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BigCommerce

BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (412)
    7.9
    79%
  • Mobile storefront (400)
    7.5
    75%
  • Product management (409)
    7.4
    74%
  • Visual customization (402)
    7.3
    73%

Reviewer Pros & Cons

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Video Reviews

3 videos

User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
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Pricing

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Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.4
Avg 7.7

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.7
Avg 7.6

Online Payment System

Features related to processing online payment for eCommerce purchases.

8
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

7.2
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.5
Avg 7.8
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate eCommerce security highest, with a score of 8.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

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Reviews and Ratings

(660)

Attribute Ratings

Reviews

(1-25 of 435)
Companies can't remove reviews or game the system. Here's why
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • BigCommerce Customer Support is fantastic.
  • BigCommerce has consistently done upgrades and improvements to their product.
  • BigCommerce is affordable.
  • BigCommerce is extremely customizable and has a lot of 3rd party apps to do almost anything you can imagine.
  • If you're looking for a fully customizable website, this isn't for you. It is an affordable out-of-the-box solution so edits cannot be made to the main code that everyone uses. That said, you can do almost anything with the right theme and apps.
  • The product promotions were lacking but they have updated that this year so this is now a PRO not a con. I expect more promotion flexibility will be coming soon.
  • It would be great if ALL apps were available but it is not the fault of Bigcommerce that most apps are created for another platform first. But they usually get around to making them for BC.
February 28, 2024

BigCommerce delivers

Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to set up new themes
  • Easy to use as an admin
  • Overall fairly good customer experience
  • Product returns are not easy with BigCommerce. They have to be done through QuickBooks.
  • Customer look up doesn't always work like we expect. Often we will find the email address of the customer but not the physical address.
  • Automatic fill-in of state and zip code would be helpful. But we would need to be able to override it.
Ken Falta | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • The customer support really is fantastic. Even with newbie questions I asked, they were quick to reply with the information I asked for, including helpful links which really made the difference in switching over and understanding what I needed to do.
  • I am really thrilled with the interface and how easy it is to learn to use. From being really easy to create new pages, edit themes, and add new products, the interface takes very little time to learn. The theme editor is amazing with its WYSIWYG-style interface--I was able to create eye-catching pages in no time.
  • The plug-ins you can add to your site are really handy, including shipping and payment processors like Stripe, which has just in itself helped increase my sales over using PayPal only.
  • Another nice feature is the security for your site, BigCommerce is always updating things and trying to make your webstore as safe for you and your customers as possible.
  • So far I have been really pleased with all aspects of BigCommerce and have not run into any problems or things I would do differently. Something small but something I can think of is in the theme editor. It would be nice to be able to add more items to a page, as I kept finding out I was running out of space when creating pages with lots of graphics/links.
February 27, 2024

BigCommerce is worth it!

Micah Jewell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easy to navigate
  • Easy to design with no design or coding experience
  • Simple to make quick changes as products and sales change
  • Easy to see and process all incoming orders
  • Quick customer support responses
  • There was a problem with one of the designs and I couldn’t get it fixed because it was from a third party
  • I would like to see more free template designs for us small businesses that can’t afford unique designs
  • The app extensions aren’t always easy to implement and are sometimes confusing
Score 1 out of 10
Vetted Review
Verified User
Incentivized
  • You get bells and whistles that other platforms charge extra for
  • They support all the different tax rates I need
  • I wish they offered better templates for free; I had to pay extra for a really good retail template
  • I do wish you could purchase other extras a la carte, such as Google reviews
Jana Campbell | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • The best technical support department ever. Always there to help.
  • Easy to use platform.
  • Many features that can be added without extra cost.
  • Would be great if geo targeting was available.
  • Better integration with Square and Quickbooks would be appreciated.
  • It would be great if the checkout function was improved.
Shahin Dehestani | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • It's very easy to use.
  • The drag and drop interface is well-suited for a non-coder like me
  • They integrate to a lot of other sofwares we use, like Zapier, Klaviyo etc.
  • They're great for hosting hundreds - and even thousands - of skus.
  • Phone support would be a big plus
  • I wish their University was included with your subscription. Instead you must pay for it seperately.
  • Pre-built themes have limits to how they can be coded and customized.
Sam Saidman | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • SEO - fast loading speeds, helps us rank on Google
  • Product customization - allows us to customize templates to our needs to fit all viable information
  • Integration with other platforms - seamless connection to other properties like Google Ads and Analytics
  • Customization is cumbersome and difficult to edit. Looks great, but typically requires costly development.
  • Introducing a new team member to use the platform seems like it would be difficult.
  • User interface is acceptable, but could be improved.
Score 2 out of 10
Vetted Review
Verified User
Incentivized
  • Product importing.
  • Strong basic features.
  • Third-party integrations.
  • Transparent Pricing (current pricing is misleading)
  • There's not a huge ability to create custom functionality.
  • I can't share catalogs across multiple sites.
  • I'd love to have faceted search on the lower level plans.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Integrates with best of breed apps
  • Easy to customise
  • Multi Store front is a game changer
  • Better and easier localisation for stores outside the US
  • Speed - it is not the fastest
  • Make sure that third-party theme developers update regularly and use best practice
  • Consider EU and country-specific rules and legal obligations and make customers aware of whether BC is actually fully compliant
Albert Reyes-McCarver | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • Shipping
  • Automated emails re status of order
  • Integration of other apps like ship station and privy
  • The interface is dated and needs a refresh
  • The Inter app feed isn’t always seamless. Sometimes I need to go into ship station to get it to work vs. just using the dashboard
  • Apps like privy could be more seamlessly integrated into the dashboard to see email performance in concert with the dashboard vs. isolated
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Process orders
  • Integration with other tools, such as Unicommerce
  • Export detailed report
  • Enable us to create offers and coupon codes in minutes.
  • Managing customer profiles
  • Wanted feature to track history of wallet amount for a customer
  • Ability to replace orders and process refunds with automation
  • adding more filters to search an order, such as product name,
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Easily Add Pages
  • Simple to enter Products, Descriptions, Photos & Videos
  • Love the professional looking Carousel
  • Sorting products under categories/sub-categories creates a simple search process for potential customers
  • The customization features allows us to tailor the site to us
  • When entering an item and then going to options, I would like the list to stay the way I sorted it originally. Unfortunately, it goes back to the default sort
  • When viewing products, the list seems very random - I would like it to be in alphabetical order.
Heather Borders | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • Eye4Fraud App works very well when identifying fraudulent orders
  • Status of orders
  • Order, reviews, or other notifications
  • Details of the order
  • Reports
  • MiniBC (Subscription App)
  • Sales/Campaigns
  • Website restrictions
  • Discounts/Promo Codes
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • Marketing Codes
  • Customer Order Information and Details
  • Ease of Answering Customer Questions
  • Ease of Inputting Customer Orders
  • Notifications - once you read, it would be nice if they could be marked as "read".
  • The discount codes, it would be nice if there were more options to choose from for narrowing down specifics for uses and maximum discount on dollar amounts.
  • Ability to make more fields mandatory at checkout.
Score 7 out of 10
Vetted Review
ResellerIncentivized
  • B2B / Wholesale Tools
  • Multistore front for sharing a catalog between different stores
  • Product Filtering
  • Customer Support
  • Adding custom properties is extremely limited compared to other platforms.
  • Some files can only be modified offline are requires a bunch of command line stuff.
  • The Page Builder is lacking especially when it comes to custom fonts and styling.
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