need to use as an international eCommerce platform.
- MailChimp
- Outfy
- Smile.io
- ShipStation
- Pinterest
- Facebook
- TrustedSite
Integrations were easily setup, launched and maintained via BigCommerce Marketplace.
- WordPress
Yes
- File import/export
- API (e.g. SOAP or REST)
Make sure to contact BigCommerce support to walkthrough any questions/concerns with integrating apps. They are very helpful in helping you setup and test integration.
SUPER Big E-Commerce at affordable prices
Rating: 10 out of 10
January 26, 2020
JB
Vetted Review
Verified User
8 years of experience
We use Big Commerce to sell our broad range of customer print products that are primarily paper-based; brochures, posters, postcards, etc. We use it as an extension of our business, and it is not our primary income generator. The biggest advantage of having BigCommerce is that when customers need pricing on a range of various products, we simply direct them to our site. For example, if a customer needs a brochure/pamphlet printed and they require folding, the system will illustrate the fold based on their choice. It's very cool.
- Their live chat help is very, well, HELPFUL. They simply DO NOT re-direct us to an FAQ page....they help us solve problems. And if by chance they cannot help, then they escalate the issue to those with more technical savvy. By helping us, they are also helping themselves. Our problems are their opportunities for improvement.
91.25%
9.1
100%
10.0
100%
10.0
45%
4.5
100%
10.0
- It has NOT had much of an impact, mainly because I have not been able to reach a market broad enough to drive traffic
Less than $20,000
We use several APIs, which have made the experience and functioning of our website more intuitive and robust. The most important integration is that with PayPal Payments with Braintree. We also have integration with JotForm and PureChat.
We have researched many, but used only BigCommerce.
3
basically updating products. customer service. blog maintenance.
1
knowledge of backend programming.
- customer satisfication
- customer issues with shipping
- honestly, nothing.. cannot think of anything at all.
- for our new business product venture, we plan to use BC to setup our online site
No
- Price
- Product Features
- Product Usability
- Product Reputation
- Vendor Reputation
we'be been with BC since the very beginning and love them..
I wouldn't...
- Implemented in-house
No
Change management was minimal
- maintaining the prices for all the thousands of prices that were input; shipping, etc.
- Online training
- no training
you do need training..
none
Yes - we have customized the interface extensively
was somewhat easy
Yes - we have added extensive custom code
also somewhat easy
none at this time
No
Yes
cannot remember what the issues were but there have been several occurances with bugs and such and it was resolved within hours or a couple days at most..
yes, it was the Christmas/New Year's week a few years ago, and our servers went down with BC.. it was a 'omg' moment in the office. But we reached out and within the day we were back up again! {whew} !
- setting up the products
- the payments
- backend functions can be tricky at times; need a good knowledge of computers.
Yes
- mobile
you need some knowledge.
- no
none that we know of at this time
- File import/export
we have an offsite computer guy that handles this stuff
it might help to have someone, even if it's just a freelancer or side hustle person, on board temporarily to help setup initially.
pricing...
none.. just always reach out and ask questions; they do value your thoughts and are there to help
No
- did not upgrade yet
- will let you know when we upgrade
No
No