BigCommerce Reviews

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Score 8.8 out of 101

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Reviews (1-25 of 293)

Matthew Walker profile photo
Score 9 out of 10
Vetted Review
Reseller
Review Source

Use Cases and Deployment Scope

I use BigCommerce to run my daily selling operations across three channels and is the main platform for my business. The integrations and support have proven to be a great resource in growing and maintaining my business. It has helped me get over the intimidating prospect of building and maintaining a website.
Read Matthew Walker's full review
Asher Hoffman profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

BigCommerce is used by our company to manage our wholesale side of the business. We utilize the system from start to finish (order placing to fulfillment). It does a great job of segmenting out the different types of wholesale customers using the customer groups option. This addressed the problem of managing different types of pricing variations as well as other factors we can now customize depending on the customer group.
Read Asher Hoffman's full review
Mark Linkhorst profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

BigCommerce is our web solution for an e-commerce website. It is the backbone of this operation and has been a huge improvement from Squarespace which was where our shop resided prior to the transition to BigCommerce. At this point, we use BigCommerce and applications associated with it like Shipstation which handles our fulfillment and logistics side of the operation which allows us to quickly pack and ship orders we ship with USPS thru our Stamps.com account that is connected to Shipstation for postage.

Beyond this, we've recently incorporated Eye4Fraud Application which offers services to allow us to process more orders that we may not have accepted without their insurance against fraud on the orders they approve. Having more eyes looking at our transactions for fraud is piece of mind and this application has cut back on the amount of declined orders which led to increased back and forth with customers as to why their transactions failed. International orders were problematic for individuals running their credit card multiple times with money hanging between them and their bank for days until the banks put the declined funds back on the customer's account. It allows us to process more orders we may have otherwise declined.
Read Mark Linkhorst's full review
Stephen Oostdyk profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We are a small business which sells our niche products exclusively online. We use BigCommerce (BC) as our web hosting service. Our BC page integrates with our shipping utility as well so orders are easily processed and shipped. BC is used across our whole organization. We don't really have departments. We're so small that almost everything is handled by me. Using BC has addressed problems with SEO that we've had prior to using BC. It has helped the shipping process run much more smoothly and efficiently. BC has provided what I think are nice-looking web page templates that help welcome visitors and make it easier for them to order. I am not a web developer, so with BC, I've been able to accomplish what I set out to do, with flexibility to user-friendly modification selections.
Read Stephen Oostdyk's full review
David Mason profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

BigCommerce is our eCommerce platform. We migrated to there from our own proprietary platform after realizing how much easier it was to work with a third party system than trying to maintain our own in-house system. It is our only eCommerce platform, and we use it for all of our websites.
Read David Mason's full review
Sandi Keller profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

BigCommerce is our Store and since connecting to Klayvio our CRM too. We use our BC site for retail and for our dealers to log in and purchase, which BC does quite well with its ability to create Customer Groups with different levels of site access and pricing. BC addresses the problem from a customer service stand point of being able to keep things in one place and keep tract of notes per order both that the customer can see and private ones that they can't. I also utilize built-in merchant services with the Braintree service. I spent 4 years with another platform and had our own merchant services and I can say, much fewer headaches with the BC system of things and added bonus is the cost isn't really anymore either. I am a 1 woman show from the product design, website updates, marketing all the way thru customer service, so I greatly appreciate the BC platform for being able to keep things as contained as possible, from time to money management its a huge help.
Read Sandi Keller's full review
Mark Hughey profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Our company uses BigCommerce as the host/shopping cart for one of our websites, makeyourown.buzz, offering unique products like organic butter, oils, specialty ingredients to companies of all sizes, and to end-user consumers.
We have been on the BigCommerce platform for about 4 years.
The site we have hosted on BigCommerce was relatively easy to set up and has been easy to maintain too.
One huge benefit of BigCommerce, compared to other carts we looked at, has been the 24-7 customer support. We have called, chatted and emailed their team (really OUR TEAM) at BigCommerce at all times of the day and night, and I do not think there has ever been a problem they did not help us solve.
Although they do not offer every little feature we want on a website, they do have developer partners that are there to help when we need them.
We have been very pleased with our BigCommerce store, and when we develop a new store it is very likely it will be with them.
Read Mark Hughey's full review
Merritt Hansen profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

BigCommerce hosts my e-commerce website. It is used primarily by the sales department. BigCommerce allows me to host a customized e-commerce website with thousands of auto parts for a reasonable price. I chose it because they offered easy importing and exporting of products via a CSV file.
Read Merritt Hansen's full review
Kari Docekal profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

BigCommerce is being used as our online selling tool across our organization. It syncs to our Amber POS system, making inventory control easy. We have been a brick & mortar store for years and just launched our site with BigCommerce a week ago, finally making our products visible to the online audience.
Read Kari Docekal's full review
Stephen Steinberg profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We use BigCommerce to power our eCommerce website. It makes it easy to run an eCommerce website that would otherwise take many man-hours to accomplish if we tried to do it all custom and in-house (PCI compliance, uptime, etc). We also utilize it for our website's blog and all things consumer-facing.
Read Stephen Steinberg's full review
Candi McDonough profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

BigCommerce is our platform for the ecommerce portion of our business. Our entire website is hosted on it but are currently in development to use the integration to WordPress so we can get better flexibility with landing pages, forms, and other content pages that are not product specific. The basis of the site is to inform our customers about our products and allow them to purchase online versus having to call in their order.
Read Candi McDonough's full review
David Fitzpatrick profile photo
Score 8 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We use BigCommerce for the daily running of our business. Coupled with Xero we have the full package. Every order is input into BigCommerce first, printed, packed and shipped from there. We then use Xero to confirm payments and do your standard accounting. While we have a bricks and motor warehouse that we sell out of, all orders are put through BigCommerce.
Read David Fitzpatrick's full review
Krisstina Hawks profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We use it as a team to keep track of and process orders. We communicate with our customers through the system so that the notes are attached to the each order. We can make separate interdepartmental notes so that multiple people can seamlessly work on each case. We can see what type of shipping they requested, all the customer information we need on the same screen.
Read Krisstina Hawks's full review
Libby Herbert profile photo
Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

I use BigCommerce to run my balloon delivery service. Local people will log onto the website, view balloon display option, purchase and chose a delivery time. I love using BigCommerce as it allows me to add bespoke options for users to choose a delivery date, delivery time and add additional extras.
Read Libby Herbert's full review
Jason Housenbold profile photo
November 01, 2019

I like BigCommerce

Score 8 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

BigCommerce is being used to host both our general information web pages as well as our e-commerce sales platform. It is currently managed by our e-commerce specialist. We have an outsourced team the managers the design and product fees provided by our primary vendor. This specialist also manages our Amazon store as well.
Read Jason Housenbold's full review
Sandra Bell profile photo
Score 7 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

To sell sports equipment to United States and Canada. We are a small family business that builds tennis courts and tracks as well as sell tennis court maintenance equipment. In 2005, we were only building and selling to a four state area, I suggested building a website to expand our selling base to the entire United States.
Read Sandra Bell's full review
Sachin Pawa profile photo
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We use it to offer all our marketplace SKUs on one site. Our main concern was how to offer our full catalog which is being sold on 20 different marketplaces on one site. We connected our catalog feed to BigCommerce and now we only refer to Bigcommerce to see all out products.
Read Sachin Pawa's full review
Sonia P profile photo
Score 6 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

BigCommerce was our web platform of choice for our e-commerce retail outlets. We have 3 sites, 1 of which is built for the sole purpose of facilitating marketplace inventory and listings via apps (TradeMe, ebay, amazon -- and in the future, CATCH).
Read Sonia P's full review

Feature Scorecard Summary

Product catalog & listings (270)
9.0
Product management (267)
9.1
Bulk product upload (204)
8.6
Branding (238)
8.4
Mobile storefront (263)
8.6
Product variations (258)
8.9
Website integration (227)
9.0
Visual customization (264)
8.5
CMS (187)
7.7
Abandoned cart recovery (239)
8.7
Checkout user experience (261)
8.9
eCommerce security (261)
9.7
Promotions & discounts (250)
8.7
Personalized recommendations (203)
8.4
SEO (245)
8.5
Multi-site management (116)
8.4
Order processing (255)
9.2
Inventory management (221)
8.8
Shipping (226)
8.6
Custom functionality (227)
7.9

About BigCommerce

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
Categories:  Ecommerce

BigCommerce Features

Online Storefront Features
Has featureProduct catalog & listings
Has featureProduct management
Has featureBulk product upload
Has featureBranding
Has featureSearch & filter
Has featureMobile storefront
Has featureProduct variations
Has featureSubscriptions & downloads
Has featureWebsite integration
Has featureVisual customization
Has featureCMS
Has featureCustomer service tools
Online Shopping Cart Features
Has featureAbandoned cart recovery
Has featureTax calculator
Has featureShipping calculator
Has featureIntegration with Amazon
Has featureIntegration with eBay
Has featureCheckout user experience
Online Payment System Features
Has featurePayPal integration
Has featureReturns & refunds
Has featureSingle-click checkout
Has featureeCommerce security
Does not have featureCredit card transaction fee
Has featureB2B features
eCommerce Marketing Features
Has featurePromotions & discounts
Has featurePersonalized recommendations
Has featureSEO
Has featureProduct reviews
Has featureSocial commerce integration
Has featureCustomer registration
eCommerce Business Management Features
Has featureMulti-site management
Has featureOrder processing
Has featureInventory management
Has featureAccounting
Has featureShipping
Has featureCustom functionality
Additional Features
Has featureHigh Availability (HA) infrastructure that allows us to deliver 99.99% uptime
Has featureOpen Platform: 90% of the BigCommerce platform data is exposed to the API
Has featureServer-to-server API functions enable a headless commerce on WordPress and more
Has featureDevelop, test and push changes without downtime in a local environment using the Stencil CLI tool.
Has featureOmnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
Has featureGlobal CDN, localized payments and multi-language support

BigCommerce Screenshots

BigCommerce Videos (4)

BigCommerce Downloadables

BigCommerce Integrations

BigCommerce Competitors

Shopify, Shopify Plus, Salesforce Commerce Cloud, WooCommerce, Magento Commerce Cloud (formerly Magento)

Pricing

Has featureFree Trial Available?Yes
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?No
EditionPricing DetailsTerms
Standard29.95per month
Plus79.95per month
EnterpriseCustomper month
Pro249.95per month

BigCommerce Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
60%
Mid-Size Companies (51-500 employees)
30%
Enterprises (> 500 employees)
10%

BigCommerce Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Professional Services

BigCommerce Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web