TrustRadius Insights
Users of the CRM application have praised its ease of use and affordability, making it an attractive option for businesses of all sizes. …
Starting at $9.99 per month per user
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What is BIGContacts?
BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.
Recent Reviews
Popular Features
- Customer data management / contact management (7)9.898%
- Integration with email client (e.g., Outlook or Gmail) (7)9.595%
- Workflow management (7)9.595%
- Opportunity management (7)9.595%
Pricing
Business Plan
$9.99
Cloud
per month per user
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.bigcontacts.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $9.99 per month per user
Features
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Product Details
- About
- Competitors
- Tech Details
- FAQs
What is BIGContacts?
BIGContacts by ProProfs is designed for small teams to grow their business through improved contact management. Users can sort and view contacts by pending or upcoming activity, opportunity, last contact, or last communication.
BIGContacts Competitors
BIGContacts Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
BigContacts is a contact management solution built to help small businesses organize contacts, manage tasks, track opportunities, and manage email campaigns.
BIGContacts starts at $9.99.
Reviewers rate Task management and Custom fields and Social data highest, with a score of 10.
The most common users of BIGContacts are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(14)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users of the CRM application have praised its ease of use and affordability, making it an attractive option for businesses of all sizes. The tool's integration capabilities with third-party applications have allowed for seamless collaboration and streamlined workflows. According to user experiences, the ability to customize various modules within the CRM application has been valuable in tailoring the software to meet specific business needs.
One key use case highlighted by users is the automation and personalization of marketing campaigns. By leveraging the CRM application, businesses have been able to automate their marketing efforts and deliver highly personalized experiences to customers. This has resulted in improved customer satisfaction and reduced churn rates.
The CRM application has also proven to be a valuable asset for sales teams. Users have reported that the tool's automation features have enabled them to automate follow-ups with prospects, saving time and ensuring no leads slip through the cracks. Additionally, the mobile version of the CRM application allows sales executives to access important details, log information, and prepare for meetings on the go.
The reporting capabilities of the CRM application have garnered positive feedback as well. Users appreciate the in-depth reports that provide better visibility into business processes, enabling them to make informed decisions. From customizable reports and dashboards to advanced filtering options, users can generate actionable insights tailored to their specific needs.
Overall, users find that the CRM application addresses key pain points such as manual data entry, repetitive tasks, and lack of visibility into business processes. It offers a comprehensive solution that enables businesses to improve their bottom line through automation, personalization, and better decision-making based on detailed reports and analytics.
Detailed Reports and Analytics: Many users appreciated the comprehensive reports and analytics provided by BigContacts, allowing them to track the performance of email campaigns and make data-driven decisions. This pro was mentioned by several reviewers.
CRM Task Management: The CRM task management feature of BigContacts was found to be beneficial by users as it offered better visibility into business processes through in-depth reports. This functionality allowed users to gain insights and understand task performance, making it easier to monitor and analyze their tasks. Some reviewers mentioned this as a positive aspect of the tool.
Custom Triggers for Email Delivery: Users found the ability to create custom triggers for delivering emails to be a helpful feature of BigContacts. This flexibility and control in automating email communications allowed users to streamline their workflows and improve efficiency. Several reviewers mentioned this pro when discussing their experience with the tool.
Mobile Performance: Some users have mentioned that the mobile version of the software needs improvement in terms of performance. They feel that it is not as fast or efficient as they would like it to be.
Lack of Mobile App: Several reviewers have expressed a desire for a mobile app for BIGContacts, as currently there is no mobile app available. This limits their ability to access and manage their contacts on-the-go.
Difficulty with Contact Lookup: Users have found it difficult to look up contacts in BIGContacts and have suggested that this process could be made easier. They feel that the current method of searching for contacts is not user-friendly and could use some improvements.
Users of BigContacts commonly recommend the following:
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Take advantage of the impressive customer support. Many users have praised BigContacts for its exceptional customer support, finding it responsive and helpful in resolving any issues or concerns.
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Consider the cost-effective nature of BigContacts. Users highlight its affordability, emphasizing that it offers good value for money.
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Give BigContacts a try due to its ease of use. Reviewers often suggest trying out BigContacts because it is easy to navigate and use, even for those without extensive technical expertise or resources.
Attribute Ratings
Reviews
(1-4 of 4)Companies can't remove reviews or game the system. Here's why
July 13, 2022
Customer relationship management simplified
Score 10 out of 10
Vetted Review
Verified User
As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application.
- CRM
- Contact mangegment
- Task mangement
100%
10.0
100%
10.0
100%
10.0
100%
10.0
93.33333333333334%
9.3
95%
9.5
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
- BigContacts is one of the most intuitive CRM applications that we have worked with
- It is easy to customize and has reliable customer support, which makes for a great user experience.
- The tool provides a 360° view of all contacts in one place, making it easier to track previous touches and optimize upcoming interactions.
- BigContacts
As a small business, we have benefitted significantly from the implementation of this easy-to-use CRM application. With all relevant data and tasks in one place, it is easier to meet deadlines and customer expectations. We also use the tool to assign tasks to team members and monitor their progress routinely. Moreover, the tool integrates with a number of business applications, enabling us to manage everything from the same platform.
March 25, 2022
An Incomparable Task Management System
Score 10 out of 10
Vetted Review
Verified User
I find the tool’s pricing to be quite affordable. The third-party integrations allow me to work with other business applications easily. Additionally, I can customize various modules according to my needs.
- The search feature of the tool has scope for being more intuitive.
- Creating recurring tasks
- 360° view of contact details
- Scheduling tasks directly
- Taking notes
98.88888888888889%
9.9
100%
10.0
90%
9.0
96.66666666666666%
9.7
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
N/A
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- It can be difficult to update contact information sometimes.
- In addition, I wish custom fields for webforms could be added.
BigContacts make it much easier to share customer information within the company. Updated information is accessible from any device to ensure that the customer experience is not compromised. It also helps ensure that no lead is overlooked with the consolidated contact information.
September 10, 2021
A CRM that exceeds expectations
Score 10 out of 10
Vetted Review
Verified User
[BigContacts] is a CRM that exceeds expectations
- Shared Calendar
- Pipeline Management
- Excellent customer support
- The reporting feature of BIGContacts can be made more user-friendly.
- The speed of the tool is sometimes below par, but it is improving with time.
- Excellent customer support
- Shared Calendar
BigContacts has made our contact management system much more efficient. With all the details of our customers stored in one place, getting in touch with them has become easier. We have been able to offer more personalized services ever since we switched to this CRM tool. The powerful performance and reliable customer support have made BIGContacts our favorite CRM software so far.
September 09, 2021
One of the Most Intuitive CRM Tools Available
Score 10 out of 10
Vetted Review
Verified User
One of the best features of [BigContacts] is automated reminders. It ensures that we do not miss out on information, meetings, tasks, etc. The dashboard is simple yet comprehensive. It is also useful in taking notes for individual contacts. BigContacts also makes sales forecasting easier with its effective reporting feature.
- Custom data fields
- Easy to use
- Automation
- Reporting & analytics
- Email and letter templates
- There have been some issues with the speed of the software after the upgrade.
- Looking up contacts could be made easier.
97.77777777777779%
9.8
96.66666666666666%
9.7
100%
10.0
96.66666666666666%
9.7
100%
10.0
100%
10.0
100%
10.0
95%
9.5
100%
10.0
100%
10.0
- Reporting and analytics
- Email and letter templates
- Custom data fields