BigCommerce Reviews

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Score 10 out of 10
Vetted Review
Verified User
Review Source
So far, I have managed to create a workable website that actually sells products even though I have no qualifications or experience with same. I was a publishing editor previously and find this view assists me to create the site while BigCommerce provides all the basic tools to achieve my aims
Jack Bendrihem | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
because it is easy to use, once it is setup.. It isn't a one day sort of thing; you don't say on Monday "hey, I"m going to start selling my widgets with a big commerce website" and expect it to be up and running by Friday! NOPE! You have to put in some time and get it done but once it is done and running, it is seamless... The best!
Francis Vassallo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Review Source
BigCommerce has recently released the new visual merchandising tool called 'Store Design' a great feature that makes designing and customising your store easier and allows you can see the effects of your edits. Brands with larger SKU counts often use faceted search, making it quicker and easier than ever for users to find the products they are looking for.
Scott Walker | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
As with any system you use often, you find many things you like, you dislike, or things you would do differently. In general I think BigCommerce is one of the easiest ecommerce website platforms on the market to build a good looking and functioning site. The whole process is optimized so a non-coder should be able to get the site up and running. Coding needed is very limited (if any), and for many code-heavy issues there are solutions through the Apps Marketplace or the community message boards.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have experienced no difficulty or problem with the interface that were not easily resolved by the support documentation, BigCommerce tech support or third part design template support. Daily usage for basic tasks are no brained. Explaining usage to non-computer literate users in organization is also easy.
Score 8 out of 10
Vetted Review
Verified User
Review Source
It's quite good right now, but the new interface they are rolling out is terribly unusable. All of the menus are hidden behind vague icons and it's nearly impossible to find anything. Hopefully they will rethink the new control panel design, scrap it and keep what they have now.

BigCommerce Scorecard Summary

Feature Scorecard Summary

Online Storefront (9)
Product catalog & listings (376)
Product management (373)
Bulk product upload (280)
Branding (328)
Mobile storefront (366)
Product variations (354)
Website integration (310)
Visual customization (367)
CMS (270)
Online Shopping Cart (2)
Abandoned cart recovery (332)
Checkout user experience (363)
Online Payment System (1)
eCommerce security (363)
eCommerce Marketing (3)
Promotions & discounts (346)
Personalized recommendations (287)
SEO (340)
eCommerce Business Management (5)
Multi-site management (164)
Order processing (354)
Inventory management (312)
Shipping (317)
Custom functionality (312)

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Enterprise ecommerce for high-volume brands like Skullcandy.Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.
After growing her company to $500K in sales through this Google document, Revelry founder Michelle DeLoach realized she needed a scalable ecommerce platform to take her business to the next level.

BigCommerce Downloadables

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Pricing

Starting Price: $29.95

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Standard$29.95per month
Plus$79.95per month*
EnterpriseCustomper month
Pro$299.95per month*

BigCommerce Customer Size Distribution

Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%

BigCommerce Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

Frequently Asked Questions

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

How much does BigCommerce cost?

BigCommerce starts at $29.95.

What is BigCommerce's best feature?

Reviewers rate Bulk product upload highest, with a score of 8.1.

Who uses BigCommerce?

The most common users of BigCommerce are from Small Businesses and the Retail industry.