BigCommerce

BigCommerce

Customer Verified
Top Rated
Score 8.1 out of 10
Top Rated
BigCommerce

Overview

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
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Recent Reviews

BigCommerce Review

10 out of 10
April 26, 2022
Used to run our ecommerce business and have been using the service for over three years.

BC allows us business to consumer and business to …
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Verified User
Manager
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How BigCommerce Differs From Its Competitors

BigCommerce Customization

We have integrated with API of Tamper Monkey, Unicommerce, JusPay, JudgeMe and RazorPay. We have also integrated with delivery partner Shiprocket and Delhivery. We are able to use BigCommerce API with these services which helped us to run our operations smoothly. This is just a great application …
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BigCommerce Customization

We utilized API for order processing. All of our orders flow into QuickBooks which generates a sales receipt for deposit and finance purposes. The orders then move into the designated distributor for the items that are on the order. Once order has shipped the tracking information is then applied …
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BigCommerce Customization

BigCommerce is great as we have been able to use several of these features. Our products are very unique and BigCommerce gives us the ability to be very specific in how we tailor our experience to the customer. We integrate this with our Inventory Management software as well as our Shipping …
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Verified User
Manager

BigCommerce Customization

There is great potential in the open APIs and I've seen incredible things done with them. In my opinion, it's a great system and really competes. However, I'm a bit disgruntled that there are simple tasks that other platforms make easy to take care of through the online editor that BC really …
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Verified User
Employee

BigCommerce Customization

Over the 2 years we've been using BigCommerce we've realized the power of their open APIs and made increasing use of them - initially it was just to call the products so we can show BigCommerce products and pricing on our CMS site, but recently we've begun the transition to a headless store and …
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BigCommerce Customization

Other than integration for shipping, I'm honestly not using anything super complicated where I'd feel comfortable saying something like oh the open API is easy to use, or whatever. What I can say though, is in the past I was working with a company that was using this incredibly outdated, …
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BigCommerce Customization

APIs are used to process payments for multiple payment platforms. The customers like payment options and BC provides plenty. There are also integrations with email marketing, automatic listings on Pinterest, and automatic integrations with Facebook. All of these provide marketing value.
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BigCommerce Customization

We are using the open APIs now to modify how our Product Categories appear on the homepage. We don't do this often but appreciate very much the ability to do this. We have also used the open APIs to modify the hard-coded text that appears on every page on our site.
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BigCommerce Customization

Their API was the key selling point for us. We use a bespoke in-house ordering system that handles phone orders, orders placed at tradeshows, and manages our entire process from quote to production to fulfillment. Being able to import our online orders at the click of a button, rather than having …
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BigCommerce Customization

The available integrations and standardized API makes the value proposition even higher. I used to use custom CMS's to do the same thing BigCommerce does out of the box, but the number of API partners they work with is huge. If you can't find your software partner, I'd be surprised. Especially …
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BigCommerce Customization

Open API which [helps to connect] third part data with BigCommerce. [It really helps] to [manage] all data with single admin like needs to managed order, products with Amazon, [eBay], any payment or shipping services, Automated data processing, etc...
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BigCommerce Customization

We use the API to integrate BigCommerce with our Retail Management System which manages our brick-and-mortar. BigCommerce's API is one of the primary reasons we chose BigCommerce for our replatforming. Virtually every aspect of BigCommerce is exposed via an API endpoint. This allows us to do just …
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Verified User
Administrator

BigCommerce Customization

I am currently using multiple integrations with BigCommerce. I have recently added integrations such as buy now, pay later apps to have a broader reach to my customers. I like the fact that the integrations are easy to set up and are another way to provide great service to my customers. …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 20 features
  • Product catalog & listings (406)
    8.1
    81%
  • Product management (403)
    8.0
    80%
  • Mobile storefront (394)
    7.5
    75%
  • Visual customization (397)
    7.3
    73%

Reviewer Pros & Cons

View all pros & cons

Video Reviews

3 videos

Record a reviewView Playlist
User Review: BigCommerce Takes Sales Online For Sellers With Ease
02:35
User Review: Business Depends on BigCommerce With Easy-To-Use Platform & Great Customer Service
02:54
User Review: BigCommerce Keeps Focus On Product For Business While They Handle The Software
04:25
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Pricing

View all pricing

Standard

$29.95

Cloud
per month

Plus

$79.95

Cloud
per month*

Pro

$299.95

Cloud
per month*

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigcommerce.com/essentials/…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $29.95 per month
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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

7.6Avg 7.8

Online Shopping Cart

Features that facilitate the collection of items so that customers can purchase them as a group.

7.6Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

8Avg 8.6

eCommerce Marketing

Features related to marketing for eCommerce websites

7.2Avg 7.6

eCommerce Business Management

Features related to business management and administration of eCommerce operations

7.4Avg 7.8
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Product Details

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Screenshot of Enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

BigCommerce Downloadables

Frequently Asked Questions

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

BigCommerce starts at $29.95.

Shopify, Shopify Plus, and Salesforce Commerce Cloud are common alternatives for BigCommerce.

Reviewers rate Product catalog & listings highest, with a score of 8.1.

The most common users of BigCommerce are from Small Businesses (1-50 employees).

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%
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Comparisons

View all alternatives
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Reviews and Ratings

 (649)

Attribute Ratings

Reviews

(1-25 of 335)
Popular Filters
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December 06, 2022

BigCommerce has been a great eCommerce platform for our business.

Heather Borders | TrustRadius Reviewer
Heather Borders
Customer Relations Business Manager
Principle Business Enterprises, Inc. (Retail, 201-500 employees)
Score 7 out of 10
Vetted Review
Verified User
Scalability
6
We currently do not have it deployed across multiple departments or sites. We currently only have one website and have not tried several sites or department. Hopefully as we move forward with a third party advertising company we will be able to test this the flexibility and scalability more as they build out our website.
August 14, 2022

Awesome E-commerce Platform

Verified User
Manager in Customer Service
Retail Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Scalability
9
We started out as a startup company and started with BigCommerce, and as of today, as no longer a startup company, we are still able to use BigCommerce for all of our needs. Almost every one of our departments uses BigCommerce in some capacity for their specific roles within the company.
July 27, 2022

Great modern platform, especially at the price point

Verified User
Employee in Information Technology
Marketing & Advertising Company, 1-10 employees
Score 7 out of 10
Vetted Review
Reseller
Scalability
8
Very easy to upgrade plans based on growth. Onboarding is fairly easy; however, it's a real pain for developers that the store owner has to add all the themes/apps or basically anything that costs money. It's hard to walk less tech-savvy people through this.
July 08, 2022

E-commerce that's "just right"... and a whole lot more

SP
Shaun Price
Head of Customer Acquisition
MitoQ (Health, Wellness and Fitness, 11-50 employees)
Score 10 out of 10
Vetted Review
Verified User
Scalability
10
We've more than doubled is revenue since starting with BigCommerce. It was the right size for us when we started, and we don't see ourselves outgrowing BigCommerce for many years to come. Each time we ask if BigCommerce has the capability to help us reach the next stage of our growth trajectory, the answer is "YES!"
June 12, 2022

BigCommerce finally put on its big boy pants!

Paul Francis Jones | TrustRadius Reviewer
Paul Francis Jones
eCommerce, Web and Graphic Design for Small to Medium Sized Businesses
Humanity Health CBD, LLC (Retail, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Scalability
8
While I cannot use them due to the nature of our product, I can see that BigCommerce has a robust selection of additional marketplaces native to the backend, so no additional apps or add-ons are required, which is a nice change of pace. When I've connected my store to selling channels like Amazon, eBay, or Walmart in the past, it's always this weird, but free, third-party app and the support hasn't been great, so it's nice to see those options available native in BigCommerce. This would include social media channels and point-of-sale POS.
February 18, 2022

BigCommerce - Big Solutions

GM
Gary McCarthy
IT Programmer
Pneudart (Medical Device, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Scalability
10
I have not encountered anything in BigCommerce so far that has been a hard stop. I've been able to set up and effectively manage over 50 products amounting to over 1,500 SKUs. The pricing is easy to manage and adjust, and the variant settings can be tailored at the individual or global product level. It is a breeze to add new products to the system; If we have the photos on hand we can get a new product into the site and in front of our customers in under 10 minutes. Any time we have felt challenged with the default solutions, we have been able to reach out to an actual human being and have a real conversation with their design and solutions team about our options, time frame, and cost. Even when we do not opt for a paid development cycle, they are more than happy to spend their time guiding us and making suggestions for how we may be able to achieve an in-house solution.
February 18, 2022

Look no further than BigCommerce for your e-commerce solution, seriously!

JoAnna Cohen | TrustRadius Reviewer
JoAnna Cohen
Project Design Engineer
AvisBag.com (Retail, 1-10 employees)
Score 10 out of 10
Vetted Review
Reseller
Scalability
9
It's almost perfect. I'd love to see more options to drill down some specific features from their preset packages to really customize things, but overall it's outstanding for what you get in each tier of service. It's simple to understand, and the pricing is fair. Scalability is actually what BigCommerce does better than Shopify and the others already. Always some room to improve though.
December 08, 2021

Sell Anything, Anywhere with Bigcommerce

Ghanshyam Thumar | TrustRadius Reviewer
Ghanshyam Thumar
Senior Frontend Developer
Embitel Technologies (Apparel & Fashion, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Scalability
8
BigCommerce [provides] easy to edit and [manage the store] for anyone who has no technical knowledge. Easy to [manage] products, orders, Customers, Shipping, Payments, etc... [inbuilt] blog features, Abandoned cart, Product Reviews, Advanced reporting tools[.]
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