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Bigin by Zoho CRM

Bigin by Zoho CRM

Overview

What is Bigin by Zoho CRM?

Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to…

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Recent Reviews

Easy and affordable

9 out of 10
April 04, 2024
Our company has an ERP (exaterra) for small companies in Mexico. We have recommended and installed Bigin to 3 clients so far. At the …
Continue reading
Read all reviews

Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 18 features
  • Opportunity management (24)
    8.8
    88%
  • Custom fields (25)
    8.7
    87%
  • Pipeline visualization (25)
    8.6
    86%
  • Workflow management (24)
    8.4
    84%

Reviewer Pros & Cons

View all pros & cons
Marc Metz | TrustRadius Reviewer
Marc Metz
Sales Consultant
Sales Xceleration (Management Consulting, 11-50 employees)
CH
Carlos Hernandez
CEO
Modo Accion SAS (Investment Banking, 1-10 employees)
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Pricing

View all pricing

Express

$9.00

Cloud
per month per user

Premier

$15.00

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigin.com/pricing.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $9 per month
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8.5
Avg 7.7

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.3
Avg 7.6

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.5
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.3
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.7
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.5
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

6.9
Avg 7.3

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8.2
Avg 7.2

Platform

8.9
Avg 7.5
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Product Details

What is Bigin by Zoho CRM?

Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.

Bigin by Zoho CRM Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Interaction tracking

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation

Platform Features

  • Supported: Mobile access

Additional Features

  • Supported: whatsapp integration
  • Supported: X Integration
  • Supported: telephony
  • Supported: Calendar

Bigin by Zoho CRM Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Bigin by Zoho CRM Video

Bigin by Zoho CRM | An introduction to the CRM software built and priced for small businesses

Bigin by Zoho CRM Integrations

Bigin by Zoho CRM Competitors

Bigin by Zoho CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesWorldwide
Supported LanguagesEnglish (US), English (UK), French, German, Spanish, Russian, Italian, Japanese, Korean, Portuguese (Portugal), Portuguese (Brazil), Swedish, Chinese (China), Chinese (Taiwan), Arabic (Without  RTL ), Danish, Dutch, Polish, Hungarian, Turkish, Vietnamese, Hindi, Croatian, Czech, Thai, Bulgarian, Hebrew, Bahasa ( Indonesia)

Frequently Asked Questions

Bigin by Zoho CRM starts at $9.

Pipedrive, Insightly, and Freshsales are common alternatives for Bigin by Zoho CRM.

Reviewers rate Lead management highest, with a score of 9.1.

The most common users of Bigin by Zoho CRM are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(116)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
March 21, 2024

A Big -Up For Bigin by Zoho CRM

RC
Russell Collins
Owner
Simply Simple Frames (Arts & Crafts, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Use Cases and Deployment Scope
I am a small, one man, business and I have started to use Bigin by Zoho CRM to provide a simple CRM function that is easy to use.

I can email my leads setting up a workflow and pipeline to simplify my sales process.
Pros and Cons
  • Entry of customer details
  • Ease of reporting
  • Tracking of customer specific emails
  • Setting up of workflow
  • Use of user multiple email addresses so that emails can be sent from and received by multiple emails
  • Better colour control of dashboard
  • Haven't gone deep enough to think of more
Likelihood to Recommend
I haven't used it enough to give an informed opinion, but it does what I want it to do and more.
Bigin by Zoho CRM Feature Ratings
Sales Force Automation (5)
70%
7.0
Customer data management / contact management
90%
9.0
Workflow management
80%
8.0
Opportunity management
90%
9.0
Integration with email client (e.g., Outlook or Gmail)
N/A
N/A
Interaction tracking
90%
9.0
Customer Service & Support
N/A
N/A
Marketing Automation (2)
90%
9.0
Lead management
80%
8.0
Email marketing
100%
10.0
CRM Project Management (1)
100%
10.0
Task management
100%
10.0
CRM Reporting & Analytics (2)
100%
10.0
Pipeline visualization
100%
10.0
Customizable reports
100%
10.0
Customization (1)
80%
8.0
Custom fields
80%
8.0
Security (2)
90%
9.0
Role-based user permissions
90%
9.0
Single sign-on capability
90%
9.0
Social CRM (2)
N/A
N/A
Social data
N/A
N/A
Social engagement
N/A
N/A
Integrations with 3rd-party Software (1)
N/A
N/A
Marketing automation
N/A
N/A
Platform (1)
90%
9.0
Mobile access
90%
9.0
Return on Investment
  • Made tracking of prospects easier
  • Made contacting multiple prospects easier
  • Properly sorts emails from prospects and customers
Alternatives Considered
Bigin by Zoho CRM is so much easier to use, it is more intuitive, forgiving of errors. Bigin by Zoho CRM is much better priced for the small business.
Other Software Used
Users and Roles
1
All - Owner Manager
Business Processes Supported
  • Organising workflow
  • Group emails
  • Task organisation
Innovative Uses
  • None yet
Likelihood to Renew
10
Because it is good.
Products Replaced
No
Key Differentiators
  • Ease of Use
Evaluation Lessons Learned
I wouldn't.
Support Rating
10
They are good, prompt and accurate.
Premium Support
I haven't got to need it yet.
Bug Resolution
No
Exceptional Examples of Bigin by Zoho CRM Support
It has ALL been exceptional.
Usability
10
It is just so useable.
Easy Tasks
  • Group email
  • Adding fields
  • Entering new prospects
Mobile Interface Availability and Impressions
Yes
Very well
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