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Bigin by Zoho CRM

Bigin by Zoho CRM

Overview

What is Bigin by Zoho CRM?

Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to…

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Recent Reviews

Easy and affordable

9 out of 10
April 04, 2024
Our company has an ERP (exaterra) for small companies in Mexico. We have recommended and installed Bigin to 3 clients so far. At the …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 18 features
  • Opportunity management (24)
    8.8
    88%
  • Custom fields (25)
    8.7
    87%
  • Pipeline visualization (25)
    8.6
    86%
  • Workflow management (24)
    8.4
    84%

Reviewer Pros & Cons

View all pros & cons
Marc Metz | TrustRadius Reviewer
Marc Metz
Sales Consultant
Sales Xceleration (Management Consulting, 11-50 employees)
CH
Carlos Hernandez
CEO
Modo Accion SAS (Investment Banking, 1-10 employees)
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Pricing

View all pricing

Express

$9.00

Cloud
per month per user

Premier

$15.00

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigin.com/pricing.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $9 per month
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8.5
Avg 7.7

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.3
Avg 7.6

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.5
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.3
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.7
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.5
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

6.9
Avg 7.3

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8.2
Avg 7.2

Platform

8.9
Avg 7.5
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Product Details

What is Bigin by Zoho CRM?

Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.

Bigin by Zoho CRM Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Interaction tracking

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation

Platform Features

  • Supported: Mobile access

Additional Features

  • Supported: whatsapp integration
  • Supported: X Integration
  • Supported: telephony
  • Supported: Calendar

Bigin by Zoho CRM Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Bigin by Zoho CRM Video

Bigin by Zoho CRM | An introduction to the CRM software built and priced for small businesses

Bigin by Zoho CRM Integrations

Bigin by Zoho CRM Competitors

Bigin by Zoho CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesWorldwide
Supported LanguagesEnglish (US), English (UK), French, German, Spanish, Russian, Italian, Japanese, Korean, Portuguese (Portugal), Portuguese (Brazil), Swedish, Chinese (China), Chinese (Taiwan), Arabic (Without  RTL ), Danish, Dutch, Polish, Hungarian, Turkish, Vietnamese, Hindi, Croatian, Czech, Thai, Bulgarian, Hebrew, Bahasa ( Indonesia)

Frequently Asked Questions

Bigin by Zoho CRM starts at $9.

Pipedrive, Insightly, and Freshsales are common alternatives for Bigin by Zoho CRM.

Reviewers rate Lead management highest, with a score of 9.1.

The most common users of Bigin by Zoho CRM are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(116)

Attribute Ratings

Reviews

(1-25 of 26)
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April 16, 2024

Finally! Powerful and affordable CRM for small companies

CH
Carlos Hernandez
CEO
Modo Accion SAS (Investment Banking, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Bigin by Zoho CRM is ideal for any kind of sales teams, help desks, real estate agent, insurance agents or any independent professional willing to get a clear view of practice management. In my case, for example, with a consulting practice we benefit of a structured system that helps improve deal closing rates. It definitely helps small teams to keep the ball rolling.
April 05, 2024

A very good option for small and medium-sized companies. It covers everything necessary that I think a CRM should have.

Javier Enebral | TrustRadius Reviewer
Javier Enebral
Aviation Consultant
Gestió i Promoció Aeroportuària (GPA) (Aviation & Aerospace, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Bigin by Zoho CRM is suitable for medium-size or small-size companies. In our case, being a small company, all the functions that Bigin by Zoho CRM offers are more than enough. If in the future we need features that are not currently covered by the platform, we will evaluate the possibility of migrating to Zoho CRM. But for the moment (until now we had never used a CRM), everything that Bigin by Zoho CRM offers us fits our needs perfectly. Perhaps for other very large companies, Bigin by Zoho CRM surely does not cover all needs, although I couldn't give examples.
April 04, 2024

Easy and affordable

Verified User
Consultant in Information Technology
Chemicals Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Likelihood to Recommend
in my experience, Bigin is perfect for small and medium Mexican companies. The functionality versus price is very convenient and addresses all (almost) the needs they have
March 20, 2024

Great CRM for Small team on Budget.

Gregory Lu | TrustRadius Reviewer
Gregory Lu
CEO
PlantaRem (Environmental Services, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It's perfect for small businesses that need a tool that can be ready to run in a few days and avoid a long learning curve. If you want to integrate it with your marketing, you might need a better tool, but to be honest, I haven't really tried that yet. So, for what we do at the moment, it does 100% of the job. Let's see as we grow if we see a need to evolve to something more complex.
March 14, 2024

Bigin by Zoho CRM is a great place to Begin and Grow

Verified User
Employee in Professional Services
Construction Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We're only using the Contacts portion, we know we can add more functions to what we have, but we starting to move forward and learn how to work the CRM, now we're looking at the other tools and systems that Bigin by Zoho CRM offers, as we grow and learn, more of Bigin by Zoho CRM will benefit our company.
March 12, 2024

Easy to understand tool for your business needs!

FB
Franchesca Denise Banayad
Operations Senior Specialist
CHEQ Systems Incorporated (Information Technology & Services, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Likelihood to Recommend
Bigin is well suited to keep track of leads especially for businesses that are constantly contacting new clients and customers. Client information is easily stored and easily accessible to your peers. You can also keep track of all available tasks and see every step that it took to get to its current status.
March 04, 2024

Soon to be perfect !

ADRIEN DE SOUSA | TrustRadius Reviewer
ADRIEN DE SOUSA
President
ADS (Education Management, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Very simple and easy to use! Bigin by Zoho CRM is a software that is really very easy to use, there is no need for training, everything is really instinctive. It can be used quickly without complex settings. Those who are less experienced or less comfortable with computers will also easily find their feet! it is very easy to use the application and the synchronization of contacts, calls and calendar is a real plus
May 31, 2022

Great basic program for much of your needs!

EH
Elaina Hancin
Director of Talent Acquisitions
Wound Care Specialists LLC (Medical Practice, 11-50 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It is great when you have a lot of clients and names to track. It is very easy to update and manage as well as it is great that others can see your notes. It is less appropriate for doing large blasts as it isn't as user-friendly for that. Also tracking each employee's activity is very challenging as a manager it is not very easy to see exactly what their statistics are.
May 17, 2022

Perfect tool for small businesses before stepping into the CRM solution world.

Verified User
Manager in Sales
Information Technology & Services Company, 11-50 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Bigin by Zoho CRM is well suited for small businesses of any kind because its more in the niche of personalised approaches to clients and follow ups accordingly so that the relational prospect development and sales occure. It gives you a flavor of the mass CRM that Zoho has as well. The entry path to your CRM journey.
November 09, 2021

Great tool to have

HR
Hassan Rahman
General Manager
Green Formwork Group (Construction, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
CRM always have a huge amount of data and sometimes it is very hard to navigate through and follow through all the data that are in there which creates opportunities to be lost. Bigin organises all these data for us so we are able to look at it better and make the right follow up that is needed, hence we are maximizing our winning opportunities.
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