BigCommerce

BigCommerce

Customer Verified
Top Rated
About TrustRadius Scoring
Score 8.1 out of 100
Top Rated
BigCommerce

Overview

Recent Reviews

BigCommerce Review

10 out of 10
April 26, 2022
Used to run our ecommerce business and have been using the service for over three years.

BC allows us business to consumer and business to …
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Bigcommerce - A Good Choice

10 out of 10
December 20, 2021
Very easy to use systems. Lots of functionality is in-built without the need for external apps. Used it in the retail industry with 1000s …
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Our take

10 out of 10
December 03, 2021
It is the [backbone] of our website. We needed a new one back in 2014 and a local company helped set up the site. It works well with Webgil…
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Reviewer Sentiment

N/A
Positive ()
N/A
Negative ()
Learn how we calculate reviewer sentiment

Awards

TrustRadius Award Top Rated 2022
TrustRadius Award Top Rated 2021
TrustRadius Award Top Rated 2020

Popular Features

View all 20 features

Product management (393)

8.2
82%

Product catalog & listings (396)

8.2
82%

Visual customization (387)

7.3
73%

Mobile storefront (384)

7.3
73%

Reviewer Pros & Cons

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Video Reviews

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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $29.95 per month

Features Scorecard

Online Storefront

7.5
75%

Online Shopping Cart

7.5
75%

Online Payment System

8.1
81%

eCommerce Marketing

7.0
70%

eCommerce Business Management

7.0
70%

Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Enterprise ecommerce for high-volume brands like Skullcandy.Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.
After growing her company to $500K in sales through this Google document, Revelry founder Michelle DeLoach realized she needed a scalable ecommerce platform to take her business to the next level.

BigCommerce Downloadables

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%

BigCommerce Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

Comparisons

View all alternatives

Frequently Asked Questions

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

How much does BigCommerce cost?

BigCommerce starts at $29.95.

What is BigCommerce's best feature?

Reviewers rate Product catalog & listings and Product management highest, with a score of 8.2.

Who uses BigCommerce?

The most common users of BigCommerce are from Small Businesses (1-50 employees) and the Retail industry.

Reviews

(1-25 of 419)
Companies can't remove reviews or game the system. Here's why
Keith Whitt | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Provides a secure web platform for hosting eCommerce sites.
  • Includes many professional templates.
  • Includes many add-ons for order processing, payments, and shipping.
  • Would like to have better "catalog only" pages to show sample items that are not for sale.
  • The backend interface could be more intuitive.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • They have a great WYSIWYG interface for creating webpage content.
  • The software allows us to create multiple pack sizes, using different units of measure, for any or all of our products.
  • It is very easy to add product categories, manipulate the top-level menu headings, and swap out graphic elements.
  • We charge different packaging fees for our products, based on how they ship, so it would be nice to be able to tag a customizable packaging fee to every product. Currently, this cannot be done.
  • We cannot customize how products are sorted on a page that shows all the products available within a given Product Category; the default is an alphabetical list. We would like to be able to manually prioritize how the products appear on a Product Category page.
  • This is a minor annoyance, but I'll go ahead and try to describe it - When making edits to products, it would be nice to save your changes and close out of the editing interface, then be returned to where you were in your list of products. Currently, you are taken to the top of that page's list of products. So, if you're viewing 50 products, and you want to edit products 45-50, after you save each set of changes, you are taken back to the top of the list (product 1), so you have to scroll back down to edit products 46, 47, etc. Not a big deal, but thought I'd mention it.
Jim Lopardo | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Provides an intuitive, highly customizable platform.
  • It does not "nickel and dime." The included themes are well-crafted, and integrated apps are functional and reliable.
  • Support response times are the best among our tech vendors.
  • There is some inconsistency in the default Import/Export routines regarding field mappings. It's easy to correct but adds some time to the task.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Robust security and uptime. We are always confident that our site will be accessible, protected, and that our customer's data is secure.
  • Fantastic third-party integrations and options for development. Their responsiveness has been integral, and they are very good about helping to cooperatively find solutions to our problems.
  • Great product library, with support for Variant items. This fits the bill perfectly for our company, as we deal with hundreds of variant SKUs on some of our customizable products.
  • Great shipping integrations with ShipperHQ. We're able to pass across custom flags to help ShipperHQ build the perfect rates from BigCommerce's library.
  • Smooth Export/Import process. Their Bulk Edit Template makes our annual pricing update process a breeze. We are able to use our internal database to simply populate the exported Product data, then turn right back around and re-import. The import monitor does a great job of calling out errors as well.
  • Their support for a sandbox development environment has been a tremendous boon to us. We've been consistently using it to test layout updates, pricing changes, and new third-party integrations with the confidence that they will perform 100% in the live environment.
  • Smooth integration with Authorize.net, our payment processor. We are able to easily interact with the two systems and help customers understand why their transactions may fail during checkout.
  • Their API is exceptional and provided everything we needed at our fingertips to create our own script to import our BigCommerce orders into our bespoke internal order system.
  • The backend interface for working with orders could use some more options for dynamically querying and sorting orders. For example, it's very difficult to see all of the orders that are currently unfulfilled for a given customer. It's also impossible to see all of the orders in a given date range that contained a specific SKU.
  • It would be nice to be able to delete SKUs that are no longer in use. Even if the product is removed, the SKU it held is still stored and locked in the system. Sometimes these show up on exports and cause confusion.
  • Some of the options and settings are a little unintuitive on their location, and you need to dig a few options deep to find the ones you're looking for. A more straightforward settings page would be appreciated.
  • More ways to customize check out, such as with separately acceptable Terms and Conditions, and alerts for Delays in Shipping or Fulfillment.
JoAnna Cohen | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
Review Source
  • Product management.
  • Order management.
  • Multi-chain e-commerce management.
  • Customer management.
  • If it's possible an even more customizable payment structure.
  • More email features.
Ghanshyam Thumar | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Less fees per transaction[.]
  • Well organize admin[.]
  • Without code knows client can build ecommerce store[.]
  • Many inbuilt payment method supported[.]
  • Need to implement Inbuilt drop shipping
  • Automated abandoned cart[.]
  • Automated email report[.]
  • Product custom field[.]
Tony Schwartz | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Finding industry leaders for us to partner with or work with. These were not people from Fiverr or craigslist. Their apps really were wicked.
  • Easily able to sell on almost all relevant marketplaces. SEO! If you are on an island without a boat, you are stuck. BigCommerce provided the bridge and built the high-speed rail line. SEO is important to us, BigCommerce understands that and made it easy for us. We were not on an island.
  • I am a visual learner. Give me a training class or video. The tutorials were outdated and I needed them.
  • I covered others.
December 03, 2021

Our take

Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Easy to use
  • Great tech support
  • Shipping options to allow for package insurance[.]
  • More ability to separate items for various shipping options[.]
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Incredibly robust API
  • Highly flexible stencil framework
  • Efficient, streamlined one-page checkout
  • Seamless integration with a wealth of third party solutions like SearchSpring, Signifyd, and more.
  • Support for the product at all levels is incredible
  • Ease of use - our customers have adopted to our BigCommerce site more rapidly than any platform we've been on in the past. We've received consistent praise from our Customers about how easy our site is to use since we switched to BigCommerce.
  • Meta field data can only be edited by the API user that originally created the data. Meta field data is the only data where the API applies this restriction and it's a big pain in the butt for us.
  • BigCommerce one-page checkout is amazing but Shopify still has the best single page checkout in the industry. I would love to see BigCommerce catch up with Shopify in this area. BigCommerce smokes Shopify just about everywhere else.
  • Multi-site: we keep hearing that multi-site will be available soon. This is a standard feature of Shopify+ and is a glaring shortcoming of BigCommerce. I know it's being worked on. Let's get that to market soon!
  • I was disappointed to see BigCommerce have made a push into the B2B space with B2B Bundle. Not only is B2B Bundle weak, it's expensive and feels like it was shoehorned into BigCommerce. [In my opinion] its integration is poor. I wish BigCommerce would focus more on getting their multi-site operational than spending precious resources on a half-baked partnership with a marginally functional B2B solution like B2B Bundle.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Easy to Setup
  • Nice range of plugin apps available
  • Clean website templates
  • Very good customer support via live chat
  • More Free Templates
  • Cheaper B2B option to be able to offer wholeale pricing to businesses
  • Better built in reviews system
Thomas Pittman | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Ease of use for maintaining inventory
  • Product optimization and setup
  • Order fulfillment and automated email correspondence
  • Easy to use use interface
  • Extensive customization options
  • Reporting
  • Advanced analytics into store usage without third party software
October 18, 2021

A Review of BigCommerce

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • BigCommerce is very customizable right out of the box.
  • BigCommerce has great customer service.
  • BigCommerce is affordable.
  • BigCommerce is easy to use.
  • Although BigCommerce is easy to use, I do wish they had more online tutorials.
  • I wish the categories in the admin were configured a little better.
  • I wish the platform integrated with more third-party apps.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • They have fantastic customer service - anytime I have any questions, I can count on answers!
  • I love the user-friendly templates that they offer so that I can have a professional store, without paying somebody to do the online aspect for me.
  • The value I get for my monthly rate is excellent.
  • I don't understand meta tags, etc., and wish that there [was] better information to help me hurdle that.
  • I wish I could see what I am putting forth before I publish it, instead of publishing it and then realizing that something looks odd.
Score 1 out of 10
Vetted Review
Verified User
Review Source
  • Easier importing/exporting
  • [I feel] phone support and chat are useless, because no one knows anything.
  • [I believe] they have predatory salesmanship.
  • [In my experience] the dashboard needs major updating.
  • Automatic collections.
  • Better and easier customizations.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • BigCommerce is pretty easy to use everything that you need is there.
  • The control panel is made for both novice and experienced users you can dive in if needed and also have access to easy to look up things.
  • BigCommerce has a really easy connection to payment gateways especially to their preferred one which is Braintree powered by PayPal.
  • The customer service is really bad [from my experience] which I hate dealing with, creating a pin and calling BigCommerce is a hassle.
  • The fees are very high.
  • Not as popular means it's hard to find developers for BigCommerce and hard to find certain apps.