BigCommerce

BigCommerce Reviews

Customer Verified
Top Rated

Do you work for this company? Learn how we help vendors

Reviews
(1-25 of 305)

Companies can't remove reviews or game the system. Here's why
Michael Johnson | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source
In my many years as Lindsey's primary web developer, I have not needed to scale larger than what's currently provided. I will say that as more and more products are added to the sheet music site, it can be difficult to keep track of the different products but BigCommerce does provide a clear and easy way to locate, update, and add new products.
Darcy Knapp, MBA | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
BigCommerce Cart offers scalability - the only challenge we have had is the phasing out of existing templates (no support) and the lack of viable templates with full inventory display on home page. We have clients with both paid and basic themes, and upgrading is not an option if we cannot find a theme option with inventory display (NOT CAROUSEL). EStores need to feature 20+ products on home page all the time, the carousel is only viable on desktop and it can only display 5-6 items without scrolling, not our idea of good product display. Home page products outsell all outer products in store, need to have enough display space to feature more than what is available in a stupid carousel.
Score 10 out of 10
Vetted Review
Reseller
Review Source
The product is easy to use, enabling our small business to sell online, while not requiring external support (IT). We appreciate the availability to integrate videos in your product listings. Apps are easy to use with the themes. We have a small business, but feel that, as we grow, BigCommerce is already prepared for our needs.
Score 7 out of 10
Vetted Review
Verified User
Review Source
It looks like BigCommerce can be as big or as small as you want it to be but I would urge people if they are intending to start big to realize that downgrading a plan from an enterprise like what our business did is not possible if your website is built with enterprise plan and features in mind.
Score 9 out of 10
Vetted Review
Verified User
Review Source
I would say the scalability is the best part of BigCommerce, it comes with built in tools like abandon cart recovery for example. Using the abandon cart recovery as an example, it does a good job of automatically reaching out to our customers for us to tell them hey you forgot something in your cart here is a coupon code for it, but by downloading apps that partner with the BigCommerce marketplace we were able to make a better notification for people that had abandoned their carts. BigCommerce has lots of apps but at least it has things built into it so they aren't as necessary as other ecommerce platforms.
Score 10 out of 10
Vetted Review
Verified User
Review Source
BigCommerce allows you the flexibility to customer things on the front end and the back end. There are plenty of integrations that are already in place which is helpful but what is more helpful is that they give you the freedom to build your own bespoke suite of tools to help you grow and scale the business.
Score 10 out of 10
Vetted Review
Verified User
Review Source
As I've mentioned, it's robust. It can handle what you throw at it. It's flexible and scalable, whether you're a company of 1 or 1,000,000, it offers what you need. It's always seeking to improve and adding new features that are helpful and actually work. There are other software platforms out there that seem sleeker, but in terms of solid, dependable, full control of your business, BigCommerce wins, hands down.
Ken Falta | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I was recommended to use BigCommerce by a friend who runs several large companies' online sales, and she was right that there was a plan for me, with all the features I needed and some I had no idea I could have. It has worked out perfectly for our small company, with a fair cost each month for all the services I need for my company with the added security of them running the servers and backend.
December 13, 2020

I love BigCommerce>

Score 10 out of 10
Vetted Review
Verified User
Review Source
It is cost effective from the start and easy to setup without any website coding knowledge, you only need common sense , great platform for e commerce startups or seasoned professionals.
I have and would recommend BigCommerce to anyone who has the desire to take their bricks and mortar store to the next level .

BigCommerce Scorecard Summary

Feature Scorecard Summary

Online Storefront (9)
70%
7.0
Product catalog & listings (376)
69%
6.9
Product management (373)
71%
7.1
Bulk product upload (280)
81%
8.1
Branding (328)
66%
6.6
Mobile storefront (366)
72%
7.2
Product variations (354)
69%
6.9
Website integration (310)
71%
7.1
Visual customization (367)
69%
6.9
CMS (270)
62%
6.2
Online Shopping Cart (2)
72%
7.2
Abandoned cart recovery (332)
71%
7.1
Checkout user experience (363)
72%
7.2
Online Payment System (1)
75%
7.5
eCommerce security (363)
75%
7.5
eCommerce Marketing (3)
65%
6.5
Promotions & discounts (346)
70%
7.0
Personalized recommendations (287)
64%
6.4
SEO (340)
62%
6.2
eCommerce Business Management (5)
66%
6.6
Multi-site management (164)
58%
5.8
Order processing (354)
75%
7.5
Inventory management (312)
69%
6.9
Shipping (317)
65%
6.5
Custom functionality (312)
63%
6.3

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress
Multi-channel
International

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Enterprise ecommerce for high-volume brands like Skullcandy.Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.
After growing her company to $500K in sales through this Google document, Revelry founder Michelle DeLoach realized she needed a scalable ecommerce platform to take her business to the next level.

BigCommerce Downloadables

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Pricing

Starting Price: $29.95

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Standard$29.95per month
Plus$79.95per month*
EnterpriseCustomper month
Pro$299.95per month*

BigCommerce Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%

BigCommerce Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

Frequently Asked Questions

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

How much does BigCommerce cost?

BigCommerce starts at $29.95.

What is BigCommerce's best feature?

Reviewers rate Bulk product upload highest, with a score of 8.1.

Who uses BigCommerce?

The most common users of BigCommerce are from Small Businesses and the Retail industry.