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Bigin by Zoho CRM

Bigin by Zoho CRM

Overview

What is Bigin by Zoho CRM?

Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to…

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Recent Reviews

Easy and affordable

9 out of 10
April 04, 2024
Our company has an ERP (exaterra) for small companies in Mexico. We have recommended and installed Bigin to 3 clients so far. At the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 18 features
  • Opportunity management (24)
    8.8
    88%
  • Custom fields (25)
    8.7
    87%
  • Pipeline visualization (25)
    8.6
    86%
  • Workflow management (24)
    8.4
    84%

Reviewer Pros & Cons

View all pros & cons
Marc Metz | TrustRadius Reviewer
Marc Metz
Sales Consultant
Sales Xceleration (Management Consulting, 11-50 employees)
CH
Carlos Hernandez
CEO
Modo Accion SAS (Investment Banking, 1-10 employees)
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Pricing

View all pricing

Express

$9.00

Cloud
per month per user

Premier

$15.00

Cloud
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.bigin.com/pricing.html

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $9 per month
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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8.5
Avg 7.7

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

8.3
Avg 7.6

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

8.5
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

8.3
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

8.7
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.5
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

6.9
Avg 7.3

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8.2
Avg 7.2

Platform

8.9
Avg 7.5
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Product Details

What is Bigin by Zoho CRM?

Bigin by Zoho CRM is a simplified customer relationship management (CRM) software designed specifically for small businesses, startups and teams. Bigin helps small businesses unify customer-facing operations— marketing, sales, onboarding, delivery, and support, and it offers features that help to manage these customer relationships effectively.

Bigin by Zoho CRM Features

Sales Force Automation Features

  • Supported: Customer data management / contact management
  • Supported: Workflow management
  • Supported: Opportunity management
  • Supported: Integration with email client (e.g., Outlook or Gmail)
  • Supported: Contract management
  • Supported: Interaction tracking

Marketing Automation Features

  • Supported: Lead management
  • Supported: Email marketing

CRM Project Management Features

  • Supported: Task management
  • Supported: Reporting

CRM Reporting & Analytics Features

  • Supported: Pipeline visualization
  • Supported: Customizable reports

Customization Features

  • Supported: Custom fields

Security Features

  • Supported: Role-based user permissions
  • Supported: Single sign-on capability

Social CRM Features

  • Supported: Social data
  • Supported: Social engagement

Integrations with 3rd-party Software Features

  • Supported: Marketing automation

Platform Features

  • Supported: Mobile access

Additional Features

  • Supported: whatsapp integration
  • Supported: X Integration
  • Supported: telephony
  • Supported: Calendar

Bigin by Zoho CRM Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of

Bigin by Zoho CRM Video

Bigin by Zoho CRM | An introduction to the CRM software built and priced for small businesses

Bigin by Zoho CRM Integrations

Bigin by Zoho CRM Competitors

Bigin by Zoho CRM Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web
Supported CountriesWorldwide
Supported LanguagesEnglish (US), English (UK), French, German, Spanish, Russian, Italian, Japanese, Korean, Portuguese (Portugal), Portuguese (Brazil), Swedish, Chinese (China), Chinese (Taiwan), Arabic (Without  RTL ), Danish, Dutch, Polish, Hungarian, Turkish, Vietnamese, Hindi, Croatian, Czech, Thai, Bulgarian, Hebrew, Bahasa ( Indonesia)

Frequently Asked Questions

Bigin by Zoho CRM starts at $9.

Pipedrive, Insightly, and Freshsales are common alternatives for Bigin by Zoho CRM.

Reviewers rate Lead management highest, with a score of 9.1.

The most common users of Bigin by Zoho CRM are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews and Ratings

(116)

Attribute Ratings

Reviews

(1-25 of 26)
Companies can't remove reviews or game the system. Here's why
April 10, 2024

The Best CRM for Small Teams

Aakash Mehar | TrustRadius Reviewer
Aakash Mehar
Co-founder
The Gift Nexus (Packaging & Containers, 1-10 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • It helps us organize contacts and company details efficiently
  • Bigin by Zoho CRM helps us keep track of daily active conversations with leads and their movement.
  • It helps the team keep a track of things and operate efficiently on their mobile devices as well.
  • The CRM is majorly for small teams and does not have use cases for bigger organizations
  • It needs to add some add-on features like email automation and journey creation from CRM itself.
  • There is room for improvement in some specific use cases, like adding enrichment to leads manually or API integrated.
April 08, 2024

A must-have CRM tool for small businesses

Verified User
Strategist in Marketing
Information Technology & Services Company, 11-50 employees
Score 10 out of 10
Vetted Review
Verified User
Pros and Cons
  • Setting up email workflows to trigger an automatic mail whenever a new deal is recorded
  • categorizing the deal stages in pipelines without too many complexities
  • The last name field must not be mandatory as it causes some difficulty in mapping the 'full name' field from my website form to Bigin by Zoho CRM
April 05, 2024

A very good option for small and medium-sized companies. It covers everything necessary that I think a CRM should have.

Javier Enebral | TrustRadius Reviewer
Javier Enebral
Aviation Consultant
Gestió i Promoció Aeroportuària (GPA) (Aviation & Aerospace, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Pros and Cons
  • Manage big databases. We have a large database of contacts and partners (more than 5,000 contacts), which are updated day by day, as a result of our participation in conferences, webinars, etc. For this reason, we needed a platform that would allow us to always have our database up to date, and accessible and editable by any member of the company.
  • Pipelines. Pipelines are very necessary in our daily lives, since we present many service proposals to different clients, and until now we control the status very manually. With Bigin by Zoho CRM, we can have all this information centralized in a single place, and know at all times the status of the service proposals we present (sent, pending decision, lost, won...).
  • Product definition. The product definition block has allowed us to further structure our typologies of products and services. At least, it has allowed us to reflect on them and what is the best way to package the service offered.
  • Control panel. The control panel has been very useful for us to be able to quickly see the main indicators (offers presented, next actions to be taken, etc.).
  • Integration with additional social networks (LinkedIn). We believe that it would be very useful if Bigin by Zoho CRM could integrate in the short-medium term with platforms such as LinkedIn, which is one of the ones we use the most daily to reach our clients. Therefore, it would be an aspect to improve.
April 04, 2024

Easy and affordable

Verified User
Consultant in Information Technology
Chemicals Company, 11-50 employees
Score 9 out of 10
Vetted Review
Verified User
Pros and Cons
  • is easy to learn and use
  • the pipelines and workflows working together are really powerful
  • the dashboard is very good
  • campaigns with social channels
  • complex forms designing
  • complex workflows
March 21, 2024

A Big -Up For Bigin by Zoho CRM

RC
Russell Collins
Owner
Simply Simple Frames (Arts & Crafts, 1-10 employees)
Score 9 out of 10
Vetted Review
Verified User
Pros and Cons
  • Entry of customer details
  • Ease of reporting
  • Tracking of customer specific emails
  • Setting up of workflow
  • Use of user multiple email addresses so that emails can be sent from and received by multiple emails
  • Better colour control of dashboard
  • Haven't gone deep enough to think of more
February 27, 2024

Bigin Evaluation for non-profit

RL
Richard Lang
None
Habitat (Non-profit Organization Management, 11-50 employees)
Score 8 out of 10
Vetted Review
Verified User
Pros and Cons
  • Create tasks related to an entity
  • Simple workflows can be created related to dates
  • Provides reminders of overdue items
  • Main sales pipeline should be removable for non-sales organizations
  • Strict relation between contacts and companies should be optional
May 31, 2022

Great basic program for much of your needs!

EH
Elaina Hancin
Director of Talent Acquisitions
Wound Care Specialists LLC (Medical Practice, 11-50 employees)
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Documentation.
  • Ease of use.
  • Great app as well for the phone to utilize on the go.
  • Making adjustments to some of the templates or template options are tough.
  • The ability to reach customer service can be challenging at time as it is mostly international support.
October 15, 2021

Begin with Bigin By Zoho CRM

FARHAAN SHAIKH | TrustRadius Reviewer
FARHAAN SHAIKH
Management Trainee
Kent RO Systems Ltd. (Marketing & Advertising, 501-1000 employees)
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Lead Management: It manages the lead management system quite well.
  • Data extraction from different social media platforms like Facebook, LinkedIn.
  • It is quite easy for a new user, no training is required you are always ready to go with it.
  • The dashboard needs a bit of improvement and the user interface needs to be more user friendly.
August 18, 2021

Lots of punch in a small package. The perfect place to start

CC
Chris Christoff
DIrector, IT and Marketing
Recruit 50Plus (Staffing & Recruiting, 1-10 employees)
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Pros and Cons
  • Easy to use and operate as there are not "23 million" options, but still powerful.
  • Integrates with other Zoho products like Zoho Social, Campaigns and Forms.
  • Allows deals pipelines with fully customisable stages.
  • Share files, notes, emails, etc. between Contacts and Deals.
  • More sophisticated workflows, such as some of the features in Zoho Flow.
  • More than 20 customisable fields.
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