BigCommerce Reviews

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Linda Schnabel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
I used to work with and the support was horrendous and incorrect. With Big C I get an American who can speak well with me and I get one quickly when I call. They are courteous and work diligently to help me resolve my issue. Not every issue is resolved exactly as I'd like, but I'm impressed because they are really, truly trying.
Score 10 out of 10
Vetted Review
Verified User
Review Source
As a small family business, we simply could not afford to pay anyone to build and maintain a site for us. Without the patient and kind support I received when I asked nothing but dumb questions, I would have given up on this project years ago. Love that crew!
Score 10 out of 10
Vetted Review
Verified User
Review Source
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
Stephanie Gale | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
I've been impressed with them since I ran a competitors' trial against BigCommerce when first researching them, and have since used them for over 5 years and have never been disappointed, but always consistently happy with the level of excellent and helpful service and the drive to resolve my issue before I hang up.
Score 10 out of 10
Vetted Review
Verified User
Review Source
I have used the online support feature MANY times and also the call in service. I have had positive outcomes each and every time, We do not have an internet technically minded person in our small business and avoid this extra cost as I know the BC support team fills that role for us. I have had numerous issues that have been resolved very professionally and often patiently if I ask many questions, which I think I tend to do due to my marketing background vs a technical background. Thanks BC support team - I know you have my back!!

BigCommerce Scorecard Summary

Feature Scorecard Summary

Online Storefront (9)
Product catalog & listings (376)
Product management (373)
Bulk product upload (280)
Branding (328)
Mobile storefront (366)
Product variations (354)
Website integration (310)
Visual customization (367)
CMS (270)
Online Shopping Cart (2)
Abandoned cart recovery (332)
Checkout user experience (363)
Online Payment System (1)
eCommerce security (363)
eCommerce Marketing (3)
Promotions & discounts (346)
Personalized recommendations (287)
SEO (340)
eCommerce Business Management (5)
Multi-site management (164)
Order processing (354)
Inventory management (312)
Shipping (317)
Custom functionality (312)

What is BigCommerce?

According to the vendor, BigCommerce is one of the leading cloud ecommerce platforms for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce aims to help businesses to grow online sales with less cost, time, and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 brands, 2,000+ mid-market businesses, 30 Fortune 1000 companies, and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony, and Toyota.

The vendor says that the product provides the following benefits to customers:

Customize and innovate at a lower total cost of ownership
Build in HTML, CSS, and Javascript
96% of brands relaunch in 2-4 months
Test and push changes without downtime in a local environment

Focus on generating sales, less on monitoring security & performance
PCI DSS 3.2 certified at Level 1
99.99% median uptime
Multiple layers of security through the Google Cloud Platform

Leverage your existing tech stack with flexible APIs
90% of platform data is exposed to APIs
400+ API calls per second
Headless commerce out-of-the-box, across any front-end

Solve your toughest challenges with SaaS
B2B, Wholesale
Headless Commerce, Wordpress

BigCommerce Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Bulk product upload
  • Supported: Branding
  • Supported: Search & filter
  • Supported: Mobile storefront
  • Supported: Product variations
  • Supported: Subscriptions & downloads
  • Supported: Website integration
  • Supported: Visual customization
  • Supported: CMS
  • Supported: Customer service tools

Online Shopping Cart Features

  • Supported: Abandoned cart recovery
  • Supported: Tax calculator
  • Supported: Shipping calculator
  • Supported: Integration with Amazon
  • Supported: Integration with eBay
  • Supported: Checkout user experience

Online Payment System Features

  • Supported: PayPal integration
  • Supported: Returns & refunds
  • Supported: Single-click checkout
  • Supported: eCommerce security
  • Supported: B2B features

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: SEO
  • Supported: Product reviews
  • Supported: Social commerce integration
  • Supported: Customer registration

eCommerce Business Management Features

  • Supported: Multi-site management
  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Accounting
  • Supported: Shipping
  • Supported: Custom functionality

Additional Features

  • Supported: High Availability (HA) infrastructure that allows us to deliver 99.99% uptime
  • Supported: Open Platform: 90% of the BigCommerce platform data is exposed to the API
  • Supported: Server-to-server API functions enable a headless commerce on WordPress and more
  • Supported: Develop, test and push changes without downtime in a local environment using the Stencil CLI tool.
  • Supported: Omnichannel management (Amazon, Ebay, Facebook, Instagram, POS)
  • Supported: Global CDN, localized payments and multi-language support

BigCommerce Screenshots

Enterprise ecommerce for high-volume brands like Skullcandy.Our industry-leading integration will let you list your products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Easily customize the look and feel of your storefront.

BigCommerce Videos

Create differentiated commerce experiences on the industry’s most versatile enterprise solution.
BigCommerce Company Values
Scale your business with WordPress on the front-end and free up server resources from things like catalog management, processing payments, and managing fulfillment logistics, with BigCommerce on the back end.
After growing her company to $500K in sales through this Google document, Revelry founder Michelle DeLoach realized she needed a scalable ecommerce platform to take her business to the next level.

BigCommerce Downloadables

BigCommerce Integrations

BigCommerce Competitors

BigCommerce Pricing

Starting Price: $29.95

More Pricing Information

SaaS Editions Pricing
Pricing DetailsTerms
Standard$29.95per month
Plus$79.95per month*
EnterpriseCustomper month
Pro$299.95per month*

BigCommerce Customer Size Distribution

Small Businesses (1-50 employees)60%
Mid-Size Companies (51-500 employees)30%
Enterprises (more than 500 employees)10%

BigCommerce Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web

Frequently Asked Questions

What is BigCommerce?

BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.

How much does BigCommerce cost?

BigCommerce starts at $29.95.

What is BigCommerce's best feature?

Reviewers rate Bulk product upload highest, with a score of 8.1.

Who uses BigCommerce?

The most common users of BigCommerce are from Small Businesses and the Retail industry.