BigCommerce Reviews

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
506 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Do you work for this company? Manage this listing

TrustRadius Top Rated for 2019

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-25 of 350)

Peggy Steffens | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We use BigCommerce to manage our website. We have a couple of employees no longer with us, which left learning the program up to myself and my IT person. We only sell some products online so it is a very huge benefit to have tutorials and a help center to address concerns. Sometimes it's simply updating a product image or verbiage, adding new products, or removing older products. Other times we have to revamp and update entire sections or add sections. Our social media team works on with IT for those. Recently we had a popup that I didn't know where it came from and how to adjust it. BigCommerce provides tools to make this process pretty easy. I have never done this before so maneuvering has been a challenge that I feel capable of now. There are many more tools available to me that I still need to learn about to get the full benefit.
Read Peggy Steffens's full review
Darcy Knapp, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

BigCommerce facilitates our ecommerce store. We retail a full line of automotive key control products and have been selling online for appx 9 years. We switched to BigCommerce to get more versatility and better optimization for our product line. We also build, manage and optimize BigCommerce stores for clients.
Read Darcy Knapp, MBA's full review
brenda wilson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We selected BigCommerce as our e-commerce platform to launch our online retail boutique. It serves are our interface between our customers and our products. We use it to manage our business on the back end as well: tracking inventory, managing orders, issuing refunds, etc. The BigCommerce platform is ideal for us as it has so many built-in tools to help with our business.
Read brenda wilson's full review
Matthew Walker | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller
Review Source

Use Cases and Deployment Scope

I use BigCommerce to run my daily selling operations across three channels and is the main platform for my business. The integrations and support have proven to be a great resource in growing and maintaining my business. It has helped me get over the intimidating prospect of building and maintaining a website.
Read Matthew Walker's full review
Asher Hoffman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

BigCommerce is used by our company to manage our wholesale side of the business. We utilize the system from start to finish (order placing to fulfillment). It does a great job of segmenting out the different types of wholesale customers using the customer groups option. This addressed the problem of managing different types of pricing variations as well as other factors we can now customize depending on the customer group.
Read Asher Hoffman's full review
Mark Linkhorst | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

BigCommerce is our web solution for an e-commerce website. It is the backbone of this operation and has been a huge improvement from Squarespace which was where our shop resided prior to the transition to BigCommerce. At this point, we use BigCommerce and applications associated with it like Shipstation which handles our fulfillment and logistics side of the operation which allows us to quickly pack and ship orders we ship with USPS thru our Stamps.com account that is connected to Shipstation for postage.

Beyond this, we've recently incorporated Eye4Fraud Application which offers services to allow us to process more orders that we may not have accepted without their insurance against fraud on the orders they approve. Having more eyes looking at our transactions for fraud is piece of mind and this application has cut back on the amount of declined orders which led to increased back and forth with customers as to why their transactions failed. International orders were problematic for individuals running their credit card multiple times with money hanging between them and their bank for days until the banks put the declined funds back on the customer's account. It allows us to process more orders we may have otherwise declined.
Read Mark Linkhorst's full review
Jeanna Haag | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We are using BigCommerce to launch our new website. Our current website is out of date and we like the framework of BigCommerce. The website is a much needed asset for our company and we are working to get more of our customers using the new website. We will be marketing it once we launch the website in January.
Read Jeanna Haag's full review
Stephen Oostdyk | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We are a small business which sells our niche products exclusively online. We use BigCommerce (BC) as our web hosting service. Our BC page integrates with our shipping utility as well so orders are easily processed and shipped. BC is used across our whole organization. We don't really have departments. We're so small that almost everything is handled by me. Using BC has addressed problems with SEO that we've had prior to using BC. It has helped the shipping process run much more smoothly and efficiently. BC has provided what I think are nice-looking web page templates that help welcome visitors and make it easier for them to order. I am not a web developer, so with BC, I've been able to accomplish what I set out to do, with flexibility to user-friendly modification selections.
Read Stephen Oostdyk's full review
Jack Bendrihem | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We use Big Commerce to sell our broad range of customer print products that are primarily paper-based; brochures, posters, postcards, etc. We use it as an extension of our business, and it is not our primary income generator. The biggest advantage of having BigCommerce is that when customers need pricing on a range of various products, we simply direct them to our site. For example, if a customer needs a brochure/pamphlet printed and they require folding, the system will illustrate the fold based on their choice. It's very cool.
Read Jack Bendrihem's full review
Carlos Chanlatte | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

BigCommerce is currently being used to handle our entire eCommerce platform; therefore, our entire company utilizes this service throughout our organization. As a product/service, BigCommerce allows us to handle the eCommerce aspects of our business with a simple and effective solution. BigCommerce also allows us to easily expand our operation whenever needed with many available integration options.
Read Carlos Chanlatte's full review
David Mason | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

BigCommerce is our eCommerce platform. We migrated to there from our own proprietary platform after realizing how much easier it was to work with a third party system than trying to maintain our own in-house system. It is our only eCommerce platform, and we use it for all of our websites.
Read David Mason's full review
Sandi Keller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

BigCommerce is our Store and since connecting to Klayvio our CRM too. We use our BC site for retail and for our dealers to log in and purchase, which BC does quite well with its ability to create Customer Groups with different levels of site access and pricing. BC addresses the problem from a customer service stand point of being able to keep things in one place and keep tract of notes per order both that the customer can see and private ones that they can't. I also utilize built-in merchant services with the Braintree service. I spent 4 years with another platform and had our own merchant services and I can say, much fewer headaches with the BC system of things and added bonus is the cost isn't really anymore either. I am a 1 woman show from the product design, website updates, marketing all the way thru customer service, so I greatly appreciate the BC platform for being able to keep things as contained as possible, from time to money management its a huge help.
Read Sandi Keller's full review
Anne M Bracker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

BigCommerce handles all of our eCommerce needs. We've been using it for almost 2 years and it seems like I continue to find new and better ways to do something my old website struggled with. We're a small company, so I'm the primary backend user, but we have hundreds of customers who use the website to place orders as well as get pricing for purchase orders issued by their school or company.
Read Anne M Bracker's full review
John Schiff | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

BigCommerce is one of a number of e-commerce revenue channels we pursue. Our organization is e-commerce based so BigCommerce is one element of that. Our products are primarily one-of-kind legacy technology pieces, such as laboratory equipment and, discontinued industrial spare parts. These ‘long-tail’ items require exposure through many different sales channels. BigCommerce provides us the platform for one of those channels.
Read John Schiff's full review
Mark Hughey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Our company uses BigCommerce as the host/shopping cart for one of our websites, makeyourown.buzz, offering unique products like organic butter, oils, specialty ingredients to companies of all sizes, and to end-user consumers.
We have been on the BigCommerce platform for about 4 years.
The site we have hosted on BigCommerce was relatively easy to set up and has been easy to maintain too.
One huge benefit of BigCommerce, compared to other carts we looked at, has been the 24-7 customer support. We have called, chatted and emailed their team (really OUR TEAM) at BigCommerce at all times of the day and night, and I do not think there has ever been a problem they did not help us solve.
Although they do not offer every little feature we want on a website, they do have developer partners that are there to help when we need them.
We have been very pleased with our BigCommerce store, and when we develop a new store it is very likely it will be with them.
Read Mark Hughey's full review
Charles Luley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

There are certain products in our mix that lend themselves to online selling. So we created an online store specifically for those products since the purchasing decisions are often made outside our call pattern. We started with another well-known online host over two years ago, however, they did not understand our industry and posed limitations on what we could list. BigCommerce has made it easy for us to properly list our products, provides an excellent app for our eBay gateway, and provides an excellent, seamless shipping application. The help chat is very good, and they are able to resolve all issues that I may have.
Read Charles Luley's full review
Timothy Breen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

BigCommerce is being used across the entire company. We have built an online retail storefront using BigCommerce and the Venture Warm theme. It made it easy for us to create an online store, process credit cards online, manage inventory, connect with Google's Shopping campaigns, and connect with Amazon. I am very happy with the functionality that BigCommerce provides.
Read Timothy Breen's full review
R. Robin Esterhammer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

I use BigCommerce for our online store where we sell mainly CDs and film posters, as well as other entertainment memorabilia. I am the only user who does everything from design to shipping (it's a small company). I love how easy it is to put in new products, sort them, get paid, and ship them. BigCommerce is the easiest online store program I have ever used.
Read R. Robin Esterhammer's full review
Kevin Nicusanti | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

BigCommerce hosts e-commerce for my website, venttabs.com. It also serves as the diagnostic tool and provides metrics on web sales/customer service performance. It also provides a blog vehicle and a link to social media services. BC provides technical assistance on an as-needed basis, including technical performance issues, some SEO advice but, limited.
Read Kevin Nicusanti's full review
Daniel Shtarkman | TrustRadius Reviewer
November 29, 2019

BigCommerce Review

Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

BigCommerce is being used across the whole organization. It addresses problems such as inventory management, shipping and fulfillment issues as well as organizing analytics all into one easy to use platform. They've done a great job of simplifying the eCommerce experience for users. The easy to use platform allows business owners to scale as they go. BigCommerce has enabled my business to grow year after year.
Read Daniel Shtarkman's full review
Steven R Beekhuizen | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We use this as the entire business entry platform for our business. This includes our own website, interface to eBay and other selling sights. All inventory management and front end to all other financial, tax, and shipping functions. Before Big Commerce, we only sold on e-Bay, but their systems were poor at best. We sell high volumes of products with an ever-changing inventory and this required us to use Turbo Lister for bulk product loads, then we had a purchase a third party Excel-based system called Auction Tracker which was difficult to use and very time consuming to maintain. We had a website that was informational only and given the fact that we were a start-up, it was very expensive to set a commercial website. BigCommerce pulled all those functions together for us. We have a commercial website, a good interface to selling platforms like e-Bay, great and easy inventory management systems, good tax support, and good data retrieval.
Read Steven R Beekhuizen's full review

Feature Scorecard Summary

Product catalog & listings (327)
8.8
Product management (324)
8.9
Bulk product upload (244)
8.5
Branding (285)
8.2
Mobile storefront (317)
8.7
Product variations (309)
8.6
Website integration (269)
8.8
Visual customization (320)
8.4
CMS (230)
7.5
Abandoned cart recovery (296)
8.7
Checkout user experience (317)
8.8
eCommerce security (317)
9.4
Promotions & discounts (301)
8.6
Personalized recommendations (246)
8.2
SEO (296)
8.2
Multi-site management (140)
8.2
Order processing (308)
9.2
Inventory management (269)
8.6
Shipping (274)
8.3
Custom functionality (273)
7.9

About BigCommerce

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International
Categories:  Ecommerce

BigCommerce Features

Online Storefront Features
Has featureProduct catalog & listings
Has featureProduct management
Has featureBulk product upload
Has featureBranding
Has featureSearch & filter
Has featureMobile storefront
Has featureProduct variations
Has featureSubscriptions & downloads
Has featureWebsite integration
Has featureVisual customization
Has featureCMS
Has featureCustomer service tools
Online Shopping Cart Features
Has featureAbandoned cart recovery
Has featureTax calculator
Has featureShipping calculator
Has featureIntegration with Amazon
Has featureIntegration with eBay
Has featureCheckout user experience
Online Payment System Features
Has featurePayPal integration
Has featureReturns & refunds
Has featureSingle-click checkout
Has featureeCommerce security
Does not have featureCredit card transaction fee
Has featureB2B features
eCommerce Marketing Features
Has featurePromotions & discounts
Has featurePersonalized recommendations
Has featureSEO
Has featureProduct reviews
Has featureSocial commerce integration
Has featureCustomer registration
eCommerce Business Management Features
Has featureMulti-site management
Has featureOrder processing
Has featureInventory management
Has featureAccounting
Has featureShipping
Has featureCustom functionality
Additional Features
Has featureHigh Availability (HA) infrastructure that allows us to deliver 99.99% uptime
Has featureOpen Platform: 90% of the BigCommerce platform data is exposed to the API
Has featureServer-to-server API functions enable a headless commerce on WordPress and more
Has featureDevelop, test and push changes without downtime in a local environment using the Stencil CLI tool.
Has featureOmnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
Has featureGlobal CDN, localized payments and multi-language support

BigCommerce Screenshots

BigCommerce Videos (4)

BigCommerce Downloadables

BigCommerce Integrations

BigCommerce Competitors

Shopify, Shopify Plus, Salesforce Commerce Cloud, WooCommerce, Magento Commerce Cloud (formerly Magento)

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Standard29.95per month
Plus79.95per month
EnterpriseCustomper month
Pro249.95per month

BigCommerce Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
60%
Mid-Size Companies (51-500 employees)
30%
Enterprises (> 500 employees)
10%

BigCommerce Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Professional Services

BigCommerce Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web